2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has issued a "Request for Visit" communication to its dealerships regarding certain 2023-2024 Honda CR-V vehicles. The company is actively investigating customer complaints related to the vehicle's drip mold, specifically when it is "not set, detaching or loose".

AHM's primary goal is to thoroughly understand the underlying cause of this condition before any repair attempts are made. This proactive approach ensures that any future solutions are effective and address the root of the problem.

Symptoms Owners May Notice

Owners of affected 2023-2024 Honda CR-V models may observe that the drip mold on their vehicle is either not properly seated, appears to be coming loose, or has fully detached. This condition is described as the "drip mold not set, detaching or loose" in the manufacturer's communication.

How to Qualify for Inspection

AHM is interested in inspecting vehicles that meet specific criteria. If your 2023-2024 Honda CR-V is experiencing the "drip mold not set, detaching or loose" issue, it must meet the following requirements to qualify for their investigation:

• Your vehicle's VIN must begin with "7FA".
• The "drip mold not set, detaching or loose" condition must be visually confirmable. Dealerships are required to take one wide-angle and one close-up photo as evidence.
• The vehicle must not have been involved in any collision.
• No repair attempt for this specific drip mold issue should have been made previously.

What Owners Should Do

If you own a 2023-2024 Honda CR-V and believe your vehicle meets the qualifiers for the "Honda CR-V drip mold" investigation, you should contact your local Honda dealership. The dealership personnel are instructed to email Honda's Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the dealership will need to provide specific vehicle information. This includes the model year (e.g., 2023), model name (CR-V), a description of the issue (e.g., "drip mold not set, detaching or loose"), and your vehicle's VIN. Additionally, the email body should include the dealer number, your name, best phone number to be reached, current mileage, and the DPTS#.

Important Warning for Dealerships

Dealerships are explicitly instructed that AHM wishes to inspect the vehicle before any repair of any kind is attempted. This is crucial for their investigation into the "Honda CR-V drip mold" problem. Dealership personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for a Dealer Visit, Parts Collection, or Information Collection may receive a VISA gift card as a gesture of appreciation.