Acura RDX Complaints

2,183 consumer complaints on file.

#11558660December 5, 2023
EXTERIOR LIGHTING
The regular headlights (low beam) are incredibly dull. Sometimes i turn the headlights off and back on to be sure they are on, because its hard to tell - especially if its raining. I have replaced the bulbs with no change. I have read online this is a recurring problem with this model. My wife had to drive home the other night from the airport in the rain and felt incredibly unsafe and drove with her high beams on the entire time to be able to see
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558278December 4, 2023
VISIBILITY/WIPER
Rear windshield glass spontaneously shattered - there was no trauma to the vehicle and no significant temperature changes, and the break was caught on security camera footage. This both made a very loud noise which would have been very startling while driving, affected visibility, and caused skin injuries due to glass shards both inside the vehicle/on personal belongings, and on the driveway which hurt my dogs paws. There is a TSB issued (b22-14) however the dealer has so far told me they haven’t heard of this issue - I am awaiting another call back. There were no warning lights or other indicators prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557886December 1, 2023
EXTERIOR LIGHTING
Not related to any specific event, but the headlight housing on my Acura RDX has degraded such that the lights are nearly too dim to be usable at night. The dealer has advised me of a $3k cost to fix, but this is apparently a known, recurring issue related to this model, and perhaps other Acura models. Apparently, the reflective housing degrades around the headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557922December 1, 2023
ELECTRICAL SYSTEM
Infotainment system fails while using Android auto after receiving or making a phone call, which results in navigation via Google Maps unable to provide directions. The only manner in which I found temporarily resolves the issue, is restarting the infotainment system, which requires the vehicle to be stopped turned off and the driver’s door opened. This poses a grave safety risk while operating the vehicle, especially in heavy traffic conditions especially in inclement weather conditions, which I have unfortunately experienced on multiple occasions. on my second visit to the dealership i was advised by the service advisor at the dealership, that Honda is ‘aware of an uptick in reports with Android Auto and new phone models, and there is no fix identified, and any fix will most likely be with a software update.’ I as also advised that as an alternate method of restoring the connection between the phone and the car is to turn off the wi-fi and Bluetooth connections on the phone, then turn it back on, and once its turned back on, use the infotainment system to reconnect the phone. This advice is reckless at best as it requires me to move my attention from operating the vehicle to resolve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557800November 30, 2023
EXTERIOR LIGHTING
The headlights are detective. The lowbeams are so dim it's dangerous to drive at night. This can cause a serious accident or other problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557450November 29, 2023
EXTERIOR LIGHTING
Over the past several months I have observed my headlights becoming dimmer when driving at night. It has gotten to the point where I now feel unsafe driving the vehicle as I can barely see the road. It appears the reflective surface inside the headlights has oxidized and no longer reflects at a safe brightness level. I spoke to my local dealership and the service department advised that he has seen the same issue on 2013-2015 RDX models but Acura has yet to issue any type of recall. My only option presented was to replace the headlight assemblies with an estimated cost of $2,200 for parts and labor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557541November 29, 2023
EXTERIOR LIGHTING
Headlights are so dim I can’t see while driving. Replacing bulbs had no results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557162November 28, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Transmission intermittently gets stuck in a gear while driving and will not shift until car is powered off and on again. Brake system, LKA, power steering, vehicle stability/traction control, hill assist, cruise control, collision mitigation, and road departure mitigation intermittently stop working and error. Infotainment and audio intermittently error or get stuck on after powering off vehicle. Trunk randomly opens when no one is in range of the vehicle. Horn randomly sounds for approximately 30 seconds on hot days after vehicle is stopped. Engine cylinder heads, transmission, and horns have been replaced without resolution. MOST bus system has been replaced twice without resolution. All issues have been recorded on video and documented with the local Acura dealer and Acura Client Relations, but neither has been willing to help reach a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557132November 27, 2023
UNKNOWN OR OTHER
I was driving and all of a sudden my back windshield cracked everywhere. Nothing hit it. It was cracked everywhere then glass started to fall out and into my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556856November 26, 2023
UNKNOWN OR OTHER
I have owned my RDX for four years and have 60,000 miles on the car. I was driving on a two lane road when a car was coming from the opposite side into my lane. I hit the horn and nothing. I repeatedly hit the horn and no sound came out. I was almost killed because I could not warn the other driver. I have probably used my horn a few dozen times since I have owned this car. This is a known problem and there is a service bulletin. My horn was replaced as it was defective. There was no warning. This could be a life and death issue and should be recalled by Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556688November 24, 2023
VISIBILITY/WIPER
Rear window shattered for no reason causing serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556542November 23, 2023
EXTERIOR LIGHTING
Recently purchased a used 2015 RDX, headlights were foggy and the dealer cleaned the outer lens but the inner lens is not possible to restore. They are so dull that you must drive with the high beams on in order to see clearly. The Acura RLX had a recall for the exact same problem, this recall should have been extended to the RDX as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556426November 22, 2023
SERVICE BRAKES, VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2016 Acura RDX. The contact stated while driving approximately 60 MPH a deer had jumped in front of his vehicle. The contact stated that he depressed the brake pedal with force, however, the pedal did not respond and depressed to the floorboard with no resistance. The contact stated that he was pumping the brake pedal when he crashed into the deer. The contact stated that the vehicle continued forward for several hundred yards before he was able to stop the vehicle. The contact stated that he was able to drive the vehicle to a dealer, it was an out-of-state dealer since he had been traveling when he crashed into the deer. The contact stated that the damage was to the front bumper and to the hood of the vehicle which had been deformed due to the crash with the deer. The contact stated that the out-of-state dealer repaired the crash damage and replaced the brakes with new pads and rotors. The contact observed that the vehicle was having a failure of the tire pressure monitoring system light which was constantly illuminated, the windshield wiper motor was failing intermittently and the brakes continued to feel "mushy." The contact took the vehicle to a local dealer who determined that the vehicle failures described by the contact were not duplicated following a diagnosis. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556523November 22, 2023
EXTERIOR LIGHTING
The low beam headlights do not adequately illuminate the road. It has gotten progressively worse over the last 18-24 months and has gotten to the point that we can’t safely drive the vehicle unless we are able to use the high beams. When I was at the dealership for routine maintenance I asked about replacing the bulbs. I was told replacing the bulbs would not solve the issue and they did not feel right about charging me for something they knew would be a temporary at best solution. I can only assume the dealer/manufacturer inspect the lights as part of every service visit. There have not been any warning lights on the dash. Other than not being able to see the road there have not been any other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556373November 21, 2023
EXTERIOR LIGHTING
Low Beam Headlights degraded over the time to the point that driving at night became unsafe. Border line between lighted and dark road surface non exist. Replacing halogen bulbs has not solved the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556158November 20, 2023
EXTERIOR LIGHTING
My 16 year old son was at a church function until after dark because daylight savings time means it is dark earlier. When he began to drive home he could not see the roadway because the low beam headlights provided close to zero illumination. He lost visibility and drove off the road into someone’s yard. There were children outside and they could have been killed. Only minor damage to the grass and yard occurred and fortunately no damage to the vehicle. He called me and I instructed him to engage the high beams and drive home which caused several oncoming vehicles to swerve and react menacingly because he didn’t dim his lights. The oxidation of the reflective coating is a known defect that was recalled in the Acura ILX and I expect that they should be required to take the same corrective action for the base model RDXs. Please take action
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555749November 17, 2023
SERVICE BRAKES
The brakes failed at 17,649 and all brakes needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555054November 14, 2023
EXTERIOR LIGHTING
At approximately 76k I started noticing that my low beam headlights were very dim at night and was having a hard time seeing the street/lines and signs while driving. The distance I should have been able to see was declining. It continued to decline over time, and now at 80k literally the only light my vehicle is projecting at night is the front running lights, so I cannot see barely more that 5 feet in front of me while driving. I have changed bulbs 3 times, each time to progressively brighter bulbs, most recently to LED, and it has not improved. I've researched this issue, and apparently I am not the only one who has this issue, and it appears the projector housing coating has burned out. This was an issue on the MDX as well, and they had a recall. Why has this not been addressed for the RDX?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554851November 13, 2023
SEAT BELTS
THE BUCKLE STOPPED LATCHING ON THE DRIVER’S SIDE SEATBELT IN SEPTEMBER 2023. IT WOULD NOT ‘CATCH.’ I WAS NOT ABLE TO USE THE SEATBELT AS IT WOULD NOT LATCH. I TOOK IT TO MY ACURA DEALER WHO REPLACED THE DEFECTIVE BUCKLE. I WAS AT RISK AS I WAS DRIVING WITHOUT A SEATBELT UNTIL MY APPOINTMENT. THERE WERE NO WARNINGS. TODAY I DISCOVERED THAT THERE IS AN ACTIVE RECALL 23V158000 DESCRIBING THIS SAME ISSUE FOR BOTH DRIVER’S SIDE AND PASSENGER SIDE SEATBELT BUCKLES. MY CAR, IDENTIFIED BY ITS VIN, IS NOT LISTED FOR THE RECALL.HOWEVER, THE BUCKLE ISSUE AS DESCRIBED IN THE RECALL IS IDENTICAL. I BELIEVE MY PASSENGER SIDE BUCKLE SHOULD ALSO BE REPLACED AND I SHOULD BE REIMBURSED FOR THE COST OF MY REPAIR TO THE DRIVER’S SIDE BUCKLE. MY VIN SHOULD BE INCLUDED IN THE SAFETY RECALL. I HAVE CALLED THE DEALER WHO VERIFIED THAT MY VIN WAS NOT INCLUDED, ALTHOUGH MY PROBLEM WAS IDENTICAL TO THE RECALL DESCRIPTION. 2023-03-2023 23V158000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554972November 13, 2023
EXTERIOR LIGHTING
The HID headlights on this car degrade and fail to produce sufficient light. The reflectors lose their coating. This is a widely known issue [XXX] I have discussed this with my mechanic. The headlights are so dim as to be unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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