2021-2022 Nissan Rogue Infotainment System Reboots

Symptoms

Owners of affected vehicles may notice the infotainment system reboots (restarts) every 4 to 5 minutes. This specific condition applies only to vehicles that were, or are, part of a rental fleet.

Diagnosis / Trigger Conditions

The primary condition for this issue is the infotainment system rebooting every 4-5 minutes. Crucially, the vehicle must also have been part of a rental fleet (e.g., from companies like Enterprise or Avis) for this bulletin to apply. If your 2021-2022 Nissan Rogue infotainment system reboots and meets this criterion, it likely qualifies for the update.

Important Warnings for Owners

Nissan has provided several critical warnings regarding this update procedure:

• USB Drive Usage: "Do not use any other USB drive to perform the procedure in this bulletin." Only the special tool USB drive J-52727-1 is approved.
• USB Drive Removal: "Do not remove the USB drive during the update to the vehicle until instructed to." Premature removal can corrupt the update or damage the USB drive.
• USB Port Selection: "Do not insert the USB drive into a charging port." Only insert the USB drive into a USB media port. Using a charging port can damage the update software or the USB drive.
• Safe USB Removal: "Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software."
• Update Completion: "Steps 16-25 must be completed. If they are not completed, the update may become corrupted."
• Door Closure During Reboot: "Ensure that all doors remain closed during the 5-minute wait period. If a door is opened during the 5-minute wait period, the update may not complete and the AV control unit may become inoperable."

Required Tools or Parts

Technicians will need specific tools to perform this update:

• Special Tool USB drive J-52727-1: This specific USB drive is required for the update. It was previously shipped to dealers and should be available.
• ASIST and CONSULT PC: These are Nissan's diagnostic and service information systems, necessary to download the update software.
• Infotainment Update Software IVI4619: This is the specific software package downloaded to the USB drive to resolve the Nissan Rogue infotainment reboot issue.

Repair Procedure Summary

The repair involves updating the AV control unit's software. Here's a high-level overview of the steps a technician will follow:

1. Preparation: Ensure the ASIST system is connected to the internet and synchronized to the current date. Insert the special tool USB drive J-52727-1 into the CONSULT PC.
2. Software Download: Open ASIST, navigate to