Acura MDX Complaints

319 consumer complaints on file.

#11547196September 28, 2023
SUSPENSION, STEERING, SERVICE BRAKES
I bought the car in March 2023 and took the car for maintenance of 5k at Acura dealership at north Orlando and after that the car came never the same. The car is making so much noise skewing and clicking noise every time you turn the streering wheel. The dealership said the noise is from nuts and bolt and they did change it and noise became more loud 2nd time they said it is the front break and they did change it and the noise still the same and more of clicking noise with every tire turns . I do have a video but I could not upload it. Then for 3rd time and car been sitting at dealership for a month now they said this noise is normal and happens with all Acura MDX models. The Loaner I have is an MDX that never makes any noise . The car was running perfectly fine before the maintenance. Now noise and steering wheel 🛞 very loose and does not feel the same as before and you can hear 2 different noises in car one with breaks on and one with car or park and just Turing the steering wheels. So unbelievable that the damaged my car and I barely have mileage on it and changing all of those parts and when they came to a point that they can’t solve the issue they are saying it is a normal noise. Is it in car manual ? Why you changed all those parts to start with if that car and noise were normal? Too many questions and hidden parts for the dealership and Acura manufacture they just know half of the story and only listen to dealerships. I don’t feel safe driving the car with all of those issues and having two kids with me all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544904September 16, 2023
FUEL/PROPULSION SYSTEM
This vehicle has an “integrated” gas cap where the fuel filler door acts as the gas cap. I can’t believe Honda engineering did ANY testing with this system since about 75% of the time when I fuel the vehicle, the nozzle gets stuck in the filler neck & the neck usually comes off the vehicle entirely when attempting to remove the fuel nozzle. This problem has been well documented on Honda/Acura forums for some time and I CANNOT BELIEVE Honda has not issued a recall as this represents a significant safety risk, not to mention potential emissions issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543831September 11, 2023
VISIBILITY, VEHICLE SPEED CONTROL
The contact owns a 2022 Acura MDX. The contact stated while driving approximately 40 MPH, the vehicle independently accelerated. The contact stated that the failure occurred at various speeds. The contact stated that the failure had been intermittent but had become a reoccurring failure. Additionally, the vehicle hesitated while depressing the accelerator pedal. The contact stated that no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. Additionally, the contact stated that the windshield had tiny air bubbles inside the glass. The contact stated that during nighttime driving the oncoming headlights created a glare. There was also a glare created by the sunlight, creating an obstacle while driving in the daytime. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542462September 4, 2023
ELECTRICAL SYSTEM, STEERING, WHEELS
When driving to town with family, drove over train tracks and all warning lights on dash came on and power steering was lost. I was going about 30 mpg and barely able to steer the vehicle to shoulder of road in a populated neighborhood. My wife and kids were really scared and i was glad this didn't happen in a much busier area. The warning lights were: Adaptive Cruise Control, parking brake, Lane keep assist, All Wheel Drive, electric power steering, collision mitigation, trailer stability assist, and low speed breaking. Reading multiple reports online [XXX] etc.), others have reported the same failure and issues with their 2022/2023 MDX, likely being caused by a faulty wheel speed sensor. If my wife was diving i would fear she would be unable to steer the vehicle to safety. i have not taken to the dealer yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540685August 25, 2023
UNKNOWN OR OTHER
I was maneuvering to park my car in a parking lot. Driving down the traffic lane of the parking lot, I slowed, braked and turned left 90 degrees into the parking space with my foot still on the brake. I reached the end of the parking space and prepared to shut the engine down. I remember looking at the shift console to find the park button when the car bolted forward. The car went over the concrete curb, clipping a tree and through bushes beyond the parking space. The car proceeded down the embankment of a dry retention basin, across rip rap stone of the basin then up the other bank to the next parking lot. I was pushing hard on the brake petal the entire time with no results. The car just kept moving forward. I’m now thinking “How am I going to stop this car before it enters the busy street ahead?”. Once in this second parking lot, with a bit of mental clarity, I purposely slid my foot across the brake petal a very little bit, right to left, confirming to myself that I had not been on the accelerator. I did not lift my foot off the pedal to reposition my foot. Somehow, I was able to stop the car, or the car stopped itself in this parking lot. I was lucky that nobody else was involved or injured and there was no additional property damage beyond my vehicle. At this time, I’m not sure I will be able to trust this car again. Have there been other incidences of this ‘Sudden Unintended Acceleration’ happening to other Acura owners? Can I expect this to happen again to me?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540532August 24, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
On 8/20/23 heading south on I-294 in Chicago : in center lane with cruise control on and no cars close in front of me when the car suddenly started a hard braking without warning. No orange warning to brake came on but engine warning light of left of dashboard was on. Immediately turned off cruise control. Car would not accelerate and came to a stop on the highway. Tried to start without success, then restarted and the car came on but in neutral. It had been placed in Park before shutting off. Car started and drove uneventfully back to Indianapolis. Took to Acura dealer and diagnostics were run showing that "position range" switch or sensor had been activated. Told it was safe to drive. We do not agree and are selling the car. Dealer, or service Dept was very lackadaisical about the incident. I will contact Acura corporate headquarters as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534952July 28, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On at least 5 occasions my automatic braking system has engaged when there were no obstacles in front of the vehicle. This has happened when driving at higher speeds (approx. 50 mph) on Lake Shore Drive in the city of Chicago as well at speeds below 30 mph along residential streets in my neighborhood. When I mentioned this to the dealership, I was told that perhaps there was interference from metal guardrails during the higher speed triggering of the brakes. The residential area incidents have occurred when there was no cars or pedestrians anywhere on the street. I am worried that I will be rear ended because the braking is occurring unexpectedly with clear roads ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531192July 9, 2023
STRUCTURE:BODY
The front bumper of the car is becoming unattached. There is a space underneath the headlights. The panel gap between the fender and front bumper has grown at the top, indicating the bumper is slipping from the top down. The problem appears to be getting worse. The plastic underneath the bumper is now becoming detached. I fear some of the clamps behind the bumper have failed. I also fear this may begin impacting critical systems and sensors behind the bumper. The Acura dealer denies any issue exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526647June 12, 2023
ENGINE
The contact owns a 2022 Acura MDX. The contact stated that while idling at a red light, a white-colored smoke began to emit from the front passenger tire wheel well. The contact was then alerted by a fellow motorist that the vehicle had caught fire. The contact exited the vehicle and called for assistance. The fire department arrived at the scene and extinguished the fire. A police nor a fire report was filed and no injuries were reported. The vehicle was towed from the scene to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be either repaired or destroyed. The failure mileage was 26,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526348June 10, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was approaching an intersection the car engaged the brakes without reason and I was unable to drive the car. It forced the car to stop in the middle of a busy intersection. Thankfully no one else was around or behind my car, but this could have resulted in a very bad accident resulting in my being rear ended at high speeds. The car had 4 passengers, including 2 children in car seats. I am open to the car being inspected. I plan to take it to the dealership for this reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524935June 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision mitigation braking engages independently with no objects in front of vehicle. I was going through a green light with no car in front of me. The car momentarily started to brake on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520668May 5, 2023
SERVICE BRAKES
The contact owned a 2022 Acura MDX. The contact stated that while her husband was reversing from the driveway, the transmission was being shifted from reverse (R) into Drive (D), the brake pedal was depressed; however, the vehicle failed to stop. The vehicle crashed into the neighbor's residence and landed in their yard. The contact's husband was injured and received medical attention. A police report was filed. The vehicle was towed to a tow yard and was deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was 17,956.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11513912March 27, 2023
UNKNOWN OR OTHER
2022 mdx sunroof shattered while driving however stayed in place because I got my sunroof tinted and dealership told me to go through insurance I called acura relations and they are investigating no one properly inspected or looked at it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513465March 23, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Acura MDX. The contact stated that while driving at various speeds, the brake pedal was spongy whenever depressed. The contact stated that the brake pedal would depress to the floorboard. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions. The brake reservoir and brake reservoir cap were replaced under warranty; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512737March 20, 2023
SERVICE BRAKES
I brought my car in for regular maintenance as well as sunroof not opening plus I noticed on and off when I start the car my steering wheel vibrates, only when starting the car. Following day I received a phone call that the motor needed to be changed for the sunroof and they also need to change my brakes (car has ~8K miles on it)… and not just brake pads, rotors as well. My front passenger side brakes were basically none existent, no idea for how long and I was told it’s a manufacturers defect which was covered by warranty. I have a 4 year old and currently 5 months pregnant, needless to say I feel extremely unsafe now driving my not so cheap car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511388March 12, 2023
ELECTRICAL SYSTEM
Safety systems failure . Awd lane keeping adaptive cruise automatic emergency brake tailgate can’t open . Est about 8 to 10 failure. And that is 2nd in a week . On march 4 same problem . Dealer said is a cable not plug tight . Got it back on Monday than happen again . Feel not safe when I driving it . Lucky was on local rd when happens .if high way might be a big diff .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511364March 11, 2023
FUEL/PROPULSION SYSTEM
Fuel leak from gas tank due to a retainer clip for engine supply fuel line not installed during assembly. Vehicle would not start because of this and fuel leaked excessively from the top of gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503425January 24, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
All electrical systems failed while driving around 30mph, Power steering failed, power brakes failed, lane assist failed. We were at high risk of a crash due to lack of control of the car while driving. We were lucky that it happened on a flat road and we were able to manually pull over to the side of the road. The vehicle was inspected by the manufacturer and we were told that the car did show all the steering angle sensors did malfunction and fail. They said there is no known cause. They just recalibrated and reset the sensor and said it now is ok "at this time." There is no guarantee that the problem won’t happen again and put my family’s life in danger. Prior to this incident we repeatedly got the "BRAKE SYSTEM: Brake system problem, Brake performance may be reduced, See your dealer". We took it into the deal and was told nothing is wrong with the car and this is a known issue. Dealership Service video: https://app.truvideo.com/v/CbRSGHvo?s=46jtvtJ1AFXkZdwwQ3gE7pDBzV4dlDl0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502688January 19, 2023
UNKNOWN OR OTHER
On Sunday December 11th 2022 we were coming back home from church. We were driving on I-5 highway northbound. Suddenly we heard explosion like sound and moment after we realized that our moonroof shattered. I was such a scary moment especially that we had 6 year old in the back seat. We were not hit by anything or anyone. we just heard explosion and glass shattered on our car and cars around us. We immediately pulled off from the highway (in save manner of course) and went to gas station to see what happened. It was raining that day. I called Acura immediately and they asked to come back on Monday. Acura asked us to repair it with insurance not taking any responsibility for that. It is safety issue and it may happen again. Acura is luxury car and I would expect they care about quality and way how glass is tempered. Moonroof on our Acura take more than 50% of roof space so it is very concerning safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496318December 6, 2022
VISIBILITY/WIPER
We have replaced the front windshield twice now as it is very easy to crack on small road debris. I have other cars that do not experience this and it feels like the windshield was not designed well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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