Acura RDX Complaints

2,183 consumer complaints on file.

#11492857November 9, 2022
VISIBILITY/WIPER, EXTERIOR LIGHTING
Headlights remain dim even with new bulbs and cleaning the lens covers. They are so dim, it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492614November 7, 2022
EXTERIOR LIGHTING
The low beam headlights are very dim. Researching on the internet this is a known issue with this model from 2013-2015, but there is no recall for this obvious safety issue. My dealer states they cannot do anything about it without recall, and it is very expensive to replace the entire headlight assembly. Apparently the low beam reflector oxidizes over time. I am afraid to drive this vehicle at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492494November 6, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER
I’ve been having a problem with my 2014 Acura RDX for dim low-beam headlights for some time now. I took my Acura to my dealership approximately 5-6 months ago, for regular service and reported the problem of the dim low-beam headlights, which at the time also seemed uncentered. At that time, the dealership said there was no problem found with the headlights. No warning alerts from the dashboard ever came on. In the meantime, the dim low-beam headlights progressively became worse, I almost missed the turn onto my street and scarcely missed a young biker after the turn. The lights were barely operational. Now, I am no longer able to drive my Acura at night at all. All night errands, appointments, etc., are thank God, done by my 2 children which is definitely not convenient for them either. I have noticed other customers making complaints regarding some of these same issues. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492013November 2, 2022
EXTERIOR LIGHTING
My wife and i have noticed the low beams on my RDX are extremely low, they barely light up the road. we are concerned this could be a safety hazard. i took the car to the dealership today and they confirmed "the bulbs do not project light properly. Headlight assemblies will need to be replaced" They charged me $74.50 to tell me this, and quoted me $2500 to replace the headlight assemblies. i have noticed a lot of other RDX owners concerned about this issue on the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492017November 2, 2022
UNKNOWN OR OTHER
The rear (trunk) window of my 2019 Acura SUV shattered upon entrance into the vehicle after I closed my driver side door. The vehicle was parked at my place of employment and when I approached the vehicle, the vehicle looked fine, and window was intact. In addition, there prior to the incident, there is no visible crack on the window or indication of attempted theft. There were no lights warning issues. The vehicle has always been serviced by the dealership and never was I informed of any issues with the rear window. This is a safety issue as the window could have shattered while I was driving the vehicle and the sudden shattered cause have harm passengers in the back seat. I was fortunate that I was not driving which may have caused an accident not knowing what could have occurred on the road especially on a freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491601October 31, 2022
EXTERIOR LIGHTING
The headlights on our Acura have grown dangerously dim. The process happened gradually over the last few years. It is nearly impossible to see at night unless the high beams are on. The dealer advised that this is a problem for our model, but that no factory recall has been initiated by Acura. We have replaced the headlights, which did not help much at all and are now in the process of replacing the expensive headlight assembly system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491700October 31, 2022
EXTERIOR LIGHTING
Both headlights are very dim making it unsafe to drive at night. I replaced the bulbs twice, but they are still too dim. Need to replace both assemblies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491470October 30, 2022
EXTERIOR LIGHTING
After purchasing the car in 2018 I noticed the low beam headlights were dimmer than other vehicles I've owned but gradually, they have gotten much, much worse. I have to drive with high beams on at night or I can barely see the road in front of me. Without the high beams engaged, visibility is limited to maybe 5-10 feet in front of the vehicle with virtually no visibility to the sides of the road. I will not drive this car in the rain at night as it is even more dangerous. When I had this vehicle serviced at the dealership, I asked about the lights but was told the fix was to replace the entire light housing for both at total cost of around $2000. It has become so bad that I may have to have the light housings replaced but I feel that this issue needs to be addressed by Acura as it directly affects being able to operate the car safely at night. This is my second Acura and I'm very disappointed, especially since the problem began when I first purchased the car which was only 3 years old at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491181October 27, 2022
EXTERIOR LIGHTING
The low beam headlights are so dim that night time driving is dangerous. The car has approximately 150K miles on it. I have tried changing bulbs thinking they were just getting old and it did not improve visibility. I have seen other complaints about this for the RDX 2013, '14, & '15 online so it is definitely a known issue. Acura needs to recall these vehicles and replace the headlight assembly with ones that work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490178October 20, 2022
EXTERIOR LIGHTING
The low beams are nearly impossible to see with while driving at night. Have heard countless other people complaining of same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489459October 16, 2022
VISIBILITY/WIPER
I was driving at low speed on a local street and the moon roof shattered suddenly with great explosive force. I wasn't injured because the carpeted moon roof shade was closed at the time. I was lucky because the kids were not in the vehicle. If the glass had rained down on the kids in the back seat, there would be injuries. There were no warning signs. Weather was nice partially sunny day at 70s on a Saturday. It was around 6 pm local time. Traffic was light. Nothing struck the vehicle. Dash camera recorded the sound on video. Road condition was good. I've done some research on the internet, and it seems like the moon roof glass shattering is common with Acura or Honda vehicles due to manufacturing or design defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489112October 13, 2022
POWER TRAIN
The car accelerated rapidly when I came to a stop. When I brought it to, the dealership they found 3 problems with the transmission. First, the transmission had overheated, there were problems in the clutch assembly, and I don't know the third.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11488982October 12, 2022
EXTERIOR LIGHTING
Purchased vehicle around 9/2017 and noted low headlights were not bright. I used high beam more than with other vehicles I have driven. I requested the Acura Service Dept to look at them and they changed the bulbs out. This did not help. I was still using my high beams. I requested again for them to look at the lights and Acura told me I would have to replace. I have been driving with high beams on ever since. Now it is at the point I am going to have to pay over 2,000 that they quoted me to get new headlamps. My vehicle was at 30,000 miles at purchase and now about 90,000. I am at the point I have not drove the car at night in the last few years. I did research and found this issue is common. This is a safety issue for this type of car and a recall should be done! I found your website and now making this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488883October 12, 2022
SERVICE BRAKES
2021 Acura Rdx Sh-awd purchased brand new. Rear brakes squeak very bad. Have taken car back to the dealer and contacted Acura several times, but still have yet to receive any resolve/resolution. Brakes started squeaking very loud when car was moving @ low speeds. & when vehicle was coming to a stop. Brakes started squeaking when the car was only a few weeks old and continue to presently squeak. Afraid this is compromising wear of the brakes. I, as a consumer don't want to be financially responsible for a manufacturer's error that they won't resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488228October 6, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a serious, potentially life-threatening situation, and that Acura recommended immediate Service Bulletin 20-053, dated May 25, 2021, states the symptom as “The MIL is flashing with loss of power.” It indicates “Corrective Action” for the RDX as “Update the PGM-FI and replace the intercooler, the intercooler outlet pipe assembly and the intercooler outlet hose.” Affected vehicles include “ALL” 2019-2020 RDX models.” Despite the Service Bulletin that was issued, many RDX owners, noted the same response from their local Acura dealer. They note that the dealers “played dumb,” claim they could not locate a Service Code, nor “replicate the conditions and response” in the shop…. precisely my experience! In fact, the Service Receipt, indicates the car was driven less than one mile, hardly sufficient to replicate conditions. Acura Client Relations has refused to assist. I contacted the CEO Jon Ikeda but his office has not responded. I fear driving the car in wet conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487921October 4, 2022
EXTERIOR LIGHTING
Low beam headlights are very dim and present a hazard when driving at night due to limited visibility. The halogen projector lens inside the headlight assembly appears to have haze built up and the reflector bowl may be compromised by build up or heat damage. The faulty design and inability to clean the projector lens or refresh the reflector bowl may necessitate replacement of the entire headlight assembly. This is a manufacturing defect and should be recalled and replaced by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487751October 3, 2022
EXTERIOR LIGHTING
FOR MANY YEARS NOW I HAVE WONDERED WHY MY HEADLIGHTS WERE DANGEROUSLY DIM TO THE POINT THE LIGHTS WOULD ONLY LIGHT UP ABOUT 15-20 FEET AHEAD. WHILE DRIVING AT NIGHT IN THE RAIN IS ALMOST IMPOSSIBLE. THERE ARE MANY WRITE UPS ABOUT THIS ISSUE FROM MANY OTHERS. THEY ALSO CLAIM TO HAVE THIS CORRECTED YOU NEED TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY COSTING OVER $2000 FROM THE DEALER OR LESS THAN $1000 IF YOU DO IT YOURSELF. IF YOU KNOW HOW. THIS IS DANGEROUS AND SHOULD BE A MANUFACTURER RECALL TO CORRECT THIS ISSUE AS IT IS A DEFECT OF THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487059September 29, 2022
POWER TRAIN
While driving, the car slips into manual gear shift and is slow to accelerate and it will have a hard shift of gears from 20 - 60 mph. The emissions check and transmission indicator lights are on. I can not drive the car safely because of the jerks of gear shifts or the slow acceleration when driving on roads and highways. The car is being inspected for transmission issues with concerns that there is severe damage requiring a replacement of the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487131September 29, 2022
EXTERIOR LIGHTING
The headlights are very dim to the point where I cannot see at night! It is very u safe driving this vehicle at night times due to the nonfunctioning headlight. I have been driving with my high beams just so I can see. It is sad when the high beams look like normal headlights! How and why Acura was allowed to produce and sell these vehicles is beyond me! Let alone pass any type of safety inspection! This is unsafe and hazardous when the driver cannot see the roads!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486854September 28, 2022
FIRERELATED, UNKNOWN OR OTHER
The contact called on behalf of her mother who was the owner of a 2017 Acura RDX. The contact was reporting the complaint based on verbal information she received from a police officer. The contact stated her mother was driving out of her driveway when she drove into an embankment and the vehicle was stuck. The contact stated the police officers informed her, that the cause of the fire was due to the driver attempting to drive out of the embankment and reverse out of the embankment several times. The vehicle had caught on fire and the driver passed away in the vehicle as she was unable to exit the vehicle. The fire department was called and extinguished the fire. The contact stated she was awaiting the police department and fire department report. The vehicle was towed to the police towing lot. The failure caused was not determined by the insurance company, independent mechanic, or dealer. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1

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