BMW 328i Complaints

2,583 consumer complaints on file.

#11460147April 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a burning odor was detected and there was smoke coming from under the hood. The vehicle was taken to an independent mechanic and diagnosed with an unknown failure. The mechanic informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11460148April 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328i. The contact initially received a google alert on her smart phone for NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The dealer was then notified about the recall and informed her that parts for the recall were not yet available. The contact then received a recall notice in the mail that stated that parts for the recall were unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact has stated that the vehicle was taken so that the parts could be replaced and then returned back to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459956April 7, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
I went to park my mom's car. Tapped the brakes, moved up a little, tapped the brakes again-the brakes gave out and the car lunged forward at a high speed. The only reason I stopped was because a metal fence stopped me. Earlier in the day the car switched modes by itself from Sport to Economy. This is the 2nd time this has happened in this car. The first time my mom was parking in her driveway and the brakes gave out and the car lunged into her garage. This car is not safe.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459975April 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
the left brake lamp continues to come on after changing the brake lamp and checking sensor - I dont know if the light is out or its another issue the brake lamp has been working fine , the warning is incorrect Also , the added safety features installed in the car and paid 1000's extra for no longer work due 3g phase out , Bmw claimed drivers can use their phones but they will not retro fit the cars to get safety features back , they chose specific vins of this model to re-enable but not all??? The car has no space within drivers sight to mount phones for directions/navigation and any voice activation /handfree usage iis disabled along with crash notificatiions/stolen vehicle recovery . BMW made crashes far more likely in the vehicle and far more vulnerable to be stolen! BMW service dept advised to use a cell phone to get some of the lost services back which is illegal and very dangerous to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460074April 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2007 BMW 328i. The contact stated while driving approximately 35 MPH, the engine started smoking and overheating. There were no warning lights illuminated. The contact stated that the power steering failed to operate as needed; however, the contact was able to coast to the side of the road. The vehicle was towed to several local mechanics and BMW specialists. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The contact stated that the vehicle has remained with the dealer for 3 years. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 22V119000 (Engine and Engine Cooling). The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460077April 7, 2022
ENGINE, UNKNOWN OR OTHER
BMW HAS A RECALL ON THIS VEHICLE 328XI ABOUT THE PCV VALVE HEATER AND HAD SENT NOTICE OF THE NEED TO REPLACE AND IT HAS BEEN OVER 2 YEARS AND THEY HAVE NOT FOUND A REMEDY FOR THE FIX. THE BMW WARRANTY GROUP CONFIRMED A DATE ON MARCH 7, 2022 FOR THE REPAIR. UPON GOING TO THE HERB CAMBERS IN BROOKLINE, MA. THEY TOLD ME THEY DID NOT HAVE A REMEDY TO FIX THE ISSUE AND WILL CONTACT WHEN THEY HAVE A FIX. ON APRIL 2022 THEY SENT A LETTER STATING THE PCV VALVE HEATER NEEDS TO BE FIXED UNDER (17V-673 / 19V-273) AND THE REMEDY IS UNAVAILABLE AND A NEW REMEDY NEEDS TO BE PERFORMED. ISSUE IS THAT IF THEY DO NOT FIX THE VALVE HEATER THE ENGINE COULD HEAT UP AND COULD CAUSE A FIRE. THEY SAY A REMEDY IS BEING WORKED ON, BUT BMW SHOULD BE RESPONSIBLE IF A FIRE DOES OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459157March 31, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
What component or system failed or malfunctioned, and is it available for inspection upon request? Footwell module. Computer system that controls turn signals, headlights, highbeams, windows, door locks etc. Yes it is available for inspection. How was your safety or the safety of others put at risk? I can't use my turn signals, highbeams, headlights, Windows. I can't signal my cars lane changes or see clearly at night. I can't roll the windows down or up which creates a unsafe hazard. My child is able to climb out of the window in the back seat while I'm driving. I have zero control over the windows. I can't determine if my child's door is open or closed when the car is in motion. My car doors no longer lock at all. My child can open up the door at any moment that the car is in motion. I'm unable to see at night without my highbeams. I'm now forced to drive with reduced visibility. Has the problem been reproduced or confirmed by a dealer or independent service center? Both by a dealership and independent shop. There have been reconcurring warrantee coverages offered but no recalls despite the clear determinant to safety. Common usage of the vehicle at this point in time is a safety concern of all surrounding users and transportation vehicles. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The manufacturer has inspected this module concern. I'm very sure that there have been accidents associated with this module malfunction. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are zero signs of this issue prior to it's failure. The failure had no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458774March 29, 2022
FUEL/PROPULSION SYSTEM
I filled tank up with gas and developed a gas leak with strong gas odor and gas dripping onto the roadway. My safety was put at risk because gasoline was dripping past my hot exhaust piping which has the potential to catch on fire. My independent service center has confirmed this issue. The manufacturer has denied that their is a systemic failure that could result in a gasoline fire. There were no warning lamps or messages indicating a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458841March 29, 2022
ENGINE
I have a 2011 BMW 328i Sedan, the car has only 50,000 miles on it. No accidents. The VIN number is [XXX] I've been hearing the increased engine noise on my vehicle, then the car engine has stalled while it's stopping in the intersection a couple of days ago. The engine has failed to start after that. I've called my mechanic he removed the engine's valve cover, he found 4 bolts attached to the VANOS adjusting unit have broken off. I checked online it looks like there's a safety recall on these bolts (see the attachment). I visited the BMW service center in San Francisco, they claimed they couldn't find any related safety recall on these bolts and refused to fix the issue. I'm glad that there's no crash or injury during the engine stalled event. These VANOS bolts are clearly not safe. I saw the manufacturer recall these bolts awhile ago. Recall Campaign 14V-176: VANOS Assembly Bolts - Engine Failure 2011 328i Wonder if the recall applies to my vehicle? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458365March 25, 2022
POWER TRAIN, ENGINE
2014 BMW 328i Xdrive, 62K miles. Routine oil change and filter change serviced at BMW dealership Feb 2022. March 2022 (<30 days later), suffered catastrophic engine failure related to camshaft oil starvation and sudden loss of power while driving on highway at 60 mph. Dealership investigation unable to determine the cause, ruled out N20 timing chain and oil pump chain issues. Neither BMW NA nor dealership would stand behind engine failure - BMW NA stated the "car is too old." Full engine replacement completed at the expense of the customer ($11K). Very disappointing that an engine would suffer catastrophic failure related to oil starvation within one month of dealership oil service with multi-point inspection. BMW F30 N20 engines have numerous reports of failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457701March 21, 2022
STRUCTURE:BODY
Passenger door lock failed and does not allow the door to be opened in an emergency. The door is designed to be unlocked by the first pull of the door handle then unlatched with the second pull of the handle, however after the first handle pull the lock immediately locks again preventing the second pull from unlatching the door. The system would be available for inspection. This problem has been reproduced and confirmed by manufacturer's dealer, but has not been inspected The electric door lock actuator had failed about a year ago, but still allowed the door lock to be used manually without any disruption to being able to open the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457722March 21, 2022
ELECTRICAL SYSTEM
The contact owns a 2009 BMW 328i. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 17V676000 (Electrical System) however, upon picking up the vehicle and driving 25 MPH, the air bag warning light illuminated and the vehicle started making abnormal beeping sounds. The vehicle was taken back to the dealer who informed the contact that he needed to purchase the parts to repair the vehicle. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. The contact stated that the beeping sounds would stop and the air bag warning light turned off whenever he buckled the front passenger seat belt. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 95,911.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456966March 16, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I started smelling burning oil from my engine and brought it to the mechanic. He confirmed that my car has a valve cover leak and a electrical issue. The Car dies after being left off for more then 12 hours. The car miss fire and have ruff idle. Warning lights power train came on after I had the miss fire. Had P0171 and 02 sensor code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456994March 16, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The FRM module has failed for a 3rd time in my 328xi. This module distributes power to many components and since it has failed I have no headlights, no turn signals, no interior lights, no dashboard lights, and cannot roll my windows up or down. This is a known flaw with these cars and if you look on eBay there are bootleg repair services than can temporarily reset it however they often fail again. There are dozens of these sellers on Ebay and all list +1000 sales for their repair services so clearly this is widespread and affects many BMW owners. BMW denies there is an issue but has placed a 10 year warranty on the part, however all 3 series affected by this part are over 10 years old and not eligible for this warranty. Digging around on BMW forums this seems extremely common and almost anything can cause the FRM to fail. Headlights burning out, weak batteries, replacing interior dome lights, and even BMW connecting to the OBDII port to read the ecu are common causes of the FRM failing. I don't understand how they can get away with putting a limited warranty on this and not a full recall when it's clearly a safety concern as I can't safely or legally drive my car with no working lights, and in the event of an emergency cannot roll down my windows to get out of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456773March 15, 2022
POWER TRAIN
the transfer case crack while driving at a 35 mph street thank god it didn't happen in the highway how do I know I herd a grinding noise and stop look under car and oil was driping got home jack it up and Sure enough I saw a hole in the transfer case
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456653March 14, 2022
ENGINE
The contact owns a 2008 328i. The contact stated while driving 30 MPH, the vehicle was making abnormal sounds. There was no warning light illuminated. The contact stated he smelled a burning odor and parked the vehicle. The contact looked under the hood and did not see any damage. The contact restarted the vehicle to drive home and heard a loud noise coming from the engine and vehicle started overheating. After arriving home, the contact opened the hood and became aware that the hood insulation was missing, and the PCV hose was leaking oil. The vehicle was towed to an independent mechanic and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11456692March 14, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I recently had my car serviced and the oil changed over the summer, so there were no warning indicators or service issues prior to this incident. I left for work and had no indications of any problems. I drove for about 10-15 minutes when a warning notification popped up stating engine oil pressure low. A few seconds later, the check engine light came on with a notification there was a "drivetrain malfunction". The car started to decrease speed significantly and I pulled over as soon as I could. I turned the car off and waited a couple minutes, then tried to turn it on. The car power/battery was still working properly, but the engine did not start. I had the car towed to the dealership that I use. I was notified that the drivetrain malfunction is due to "timing chain components failure" and the cost is approximately $16,000. I have taken care of any previous recalls and there are no open recalls that exist currently. In 2014, the same situation occurred, in the same car, where I also received a "drivetrain malfunction" and check engine light. During this time my vehicle also stopped working while I was driving it. Both of these incidents happened very quickly, and I am EXTREMELY lucky that no one was injured in either situation. This issue is extremely unsafe and clearly has not been fixed by the required recalls so far. I urge you to look into this further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456322March 11, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received a notification through a rideshare app that the vehicle was included in NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was not made aware of the issue. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456353March 11, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2008 BMW 328i. The contact stated while driving at 25-30 MPH for 10 minutes, the engine started misfiring, went on overheating mode and stalled. The coolant temperature warning light illuminated. The contact was able to veer to the side of the road. The contact stated that he turned off the vehicle for some time; however, when he restarted the vehicle, the coolant temperature warning light was still illuminated. Additionally, the contact noticed white smoke coming from underneath the hood of the vehicle. The contact drove back to his residence. The contact stated that the failure had been reoccurring while driving and he could smell a burning odor . The contact became aware that his VIN was included in NHTSA Campaign Number: 22V119000 (ENGINE AND ENGINE COOLING), which he associated with the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 102,300.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11455939March 9, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Sunroof exploded while driving on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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