2024-2025 Audi MIB3 Main Menu Tiles Missing TSB

Audi has issued Technical Service Bulletin (TSB) 2079898/1, released on November 11, 2025, to address a software-related concern affecting the MIB3 infotainment system in various 2024-2025 Audi models. This bulletin specifically details instances where the main menu app tiles are missing from the MMI display, a condition identified as "91 MIB3: Main menu tiles are missing."

This issue impacts a wide range of vehicles for model years 2024-2025, including the Audi A4, A4 allroad, S4, A5 Sportback, S5 Sportback, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, e-tron GT, RS e-tron GT, Q5, Q5 e quattro, Q5 Sportback, SQ5, SQ5 Sportback, Q7, Q8, and RS Q8. For model year 2024, it also affects the A5 Cabriolet, S5 Cabriolet, RS 5, Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 Sportback e-tron.

Symptoms of Missing MIB3 App Tiles

Owners may observe that the MMI (Multi Media Interface) system does not display any app tiles in the main menu. Instead, the center display will only show a limited interface, comprising:

• Top bar with time and icons: This typically includes essential information like time, network status, and other system indicators.
• Left menu bar: This bar usually contains navigation icons or quick access buttons, but without the main app tiles, its functionality is severely limited.

Additionally, the page markers, often referred to as “sliders,” located at the bottom center of the display, may either be displayed or be entirely missing. If a user attempts to select icons from the left menu bar when the display is in this state, the system may respond sluggishly, indicating a performance degradation alongside the visual anomaly. This condition, where the Audi MIB3 main menu tiles missing from the display, significantly impacts the usability of the infotainment system.

Workshop Findings and Diagnosis

According to Audi's workshop findings, the customer complaint regarding the missing MMI app tiles can sometimes be reproduced during diagnostic checks. However, it's important to note that this issue occurs intermittently in the vehicle, meaning it may not always be present when the car is brought in for service. This intermittency can make initial diagnosis challenging, but the underlying cause remains a software fault.

Technical Background

Audi has determined that the root cause of the Audi MIB3 main menu tiles missing problem is a software issue within the MIB3 infotainment system. This confirms that the problem is not mechanical or hardware-related, but rather stems from the programming of the vehicle's multimedia interface. To prevent future occurrences, a production solution has been implemented, meaning that vehicles manufactured in week 25/2024 or later will no longer experience this complaint.

Important Warnings for Owners and Technicians

Audi has provided critical guidance regarding this issue to prevent unnecessary repairs and charges. The manufacturer explicitly states:

• "Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted."
• "Please do not bill repairs under this TSB. This TSB is for reference only; billing info can be found in the relevant TSB for the software update instructions."

These warnings are crucial: technicians should not replace any hardware components in an attempt to resolve the Audi MIB3 main menu tiles missing issue, as it will not be effective and will not be covered under warranty. Owners should be aware that any attempts by a service center to replace physical components for this specific problem are not aligned with Audi's recommended repair strategy and will not resolve the underlying software fault. The correct approach is a software update.

Service and Repair Strategy

Technical Service Bulletin 2079898/1 serves primarily as a reference document to identify the symptom and direct technicians to the appropriate repair procedure. This TSB, released on November 11, 2025, replaces the previously issued Pending Service Solution (PSS) TSB 2075629, which was also titled "PSS 91 MIB3: Main menu tiles are missing."

The actual repair for the missing MIB3 app tiles involves a software update to the infotainment system. For the detailed software update instructions and warranty billing information, technicians are directed to follow TSB 2079416. This related TSB provides a comprehensive overview of customer service packages for both MLB and MQB platforms, specifically concerning the MIB3, ConBox, OCU3, and AED2 gateway systems after UNECE deployment. It is within TSB 2079416 that the specific steps for updating the MIB3 software are outlined, which will resolve the main menu tile display issue and restore full functionality to the infotainment system.

Warranty Information

As noted in TSB 2079898/1, this bulletin itself is for reference only and should not be used for billing warranty claims. Warranty invoicing for the software update must be processed under the guidelines provided in the relevant TSB for the software update instructions, which is TSB 2079416. This ensures that the repair is correctly documented and covered under warranty, provided the vehicle is within its warranty period and the procedure follows the specified instructions. Owners should confirm with their dealer how the software update will be billed under warranty.

Owner Action

If you own a 2024-2025 Audi model and are experiencing the Audi MIB3 main menu tiles missing symptom, it is recommended to contact an authorized Audi dealer. Inform them about the symptoms you are observing and mention Technical Service Bulletin 2079898/1. The dealer will be able to diagnose the software issue and apply the necessary updates as outlined in the related TSB 2079416, ensuring your MIB3 system functions correctly and restores the full functionality of your infotainment display.

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NHTSA ID: 11026240