Acura RDX Complaints

2,183 consumer complaints on file.

#11590817May 26, 2024
EXTERIOR LIGHTING
This vehicle was purchased used on 5-25-24 from Carvana. The vehicle was delivered during the daytime. The vehicle was also inspected by the dealer prior to purchase. After purchase the vehicle was driven at night. However, after driving in the dark, at night, it was also discovered that the headlights did not provide adequate light to see whether on the highway or side streets. On dimly lit roads it appeared as if the headlights weren't even turned on. Upon further research, we learned that there is a problem with Acura RDX 2015 models in which the headlamps become dimmer over time due to the reflector malfunction and eventually emit no light and as a result cannot be driven at night. Since this is a 9 year old car, the headlamps are very dim because the reflector is failing and will either need to be replaced due to the defect or the car cannot be driven at night unless the high beams are used, which is also unsafe to other drivers. The bottom line is that driving the car at night with very dim headlights is a serious safety issue that must be addressed by Acura to ensure no one gets in an accident or is injured as the result of not being able to see properly while driving at night. 2015 Acura RDX Headlights have dramatically dimmed over time, to the point of jeopardizing safety of self, passengers and others: it's not discernible they're on unless there's no external lighting/street lamps. Problem potentially confirmed via excess reporting online for a range of RDX years inclusive of 2015. Also seeing a relevant, potentially related headlight recall from late 2014. After further research into this issue I learned that the low-beam reflector itself oxidizes, is not reflective at all, and no amount of brighter bulbs or clean outside lenses will help with a reflector that doesn’t reflect. This has be corrected immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590516May 24, 2024
AIR BAGS
The contact owns a 2017 Acura RDX. The contact stated that while driving approximately 35 MPH and attempting to avoid a second vehicle the husband lost control of the steering and crashed into a tree. During the crash the front end of the vehicle was severely damaged but the front driver's side air bag did not deploy. The front passenger side curtain air bag did deploy although no passenger was seated in the vehicle. The vehicle was destroyed and towed away. A police report was taken at the scene. The driver sustained a right hand abrasion that did not required medical treatment. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 91,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11590517May 24, 2024
UNKNOWN OR OTHER
Panoramic sunroof has made popping noise when pulling into driveways 4/5 times within 3 weeks of owning vehicle. Have taken to dealer twice and they claim they cant replicate issue. I have recorded this noise during driving and shown to dealer but they refuse to fix. They have knowledge of issue and issued technical service bulletin requiring new sunroof and bolts because the current sunroof bolts and frame can not support its weight when vehicle flexes. Glass is at risk of shattering during vehicle operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590243May 22, 2024
EXTERIOR LIGHTING
My car headlights are very dim and can't see road well at night-other cars have trouble seeing me. This has slowly happened over time. My mechanic replaced headlight bulbs still a problem and he says the reflectors are bad so I have ordered new headlights. I went online and found this has been a problem for many Acura RDX owners, Acura is aware but hasn't sought a recall to fix situation. However, Acura had same problem on another model (TLX I believe) and did recall and fix problem. This is a safety hazard and almost had head on collision multiple times in the last few years so try not to drive at night which is unrealistic. Other issues are had to replace side passenger mirror which spontaneously melted and cracked, car is garage kept. Similar melting of plastic back side area of car on drivers side, others online report similar problems for my year and color car, Acura won't do anything about it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589958May 21, 2024
SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING
The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589470May 18, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589269May 17, 2024
SERVICE BRAKES, POWER TRAIN
The rear brakes squeal as though they are constantly on, brake pads (rear) have not gone down from 4-5 mm in over 10 months whole front pads have been replaced twice and rotors once within the same time period. The constant squealing has shown to overheat the brake system, which in turn overheats the transmission/transfer casing, causing the AT HOT warning light to engage temporarily at high speeds (over 60mph only) as well as minor transmission leaks. Seized calipers have been determined by an Acura dealership service mechanic to be the cause of these issues, and has said it is a common problem. This needs to be recalled if it’s so common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588857May 15, 2024
UNKNOWN OR OTHER
Exploding Moon Roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588873May 15, 2024
EXTERIOR LIGHTING
Low beam lighting failures due to the reflective property breakdown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588906May 15, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER, AIR BAGS
Low beams do not work, they are deficient, cannot see in the dark, dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588919May 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact stated that while refueling the vehicle, there was an unknown abnormal noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588985May 15, 2024
AIR BAGS, SEAT BELTS
Rear ended other vehicle going about 40 plus miles per hour, then another vehicle rear ended me. Upon impact ( which I have pictures of) my driver side seatbelt released completely unbuckled & dangling , my dash lit up & said airbags deployed. But no airbags deployed. In turn upon impact my sternum hit my steering wheel. It busted the radiator so now my car will not even turn on. It is at a Collision Center awaiting adjuster inspection. Since the radiator busted the other vehicle & myself couldn’t tell if it was steam or smoke coming from the engine. So I turned the car off, it has never turned back on since.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11588663May 14, 2024
EXTERIOR LIGHTING
The headlights of my 2015 Acura RDX have degraded to the point where driving at night is near impossible, but definitely dangerous. The bulbs are relatively new, but the light output only extends a few feet in front of the car. This deterioration has been identified by the dealer as a known issue, but is requiring a substantial replacement cost. The issue is not due to driver negligence. One can find many similar instances of this issue when searching the internet. There are no indicators, warning messages, etc., as the lights are still functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587973May 10, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Car would not turn on. All electronics started glitching, lights flickering. Had to disconnect the battery to turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588015May 10, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In sudden, hard braking situations, the engine is disabled for between 3-4 seconds. On the highway, when hard braking from 70 mph to 20 mph, the engine is disabled and cars from behind are forced to veer off the road to avoid hitting my vehicle as it is basically stalled and cannot resume the speed. At intersections, when hard braking from 35 mph to 15 mph , the engine is disabled and the car is left in the middle of an intersection, blocking side and from-behind traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587643May 8, 2024
EXTERIOR LIGHTING
There hasn't been a specific incident at this point. I am reporting what appears to be a manufacturing defect with the headlamps on my 2013 Acura RDX. I have owned this car for approximately 9 years and recently (past 6-12 months) noticed having difficulty seeing the road at night. Even worse seeing the road at night when raining. I took this vehicle to my personal mechanic and he suggested that the reflective coating inside the light seems to have dulled or has become corroded. He suggested this should not happen and wondered if Acura was aware of it. I did a brief google search and quickly found I was not the only one who had experienced this issue. I called Acura and opened a case file to see if they were aware or if there was something they could do. Then took to a Acura dealer to have them investigate. The dealer has agreed the reflective coating inside the light was no longer working as intended and may be the cause of the dim lights. They contacted Acura about this and Acura said they would only pay for half because the car was 11 yrs old. I suggested this didn't seem equitable since this definitely a safety issue that is not related to normal maintenance and there was literally nothing I could have done to prevent this. So in my opinion they acknowledged there is a manufacturing defect and refuse to own the problem. I don't believe it's reasonable to expect to have to replace the entire light assembly of a vehicle during the life of that vehicle to keep the lights working properly. Certainly not on a car that is just over 10 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587373May 7, 2024
VISIBILITY/WIPER
Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587219May 6, 2024
EXTERIOR LIGHTING
Acura RDX vehicles’ headlights anre extremely dim, to the point where we cannot see the road and where drivers have even described the vehicles as “undrivable” at nighttime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587247May 6, 2024
VISIBILITY
The contact owns a 2019 Acura RDX. The contact stated that while entering the vehicle through the driver's side door and then closing the door, the rear tailgate window shattered without impact. The vehicle was taken to the dealer. The vehicle was repaired. The contact stated that there was glass in the trunk of the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587344May 6, 2024
VISIBILITY/WIPER
Rear windsheild glass shattered spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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