Acura MDX Complaints

3,381 consumer complaints on file.

#11604296July 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604367July 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604170July 23, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving down the highway today at 70 mph and all the lights illuminated on my MDX. It began to struggle to keep speed and eventually shut down once I was on the service road. I was extremely scared and nervous that I was going to be involved in an accident or the car was going to blow up as it started bouncing up and down while I was still on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603951July 23, 2024
UNKNOWN OR OTHER
Sunroof Explosion. On [XXX], I was driving southbound on [XXX] north of the [XXX] exit (about 15 miles north of Chicago, Illinois). It was mid to late morning, sunny, 75 degrees. I drove over some pavement that was under repair but was not marked as being under repair. Within 60 seconds I heard a loud bang or explosion. My sunroof cover was closed and heard glass falling onto the cover. I exited the highway and saw that the glass was broken in the center of the sunroof. There were no rocks or objects in the sunroof and no evidence that anything had impacted the sunroof. The vehicle is available for inspection however, I am in the process of clearing the glass so that I can operate the vehicle during the month that it will take for a replacement glass to arrive. The problem has not been confirmed by a dealer, the component has not been inspected by anyone other than myself. There were no warnings prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603862July 22, 2024
UNKNOWN OR OTHER
This vehicle engine has shut down in traffic on 6 separate occasions over the course of a year. Each time, the car locked up and would not restart until 1-3 minutes passed. This happened in stop and go traffic on the interstate. The other instances were at stoplights. I believe this is an issue with the auto idle stop feature. The dealership is unable to recreate the issue, thus no resolution was offering during the warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603508July 20, 2024
ENGINE, UNKNOWN OR OTHER
No warning lights or other indications occurred. This is the 2nd time while sitting at a stop light that the car has gone into neutral gear and it was unknown until the traffic signal turned green and I could not go. I could not shift into drive. The remedy required that I shut the car off and restarted (very little time between) before putting it in gear. Both occurrences were with idle stop function on. There is an entire discussion forum on this exact issue on [XXX] . Being first in line at a stop with 4 other passengers and a line of drivers expecting me to go on green is a sure way to result in an accident. The car goes in for regular service next week and I will bring it to the dealer’s attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603305July 19, 2024
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
I can't drive the vehicle safe with the entire gauge cluster indicators are all on. Cluster making loud beeps and noises not being able to shut or clear the code indicators. The acura dealership is saying the camera is overheating and not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603363July 19, 2024
STEERING
ON FEB 9TH 2024 AS I WAS DRIVING TO WORK THE STEERING WHEEL RANDOMLY LOCKED FORCING ME ACROSS TH EOTHER LANE AND INTO A STONE WALL. HONDA NORTH AMERICA TOOK CONTROL OF THE CAR, REMOVED THE PARTS AND I STILL DO NOT HAVE THE CAR BACK . THEY HAVE OFFERED NO MONEY AND HAVE NOT REPAIRED THE CAR. I FEEL THEY ARE AWARE OF THE PROBLEM AND USED THIS INCIDENT TO TRY TO COVER THE PROBLEM UP AND MAKE IT GO AWAY. I FEAR FOR THE FAMILY OF 4 TRAVELING AND HEADING INTO A DUMP TRUCK.. THIS WAS A VERY SCARY EVENT AND I SEE NO REASON A STEERING WHEEL SHOULD LOCK AND PREVENT THE CAR FROM MAINTAINING CONTROL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11603274July 18, 2024
ENGINE, UNKNOWN OR OTHER
The car's Auto Start/Stop (AST) function is malfunctioning. It frequently fails to restart the engine after stopping, causing the engine to completely shut down at traffic signals. When this occurs, the car must be shifted to park and the engine manually restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603258July 18, 2024
STEERING
Steering issue: Car pulls to the right. After the dealership attempted three-repairs in same issue. The dealership re-aligned my car, but still present pulling issue, nothing changed. After the final repair from the dealership, checked tires and alignment at the American Tire. The issue confirmed in Caster and Camber, so re-alignment needed which only Acura could adjust it. The dealership kept saying its cause of road crowning, uneven tires and blamed to the customer had minor rear end accident. Only 24,000miles, no tire wear, also confirmed from American Tires. The car is not normal pulling to the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602281July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated that while starting the vehicle, there was a sound as if the engine was choking. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the rod bearings had failed. The dealer informed the contact that the engine needed to be replaced. The vehicle had not been repaired. The contact learned of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and it was confirmed that the VIN was not included in the recall. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602439July 15, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Acura MDX. The contact stated while driving or while the vehicle was parked, during inclement weather, there was water seeping through the sunroof of the vehicle. The floor in the front of the vehicle had been accumulating water. The vehicle was taken to a local dealer where it was repaired; however, the failure persisted. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602440July 15, 2024
SEAT BELTS, SEAT BELTS:PRETENSIONER
On May 30, 2024, the vehicle associated with the VIN associated with the report was involved in an accident. The vehicle is inoperable due to the seatbelt no longer working since the accident. The vehicle is at the collision center of my choice, and all repairs except for the seatbelt have been made. The collision center and I have reached out to American Honda Motor Company, Inc. and Acura several times. As of date, there has been no resolution and no estimated date of when a seatbelt will be issued by American Honda Motor Company, Inc. and/or Acura. I was told by an employee at American Honda Motor Company, Inc. that the seatbelt will become inoperable whenever the vehicle is in an accident or collision. I feel American Honda Motor Company, Inc. has and continues to produce unsafe vehicles and vehicles where repairs cannot be made promptly. Seatbelts are important, and I honestly believe seatbelts save lives. But, for a company to have a shortage of seatbelts with no estimated time of when one will be issued is unacceptable. And for the company to produce vehicles with seatbelts destined to not function after an accident is a problem. As a consumer, I would like this company to be held accountable for producing vehicles with problems and additional problems if the vehicles are in an accident. I've tried resolving this matter by contacting American Honda Motor Company, Inc., Better Business Bureau, and now NHTSA. I feel this is way beyond what a consumer should have to do.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11601835July 13, 2024
UNKNOWN OR OTHER
Panoramic roof suddenly exploded with no apparent reason while driving around 45 mile per hour. The outside temperature from the gauge was showing 89 degree F. Road was clean and there was no sign of a rock hitting the roof. Luckily all the broken glasses were collected by the sunshade and did not fall inside the cabin where 2 kids were sitting on the second row seats. The broken glass could have seriously injured the driver and the passengers if the sunshade was open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600864July 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600805July 10, 2024
SERVICE BRAKES, AIR BAGS
The contact owns a 2022 Acura MDX. The contact stated that on two separate occasions while driving at various speeds, the brake warning light illuminated. Additionally, while driving at various speeds on the two occasions, the vehicle experienced phantom braking. The vehicle was taken to a dealer where it was diagnosed that a software update for the side air bag sensors was needed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600341July 9, 2024
ENGINE
Engine shuts off at red light as auto idle stop got activated. Then at green light when I press the accelerator my car was in”neutral”mode and it didn’t allow me to move. I had to put my car into parking then switch it off and restart it. People behind me were agitated and honking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600416July 9, 2024
STRUCTURE:BODY
White paint is peeling on roof and exposing bare metal. Risk of rust, corrosion and structural degradation. Background: Acura/Honda knows of an issue with their White Pearl paint from 2016 and has issued a TSB to address the paint on certain VIN numbers. However, many owners are finding that even though they have a 2016 White Acura MDX, the VIN is not covered by the TSB. The TSB extends the warranty to 8 years for any peeling of the white paint. Acura/Honda states that only the VINs that are in range of the TSB are affected, however many owners are experiencing the peeling/chipping of the paint even thought their VIN is not in range. A popular online forum, [XXX] has multiple discussions on VINs not in range but still experiencing the peeling/chipping issue. I have attached links to just a few of the discussions I found. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600615July 9, 2024
ENGINE
I was driving the car, when I saw a sign pop up on the dash saying " Emission Systems problem" and the car completely stopped within a 100 feet. The car passed the Emissions and Inspection the previous day and I have a registration till June 30, 2026 now. There was a clicking noise that I heard when driving during the morning. I had never heard it previously. There was an oil change sign for about 3-4 days buy there were no other warning lamps. Here is the video of the problem from the dealer - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600084July 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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