2023-2024 Honda CR-V Run Channel Issue Investigation

Background: Honda CR-V Run Channel Investigation

American Honda Motor Co., Inc. (AHM) is currently investigating certain 2023-2024 Honda CR-V models due to customer complaints regarding the run channel. The investigation focuses on vehicles exhibiting a visually defective run channel, experiencing unusual wind noise, or having issues with window function. The primary goal of this initiative is to gather comprehensive information about the underlying causes of these conditions.

This proactive approach by AHM aims to understand why these problems occur before dealerships proceed with any repairs. By collecting detailed data from affected vehicles, Honda seeks to identify patterns and develop effective solutions for the Honda CR-V run channel issue.

Symptoms and Qualifying Conditions

Owners of 2023-2024 Honda CR-V vehicles might notice one or more of the following symptoms related to the run channel:

• Visually defective run channel: The window run channel may appear damaged or improperly seated.
• Wind noise: Excessive wind noise emanating from the window area, potentially due to a compromised seal.
• Window function issue: Problems with the window operating smoothly, such as difficulty rolling up or down.

Honda has established specific qualifying conditions for vehicles to be included in this information-gathering effort. Your vehicle must meet all of the following requirements:

• The run channel defect, wind noise, or window function issue must be visually confirmed or traceable.
• Visual defects of the affected run channel must be captured in clear photos (1 wide-angle & 1 close-up).
• The vehicle has not been involved in a collision.
• No repair attempts should have been made for this specific issue.

Important Warning for Owners

It is crucial for owners to understand that Honda is requesting information before any repairs are attempted. If your 2023-2024 Honda CR-V exhibits a defective run channel, wind noise, or window function issue, and meets the qualifying conditions, your dealership is instructed to contact Honda's Technical Information & Support (TIS) group.

Do NOT attempt to repair the run channel issue yourself or allow a third-party repair shop to do so before consulting with a Honda dealership. Any prior repair attempts will disqualify the vehicle from this information collection program. The dealership must contact TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to receive further instructions and record vehicle information.

Dealership Action Required

For dealerships, this is a "PRIORITY/ACTION REQUIRED" communication. If a 2023-2024 Honda CR-V arrives at your service center matching the qualifying criteria, the Technical Information & Support (TIS) team must be contacted immediately. This ensures that valuable data can be collected to help Honda better understand and resolve the Honda CR-V run channel issue.

Dealerships are required to email TIS with the following information in the subject line:

• Model Year (e.g., 2023)
• Model Name (e.g., Accord - Note: For this specific issue, it would be CR-V)
• Issue (e.g., Brake Judder - Note: For this specific issue, it would be Run Channel Issue, Wind Noise, or Window Function Issue)
• VIN

The body of the email should include:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

TIS will then provide additional instructions. This process is vital for Honda to gather the necessary data to address the 2023-2024 Honda CR-V run channel issue effectively.

Technician Recognition

As a token of appreciation for their efforts, Honda will provide a Visa gift card to dealer technicians who successfully identify and report a qualifying vehicle that is accepted into the Dealer Visit/Parts Collection/Info Collection program. This incentive encourages thorough inspection and accurate reporting of the Honda CR-V run channel issue.

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Source: NHTSA ID: 10240330