Acura MDX Complaints

319 consumer complaints on file.

#11696964November 1, 2025
SERVICE BRAKES
To: Consumer Financial Protection Bureau (CFPB) Subject: Urgent Complaint – Illegal Repossession, Lemon Law Obstruction, and Compensation Claim Against Honda Financial Services Dear Sir or Madam, I am filing a formal complaint regarding the illegal repossession of my leased 2024 Acura MDX, VIN [XXX] , account number [INSERT ACCOUNT NUMBER], by Honda Financial Services. This repossession was conducted without any prior notice, without communication of the date, time, or location, and without any legal authorization or court order. 1. No opportunity to respond or act • I was outside the country at the time of repossession and had no chance to respond or protect my rights. • The vehicle was removed one day before my arrival, despite my sister attempting to coordinate that the vehicle be held because my mother is seriously ill and could not make payments. • The vehicle had been immobilized for 4 months due to brake and acceleration defects, which were part of a manufacturer recall affecting all MDX vehicles. 2. Illegal and premeditated removal • My vehicle was removed from a private garage using a towing company, without a court order, without my consent, and without legal authorization. • Video evidence clearly shows the doors were closed; the individual opened them himself, deliberately removed the license plates, and covered his face to avoid surveillance cameras. • These actions constitute intentional concealment, unlawful seizure, and theft, not a lawful repossession. 3. Obstruction of Lemon Law claim • Honda Financial never took the vehicle for inspection or repairs, deliberately preventing evidence of factory defects that rendered the vehicle unusable for over a year. • After multiple attempts to resolve the issue, Honda Financial claimed they have no record, effectively denying rightful compensation and acting in bad faith to sabotage my Lemon Law claim. 4. Violation of federal and state laws • Uniform Commercial Code (UCC) § 9-609: Prohibits reposses INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696762October 31, 2025
UNKNOWN OR OTHER
Review mirror became detached , rendering it inoperable and a safety concern. Research shows it a known issue and design flaw for the bracket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696289October 29, 2025
ENGINE
When the automatic engine start/stop is enabled, my car will shut down. To the point where it has to be completely off, then restarted. This has happened twice, the first time was on 9/28/2025 and the second time was on 10/29/2025. We were in traffic, and the car behind me, almost ran into me, as I stalled. the lighted symbols on the dashboard were illuminated during this experience, but I am not sure which ones, as I was in a panicked state given that my child was in the car with me and this almost caused me to get hit by car behind me. I have not had this checked by the dealer yet, but I am scheduling the appointment for as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696233October 28, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have taken my vehicle to the Acura service department three times for this issue. Each time, they were unable to find a fault code or permanent fix. They have repositioned the front camera and removed an Acura sticker from the windshield, but the problem continues to occur at random. The service department said diagnostic tests show no error, yet the system still triggers false collision warnings. I’m concerned about the safety of driving a vehicle whose collision avoidance system malfunctions without warning. This issue has occurred on city streets and highways, in clear weather, at various speeds. The alerts come on suddenly with no obstruction ahead. Acura has not provided a permanent fix, and I feel unsafe driving the vehicle. I am requesting that NHTSA investigate whether this is a common defect in 2023 Acura MDX models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695801October 27, 2025
TIRES
PURCHASED A TIRED FOR GIGA TIRES HAD THE DEALERSHIP , ACURA OF COLUMBUS ATTEMPT TO MOUNT AND INSTALL THE TECHNICIAN DISCOVERS A HOLE AND A SLICE ON AND IN THE TIRE, CONTACTED GIGA TIRE FOR AN EXCHANGE THEY STATED THAT THE HOLE IN THE TIRE WAS CAUSED BY ROAD HAZARD, THE TIRE HAS NEVER BEEN DRIVEN ON, IT BRAND NEW OR CLAIMED TOO BE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694662October 21, 2025
ENGINE, UNKNOWN OR OTHER
Car engine sometimes does not restart when the auto start-stop feature is engaged. Car engine is also sluggish to restart when it does work. My local Acura dealer evaluated the car on 10/15/25, found battery was low. Battery was replaced that day, and things seemed okay for about a week. Today (10/21) when I was stopped at a traffic light, the issue returned and my car would not restart after going into auto start-stop. The car had been on for about 30 minutes. When I tried to restart the engine, it took three tries before finally turning over. Fortunately, this has only happened thus far for me at stoplights, but safety could definitely be impacted if the engine does not turn back on and the car needs to be maneuvered quickly. No warning lights or messages appeared prior to the issue. This started for me about 3 weeks ago. No accidents or known issues with the car prior to the issue. There does not seem to be a predictable pattern to the auto start-stop feature failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693558October 15, 2025
SERVICE BRAKES
The interior breaking pad on the rear passenger side wheel is wearing faster than all other break pads. According to the dealership this is due to defective hold break caliper, a condition which they failed to identify and address this multiple times until a complete rear breaks job was required. As a result perfectly fine breaks have to be replaced because of a single fast wearing break pad. I am not sure if this condition can lead to any safety risks but right now there are significant repair costs being incurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693356October 14, 2025
UNKNOWN OR OTHER
My 2025 Acura MDX randomly turns off when in Auto Stop/Start mode at stoplights and I have to restart it. After it happen twice, my husband took it to the dealer, and they could not find anything wrong with it. It happened a third time and this time the dealer kept it for a week. They found nothing so their system doesn't detect problems well. I had their loaner, a 2025 MDX A-Spec. I was driving the vehicle into a parking space at my office which faces a 4-lane highway. My foot was on the brake, and I was 2/3rds into the space. Suddenly the car lunges forward, revs up and takes off over the curb, over 3 bushes and down a sloped hill into the highway. I could not stop the vehicle! My hands were on the steering wheel and my foot on the brake as I was bracing for impact with another vehicle. Thankfully there were no cars in the lane! As I entered the right lane a car passed by me. The engine then revved down, and I was able to gain control of the car and pull into the parking lot. I have met with the managers at the dealership. They still cannot find what's wrong with my car as the computer doesn't show anything. They have run a test on the loaner car as well and said they could not find any issues with it either. They are calling in an engineer to inspect the loaner car. I or someone else could have been badly injured or killed! I feel the MDX A-Spec I was driving is a deadly vehicle, and I do not want this to happen to anyone else!! There were no warning messages or problems prior to the incidence My hope is that there would be an investigation into this vehicle and into Honda/Acura to see it there is safety issues with their vehicles. The photos are of the area the incident happened. The dealer has the vehicle. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691498October 5, 2025
UNKNOWN OR OTHER
Front sunroof panel spontaneously exploded while driving on the interstate highway. No impacts or other things touched the sunroof. Vehicles behind had to avoid large portions of the sunroof panel. Flying glass made it dangerous to quickly leave the highway. This is a 2024 mdx with less than 30,000 miles. Never been in an accident before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690511September 30, 2025
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2025 Acura MDX. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended, causing the vehicle to decelerate unintendedly. Several unknown warning lights were illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, and determined that the throttle body was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified on the failure and suggested that the vehicle be taken to the dealer for assistance. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690434September 29, 2025
UNKNOWN OR OTHER, ENGINE
During three separate incidents, my vehicle’s engine unexpectedly shut off without warning, twice in the middle of moving traffic and once while idling in a drive-thru when the engine idle stop/start feature was engaged. In each case the vehicle did not immediately restart, leaving me and my family exposed to oncoming traffic and high-speed vehicles, especially once while exiting a highway. The malfunction appears related to the engine’s idle stop/start or fuel/ignition system, but no specific component has been identified; the vehicle remains available for inspection upon request. Although I reported the incidents to the dealership, they stated they could not reproduce the problem and therefore could not repair it. . No warning lamps, error messages, or other visible symptoms appeared before or during any of the shutdowns, the engine simply stopped running, so there was no advance notice before the failures occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689725September 25, 2025
UNKNOWN OR OTHER
Heard a loud “pop” while sitting in parked car. Radio volume spiked up and the passenger side of windshield was shattered. Clear defect in installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689501September 24, 2025
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
When cruising or coming off a stop, my car is incapable of accelerating promptly if I am trying to get out of the way or even merge into oncoming traffic on a highway. There is a severe acceleration delay perhaps with the throttle body. I have seen online complaints but the dealership said there has to be an actual recall number to correct this. My car has been in several times to fix this. A computer reset did not work. My car is one year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689185September 23, 2025
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
When driving and the stopping the auto start/stop feature does not rengage and the car places itself in park and becomes disabled and difficult to restart. When driving on a major highway when I was in traffic the car shut down, put itself into park and would not restart upon removing my foot from the brake. It then gave numerous error messages and would not respond to any commands. Traffic started moving and cars were then needing to go around my disabled vehicle. It finally responded to me trying to restart it. We had the car checked the week before it happened due to it being slow to re-engage when the auto start stop would be used. The dealership reported that there was nothing wrong. Brought it back after is was disabled on the highway for 5 minutes and they are still saying there is nothing wrong if they do not see it happen themselves. It is a danger to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687084September 13, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I was driving to work yesterday morning- busiest time of day on probably the busiest road in our area. My car started freaking out randomly. It popped up numerous errors. The steering wheel locked up. The brakes weren’t working well. I had a car behind me. THANKFULLY they were paying attention because they were very close to rear ending me. But they dodged me. I finally jerked the wheel and got it pulled over to the side of the road until someone could come get me and take me to work. There could have been a different outcome. After being hit head on in February of this year, this incident was NOT good for my PTSD!!!! My anxiety has been through the roof since this incident with a car that I bought SIX MONTHS AGO! As soon as I can trade this car off and get something else, I will be. We still don’t know what it’s wrong with it. We are going to have it towed somewhere on Monday. This was a major safety risk for me AND for the others on the road!!! If my kids had been in the car, I would’ve been even more upset over the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685790September 8, 2025
SERVICE BRAKES
on [XXX], I was trying to park under the shade of a tree when the vehicle suddenly surged forward, ran through the back of a big concrete dumpster retaining wall, pushed the dumpster at least 3 to 4 feet forward. It all happened so fast, I was left puzzled about why the brake failed and caused the accident and property damage. Luckily there was no personal injury to me nor anyone else, my car video showed that I narrowly missed 2 Hispanic young men standing near the dumpster ! Since the car is still under warranty, my plan was to get the car checked out by the dealership mechanic after the body shop finished with the $18,000 repair job. Then on 7/31/2025 I received a recall notice from Honda about BRAKE PEDAL PIVOT PIN may not have been staked during production. I immediately contacted State Farm and Honda. On 8/6/2025 A Honda representative, Mr. Noah, called and advised to have the car inspected by dealer for recall issue. I did not agree to it due to what I believed to be a conflict of interest : since the dealer is part of the same network with Honda ! Noah then suggested to get State Farm to request an EDR download of specific data providing insights into what happened before , during and after a collision. or I can order one myself. In accident cases involving vehicle recall, the manufacturer is considered a key party when it comes to investigation, why we consumer need to foot the bill knowing that ordering EDR is not assigned to a single party! It has been more than 3 months now since the accident, and my car is still sitting at the auto shop waiting for an EDR its data might have already been overwritten !! I have never heard from Honda again after 8/6/2025 !! They just ignored my phone calls, emails, accident video and photos totally. There were no warning lamps, message or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11685722September 8, 2025
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
LOSS OF POWER STEERING AND BRAKING ASSIST REDUCED. My spouse was driving our 2023 MDX approximately 45mph when she ran over a recessed manhole cover which created a bump. The MDX lossed power steering and brake performance reduced. The vehicle was very difficult to turn at that point. The car began to cycle through errors that would not clear until the car's engine could be stopped and restarted: HILL START ASSIST PROBLEM, TRAILER STABILITY ASSIST PROBLEM, ADAPTIVE CRUISE CONTROL PROBLEM, LANE KEEPING ASSIST PROBLEM, COLLISION MITIGATION BRAKING SYSTEM PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM, LOW SPEED BRAKING SYSTEM PROBLEM, ELECTRICAL POWER STEERING SYSTEM PROBLEM STEERING ASSIST IS NOT AVAILABLE DO NOT DRIVE, AWD SYSTEM PROBLEM FRONT WHEELS MAY ONLY BE POWERED, BRAKE SYSTEM PROBLEM BRAKE PERFORMANCE MAY BE REDUCED. All these errors said SEE YOUR DEALER. We took the vehicle in to our local Acura dealer's service department 2 times over the course of 3 days. Both times diagnostics were ran and the car was deemed without problem. The MDX's alignment was ok as well, so the impact of the road hazard was NOT severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684462September 2, 2025
ENGINE
The engine suddenly shut off when the vehicle was waiting for traffic light and at full stop. The vehicle would not restart after multiple attempts and had to be towed to dealership. Mechanic at the dealership said the "Idle Stop" feature can drain the battery quickly and had to replace a new battery. We consider this a reportable safety hazard and a potential design defect because 1. The "Idle Stop" feature is turned on by default, though it can be manually turned off. 2. The incident occurred in a very abrupt and unpredictable fashion. The vehicle was started normally about 30-40 minutes before the incidents and has been driven normally in a typical city traffic condition till the incidents occurred. During this period, the computer system did not give off any warning related to a total battery failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684351September 1, 2025
ELECTRICAL SYSTEM, ENGINE
While driving in traffic, my vehicle suddenly shut down without warning. The engine stalled, and I lost power to steering and braking, creating a serious safety risk for myself and other drivers around me. The problem has occurred more than three time. At the time of the failure, there were no warning lamps a message display showing to continue to drive depress brake pedal and push switch there was no check engine light showing. I had to shut the whole car off open the door and re start the car. The issue has been inspected on 08-13-25 by a acura dealer / mechanic. I was told it was the battery and it was covered under warranty. They found no other issues. The car shut down on me again on 08-19-25 and on 08-30-25 with my family in the car. This unexpected shutdown placed me in danger of a potential collision, and I am concerned that this may indicate a larger defect affecting this vehicle. I can get a receipt from the acura service department if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683823August 29, 2025
UNKNOWN OR OTHER
This is a known issue with Acura that they have not addressed. The software cannot be updated due to a flaw in their design. The dealerships cannot even update the software since it is designed to only be updated via a WiFi connection, which does not work. This is critical, because the 2025 MDX is actually a major departure from prior years in how the brakes and other functions operate. When I brake, it is very rough and uneven and the engine revs and surges the vehicle forward. Only a software update could possibly fix this, but this is not possible, due to the lack of any access to the car's electronics. Quite frankly, Acura marketed this vehicle to be vastly superior to prior year models, but they cut out various features (including a hard wire connection to the electronics).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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