Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10480642October 16, 2012
SEATS
HEAD REST IS ANGLED TOO FAR FORWARD - THERE IS NO WAY TO ADJUST THE ANGLE (ONLY UP AND DOWN HEIGHT). THIS CREATES NECK PAIN, BACK PAIN, ETC. THERE IS NO WAY TO ADJUST WHERE MY HEAD IS NOT FORCED INTO MY CHIN IF I FULLY REST MY SHOULDERS ON THE SEAT. I FEAR A SEVERE NECK INJURY IF EVER IN A CRASH IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10478483October 3, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE ENGINE AND CHECK SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE THEN LOST POWER AS THE ENGINE STALLED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED THE DEALER WHERE IT WAS CONFIRMED THAT THE SERPENTINE BELT HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 8,750 AND THE CURRENT MILEAGE WAS 13,805. ....UPDATED 12/20/12 *BF THE CONSUMER STATED DURING THE SECOND OCCURRENCE THE ENGINE LIGHT AND SERVICE LIGHT ILLUMINATED WHILE DRIVING AT 65MPH. THE STEERING WHEEL LOCKED. THE BELT FAILED AGAIN AND WAS REPLACED. GM ASSURED THE ENGINE WASN'T THE ISSUE IT WAS THE VEHICLE. UPDATED 1/2/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478015September 30, 2012
ENGINE
WE WERE ON I 35 TRAVELING ABOUT 70 MPH WHEN THE MOTOR SUDDENLY LOST ALL POWER. AFTER ABOUT 30 TO 45 SECONDS SOME POWER SEEMED TO COME BACK AND I WAS ABLE TO DRIVE THE CAR TO THE SERVICE ROAD. EXTERNAL TEMP. WAS 93 AND BUT THERE WAS NO WORKING AIR CON INSIDE THE CAR. I CALLED ONSTAR. THEY RAN A DIAGNOSIS AND SAID MY CAR WAS NOT WORKING PROPERLY AND SHOULD BE TAKEN TO THE DEALER. I STARTED TO DRIVE TO THE DEALERSHIP BUT THE CAR MOTOR STOPPED COMPLETELY. NO POWER OF ANY KIND. COULD NOT RESTART. COULD NOT MOVE. THE CAR HAD TO BE TOWED. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A BROKEN SERPENTINE BELT. THEY SAID A RECALL WAS ISSUED 12 DAYS AFTER I BOUGHT THE CAR. I NEVER RECEIVED THE NOTICE. I HAVE WRITTEN TO BUICK AND TO GENERAL MOTORS AND REQUESTED AN EXPLANATION. NEITHER HAVE REPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477143September 26, 2012
SERVICE BRAKES, AIR BAGS, VISIBILITY
TL* THE CONTACT OWNS 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED THE VEHICLE MADE A LOUD FRICTION SOUND AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE FRONT BRAKE HUB SPEED SENSOR, THE WIRING HARNESS AND THE PASSENGER AIR BAG WIRING CONNECTOR TERMINAL WERE DEFECTIVE AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT MENTIONED THAT THE DRIVER SIDE SUN VISOR WAS DEFECTIVE AND CAUSED A BLINDING SPOT. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 20,500. UPDATED 11/9/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475656September 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED RODENTS CHEWED THROUGH THE OXYGEN 2 SENSOR WIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM WHO DID NOT OFFER ANY ASSISTANCE SINCE THE FAILURE WAS NOT COVER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475372September 14, 2012
TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE HAD PROBLEMS WITH MY ABS AND TRACTION CONTROL,I CONTACTED GM ON THE MATTER AND THEY TOLD ME THEY DONT COVER THE BRAKING SYSTEM,I DO CONSIDER THIS TO BE A SAFETY HASSERD,AS MY BRAKE PEDAL JUMPS WHEN I APPLY THE BRAKES,ID LIKE TO GET SATISFACTION ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472951August 29, 2012
EXTERIOR LIGHTING
WHILE DRIVING ON LOCAL FREEWAY LOW BEAM HEADLIGHTS SUDDENLY WENT OUT AND COULD NOT BE TURNED ON MANUALLY. HAS BEEN OCCURRING INTERMITTENTLY SINCE THAT TIME. I AM AFRAID TO DRIVE THIS CAR AT NIGHT AS THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472574August 27, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT MENTIONED THAT THE FAILURE OCCURS INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472022August 23, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL THE DOORS HAD BECOME INOPERABLE AND AS A RESULT, THE DOOR LOCKS FAILED TO UNLOCK OR LOCK. THE CONTACT MENTIONED THAT IN ONE OCCASION THE DOORS FAILED TO UNLOCK WHICH PREVENTED HER FROM EXITING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 10/3/12 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO BUICK HOUSE. THE CONSUMER'S SON REPAIRED THE VEHICLE. THE CONSUMER COULD NOT AFFORD THE COST FOR THE DEALER TO REPAIR THE LOCKS. UPDATED 10/09/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471608August 20, 2012
AIR BAGS
THE AIRBAG READINESS LIGHT HAS BEEN TURNED ON FOR THE LAST COUPLE OF DAYS SO I TOOK TO THE DEALERSHIP AND FOUND OUT THAT IT WAS A FAULTY RIGHT FRONT SEAT MAT ASSEMBLY. THEY REPLACED IT AT A COST OF $710. I DO NOT THINK THIS SHOULD HAVE FAILED. APPROXIMATELY 6 MONTHS AGO THE PASSENGER AIRBAG STATUS INDICATOR LIGHT INDICATED THAT IT WAS NOT WORKING EVEN WITH A PERSON SITTING THERE AND SEATBELT ON. THEY CLEANED CORRODED CONNECTIONS. IT CERTAINLY APPEARS A DEFECT IN THE CONSTRUCTION OF THESE AIRBAG INDICATORS. THIS SHOULD BE COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472181August 15, 2012
STRUCTURE
ON TOW OCCASIONS, WHILE MOVING AHEAD AT APPROX. 10 MPH, IN FRONT OF THE GROCERY STORE, AN INDIVIDUAL WAS CROSSING IN FRONT OF MY VEHICLE AND THE POST BETWEEN THE DRIVER'S SIDE AND THE WINDSHIELD BEING SO WIDE, OBSTRUCTED THE VIEW OF HIM/HER CROSSING THE DRIVE LANE. MY WIFE WAS RIDING IN THE PASSENGER SEAT AND SHE WAS ABLE TO HIM/HER AND ALERTED ME, BECAUSE I COULD NOT DUE TO THE POST BEING SO WIDE. IT BLOCKED MY VIEW OF HIM. ANOTHER INCIDENT OCCURRED WITH A CAR PULLING OUT FROM THE RIGHT SIDE BEING PARTIALLY BLOCKED BY THE POST ON THE RIGHT. IT IS A HAZARDOUS DESIGN BLOCKING APPROX. 20% OF FORWARD VIEW ACROSS THE FRONT OF THE VEHICLE.. UPDATED 08-27-12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468977August 2, 2012
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467142July 23, 2012
ENGINE
ENGINE FAILED TO TURNOVER INTERMITTENTLY FIVE TIMES OVER A FOUR MONTH PERIOD. RETURNED TO THE BUICK DEALER FOUR TIMES WHO CLAIMED TO FIX THE PROBLEM 4 TIMES. IT IS CURRENTLY IN THE DEALER REPAIR SHOP FOR FURTHER DIAGNOSIS AND REPAIR. THIS IS A DANGEROUS SITUATION FOR A 72 YEAR OLD WOMEN WHO IS LEFT STRANDED WITH THE CAR ENGINE DEAD AND NOT TURNING OVER DEPENDING ON THE NEIGHBORHOOD AND TIME OF THE DAY OR NIGHT WHEN THIS INTERMITTENT PROBLEM OCCURS. THE CAR WILL GENERALLY START MOST OF THE TIME AND THEN GOES DEAD WITHOUT TURNING OVER AND AFTER MANY ATTEMPTS IT SOMETIMES WILL TURNOVER AND START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466582July 19, 2012
ELECTRICAL SYSTEM
THE BATTERY IS DEAD. SO I CAN GET INTO THE CAR AT ALL..NOT EVEN TO JUMP IT OR TAKE IT TO THE DEALER.. NOW I HAVE TO GET IT TOWED..AND GETOUT OF WORK TO DO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465686July 15, 2012
STRUCTURE:BODY
THE POSTS ON THE FRONT RIGHT AND LEFT SIDE RESTRICT VISIBILITY TO A SERIOUS DEGREE. BECAUSE OF THE POST ON THE FRONT RIGHT SIDE OF THE CAR BLOCKING VISIBILITY I HAVE HAD NEAR MISSES, AND ACTUALLY CAUSED ME TO HIT A CURB AND GET A FLAT TIRE. OTHER TIMES I HAVEN'T SEEN PEOPLE ON THE RIGHT SIDE OF MY CAR. THE POST AND MIRRORS SIZE AND LOCATION MAKES IT A VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465699July 15, 2012
POWER TRAIN
I PARKED THE VEHICLE IN PARKING BAY AT A GAS STATION AND WENT INSIDE. I WAS IN THERE APPROXIMATELY 3 MINUTES AND A GENTLEMAN GAME INTO THE BUILDING AND ASKED DID ANYONE IN THERE OWN A BUICK LACROSSE. I SAID IT WAS MINE, HE TOLD ME IT HAD ROLLED OUT OF THE PARKING BAY TOWARDS HIS MERCEDES, HE HAD STOPPED MY VEHICLE. I SUBSEQUENTLY FOUND I HAD TURNED THE ENGINE OFF WHILE THE VEHICLE WAS IN DRIVE SO THERE WAS NO BRAKING EFFECT. WHERE I HAD PARKED THE PAVEMENT WAS A VERY GENTLE SLOPE SO I DID NOT NOTICE ANY MOVEMENT OF THE VEHICLE WHEN I ALIGHTED FROM IT. THIS MODEL HAS REMOTE WIRELESS KEY SO YOU DO NOT INSERT ANY KEY TO EITHER START OR STOP THE ENGINE. TO START YOU HAVE TO HAVE THE KEY WITHIN THE VEHICLE BE IN EITHER PARK OR NEUTRAL AND DEPRESS THE FOOT BRAKE AND THEN PRESS THE START BUTTON. WHAT I HAVE FOUND IS WHEN TURNING OFF THE ENGINE THE VEHICLE CAN BE IN ANY OF THE FOLLOWING, DRIVE, REVERSE, NEUTRAL OR PARK. SO IF YOU HAPPEN TO BE IN ANYTHING BUT PARK AND THEN TURN OFF THE MOTOR THEN THE VEHICLE IS FREE TO ROLL AWAY WITH THE POSSIBILITY OF IT HITTING SOMETHING OR WORSE STILL HITTING A PERSON. WITH ALL AUTOMATIC VEHICLES I HAVE PREVIOUSLY OWNED YOU NEEDED TO PUT THE VEHICLE IN PARK BEFORE YOU COULD REMOVE YOUR KEY AND AFTER EXITING THE VEHICLE YOU KNEW IT WAS EFFECTIVELY BRAKED AND WAS NOT GOING TO ROLL AWAY. I BELIEVE THIS MATTER NEEDS ADDRESSING BEFORE IT DOES RESULT IN A POSSIBLE FATALITY. TO ALLEVIATE THE POSSIBILITY OF THE VEHICLE MOVING EITHER THE ENGINE/TRANSMISSION MANAGEMENT SYSTEM NEEDS TO BE ALTERED SO THAT YOU MUST PUT THE VEHICLE IN PARK BEFORE TURNING OFF THE ENGINE OR AT THE VERY LEAST THERE SHOULD BE EITHER AN AUDIBLE ALARM OR VISUAL ALARM TO ALERT THE DRIVER THAT THE DRIVER HAS NOT LEFT THE VEHICLE IN A SAFE CONDITION. AFTER CONTACTING THE DEALER IT WAS DETERMINED THIS ANOMALY APPLIED TO ALL OF THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465183July 11, 2012
EXTERIOR LIGHTING
HEADLIGHTS WENT OFF WHILE DRIVING 60 MPH IN THE DARK AND NO NEARBY LIGHT SOURCES WERE PRESENT. TURNED HEADLIGHT CONTROL TO MANUAL AND STILL NO HEADLIGHTS. STOPPED VEHICLE AND EVERYTHING BUT THE HEADLIGHTS WERE STILL WORKING. TURNED OFF THE AIR CONDITIONING, THE FAN, THE RADIO, AND STILL NO HEADLIGHTS. TURNED CAR OFF AND BACK ON, STILL NO HEADLIGHTS. TURNED CAR OFF AGAIN AND WAITED 5 MINUTES AND RESTARTED CAR AND HEADLIGHTS CAME ON. THIS HAS HAPPENED 2 TIMES NOW, 3 MONTHS APART. DEALERSHIP DENIED ANY KNOWLEDGE OF THIS PROBLEM THE 1ST TIME I TALKED TO THEM, BUT ADMITS NOW THAT SEVERAL OTHER PEOPLE HAVE ALSO TRIED TO GET THIS PROBLEM FIXED BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. IF I HAD BEEN DRIVING ON A CURVE, I WOULD MOST LIKELY BE DEAD NOW AND THEY WOULD BE GUESSING WHY I RAN OFF THE ROAD (USER ERROR), WHEN THEY KNOW THERE IS A DEFECT IN DESIGN. LIGHT SWITCH ON MANUAL SHOULD BYPASS EVERYTHING EXCEPT THE FUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465086July 10, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10463391June 28, 2012
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
SUDDEN AND UNEXPECTED ACCELERATION DURING A LOW SPEED (<5 MPH) TIGHT LEFT HAND TURN. FIRST INCIDENT RESULTED IN CRASH AGAINST HOUSE WALL, DAMAGE TO VEHICLE. VEHICLE REPAIRED BELOW INSURANCE DEDUCTIBLE, NO DAMAGE TO STRUCTURE. SECOND INCIDENT IN A PARKING LOT, ON OR ABOUT MAY 16, 2012, ABLE TO STOP VEHICLE WITH NO CRASH. THIRD INCIDENT OCCURRED AT NEIGHBORS HOUSE JUNE 26, 2012, CAUSING CRASH. DAMAGE TO VEHICLE AND GARAGE DOOR. ALL INCIDENTS OCCURRED WHEN LIFTING FROM ACCELERATOR PRIOR TO STEPPING ON THE BRAKE TO SHIFT INTO REVERSE (VEHICLE STILL IN DRIVE, NO BRAKING). AFTER 3RD INCIDENT VEHICLE WAS DRIVABLE BUT WAS TOWED TO THE SELLING/SERVICING BUICK DEALER. VEHICLE IS STILL BEING INVESTIGATED BY DEALER. CONDITION DOES NOT OCCUR EVERY TIME IN THE SAME TIGHT LEFT HAND TURN. TYPE OF TURN IS 90 DEGREES IN DRIVEWAYS TO SIDE LOADING GARAGES AND INTO PARKING SPACES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10463044June 25, 2012
ENGINE
TL* THE CONTACT OWNED A 2010 BUICK LACROSSE. THE CONTACT STATED THAT MOMENTS AFTER PARKING THE VEHICLE IN A GARAGE, THE FRONT END CAUGHT ON FIRE. THE CONTACT ALSO STATED THAT THE FIRE BURNED DOWN HER HOME BEFORE THE FIRE DEPARTMENT COULD EXTINGUISH IT. THERE WERE NO REPORTED INJURIES. THE VEHICLE HAD NOT BEEN INSPECTED TO DETERMINE WHAT CAUSED THE FIRE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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