BMW 528i Complaints

833 consumer complaints on file.

#11113629July 25, 2018
ENGINE
CAR WITH ONLY 69518 MILES ON IT EXPERIENCED CATASTROPHIC ENGINE FAILURE IN MOVING TRAFFIC. VEHICLE OWNER HAD TO NAVIGATE CAR OUT OF MOVING TRAFFIC WHILE TRYING TO TURN. DANGEROUS SITUATION FOR OWNER AND OTHER DRIVERS ON THE ROAD. FORTUNATELY THIS HAPPENED ON A CITY STREET AND NOT THE FREEWAY. CAR GAVE "DRIVETRAIN MALFUNCTION" AND "LOW ENGINE OIL PRESSURE ERROR" WHEN IT ABRUPTLY SHUT DOWN. CAR HAS N20 ENGINE WITH KNOWN DEFECTS. BMW NA HAS EXTENDED THE WARRANTY ON SOME OF SAID DEFECTS, BUT DEALERSHIP REFUSES TO REPAIR UNDER EXTENDED WARRANTY UNTIL CONSUMER PROVES THE DEFECT. DEALERSHIP REFUSES TO DO FULL DIAGNOSTIC. CONSUMER IS ASKED TO PAY $3000 PLUS TO PROVE DEFECT AT DEALERSHIP. CONSUMER IS OFFERED A $11000 ENGINE REPLACEMENT AS SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111712July 16, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2000 BMW 528I. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE HIGH INTENSITY DISCHARGE HEADLIGHTS MALFUNCTIONED. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF FUNCTIONALITY WITH THE HEADLIGHTS. BMW OF DALLAS (6200 LEMMON AVE, DALLAS, TEXAS 75209, (972) 763-5528) WAS CONTACTED VIA VOICEMAIL REGARDING THE FAILURE. THE CONTACT NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE AND DISCOVERED THAT THE FRONT PASSENGER SIDE HEADLIGHT WAS ON FIRE. A STORE EMPLOYEE EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 198,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110949July 12, 2018
ENGINE, POWER TRAIN
118,000 MILES HAD TO REPLACE BOTH FRONT DRIVE AXLES AND TURBO CHARGER. NO RECOURSE TO BMW ? MY LAST 2000 BMW 528 WENT 450,000 MILES AND NEVER HAD THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110340July 9, 2018
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BMW 528I. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE RIGHT AND LEFT TURN SIGNAL INDICATORS FAILED TO OPERATE AND THE REAR BRAKE LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE CONTACT, A CERTIFIED INDEPENDENT MECHANIC, STATED THAT THE BRAKE LIGHT MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS; THEREFORE, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105335July 3, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOSS BMW OF LAFAYETTE (1401 LA 728-8, LAFAYETTE, LA 70501) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 10/17/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105020July 1, 2018
FUEL/PROPULSION SYSTEM
MY CAR HAD AN FUEL LEAK WHICH HAD TO BE REPAIRED ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104656June 29, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2010 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). UPON STARTING THE VEHICLE, SMOKE ENTERED THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT CALLED THE DEALER (TOWNE BMW, 8215 MAIN ST, WILLIAMSVILLE, NY 14221) THREE TIMES, BUT HAD NOT RECEIVED A RETURN CALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104014June 26, 2018
WHEELS
TWO OF FOUR WHEELS ON THIS VEHICLE WERE FOUND TO BE CRACKED ON THE INBOARD FLANGE/BEAD SEAT AREA. THESE CRACKS WERE FOUND DURING A ROUTINE SERVICE FOR TIRE ROTATION. THERE WAS NO DEGRADATION IN THE VEHICLE'S HANDLING OR PERFORMANCE. I BOUGHT THIS CAR NEW IN JAN 2014, HAS 110K MILES AND IT HAS NEVER BEEN IN AN ACCIDENT. TIRES HAVE NEVER BEEN DAMAGED IN ANYWAY - WEAR OUT REPLACEMENTS ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102294June 18, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOWSON BMW (700 KENILWORTH DR., TOWSON, MD) WHERE IT WAS DIAGNOSED THAT THE OIL HOUSING FILTER MELTED AND THE SPARK PLUGS EMITTED TOO MUCH VOLTAGE IN THE VEHICLE. THE FAILURE WAS REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11102110June 15, 2018
AIR BAGS, SEAT BELTS
THIS VEHICLE HAS AN ISSUE WITH THE DRIVER RESTRAINT SYSTEM IT HAS A MALFUNCTION WHERE IT WILL NOT DEPLOY. I HAVE NOTIFIES NOT ONLY THE DEALER WHERE THE VEHICLE WAS PURCHASED BUT ALSO THE BMW CUSTOMER RELATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102139June 15, 2018
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT STATED THAT THE DRIVER SIDE BRAKE LIGHT AND TURN SIGNAL FAILED TO ILLUMINATE WHEN ENGAGED. A WARNING INDICATOR FOR THE REAR DRIVER SIDE EXTERIOR LIGHTING ILLUMINATED. IN ADDITION, THE TURN SIGNAL INDICATOR FLICKERED RAPIDLY ON THE INSTRUMENT PANEL, BUT FAILED TO ILLUMINATE ON THE EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V407000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101649June 13, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CENTER BMW (5201 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 907-9995) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101642June 13, 2018
FUEL/PROPULSION SYSTEM
FUEL SENDING UNIT CRACKED LEAKING FUEL AND SMELL. REPLACED AT BMW DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101117June 11, 2018
ENGINE
WHEN YOU CRANK THE CAR SMOKE COMES FROM UNDER THE HOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100456June 7, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
ON 01/26/2018 I WENT TO EAST BAY BMW BECAUSE OF THE PCV VALVE HEATER RECALL CAMPAIGN B 11 16 17 I WAS GIVEN A LONG TERM RENTAL FROM ENTERPRISE CAR RENTAL BUT HAD TO STORE MY VEHICLE AT MY HOME WHILE WAITING FOR THE PARTS FOR THE RECALL REPAIR. AFTER 4 MONTHS I WAS NOTIFIED TO RETURN FOR THE REPAIR ON 04/30/2018 EAST BAY RETURNED THE CAR. WITH-IN 2 DAY'S I WAS HAVING THE O2 SENSOR REPLACED FROM A CERTIFIED BMW MECHANIC AND AFTER EXAMINATION HE INFORMED ME THE RECALL CAMPAIGN WAS NOT PERFORMED ACCORDING BULLETIN. ORIGINAL PARTS FROM THE ALTERNATOR WERE STILL ON MY CAR AND HAD NEVER BEEN REMOVED. REMOVING THE ALTERNATOR AND REPLACING THE BOLTS, CHECKING/REPLACING PARTS FOR DAMAGE WAS NEVER PERFORMED. I RETURNED TO EAST BAY THE FOLLOWING SATURDAY TO CONFRONT THE MANAGER WORKING HIS NAME IS [XXX], HE ADMITTED TO HAVE A MECHANIC WHO COULD REACH TO REPLACE THE VALVE HEATER WITHOUT REMOVAL OF THE OTHER PARTS SPECIFIED IN THE CAMPAIGN. THE INTAKE IS AN ALTERNATE ROUTE FOR THE REPAIR BUT WOULD COMPROMISE MY ENGINE. I PLACED A CALL TO BMW USA AND TOLD THEM WHAT HAPPENED AND PARTS/PAPERWORK RETURNED BY EAST BAY FOR THE RECALL WERE STILL ON MY CAR AND A EMISSION PROOF OF CORRECTION WAS NEVER RECEIVED. I WOULD RETURN TO EAST BAY AND SPEAK WITH THE STORE SERVICE MANAGER [XXX]. I INFORMED HIM WHAT HAPPENED AND REQUEST TO HAVE THE RECALL RE-DONE AT A DEALER OF MY CHOICE, HAVE A SMOG TEST, RECEIVE PROOF OF CORRECTION AT HIS COST. I ALSO HAD HIM WARRANT MY ENGINE FOR 2 ADDITIONAL YRS FOR COMPROMISING MY ENGINE AS HE COULD NOT DEMONSTRATE THE WAY THEY DID THE RECALL WHEN I REQUESTED. MY CAR WENT TO BMW OF SF FOR RECALL TO BE DONE ACCORDING TO THE BULLETIN, I HAVE ATTACHED INVOICES, PROOF OF CORRECTION, SMOG TEST, ENGINE WARRANTY AND METHOD OF PAYMENT FROM EAST BAY. IF THEY ADMITTED TO CHEATING THE RECALL REPAIR TO ME YOU CAN BELIEVE THEY DID THIS TO A LOT OF OTHER PEOPLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098919May 31, 2018
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2013 BMW 528I. WHILE DRIVING 45 MPH APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE CONTACT STATED THAT THE EMERGENCY MODE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE TIMING CHAIN AND ENGINE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097681May 23, 2018
AIR BAGS, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
TL* THE CONTACT OWNS A 2012 BMW 528I. WHENEVER THE FRONT PASSENGER SEAT WAS OCCUPIED, THE AIR BAG AND SEAT BELT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CENTER BMW, 5201 VAN NUYS BLVD, SHERMAN OAKS, CA 91401) WHERE IT WAS DIAGNOSED THAT THE SEAT SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY OR RECALL; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR REPAIRS. THE FAILURE MILEAGE WAS 47,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097162May 22, 2018
ELECTRICAL SYSTEM
HELLO, MY CAR FILLED UP WITH SMOKE ONE DAY. IT SMELT LIKE PLASTIC WAS BURNING I WAS PULLING UP TO MY DRIVE WAY AND WAS SUPER DIZZY THE WHOLE INSIDE WAS FILLED WITH SMOKE. I COULDN'T BREATH PROPERLY. I HAVE CALLED BMW DEALERSHIPS AND NO ONE SEEMS TO HAVE THE PART FOR MY CAR, I DON'T KNOW WHAT TO DO. I'M SCARED TO DRIVE BUT I NEED TO GET TO SCHOOL! PLEASE HELP ME RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096951May 20, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT WIRING INSIDE HEADLIGHT ASSEMBLY IS DETERIORATING BADLY. THE PROTECTIVE COATING IS CRACKING AND FLAKING OFF LEAVING THE EXPOSED COPPER CORE WHICH IN TURN SHORTS OUT THE LIGHTS. POSSIBLE FIRE HAZARD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096381May 16, 2018
ENGINE, POWER TRAIN
THE CAR HAD 73,000 MILES ON IT. I WAS DRIVING HOME FROM WORK IN STOP AND GO CITY TRAFFIC WHEN SUDDENLY, THE ENGINE WENT INTO LIMP MODE (AS IT IS DESIGNED TO DO AFTER IT DETECTS ENGINE PROBLEMS) AND INDICATORS LIT UP SAYING THAT I NEEDED TO PULL OVER AS THE CAR WAS INOPERABLE. I WAS IN THE LEFT LANE ABOUT TO MERGE ONTO A TOLL ROAD, BUT NOW FOUND MYSELF TRYING TO GET THE CAR SAFETY OVER THREE LANES OF RUSH HOUR TRAFFIC TO A GAS STATION. THIS I MANAGED TO DO WHILE THE CAR WAS MAKING LOAD NOISES AND NOT PROVIDING ADEQUATE ACCELERATION. AFTER HAVING IT TOWED TO A BMW SPECIALIST I WAS TOLD THE ENGINE'S TIMING SYSTEM WAS OFF. I WAS ALSO TOLD THE TIMING BELT FAILS OFTEN WITH THIS PARTICULAR BMW ENGINE. THE COMMON CAUSE SEEMS TO BE A (UNKNOWN AT LEAST TO ME) PLASTIC PART WITHIN THAT WARPS FROM STRESS AND THEN CAUSES SAID PART TO BREAK APART WITHIN THE ENGINE. I WAS TOLD AFTER THE ENGINE WAS DISASSEMBLED THAT PLASTIC PARTS WERE FOUND INSIDE THE ENGINE. AFTER REPLACEMENT OF THAT BELT, I'M NOW TOLD THAT THE ENGINE STILL HAS MAJOR PROBLEMS. IT NOW MIGHT REQUIRE A NEW ENGINE ALTOGETHER. IF AFTER 73,000 MILES A BMW NEEDS A NEW ENGINE, IT SUGGESTS TO ME THAT NHTSA SHOULD DO FURTHER RESEARCH INTO THIS MAJOR ENGINE PROBLEM AND ISSUE A RECALL TO MAKE THESE CARS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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