Acura RDX Complaints

2,183 consumer complaints on file.

#11635303January 10, 2025
UNKNOWN OR OTHER
Issue associated with existing TSB 22-014. Rear windshield glass spontaneously shattered when opening driver door. No other damaged to the glass prior, the car power was off as car had been sitting during work hours. Car was brought to local dealership and issue discussed with service team. It was escalated to service director, Dave. With the existing manufacturer warranty being expired as the vehicle has surpassed 4 years or 50,000 miles (51,153 miles) and having knowledge of the existing service bulletin he offered to submit a good faith claim without guarantee as no current recall has been established to this VIN. I called Acura Honda corporate to also report a good faith claim and opened a case number which will be dispatched to a case manager for further investigation. Meanwhile, I have no car and no guarantee for replacement or repair. I didn’t feel it was safe to be driving a vehicle with loose shattered glass and open air during winter rainy season having a toddler. I am left without a vehicle and need to consider alternatives due to this hazardous inconvenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635004January 9, 2025
FUEL/PROPULSION SYSTEM
About About a year ago I received notification that The fuel pump impeller was improperly moulded and this could cause the car to shut down. This could cause accidents. Well, I have called Acura and Honda dealerships a multiple times and they give me the run around. Some say wait for mail stating that I should schedule an appointment. I never received such letter. Other dealers didn’t even look up my vin number and said that the one I was giving them was wrong. It is imperative that this gets repaired because I drive about 144 miles a day Monday to Friday and Honda is not helping. My vin number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635085January 9, 2025
POWER TRAIN
A judder from the torque converter is felt when driving between 20 and 60 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634776January 8, 2025
VISIBILITY/WIPER
Twice the back window on my 2019 Acura RDX has shattered in very cold temperatures. This happened in January 2022 and December 2024. The vehicle was parked both times. No warning just a loud boom noise. When getting in the car and gently closing the door after the glass shatters the glass fell into the back of the vehicle going everywhere. This is a major safety issue as the shattered glass can severely injure an adult/baby/pet. Twice this was replaced by my insurance company that I pay a pretty hefty premium on. I have been in contact with American Honda and they seem to be aware of the issue but only offer to possibly issue a onetime good faith reimbursement for one window which does not resolve this safety concern from happening over and over again. In 2022, the glass was replaced and the vehicle had to be taken to a body shop for the remaining glass to be vacuumed out and a solution applied to catch the remaining glass that rattled in the hatch. Only 90% was removed. In 2024 the glass was replaced 2 times as the first one was a defect and appeared wavy when driving. The glass went everywhere when being replaced all over my garage and driveway. The glass shop could only clean/vacuum so much. The glass continues to fall out of the tailgate when the hatch is opening/closing or when just pulling out of the driveway onto the road. When contacting American Honda they refused to pay for the tailgate to be vacuumed and solution applied and informed that I need to contact my local dealer. When I contacted my local Acura dealer they were willing to do the service but for a fee. American Honda currently has a class action lawsuit out of California for this issue. The only resolution is to replace the entire tailgate. Please take this into consideration and hold American Honda accountable for their actions of negligence in keeping their very loyal customers safe and demand they issue a recall for all vehicle owners as our safety depends on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634969January 8, 2025
UNKNOWN OR OTHER
The rear windshield glass shattered without warning, due to a design flaw from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634983January 8, 2025
VISIBILITY/WIPER
The rear windshield completely shattered after getting in the vehicle and shutting the drivers side door. The vehicle was off and not in motion. There were no warnings, or other symptoms or any other indicators that this was a faulty windshield. The weather has been below freezing for the last 4 days. The problem has not been confirmed or reproduced nor inspected as this just happened and was unexpected. Thankfully the vehicle was off, however this could have impacted my safety and those around me if I had been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634972January 8, 2025
WHEELS, SERVICE BRAKES
My 2022 Acura RDX has premature wear at 22,000 miles for its front rotors and back rotors. The vehicle creates unusual vibration and noise when braking and I cannot drive it due to this noise .When I contacted the Acura/ technician they told me that new model of Acura RDX has this problem especially during cold weather and its rotos wears due to new ceramic brake pads. The cost of replacing the front rotor and ceramic pad is about $1000 as per Acura and I cannot drive it unless I replace them all .Even if I replace them .The same problem will come again as the rotor and its pad are defective .I request you to solve this problem as the cost to maintain this vehicle is high due to this problem .most rotors need replacement only after 70,000 miles. Thank you for hearing me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634506January 7, 2025
POWER TRAIN
Vehicle has ONLY around 83,000 miles on it and needed a whole new torque converter. The vehicle was displaying problems in delay in shifting so I was planing an inspection. However, before the date reached my a check transmission light displayed on my dash so I had to move the inspection date up. No one was harmed but it was concerning to me when I was driving on the highway and saw my check transmission light was on. The dealership I bought it from (CarMax) is currently repairing it and luckily I had an extended warranty. I know other models of Acura have had problems with torque converters but this one was not reported to have recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634648January 7, 2025
EXTERIOR LIGHTING
I purchased a 2015 Acura RDX used for my kids to drive. A year after owning it, I noticed the headlight output was poor. Things came to a head when my 16 year old son came home and told me he felt unsafe driving. The car currently has 120,000 miles on it. I tried multiple headlight restoration kits and several replacement bulbs but nothing helped. After digging deep into various forums, I learned the root cause is the deterioration of the reflective material inside of the headlight housing. I called multiple locations to determine the cost to have them replaced and learned it would be around $3,000. I then called Honda for assistance and was informed they would not offer any. I was ultimately forced to purchase and replace the units myself. I have never experienced this in my life and after owning 20+ cars believe this should have been a recall paid for by Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634711January 7, 2025
EXTERIOR LIGHTING
Headlights are so dim, it is dangerous to drive in the dark. The only solution is to purchase new headlight assemblies. $1,000+. This is a known problem amongst owners of the same vehicle. Driving with the dim lights is equally as dangerous as driving without lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634653January 7, 2025
UNKNOWN OR OTHER
Rearview windshield spontaneously shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634426January 6, 2025
EXTERIOR LIGHTING
My car is undriveable at night due to headlights malfunctioning. They are so dim they barely illuminate a foot in front of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634436January 6, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact stated received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634137January 5, 2025
VISIBILITY/WIPER
My windshield completely shattered while parked out of no where. This could’ve been a huge safety hazard if I was driving or had my children in the car. I am very disappointed to see this is very common for other RDX owners when it is such a hazardous situations for many! This needs to be recalled!! These car are expensive enough to have to deal with this dangerous and expensive issue that isn’t caused by the owner, but a manufacture issues!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633901January 3, 2025
VISIBILITY/WIPER
My rear windshield glass shattered with no external impact traveling at 15 mph on a side street. The sound was very shocking and distracting. It sounded like a gunshot struck our vehicle. All the glass shattered and broke for no apparent reason. We had a pet in the back seat and were very distressed from this incident. I had to tape up the rear window with a garbage bag and duct tape in order to drive the vehicle, prevent glass from falling on the road behind me, rain damage, which then left me with no visibility and safety issue. No one was harmed fortunately but we had to then have window replaced/repaired by Safelite who advised us to look for a recall as they felt it was unusual and not common. When we notified Acura there was no recall for this issue. There were no warnings or messages prior to this failure. It was a shocking sudden experience! Now we have glass remnants that rattle within the back panel as they couldn’t fully be removed due to the construction of the vehicle. My vehicle is available for inspection if requested. I also have photos of the damage when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633993January 3, 2025
VISIBILITY/WIPER
Car parked outside during work hours, turned car on for 10 minutes to warm up, upon coming back the rear windshield was completely shattered… (used rear defrost button)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633886January 3, 2025
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2022 Acura RDX. The contact stated while driving at various speeds on the highway, there was an abnormal screeching sound coming from the rear end of the vehicle. No warning lights were illuminated. The contact parked and inspected the vehicle and became aware that the rear passenger’s side rotor was scratched. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was no cause for the issue found. However, the contact was made aware that the brake pads on the rear passenger’s side were metal to metal. The contact was informed that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633656January 2, 2025
UNKNOWN OR OTHER
Driving on the road my back glass windshield randomly blew out. Upon further investigation seems to be a common issue with this make/model/year. Many other owners of this model have shown this to be a problem for them as well. Refer to Facebook group “Acura Shattered”. Local dealer also said they have had several this had happened to. Very unsafe and very concerning that it will happen again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633706January 2, 2025
UNKNOWN OR OTHER
Shut driver side door and the rear hatch glass shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633362December 31, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura RDX. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear window glass is the component that failed, and it is available for inspection upon request. How was your safety or the safety of others put at risk? The sudden shattering of the rear window glass posed a significant safety risk. Broken glass could have flown into my eyes or injured anyone near the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Acura is aware of this issue as it has been reported by other owners of similar models. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The police have inspected the vehicle following the incidents. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or other symptoms prior to the failure. To provide more context: The first incident occurred during cold, snowy weather, which I initially suspected might be a contributing factor. However, the second incident took place during moderate weather conditions, eliminating extreme temperatures as a possible cause. Both times, the vehicle was stationary while I was inside my workplace, and surveillance footage confirmed that no individuals or external factors were near the vehicle. After researching this issue, I found that other Acura RDX owners, particularly models from 2019-2024, have experienced similar occurrences of rear window glass shattering without cause. Despite this, Acura has not issued a recall or provided guidance on resolving the issue. I urge the NHTSA to investigate this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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