2024-2025 Audi Q8 Virtual Cockpit Image Issue TSB

Owners of certain 2024-2025 Audi Q8, SQ8, and RS Q8 models may notice an inaccurate vehicle image presented in their virtual cockpit. This issue, detailed in Technical Service Bulletin 90 24 40 2075754/1, specifically affects the visual representation of the radiator grille, which appears with straight lines instead of the expected honeycomb pattern.

This 2024 Audi Q8 manufacturer_communication indicates a known software problem that impacts the visual fidelity of the virtual cockpit display. While it's a cosmetic discrepancy, it can be a source of confusion for owners expecting an accurate depiction of their vehicle.

Symptoms

The primary symptom owners will observe is an incorrect vehicle image within the Audi virtual cockpit. This manifests as:

• The "vehicle presentation in the Audi virtual cockpit shows an incorrect image."
• The depicted "radiator grille which shows a grille with straight lines rather than a honeycomb grill."

Technical Background

According to Audi, the root cause of this display anomaly is a software issue within the Audi virtual cockpit system. This 2024 Audi Q8 manufacturer_communication clarifies that the problem is not mechanical but rather an error in the digital rendering of the vehicle.

Important Warnings

Audi has provided specific instructions regarding this condition:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "Explain to the customer that a solution is expected to be available by the end of the 1st quarter of 2025 (subject to change) and that no repairs are necessary at this point."

Repair Procedure Summary

For affected vehicles, Audi's current guidance under TSB 90 24 40 2075754/1 is primarily informational. Technicians are instructed to inform customers that a software solution is anticipated by the end of the first quarter of 2025. No physical repairs or component replacements are required or recommended at this time, as they will not resolve the issue.

Dealers are required to create a Pending Service Solutions (PSS) record in the PSS application for instances of this concern. This helps Audi track the prevalence of the 2024 Audi Q8 manufacturer_communication and ensures that affected owners are documented for future updates.

Audi has implemented optimized software in the virtual cockpit for production models starting with model year 2025. This indicates that newly manufactured 2025 vehicles should not exhibit this particular image discrepancy.

Owner Action

If you own a 2024 or early 2025 Audi Q8, SQ8, Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, SQ8 Sportback e-tron, Q7, SQ7, or RS Q8 and notice the incorrect vehicle image in your virtual cockpit, you should contact your authorized Audi dealer. While no immediate repair is available, your dealer can document the concern by creating a PSS record (2075754) and provide you with the latest information regarding the expected software update.

NHTSA ID: 11009956