2023-2025 Honda Civic/CR-V/Pilot Rearview Camera INOP

American Honda Motor Co., Inc. (AHM) has issued a PRIORITY/ACTION REQUIRED communication regarding an ongoing investigation into a rearview camera INOP (inoperative) condition affecting certain 2023-2025 Honda Civic, CR-V, and Pilot models. This investigation, identified by NHTSA ID 11011793, aims to understand the root cause of the problem before any repair attempts are made.

Honda is specifically looking for vehicles that exhibit a rearview camera INOP where the center touch-screen displays a solid black or blank screen when the transmission is shifted into reverse. This is a critical data-gathering effort to ensure a comprehensive understanding of the issue.

Symptoms

Owners of affected 2023-2025 Honda Civic, CR-V, and Pilot vehicles may experience the following symptom:

• The rearview camera is INOP (not intermittent), and the center touch-screen is solid black/blank when the vehicle is shifted into reverse.

It is important to note that Honda is not interested in vehicles where the screen is blurry, black and white, or if the issue is intermittent. The focus is strictly on a consistent, solid black screen when the rearview camera should be active.

Investigation Qualifiers

Honda is interested in inspecting vehicles that meet very specific criteria. For a vehicle to qualify for this investigation, it must satisfy all of the following conditions:

• The rearview camera must be INOP, meaning it is consistently inoperative, and the center touch-screen displays a solid black screen when the transmission is shifted to reverse. A photo of the black touch-screen is required.
• The issue must not involve a blurry or black and white center touch-screen.
• The vehicle must not have been involved in a collision.
• No repair attempts for this specific rearview camera INOP issue should have been made during the current dealership visit.

Important Warnings

Dealerships have been explicitly instructed by Honda not to attempt any repairs on vehicles that meet these qualifiers. The purpose of this communication is to facilitate data collection for Honda's engineering teams. Attempting a repair before Honda's inspection could interfere with the investigation and is not permitted under this program.

Next Steps for Owners

If your 2023-2025 Honda Civic, CR-V, or Pilot is experiencing a rearview camera INOP with a solid black screen when in reverse, and meets all the qualifiers listed above, you should contact your local Honda dealership. The dealership will need to contact Honda's Technical Information & Support (TIS) team at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting your dealership, be prepared to provide your vehicle's model year, model name, VIN, and a clear description of the rearview camera INOP issue. Dealership personnel who successfully identify and report a qualifying vehicle that is accepted for inspection may receive a VISA gift card as a gesture of appreciation from Honda.

This initiative is part of Honda's commitment to understanding and resolving vehicle issues, ensuring the safety and satisfaction of its customers.

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Source: NHTSA ID 11011793