Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11449845February 2, 2022
SUSPENSION, ENGINE, FUEL/PROPULSION SYSTEM
Car been smelling like gas for awhile engine light pop on and off. My car will not start I have replace the fuel pump car still won’t get gas . Replaced battery numerous of times battery keep won’t stay charge . I have a recall on my car I believe the suspension is under recall as well. I also had to replace my windshield wiper motor a few times slapped against my windshield and cracked windshield.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449966February 2, 2022
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the rear-end of the vehicle. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 21V00F000 (Suspension). The approximate failure mileage was 207,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448454January 22, 2022
ELECTRICAL SYSTEM
Electronic Stability Control Systems (ESC) activates a couple times a week every other month for several years. Multiple Warning lights flash, needles on two dials rotate erratically resulting in sudden changes in vehicle handling and deceleration, and on wet roads which cause me difficulty in maintaining the vehicle's desired path of travel and desired vehicle speed, and could result in a crash without warning. I have a video. Its scary. Had it looked at twice and paid a lot but it keeps happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448195January 20, 2022
SUSPENSION:REAR
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-764 THE CONSUMER STATED WHILE DRIVING THE VEHICLE BEGAN ZIG-ZAGGING AND BECAME DIFFICULT TO DRIVE. THE VEHICLE WAS REPAIRED AT A LOCAL AUTO REPAIR SHOP DUE TO THE PARTS BEING UNAVAILABLE AT THE DEALER. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT DENIED REIMBURSEMENT DUE TO THE VEHICLE NOT BEING REPAIRED AT AN AUTHORIZED DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448073January 19, 2022
VEHICLE SPEED CONTROL
When I tried to stop at the traffic light, the car suddenly accelerated and went forward. At that time, the car brake was engaged. On the same day; When I tried to go forward at the traffic light, the car suddenly accelerated. The dealer service center said, "We cannot find any issue with the transmission."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447064January 11, 2022
SUSPENSION
The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and was informed that there was a waiting list for parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447131January 11, 2022
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2016 Buick Lacrosse. The contact stated that upon reversing, he noticed that the steering wheel had lost power steering functionality. The “Power Steering Failure” warning light was illuminated. The contact stated that he was able to forcefully steer the steering wheel and drove to his residence that was not too far away. The contact stated that the next day, he restarted the vehicle and he noticed that the vehicle had regained power steering functionality. The vehicle was towed to the dealer who diagnosed that the power steering control module had failed. The dealer reprogrammed the power steering control module. The contact drove the vehicle to his residence. The contact referenced NHTSA Campaign Number: 17V116000 (Steering) however, the vehicle year was not included. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446130January 4, 2022
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2015 Buick Lacrosse. The contact stated that upon starting the vehicle, he noticed that the steering wheel did not have power steering. The warning message "Service Power Steering" was illuminated. The contact was able to take the vehicle to the dealer by forcefully steering the steering wheel. The dealer test drove the vehicle and diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The contact veered to the side of the road. The contact stated that after turning off and restarting the vehicle, the steering wheel regained power steering functionality. The vehicle was taken back to the dealer who diagnosed that no issues were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444916December 24, 2021
SUSPENSION
I purchased the vehicle in 07/2021 through the Drive time Dealership. The first concern is that as you go over the agreement the cost of the vehicle is well over the actual blue book value which $24,000 plus. But then there is the blinded words which cover the interest rate and the false mathematics that is used to confuse you. I realized that in the end of that process it is stated that I would owe $70,000 plus which one can buy 3,4, vehicles or a home. I ask that this transaction be investigated. My ethnicity was the motivating factor to become victimized just the commission. My second complaint which also support my reasonings as to this filing is due to the lack of reply towards the recall ( NHTSA- 20V764) Manufacture Recall Number:N202308930. I called the GM Manufacture on 07/27/2021 and was told that the Remedy was not yet available. It has been over a month period . According to the initial date the Recall came effect which was Dec. 10/2020 it has now been 2 years 14 days sense recall and I have yet to receive relief about this serious safety issue. I am asking for an investigation to initiated. It is not good the way consumers are being manipulated for monies we work hard for as good unfortunate Citizens. The 3rd incident occured when I was traveling east on 40-E going to work I felt the rear of the vehicle drop low( downward) which caused me to lose traction i need the recall completed Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444431December 20, 2021
ELECTRICAL SYSTEM
The climate control systems have stopped working. The temperature is locked to the last set temperature and blower zone (blowing lightly on feet only). It is available for inspection upon request. This is a significant safety issue as the climate control panel will not power on, affecting defrost for all windows. This is especially dangerous in Michigan during the winter months due to the need for defrost during spontaneous/lake effect snow. No defrost can cause significant visibility issues, which put the safety of the driver, passengers and others at risk. This malfunction also creates a safety issue because the vehicle is unable to be heated up properly when temperatures drop. This problem has not been reproduced or confirmed by an independent service center, nor has it been inspected by anyone. There were no warning lamps. My son (Ralph) has been helping me with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443235December 9, 2021
SERVICE BRAKES
antilock brake system-the round magnetic sensor that is attached to the wheel bearing hub-had both back ones have parts of the magnet ring break off and one front one completely fall off. this causes loss of antilock brake system. this happened within the last two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440800November 17, 2021
SUSPENSION:FRONT:WHEEL BEARING, STEERING:LINKAGES:TIE ROD ASSEMBLY
The contact owns a 2006 Buick Lacrosse. The contact stated while driving 50 MPH, the vehicle began to shake and vibrate and the felt like that the front passenger’s side tire was about to detach from the vehicle. The contact slowed down and drove the vehicle to an independent mechanic to be diagnosed. The contact was informed that the tie rod and wheel bearing needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to another independent mechanic and the contact was informed that the repairs had not been performed by the first independent mechanic. The vehicle was not repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440456November 15, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Buick LaCrosse. The contact stated while approaching a traffic light, the vehicle was seized. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but continued to experience failure. The contact was able to drive back to the local dealer and had the battery replaced for a second time. The vehicle was repaired but continued to experience failure. The contact stated she experienced the failure a total of 4 times. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440583November 15, 2021
ENGINE, POWER TRAIN
Car shut off while in stopping position. Happen 3 times before supposed problem was fixed and then two more time after oil change and transmission control module fixed. Dealership does not know what the issue. Thankful each time I was not driving on interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439862November 9, 2021
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the rear end of the vehicle seemed loosened whenever the vehicle hit a bump while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure and confirmed that the part was not yet available. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 152,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439940November 9, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
the glass to the sunroof blew off while driving and broken into pieces. broken glass at risk. no, the problem has not been confirmed by dealer or service center. no inspections. no warning lamps messages or other symptoms of the problem prior to the failure. The sunroof glass just blew off the car while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439698November 8, 2021
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439470November 5, 2021
SUSPENSION
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REAR TOE LINK SUSPENSION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAFETY RECALL FAILURE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE IN A TIMELY MANNER AS THE PARTS WERE ON BACK ORDER. THE CONSUMER BOUGHT THE PARTS AND HAD THE VEHICLE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER, BUT WAS DENIED FOR UNKNOWN REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439488November 5, 2021
UNKNOWN OR OTHER
Waiting for recall to be repaired. Local dealer indicated unable to get parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438791October 31, 2021
VISIBILITY/WIPER
Defrost doesn't always work. Can't see too drive when this happens. Thought there was a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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