2021-2023 Hyundai White Paint Peeling Warranty Extension

Hyundai has released Technical Service Bulletin (TSB) 25-BD-004H, addressing a concern with white paint peeling and bubbling on certain metal body panels for various models, including the 2021-2023 Hyundai Tucson and Palisade. This TSB extends the warranty coverage for this specific paint issue to 10 years from the original retail delivery date or date of first use, with unlimited mileage. This extended coverage applies to both original and subsequent owners.

Symptoms of White Paint Peeling

Owners may observe the exterior white paint on their vehicle exhibiting peeling or bubbling. This issue typically affects metal body panels such as the hood, fenders, roof, doors, quarter panels, and the tailgate or trunk. The appearance can range from small bubbles to significant areas of peeling paint, as shown in the images provided in the TSB.

Important Warnings and Exclusions

It is crucial for owners to understand the specific conditions covered by this warranty extension and what is excluded:

• Salvage or Total Loss Vehicles: The warranty extension does NOT apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any state's law.
• Plastic Body Panels: Plastic body panels, including bumpers, side moldings, and fender/quarter panel garnishes, are NOT affected by this issue and are not covered under this extension. Repainting these components is only permitted if necessary for proper color matching and blending with the repaired metal panels.
• Other Paint Damage: Paint issues that do NOT match the described peeling or bubbling on metal panels are NOT covered under this warranty extension. This includes damage such as rock chips, scratches, bird droppings, sap/wax damage, aftermarket wraps, collision damage, and any other customer-induced physical damage.

Diagnosis and Trigger Conditions

To determine if a vehicle qualifies for the extended warranty, a thorough inspection is required. Technicians will inspect the entire vehicle for evidence of white paint peeling or bubbling specifically on metal body panels. Digital documentation, including photographs of the affected areas and the entire vehicle, is a mandatory part of the diagnostic process. These photos must include the last six digits of the VIN and the repair date.

Repair Procedure Summary

If the vehicle's white paint peeling issue is confirmed to be covered, the repair process involves several steps:

1. Initial Inspection and Digital Documentation: The dealer will inspect the vehicle and take required photos of the affected paint areas, as well as overall vehicle views (hood, roof, sides, front, and rear). These images are uploaded to Hyundai's STUI system for justification.
2. Sublet to Body/Paint Shop: The vehicle will then be sent to a qualified body and paint shop for the necessary repairs. Only the affected metal body panels should be repainted. Surrounding panels should only be repainted if essential for proper color matching and blending.
3. Additional Damage Discovery: If the sublet body shop identifies additional peeling or bubbling beyond the dealer's initial assessment, they are required to take pictures of these new areas so they can be included in the claim.

For warranty claims, dealers must use the operation code SUBLTR0F for 0.3 M/H of administrative support, along with an additional $100 in sublet for coordinating paint repairs. The sublet type for the paint claim should be