Acura TLX Complaints

946 consumer complaints on file.

#11208853May 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TRAVELING ON INTERSTATE IN THE MIDDLE LANE WHEN MY CARS TRANSMISSION WENT IN TO NEUTRAL AND THE INSTRUMENT PANEL STARTED TO FLASH ERROR MESSAGES I.E. STOP DRIVING WHEN SAFE TRANSMISSION PROBLEM SEE MANUAL,ELECTRICAL PARKING BRAKE PROBLEM, EMISSIONS SYSTEMS PROBLEM, TRANSMISSION SYSTEM PROBLEMS, TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED, ALL WHEEL DRIVE SYSTEM PROBLEM, AND BLIND SPOT INFO SYSTEM PROBLEM. ALL I CAN DO IS COST OVER TWO LANES OF TRAFFIC AND GET TO THE SIDE OF THE INTERSTATE IN FEAR OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207694May 15, 2019
ENGINE, POWER TRAIN
THE LAST SAFETY RECALL DID NOT FIX A BASIC PROBLEM. THIS IS A BUG IN THE SOFTWARE THAT IS VERY UNLIKELY TO BE FIXED AT THE DEALER WITHOUT A SOFTWARE FIX. ITS NOT MECHANICAL AND WILL NOT HAPPEN DURING A DRIVE TEST. (COMPLETELY RANDOM) PROBLEM: COASTING OR DEACCELERATING AND STEPPING ON THE GAS WILL CAUSE THE TRANSMISSION TO GO INTO NEUTRAL, DISCONNECT FROM THE ENGINE. THE SAME EFFECT IF THE BRAKE WAS APPLIED. AFTER 1-2 SECONDS IT WILL RECOVER. *TR*JB CONSUMER STATED BUG IN THE ACURA SOFTWARE SECOND EXPERIENCE: WENT TO ACCELERATE AND NOTHING HAPPENED. EVERY ERROR MESSAGE THAT COULD BE DISPLAYED WAS FLASHING. ENGINE, PARKING BRAKE, EMISSION, SIDE WARNING, TRANSMISSION, (ALL)AND WAS STUCK IN 3RD GEAR (LOW GEAR) AND WOULD NOT SHIFT UP OR DOWN. (RPM SHOULD HAVE BEEN 2000, BUT WAS 4000 AT 70MPH.) FOUND AN OFF RAMP AFTER 6 MILES TO PULL OFF AND SHUT DOWN THE ENGINE TO RESET THE COMPUTER. TURNED THE ENGINE ON, AND NORMAL OPERATION AND ALL THE WARNINGS STILL DISPLAYED. CONTINUED TO DESTINATION OR 200+ MILES AND SEVERAL STOPS, ALL WARNINGS WHERE RESET. THIS WILL HAPPEN DURING AN 8 HOUR TRIP AT LEAST ONCE. CRUISE CONTROL IS ON AND FAIRLY FLAT AND EASY DRIVE FOR 20-30 MIN. THE ENGINE IS IN ITS MOST ECONOMIC CONDITION FOR 20 TO 30 MIN. PULL INTO TRAFFIC AN ACCELERATE, RPM DROPS, TRANSMISSION IS IN NEUTRAL, AND COSTING FOR 2-3 SEC. THEN IT SHIFTS TO 3RD GEAR (4000 RPM) AT 70MPH AND STAYS THERE, UNTIL RESET.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206444May 9, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO CORRECTLY SHIFT GEARS. ALL THE INDICATOR WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE UPON STARTING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RICK CASE ACURA (875 N STATE RD 7, FORT LAUDERDALE FL (954) 715-7796) WHERE IT WAS DIAGNOSED THAT BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204656April 30, 2019
POWER TRAIN
THE VEHICLE IS SHAKING AT HIGHWAY SPEEDS , THIS DOES THIS BETWEEN 55-75 MPH THE VEHICLE IS SHAKING IN THE CENTER OF THE CAR, THIS IS AT ALL TIMES ON HIGHWAY AND ALL ROAD CONDITIONS THIS IS ON THE AWD MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203296April 24, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I LIVE IN COLORADO AND USE PADDLE DOWN SHIFT TO GEAR DOWN FOR SLOWING ON DECLINES. WHEN I DO THAT, THE CAR ACELERARES FOR A FEW SECONDS BEFORE SLOWING DOWN. THIS IS A VERY DANGEROUS SITUATION BECAUSE YOU BELIEVE YOU ARE SLOWING TO AVOID RUNNING INTO THE CAR IN FRONT AND INSTEAD YOU INCREASING SPEED TOWARD THE BACK OF THE CAR IN FRONT. ACURA CUSTOMER SERVICE SAY THAT IS THE WAY THE CAR IS DESIGNED, BUT DOES NOT DEFEND THE LOGIC OF THAT DESIGN. I CAN NOT BELIEVE THAT THIS HAS NOT CAUSED SERIOUS SITUATIONS AND ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197366April 19, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR NEARLY STALLS, ROLLED BACK 3-4 FEET PRIOR TO RESTARTING AFTER THE IDLE STOP HAD IN- GAUGED. THE TRANSMISSION SHIFTS FROM 1-4 LIKE SOMEONE WHO NEVER DROVE WITH A CLUTCH, EVEN THOUGH IT IS AN AUTOMATIC. IT HESITATES AND NEARLY STALLS WHEN DOING SLOW MANEUVERING IN AND AROUND PARKING LOTS AND SLOW TRAFFIC. I HAVE NEARLY HAD ACCIDENTS DUE TO THE HESITATION IN TRAFFIC. WHEN USING CRUISE CONTROL OUT ON THE EXPRESSWAY, THE CAR WILL NOT MAINTAIN ITS SET SPEED ON A DOWNHILL GRADE, IT GETS JERKY AND INCREASES SPEED AS MUCH AS 10-12 MPH UNLESS I RIDE THE BRAKE. I HAVE HAD IT BACK TO THE DEALER TWICE NOW, THE FIRST TIME THEY DID ALL THE UPDATES ON THE COMPUTER AND FUEL PUMP...ITS JUST AS BAD IF NOT WORSE. THE CAR IS NOT SAFE AND SHOULD HAVE A COMPLETE RECALL!!! THE NEXT QUESTIONS ASK FOR A SPECIFIC TIME AND DATE...THIS IS ONGOING AND HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN JANUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197181April 18, 2019
FUEL/PROPULSION SYSTEM
PICKING CHILD FROM SCHOOL, CAR WAS IDLE WHILE WAITING, ONCE I STARTED TO MOVE, THE CAR STARTED TO STALL. I TRIED TO PRESS THE GAS BUT IT WOULDN'T GO AND WHEN IT DID, IT WAS IN SHORT JERKING ACTIONS. I WAS ABLE TO GET OVER TO THE SIDE. THE FULL DASH BOARD LIT UP AND THE CAR FINALLY CUT OFF. AFTER SEVERAL ATTEMPTS TO RESTART IT AND 45 MIN LATER, IT TURNED ON AGAIN. IT WOULDN'T GO FAST AND DRAGGED. SHOP GAVE DIAGNOSTIC AND STATED THERE WAS POSSIBLE PROBLEM W THE FUEL PUMP AND SENSORS CAUSE DASHBOARD TO LIGHT UP. THEY WERE ABLE TO TURN IT OFF. THIS WAS ON 3/15/2019. THE CAR CURRENTLY HAS MOMENTS AND THINK THERE MAY BE A BIGGER ISSUE. CALLED ACURA AND THEY STATED MY CAR VIN DOES NOT SHOW ANY RECALLS SO IF IT'S THE FUEL PUMP I WILL NEED TO PAY OUT OF POCKET. HAVE AUTO SHOP REPORT IF NEEDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195237April 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 ACURA TLX. WHILE DRIVING 60 MPH, THE CONTACT ATTEMPTED TO PASS A VEHICLE ON THE LEFT, BUT THE CONTACT'S VEHICLE DECELERATED. THE CONTACT HAD TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE BECAME STUCK IN NEUTRAL AND MULTIPLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THOMAS ACURA (580 S CITRUS AVE, COVINA, CA 91723, (626) 915-1602) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION WAS NEEDED. THE VEHICLE WAS SCHEDULED TO BE REPAIRED, BUT IT HAD NOT YET BEEN TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,600. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193981April 5, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND STOPPED IN THE MIDDLE OF THE ROAD. THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT STALLED AGAIN AT RED TRAFFIC LIGHTS AS THE AUTO START FEATURE MALFUNCTIONED. THE DEALER (ACURA OF AVON, 75 ALBANY TURNPIKE, CANTON, CT 06019, (860) 693-6981) REFUSED TO TURN OFF THE AUTO START FEATURE BECAUSE IT WAS AGAINST THE LAW. THE CONTACT TRAVELED TO FLORIDA AND HAD AN UNKNOWN ACURA DEALER CHANGE THE BATTERY AND CHECK THE FUEL PUMP FOR A RECALL, BUT NO FAILURE WAS FOUND. THE UNKNOWN DEALER ADVISED THE CONTACT TO PRESS THE IGNITION BUTTON EVERY TIME AND AVOID USING THE AUTO START FEATURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193568April 3, 2019
ENGINE, POWER TRAIN
I HAVE A PROBLEM WITH THE TRANSMISSION NOT SHIFTING DOWN AND UP A GEAR WHEN IT SHOULD. THIS HAPPENS AT SPEEDS 5 MPH TO 40 MPH WITH GEARS 1ST THROUGH 5TH. A GREAT EXAMPLE IS WHEN I ACCELERATE FROM ROLLING AT 5 TO MPH, PRESS ON THE GAS TO SPEED UP AND IT WILL NOT DOWN SHIFT FROM 4TH OR 5TH GEAR TO SPEED UP, IT STAYS IN 4TH OR 5TH GEAR AT AROUND 1200 RPMS AS IT SPEEDS UP AS TO 40MPH. EVEN IF I HAVE MY FOOT TO THE FLOOR IT STAYS IN THAT GEAR UNLESS I USE THE PADDLE SHIFTER TO FORCE IT INTO A LOWER GEAR TO SPEED UP. I HAVE HAD THE CAR IN ACURA SERVICE TWICE NOW FOR THIS AND ABOUT TO TAKE IT IN A THIRD TIME FOR THIS. IT HAS ON NUMEROUS OCCASIONS ALMOST CAUSED AN ACCIDENT. IMAGINE TURNING TO OFF A HIGHWAY, SEEING ONCOMING VEHICLES AND WHEN YOU HIT THE GAS TO CROSS YOU EXPECT IT TO ACCELERATE BUT INSTEAD YOU GET HESITATION TO THE POINT THAT IF IT WERE ANY WORSE YOU'D THINK THE CAR STALLED. THIS IS IN NORMAL MODE, WHEN IT IS IN SPORT PLUS MODE THIS ISSUE IS ALMOST NON-EXISTENT. I BOUGHT THE V6 FOR THE EXTRA POWER BUT AT TIMES IT SEEMS AS IF ITS ONLY A 2 CYLINDER ENGINE. THIS IS ABSOLUTELY A SAFETY RISK AND WILL EVENTUALLY LEAD TO AN ACCIDENT. THIS HAPPENS AT LEAST ONCE A WEEK AND IS MORE LIKELY TO HAPPEN WITHIN 10 MINUTES OF STARTING THE CAR. THIS STILL HAPPENS EVEN AFTER TAKING IT IN FOR THE FUEL PUMP RECALL FROM JANUARY 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193397April 2, 2019
FUEL/PROPULSION SYSTEM
GAS STARTED LEAKING FROM MY FUEL PUMP WHILE I WAS PUMPING AND I ONLY PUMPED ABOUT 8 DOLLARS AND A CUSTOMER SAID FOR ME TO STOP PUMPING AND GET HOME AND PARK MY CAR AND TAKE IT TO THE DEALERSHIP ASAP. THE OTHER ISSUE IS IT JUMPS OUT OF GEAR AND WHILE DRIVING IT JUST GO INTO HESITATE MODE AND STOP MODE AR TIMES WHILE ON THE INTERSTATE AN DRIVING ON THE STREETS CAUSING ME TO BE IN A BAD ACCIDENT. THIS STARTED HAPPENING SEVERAL MONTHS AFTER PURCHASING THE CAR. BETWEEN JULY THROUGH NOW, STILL DOES IT OFF AND ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184960March 7, 2019
ELECTRICAL SYSTEM, ENGINE
PUSH BUTTON START OFTEN IN COLD WEATHER WILL NOT START CAR. HOWEVER, REMOTE ENGINE START FUNCTION ON THE REMOTE WILL WORK. IF CAR WAS RUNNING AND THEN TURNED OFF FOR A FEW MINUTES IN COLD, THE CAR WILL NOT RESTART UNLESS DONE THROUGH REMOTE START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180273February 15, 2019
ELECTRICAL SYSTEM
I WENT TO THE GROCERY STORE AND PARKED MY CAR ON THE STORES SURFACE LOT. WHEN I RETURNED TO MY CAR AND TURNED MY CAR ON ALL ERROR MESSAGES APPEARED - EMISSION LIGHTS ON AND THE CAR WOULD NOT SHIFT INTO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175717February 8, 2019
UNKNOWN OR OTHER
2018 ACURA TLX UNEXPECTEDLY AND FOR UNKNOW REASONS INITIATES AN EMERGENCY (SOS) CALL, ONE OF WHICH RESULTED IN A 911 CALL TO NYS POLICE. THIS HAS HAPPENED ALMOST HALF A DOZEN TIMES. WE DIDN'T KEEP TRACK AT FIRST BUT NOW KNOW TO DO THAT. MOST TIMES THIS HAPPENS WHILE THE CAR IS MOVING. NOTHING UNUSUAL ABOUT THE CAR OR THE WEATHER OR ANYTHING WE CAN THINK OF THAT WOULD INITIATE THIS. THE CAR HAS NOT REPORTED THAT ANYTHING IS WRONG. ON ONE OCCASION THE CAR CALLED SOS AND WHEN ACURA PERSON DIDN'T GET A REPLY FROM THE CAR THEY CALLED 911. NY STATE TROOPERS RESPONDED. THE CAR WAS STATIONARY IN OUR DRIVEWAY AND HAD BEEN FOR 12 HOURS. ONE OF THE TROOPERS FELL ON ICE COVERED LAWN TRYING TO GET TO THE FRONT DOOR. I HAVE ASKED ACURA FOR THE CALL LOGS SO I CAN PROVIDE TO THE DEALER WITH THE EXACT DATE AND TIME OF THESE CALLS. 16 DAYS AFTER MY WRITTEN REQUEST I STILL HAVE NO LOGS. WHEN THIS HAPPENS, IT IS A VERY SCARY EXPERIENCE. THE TWO DISPLAYS INDICATE SOS IN LARGE RED LETTERS AND THE MAP LIGHTS UP WITH THE CARS CURRENT LOCATION IN 10 DIGIT COORDINATES. THEN SOMEONE COMES OVER THE SPEAKER TO ASK IF WE ARE OKAY. THIS WOULD BE REASSURING IF WE WERE IN THE DITCH ON THE SIDE OF THE ROAD OR INCAPACITATED BUT GOING TO THE GROCERY STORE AND IT IS GOING OFF HAS SCARED MY WIFE AT LEAST THREE TIMES. THIS HAS HAPPENED TO ME WHEN I WAS DRIVING TOO. ACURA CLIENT RELATIONS HAS BEEN ZERO HELP IN GETTING THE LOGS OF TIMES. ADDITIONALLY, I THINK THERE IS A SYSTEMIC PROBLEM BECAUSE ACURA PLACED THE CONCIERGE AND THE SOS BUTTONS VERY CLOSE TO THE GARAGE DOOR OPENER AND OVERHEAD LIGHTS. WE HAVE, ON TWO OF THREE OCCASIONS PRESSED THE BUTTON BY MISTAKE. ON ALL THOSE CASES WE TOLD THE PERSON CALLING WE MADE A MISTAKE. ALL OTHER TIMES (WHICH WE DON'T KNOW BECAUSE ACURA HASN'T GIVEN THEM TO US YET) THE CAR INITIATED THE CALL ALL ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173845February 3, 2019
POWER TRAIN
IF ENGINE STALLS CAR PLACES IT SELF IN PARK AND WILL NOT LET YOU PUT IT IN NEUTRAL. THEREFORE, YOU CAN'T GET THE VEHICLE OUT OF HARMS WAY. THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171991January 24, 2019
POWER TRAIN
THE TRANSMISSION SHIFTS HARD WHEN CHANGING GEARS. FEELS LIKE YOU BEEN REAR ENDED. ESPECIALLY AT LOW SPEEDS OR TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166737January 13, 2019
AIR BAGS
MY AIRBAG LIGHT SUDDENLY CAME ON FOR NO REASON AND IN THE DASH BOARD IT SAYS AIRBAG SYSTEM SRS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165651January 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE OPERATING THE VEHICLE, THE TRANSMISSION, CRASH ASSIST, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE SUDDENLY DECELERATED. ACURA BY EXECUTIVE (527 WASHINGTON AVE, NORTH HAVEN, CT) WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163370December 25, 2018
ENGINE, UNKNOWN OR OTHER
ALMOST IMMEDIATELY AFTER BOUGHT I NOTICED MY 2015 ACURA TLX 3.5L V6 JERKED SIGNIFICANTLY BETWEEN GEARS 1-3. I HAVE A ONE-HOUR COMMUTE EACH WAY IN STOP-AND-GO FREEWAY TRAFFIC, AND THE PROBLEM IS HUGELY ANNOYING. FREQUENTLY IT JERKS SO HARD THAT MY HEAD HITS THE HEADREST REPEATEDLY. I FEEL LIKE SOMEONE REAR ENDING SLOWLY, AT THE END OF MY COMMUTE, I'M WIPED OUT FROM ALL THE JERKING BACK-AND-FORTH. THE DEALER SAYS ACURA IS CALLING THIS "A CHARACTERISTIC OF THE VEHICLE" FOR WHICH THERE IS NO FIX. APPARENTLY I JUST HAVE TO LIVE WITH IT; EVEN THOUGH ACURA HAS EXTENDED-THE WARRANTY FOR 10 YEARS OF PERIOD SEEMS LIKE ACURA DEALERSHIP DOESN'T REALLY WANNA DO ANYTHING ABOUT IT. I WENT FEW ACURA DEALERSHIPS AND SHOW THEM THE RECALL NOTICE WHICH RECEIVED IN THE MAIL STILL SERVICE ADVISORS REFUSING DIAGNOSE THE ISSUE FOR FREE ALL THEY TELLING IS CHANGE THE TRANSMISSION FLUID AND PAY FOR THE DIAGNOSES. MY CAR ENGINE WAS OVERHEATED DUE TO ATF COOLANT FAN MALFUNCTION EVEN THOUGH ACURA HAD A RECALL ON ATF COOLANT, ACURA DEALERS MADE ME PAY $900. THIS CAR WILL DEFINITELY BE MY LAST ACURA IF THIS ISSUE DOES NOT GET RESOLVED. THE THOUGHT OF SPENDING REST OF THE YEARS GETTING MY HEAD BANGED AGAINST THE HEADREST IN A $40,000 CAR IS EXTREMELY UNETHICAL AND DEPRESSING. PLEASE BE KIND ENOUGH TO BE HELP ME OUT TO RESOLVE THIS ISSUE WHICH IN A QUICK MANNER FOR MINE & OTHERS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162430December 19, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I HAVE HAD THE VEHICLE INTO THE DEALER 3 TIMES (FEB 2018, JULY 2018 AND NOV 18) FOR THE SAME PROBLEM. EACH TIME THE VEHICLE STALLS AND MUST BET INTO PARK AND RESTARTED WHEN AT A STOP SIGN, STOP LIGHT OR STOPPED FOR ROAD CONSTRUCTION ON THE HIGHWAY. THE AUTOMATIC IDLE CAUSES THE CAR TO STALL. IN ORDER TO GET IT GOING MUST SHIFT INTO PARK AND RESTART. IT IS VERY FRIGHTENING BECAUSE IT HAPPENS INTERMITTENTLY. THIS HAPPENS WITH NO WARNING AND PRESENTS A SAFETY ISSUE. THE CAR IS NOT SAFE AND IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX