BMW X5 Complaints

420 consumer complaints on file.

#11604038July 23, 2024
UNKNOWN OR OTHER
Over the last 2 years, I have taken m 2022 BMW x5 45e to authorized BMW dealer to have my Air Conditioning fixed but they have not been able to do so after 4 or 5 attempts. Coolant was replaced, hose was replaced, compressor was replaced. Without Air Conditioner the temperature inside the car, especially during summer, goes over 90 Deg F that it is causing heat stroke, dehydration and potential for black out. This can cause fatal accident. The alternate to which is not to drive the car, which is not a viable solution after having paid for the car so that we can drive it when necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603555July 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on a highway, several lights illuminated on my dashboard instrument cluster, including the ABS light, a red BRAKE light, a yellow PARK light, and the dynamic stability control light. The message center reported to "drive carefully" however none of this appeared urgent. I decided I should maybe test my breaks as I was curious what the problem was. I then proceeded to gently tap my brakes to see what all of this meant, and to my horror, my brake pedal went completely to the ground with no brakes initiated. Thankfully, I was able to move over onto the shoulder and coast to a stop and place my car in Park. The emergency brake would not initiate. This could have ended terribly awful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603532July 20, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
You get no warning when backing out of a parking spot all features are on but no warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602930July 17, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the power brake assist failed to operate as needed, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 9,480. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602608July 16, 2024
ENGINE
Check engine light keeps coming on. Brand new car. Took in to dealer and replaced a valve related to battery. 1 month later, light back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602353July 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Integrated Brake system is not working properly. Received a recall notice in April 2024 and it is now 3 months later and it is still not fixed. Visited the BMW dealership and discussed the matter with them and they offered no information as to when it would be fixed. We just have to wait until they notify us. BMW stated that they will only fix it if the dashboard warning came on and they will look into fixing the problem. Why do I have to wait for the problem to become an issue before they address it. I think by then it might be too late. We asked for a loaner since they can't get it fixed in a timely manner and I was told, "just to drive the car". This is an accident waiting to happen. So, I am asking the NHTSA to assist in correcting this issue. I know I can't be the only one in this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601556July 12, 2024
UNKNOWN OR OTHER
On June 1, 2024, I was driving on the highway at about 70 MPH, when all of a sudden there was a loud boom and the glass on the panoramic sunroof blew out. Was not close to other vehicles, nor did I hear any impact from any object. Immediately drove my car to the local dealership. Dealership indicated it was not a known issue that they have seen and said it was outside influence that caused the issue. However, the glass was pointed upward and the glass exploded outward. Fortunately, I had my sunroof cover in the closed position so none of the glass dropped on me, but it could have been harmful to me, causing me to get into an accident. No vehicle warnings appeared just before the explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601037July 10, 2024
POWER TRAIN
My 2024 BMW X5 50e has stranded me three times now due to "Drivetrain Malfunction". Each time my safety has been at extreme risk due to driving on busy streets and interstate in Atlanta. Fortunately, today I had not made it to the interstate or I would have been in a the worst possible situation with my X5 locking down and shutting off with no notice. Given my long commute, I can no longer take the risk of driving the X5 50e. BMW NA should be held responsible and no one's safety should be at risk that BMW has put us in given this problem seems to be a common occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600101July 8, 2024
SERVICE BRAKES
Safety features did not work. I was parking and when brakes were pressed car accelerated instead of stopping, plowing into the car ahead and two additional cars. No automatic braking, no manual braking. The car is now in a BMW shop for repairs and evaluation. My warning features did not activate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597100June 26, 2024
UNKNOWN OR OTHER
When driving down the highway at 65 mph there was a loud bang and wind started blowing through the roof. Small shards of glass came through the moon roof. I pulled over at the next exit and stopped. I looked at the moon roof and it had exploded. At the time of the incident the moon roof was closed. It was daylight and I was not near an overpass, so no one could have thrown a rock to cause the damage. The moon roof clearly failed for no apparent reason. I was fortunate that the moon roof was closed because the vinyl part of the moon roof prevented all of the glass from falling into the car while I was driving. I have looked on line and there are several, perhaps many, such instances reported. BMW seems to be unaware of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596219June 24, 2024
UNKNOWN OR OTHER
Instrument panel went blank while driving on interstate. This happened 4 times. Had to reboot vehicle computer/idrive to restore instrument cluster. BMW reloaded software but still occurred 3 times after reload but problem is intermittent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596211June 24, 2024
POWER TRAIN
The bell housing of the car is currently emitting a whistling / rusty tricycle sound at low RPMS (1500-2200 rpms / 30 miles per hour or under). I have had the car in for service. During the last visit, BMW kept it for 30 days and only compared it to the sound of other cars. In being able to duplicate the sound, they stated that the sound is normal. BMW reached its conclusion without conducting any physical inspection of the bell housing and its related components to see why the parts are making the noise. They have no idea as to why the car is generating the noise. My shop foreman wrote the following to my advisor to share with me: "..I narrowed down the noise. Noise is possibly mechanical and coming from bell housing area. Created Tsara case and provided information to BMW and video to see what are the next steps we are going to be taking. I would like to remove the transmission and inspect toque converter and flywheel but need there authorization." But again, because BMW was able to duplicate the noise in other cars, they will not authorize any work to determine the true nature of the sound. In doing so, they cannot, in my opinion, say whether this is a safety issue or not. Imagine traveling at a high speed on the freeway and the power train fails! My foreman remains committed to determining the root cause of the problem. As this is the first year with the hybrid engine, BMW should be required to determine the true nature of the sound and determine if it is a safety concern. A physical inspection of the components is a must!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596027June 23, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This recall was issued Feb.21 2024, to this date BMW has not fixed the problem. Called them, and they were unwilling to commit to anything. All they said was to wait for the fix. As it stands, the vehicle is unsafe to drive, it CANNOT BE SOLD OR TRADED. I would either like them to conduct a BUYBACK OR FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592938June 6, 2024
SERVICE BRAKES
No incident. However, I do want to highlight the fact that even after almost 4 months BMW has no remedy for my VIN number for this recall: NHTSA Recall Number 24V104. I am hoping that NHTSA can put more pressure on BMW to expedite remedy of this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591036May 28, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Four Check Engine lights and a Drivetrain Malfunction related to the high voltage hybrid system including problems with the battery cooling, continuing to charge instead of stopping at 100%, and high voltage faults. Coolant smell in the ventilation system in the cabin as well as hot electrical smell after charging and from the regenerative system on a long descent in the mountains. Has been happening multiple times and taken to the dealer multiple times over the past 10 months. The dealer has only replaced a part one time (the evaporative container), but typically just resets the system and sends it home. I have reported this to BMW NA and asked for a buyback, but so far it has been denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590006May 21, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Rear cross traffic alert does not work in the subject car. BMW Owners' Manual describes a system that should alert from two parking spaces away while backing out, the system gives no alert as described. What follows is my post to a BMW Owner's group where members are discussing similar issues with their vehicles. This problem is a large one and needs to be investigated. Rear cross traffic alert is a critical safety system. "Regional field service rep spent several hours last week with the car. Made some updates/integrations and declared the systems now working. I did some controlled testing in a parking lot in reverse with both brake applied and rolling in reverse. ZERO visual or acoustic alert from the rear cross traffic alert system. I am convinced BMW and the dealers are trying to cover up this colossal failure of a very important and basic safety feature BMW says they sold us! I will give corporate one more try and then will report to NHTSA that BMW has a major defect in their cars." I am scheduled to talk with the regional BMW engineer in the next two weeks. Is there a means for me to update this submission?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589578May 20, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this incident on video. It will also not slow to stop when exciting the highway offramp; there have been many times where it has actually dangerously accelerated. I will attach the slip from the dealership, which I have been to 3 times, with no solution. I have communication with the dealership stating that they agree it's a hazard, but don't know how to fix it due to the "limitations of the actual system". Asking for the feature to be removed and get my money back is apparently not something BMW is interested in doing. They would rather keep unsafe and unpredictable vehicles on the road in the name of profit. I am deeply concerned that there are other models like mine on the road that will cause a fatal accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584824April 23, 2024
ENGINE, ELECTRICAL SYSTEM
I am started to lease this car in August 2024. After 2 weeks, the car just halted, unable to move. Luckily this happened in my driveway. It took BMW more than 1 month to repair this. They had to change the combined charging unit with a different part number (upgraded part). At that time the car had roughly 200 miles on the odometer. In February of this year (2024), the car had a drivetrain fault, related to high voltage batteries. That time, it was still drivable but it did spend 2 more weeks at the dealership. Three weeks ago, I had another catastrophic failure with the car halting suddenly. This time, I was not as luck as the first time. It happened away from home. With no power at all, I was able to somehow park the vehicle. It got towed to the dealership again. I don’t have a diagnosis for this case. What they told me is that they thought that this problem with my electric engine was fixed. Last week, after BMW North America instructing the dealership on how to presumably fix the car, the dealership told me that they were told to halt any repairs until further notice. I am left waiting. Even if they think that they may have fix the problem, it seems that bmw does not really know how to address it. There are many such complaints about this specific model on various boards, complaints about high voltage problems, complaints about combined charging units that are defective, complaints about these drivetrain faults and malfunctions. Yet, there are no recalls. I am trying to get this car replaced but I am afraid that it will require a lengthy and expensive legal battle. Please consider looking into it. You will find many customers like me with this model. Having a car halting like this for no apparent reason, without any warning is pretty dangerous. Many thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582823April 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving at about 45 miles per hour (not using adaptive cruise control) and the emergency braking system suddenly kicked in, slamming on the brakes even though there was nobody in front of us slowing down and there was no hazard. It created a dangerous situation as the car in back of us could have rear-ended us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581138April 4, 2024
STRUCTURE:BODY
Sunroof unexpected exploded. No external interfaces (rocks or debris or weather) radio off sunscreen open sunroof closed. Speed was approximately 30 mph. Took car to dealership and was told sunroof don't just explode something had to hit it. They mentioned nothing about the issues with these sunroof, complaints or investigations that has done.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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