2024 Audi e-tron GT MMI Tile Movement Issue TSB

Owners of 2024 Audi e-tron GT and RS e-tron GT vehicles may experience an issue where individual tiles in the MMI main menu cannot be moved. When attempting to rearrange these tiles in the MMI display area, they immediately revert to their previous position. This specific problem, known as the 2024 Audi e-tron GT MMI tile movement issue, has been acknowledged by Audi in Technical Service Bulletin (TSB) 91 24 56 2075323/1.

Symptoms

The primary symptom reported by customers is the inability to customize the layout of the MMI main menu. Specifically, when a user tries to move an individual tile within the MMI display area, the customer states, "The customer would like to move an individual tile in the MMI display area in the main menu." However, the tile does not stay in its new position. Instead, it immediately reverts to its previous location, with the specific complaint being that "The tile jumps back to the previous position immediately after it has been moved," preventing any personalization of the menu interface. This confirms the 2024 Audi e-tron GT MMI tile movement problem.

Technical Background

Audi's workshop findings confirm that the customer complaint can be consistently reproduced, indicating a verifiable software malfunction. The root cause of this issue is identified as a software problem within the vehicle's control unit one for information electronics, which is designated as -J794- and associated with address word 005F. This specific control unit is integral to the operation of the MMI system, managing the display, interaction, and configuration of menu elements, including the movable tiles.

Important Warnings for Owners

Audi's Technical Service Bulletin 91 24 56 2075323/1 includes critical information for both technicians and owners regarding this condition. It explicitly states:

• "No repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer's concern."
• "Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted."

These warnings emphasize that any attempts to fix the 2024 Audi e-tron GT MMI tile movement issue by replacing hardware components will be ineffective and will not be covered under warranty. Owners should not authorize any such repairs.

Production Solution

Audi indicates that a production solution for this MMI tile movement issue has been implemented for model year 2025 vehicles. This means that newer vehicles from the 2025 model year onwards should not exhibit this particular software glitch.

Owner Action and Next Steps

If you own a 2024 Audi e-tron GT or RS e-tron GT and are experiencing the MMI tile movement issue, Audi advises the following steps:

1. Consult your dealer: Explain to your Audi service advisor that you are experiencing the issue where "individual tiles in the MMI main menu cannot be moved" and "the tile jumps back to the previous position immediately after it has been moved."
2. Anticipate a software update: Your dealer should explain that the implementation of a solution is currently being checked, and those checks are estimated to be completed in December 2024. However, this timeline is "subject to change."
3. No immediate repairs: As stated in TSB 91 24 56 2075323/1, no repairs are necessary at this point, and replacing components will not resolve the concern.
4. PSS Record Creation: The dealer is instructed to create a PSS (Pending Service Solutions) record in the PSS application through the "Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service)." This process helps Audi track the issue and ensures that affected vehicles are noted for the eventual software update.

Warranty Information

It is important for owners to note that Technical Service Bulletin 91 24 56 2075323/1 is informational only and is not applicable to any Audi Warranty claims for this specific condition. This means that while Audi acknowledges the software issue, any attempts to perform unauthorized repairs or component replacements will not be covered under warranty, reinforcing the advice to wait for the official software solution.

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Source: NHTSA ID: 10255531