Acura TLX Complaints

946 consumer complaints on file.

#11589641May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587915May 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587230May 6, 2024
ENGINE
My engine makes sounds and possibly there's some shifting noise when I'm not changing gears while driving on the highway. the dealer routinely checks my fluids,so the transmission fluid is fine. I even had a transmission flush after reading an article about this engine. The engine ticks like the rows are sticking. These are all characteristics of the published letter last year recalling Hondas and my car year make and model. Please furnish me with a recall letter so I can have this engine fixed before it dies or burns out on the highway causing injury or death
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586368May 1, 2024
ENGINE
I received notice of a recall on my 2015 Acura TLX in January 2024. The notice indicated parts were not available for repair and I would receive further notice when parts became available in early spring. I heard nothing by May 1 so called the dealer. They said parts are coming in slowly and the first available appointment they could give me for repair would be in AUGUST. I am planning to transfer this car to a family member in June, so this is unacceptable. It also means that I continue to be exposed to any safety problems that arise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586409May 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed dissatisfaction with the manufacturer's inability to communicate details regarding the systems that affected vehicles might experience as well as a plan or timetable for providing the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585335April 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car alarm keeps going off. It happened last week overnight 3 times (12:30, 1:30, 2:30) last week and a week later again overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584735April 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584468April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and went into LIMP Mode. The contact parked and restarted the vehicle. The contact stated that the failure reoccurred. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The contact stated that the vehicle was safe to drive. The contact stated that on another occasion while driving, the failure reoccurred. The vehicle was towed to the residence. The vehicle was towed back to the dealer where the vehicle was left there for a month. The vehicle was diagnosed with engine failure. The contact was informed to wait to receive the recall notification. The contact was contacted and requested to remove the vehicle from the dealer's lot. The vehicle was towed to the residence. The vehicle was towed back to the dealer where the vehicle was diagnosed with engine failure. The contact was informed to wait for the recall notification. The contact stated that after four visits to the dealer, the dealer declined to acknowledge that the vehicle was ever there or diagnosed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 120,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584510April 22, 2024
ENGINE
Vehicle starting making ticking noise, I called Dave White Acura. It very quickly turned into a very loud knocking noise. I called back and they told me to have it towed in which I did. I also took a video of the car knocking. Dave white Acura called me first thing the next day and said, we started your car and it is knocking so loud we immediately shut it off. But no updates were made to my service papers other than my initial phone call. I was advised by Dave White Acura I needed a new engine. I of course asked why, their response was, it’ll be cheaper for you to just put in a new (rebuilt) engine in than for us to tear it apart to find out exactly what it is but you definitely need a new engine. Again, Dave White failed to provide the necessary updates through the process and now Honda is refusing my reimbursement. I paid over $8016 to have a rebuilt engine but into my 2018 TLX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584622April 22, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving vehicle goes into neutral on its own and will not go back into drive for at least 30 mins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584295April 21, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11583372April 16, 2024
SEAT BELTS
The contact owns a 2020 Acura TLX. The contact stated that his daughter was driving and was stopped at a traffic signal when the signal turned green, the vehicle in front began to move forward but abruptly stopped. The contact's daughter crashed into the rear bumper of the vehicle at approximately 2 MPH. The seat belt pre-tensioner was activated on the driver's side seat belt. The contact stated that his daughter was not aware of any warning lights. The contact stated that his daughter was unhurt, the other vehicle drove away with no damage. The police were not at the scene. The contact stated that his daughter was pinned in the seat by the seat belt but was able to unbuckle. She then turned the Hazard Lights on. The contact stated that he arrived and he saw that the Hazard Lights were dim and when he attempted to start the vehicle it was not starting. The contact had the vehicle towed to a collision center. The contact stated that the collision repair shop diagnosed and determined that the driver's side seat belt needed to be replaced, however, the parts (Part Number: 04818TZ3A01ZC) were not available. The contact stated that he contacted a local dealer to source the part and was told the part was unavailable. The vehicle was not repaired. The manufacturer was informed. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11583014April 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582740April 13, 2024
ENGINE
There was a rattling noise in the engine. The acura dealership service center diagnosed it as a connecting rod bearing failure. In the next few miles of driving, the vehicle stopped running and wouldn’t start. Acura service center later diagnosed this as a motor seizure. This problem is similar to NHTSA ID Number: 11545720 and honda recalls XG1 and GG0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582836April 13, 2024
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
Manufacturer at two different locations report the are unable to make repairs due to not having parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582515April 12, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact stated that while driving at various speeds, the vehicle stalled. Upon depressing the accelerator pedal from a stop, the vehicle failed to move. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 22,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582199April 10, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Acura TLX. The contact stated that while operating the vehicle with the A/C activated, the braking system, Lane Departure, Forward Collision Avoidance, and transmission messages were displayed. Additionally, the brakes engaged without the brake pedal being depressed. The contact stated that the failure also occurred while driving in a rainstorm, and on a humid weather day. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581301April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact stated while driving at 65 MPH, there was a loud clanking noise coming from the engine. In addition, the check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle immediately. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however the contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 210,034. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581346April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated while driving approximately 10 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact stated that the steering wheel seized, and the vehicle stalled. The vehicle was not able to be restarted and was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580544April 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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