Acura MDX Complaints

3,381 consumer complaints on file.

#11492351November 4, 2022
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had the transmission system failure error came on the dash and the car wouldn’t drive to D or reverse then blind spot and adaptive cruise control error propped up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491170October 27, 2022
ENGINE
Consistently getting low oil notification shortly after getting oil changes. This has been happening since 2017. Dealer does a oil consumption test and says it is not a problem. However I cannot go between oil changes without getting the notification. I have no oil leaks. Furthermore, I have had 'oil' services done over the past 5 years that never fix the problem. I'm afraid this is doing damage to the vehicle and can put us in danger if oil level is too low. Dealer continues to say it isn't a problem. And when they try to fix it, it doesn't work. This began in 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490753October 25, 2022
ENGINE
It is having oil consumption issues .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490709October 24, 2022
ELECTRICAL SYSTEM
The car was bought in November, 2018, and is still under warranty. In the morning of October 3, 2022, The car would not start. The voltage of the battery was measured to be about 11.5 V. A new battery was bought and put in by myself on October 4, 2022, since I did not realize that the battery was still under warranty. Everything looked normal on October 5, 2022. But in the morning of October 6, 2022, the headlights were found to be on even though nobody was around the car parked in the garage. Sometimes the alarm would go off. This happens randomly but frequently ever since. An appointment was made with the dealer, and the car was checked out on October 10, 2022. The dealer determined that the Keyless Module Unit was faulty, but the part was on back order. The service advisor assured me that it should be safe to drive the car. Ever since, the car has been trying to start itself frequently and randomly. It would turn on the headlights, move the driver seat, go through the engine turnover cycle, etc. Sometimes it also moved the window shield wipers, or sounded the alarm even though the car was not locked. Being afraid of driving the car, I started to ask for a loaner or rental car from the the dealer on October 12, 2022, and have been talking to both Acura warranty department and the dealership since. Today (October 24, 2022) the car would not start, and had been towed to the dealership. Now it has been more than a week, I still cannot get a rental car from Acura, even though the service director from the dealership also had a concern about the safety of driving the car or leaving the car unattended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489811October 18, 2022
POWER TRAIN
The contact owns a 2014 Acura MDX. The contact stated while driving 45 MPH, the vehicle was jerking upon acceleration and deceleration. An unknown warning light was illuminated. The vehicle was taken to the dealer where the transmission control module (TCM) software was updated, and the transmission fluid was flushed; however, the failure reoccurred while driving. The vehicle was taken to a local Pep Boys where it was diagnosed that the transmission control valve solenoid had failed and needed to be replaced. The vehicle was then taken to the dealer who provided the same diagnostic information. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489361October 15, 2022
EXTERIOR LIGHTING
Inner taillight on passenger side of vehicle not working. According to an independent service center, there is a faulty seal and water/moisture in inner taillight housing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488902October 12, 2022
POWER TRAIN, ENGINE
The contact owns a 2018 Acura MDX. The contact stated while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact was unable to shift into park (P) or into neutral (N) as the gear shifter became stuck into drive (D) position. The contact stated as he turned off and restarted the vehicle several times, the gear shifter responded as needed. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number:19V298000 (Engine and Engine Cooling). The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488824October 11, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
As I was driving on 278 headed south traveling at approximately 65mph, the radio shut off as well as the car. There was a warning light that said "Check emission" The ABS light would come on as well I had to try to get the car into the far right lane and restarted the car. I was able to restart the car and made it home with the car periodically completely shutting off. As I was driving the radio would briefly go on and off as well. This was the first time this had happened. The safety issue was that there was absolutely no warning and at the time I was traveling with traffic. There was nothing that could have caused this other than some type of mechanical failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488680October 10, 2022
POWER TRAIN, ENGINE
There is a known issue of Certain Acura MDX models having a "judder" (i.e. bouncing rev counter) at certain speeds. This causes the torque converter to not lockup and continue to find the right gear, per se. This is a known issue and Acura has a TSB (16-062) for this: https://www.tsbsearch.com/Acura/16-062 The issue is, even though, unaddressed in a timely manner and continual use of the vehicle may deteriorate the transmission, Acura doesn't fix this free of charge for vehicles not under warranty. Dealer quotes $800+ for a total 1.6 hours of work (based on the TSB bulletin). This is outrageous and monopolistic behavior in a free market. Moreover, typical mechanics doesn't have access to the special computers needed to perform the software update, required by this TSB. I am reaching out to request Acura (Car manufacturer) to cover this under recall and not charge the customer this ridiculous ~$400/hr labor rate just because I can't update the software from a local mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488422October 7, 2022
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Acura MDX. The contact stated that he recurringly experienced failures with the instrument panel brightness being dimmed and then not displaying properly as needed. The contact turned off and restarted the vehicle and the instrument panel operated as designed. No warning lights were illuminated. The vehicle was taken twice to a local dealer; however, the failure was not duplicated, and the vehicle was not repaired. On another occasion while driving and using the GPS, the displayed failed operate as needed. After turning off and restarting the vehicle, the instrument panel operated as needed. The vehicle was then taken back to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the vehicle was however, repaired under NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). After the repair, the contact stated that the vehicle fuel tank was at half full however, the fuel gauge indicated that the tank was empty. The contact stated that the instrument panel then became inoperable. The failure persisted and the contact would turn off and restart the vehicle for the instrument panel to operate as needed; however, the speedometer would remain inoperable. The vehicle was not repaired. The contact sought legal advice and his attorney advised him to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487564October 3, 2022
ENGINE
This car burns oil at an insane rate. I have to go to Jiffy Lube after only 1500 miles, and they are in shock when they top me off each time. Two of the employees have said that my engine is at trial of exploding because this car burns through oil so fast. Your website says that there is no recall, but there actually WAS a recall for this car, but I was NEVER NOTIFIED about this dangerous issue. Acura refuses to honor the recall because they say the window to get the car fixed has expired. This is ridiculous and unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487684October 3, 2022
ENGINE, SERVICE BRAKES
The engine idle stop function is unreliable and often fails to restart the engine when the brake pedal is released. The vehicle will, suddenly and without notice, become inoperable and undrivable wherever it rests, whether at a red light or stop sign, in the middle of an intersection while making a left-hand turn, or on an entrance ramp to a highway, causing a dangerous situation for myself and other drivers. It takes several minutes to restart the engine and sometimes must be jump-started. The issue has been reported to my local dealership, and they said it is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487226September 30, 2022
VEHICLE SPEED CONTROL
Problem started 1 month ago. As I approached the round about I am at very slow speed,and for no action on my part, my MDX accelerates! Fortunately it has only happened as my vehicle is coasting or I am applying the break slowly. This is happening more and more. It has over 20K miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487050September 29, 2022
ELECTRICAL SYSTEM, POWER TRAIN, PARKING BRAKE
My 2017 Acura MDX has many issues with both the transmission and electrical. It has an issue shifting between gears, makes a loud sound like metal on wash board, then loses power for 3-5 seconds. I went to put the car in drive and it would not go in drive recently. I've now had to replace the transmission at 79,006 miles. The electrical system lights up when driving telling me my electronic parking brake has been engaged and also that there is emission system issues. My daughter was terrified and crying since i had a loss of power at the same time my dash lit up and I had to get across 5 lanes of traffic to the shoulder of road. The towing company had to remove battery cable to get my electric parking break to release. This is a dangerous and scary automobile
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486837September 28, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2019 Acura MDX. The contact stated that while stationary at a traffic light, the vehicle stalled. The contact stated that the battery warning light was illuminated temporarily. The contact was able to restart the vehicle and continued driving to her destination. The contact stated the had occurred four times. The contact took the vehicle to a local dealer who was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486620September 27, 2022
UNKNOWN OR OTHER
In stop and go traffic on a highway, the car went to auto idle mode, then shifted to neutral by itself instead of restarting to drive. This was a safety issue in that I was on a major 4 lane highway with my kids and could've been hit from behind. The only thing I could do was completely turn off and restart the car. There were no warning lights. It has not been inspected by the dealer yet. There have been similar reports of this occurring: https://www.mdxers.org/threads/2019-mdx-auto-stop-feature-causes-car-to-stall-or-shift-to-neutral.175759/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485766September 21, 2022
FUEL/PROPULSION SYSTEM
Fuel pump (High - pressure & low- pressure) failed which has caused significantly reduced acceleration and caused the engine to stall in mid operation of the vehicle. I (Driver) was the only person in the vehicle and there was no crash. I would say there is high risk of a crash and it is a serious safety hazard. There were no warning lamps, messages or other symptoms of the problem prior to the failure.This vehicle component was checked by an independent service center and got it repaired. Fuel pump & high pressure pump was ordered and replaced on the vehicle. I paid $1977.59 as the total cost for parts and labor plus tax.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485025September 18, 2022
UNKNOWN OR OTHER
THIS VEHICLE BURNS SO MUCH OIL. I USE 5 QUARTS OF OIL BETWEEN OIL CHANGES IN THIS VEHICLE. UNREAL! SO DISAPPOINTED IN HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485029September 18, 2022
ENGINE
This vehicle unrealistically burns oil. 5-6 quarts of oil is added to engine between oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484993September 17, 2022
UNKNOWN OR OTHER
transmission torque converter shudder during 20 to 45 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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