2024-2025 Audi Q8 Virtual Cockpit Image Issue TSB
Audi has issued Technical Service Bulletin 90 24 40 2075754/1 for 2024-2025 Q8, SQ8, and RS Q8 models regarding an incorrect vehicle image displayed in the virtual cockpit. This issue, a software fault, shows a radiator grille with straight lines instead of the correct honeycomb design.
Also applies to
- Audi Q7
- 2025
- Audi Q8
- 2025
- Audi RS Q8
- 2025
- Audi SQ7
- 2025
- Audi SQ8
- 2024–2025
Owners of certain 2024-2025 Audi Q8, SQ8, and RS Q8 models may notice an inaccurate vehicle image presented in their virtual cockpit. This issue, detailed in Technical Service Bulletin 90 24 40 2075754/1, specifically affects the visual representation of the radiator grille, which appears with straight lines instead of the expected honeycomb pattern.
This 2024 Audi Q8 manufacturer_communication indicates a known software problem that impacts the visual fidelity of the virtual cockpit display. While it's a cosmetic discrepancy, it can be a source of confusion for owners expecting an accurate depiction of their vehicle.
Symptoms
The primary symptom owners will observe is an incorrect vehicle image within the Audi virtual cockpit. This manifests as:
- The "vehicle presentation in the Audi virtual cockpit shows an incorrect image."
- The depicted "radiator grille which shows a grille with straight lines rather than a honeycomb grill."
Technical Background
According to Audi, the root cause of this display anomaly is a software issue within the Audi virtual cockpit system. This 2024 Audi Q8 manufacturer_communication clarifies that the problem is not mechanical but rather an error in the digital rendering of the vehicle.
Important Warnings
Audi has provided specific instructions regarding this condition:
- "Do not replace any components for this condition since this will not resolve the customer's concern."
- "Explain to the customer that a solution is expected to be available by the end of the 1st quarter of 2025 (subject to change) and that no repairs are necessary at this point."
Repair Procedure Summary
For affected vehicles, Audi's current guidance under TSB 90 24 40 2075754/1 is primarily informational. Technicians are instructed to inform customers that a software solution is anticipated by the end of the first quarter of 2025. No physical repairs or component replacements are required or recommended at this time, as they will not resolve the issue.
Dealers are required to create a Pending Service Solutions (PSS) record in the PSS application for instances of this concern. This helps Audi track the prevalence of the 2024 Audi Q8 manufacturer_communication and ensures that affected owners are documented for future updates.
Audi has implemented optimized software in the virtual cockpit for production models starting with model year 2025. This indicates that newly manufactured 2025 vehicles should not exhibit this particular image discrepancy.
Owner Action
If you own a 2024 or early 2025 Audi Q8, SQ8, Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, SQ8 Sportback e-tron, Q7, SQ7, or RS Q8 and notice the incorrect vehicle image in your virtual cockpit, you should contact your authorized Audi dealer. While no immediate repair is available, your dealer can document the concern by creating a PSS record (2075754) and provide you with the latest information regarding the expected software update.
NHTSA ID: 11009956
Frequently Asked Questions
- What is TSB 90 24 40 2075754/1 about?
- TSB 90 24 40 2075754/1 addresses a software issue in the Audi virtual cockpit where the vehicle image displayed shows an incorrect radiator grille, specifically with straight lines instead of a honeycomb pattern.
- Which Audi models are affected by the incorrect virtual cockpit image?
- This issue affects 2024-2025 Audi Q8, SQ8, Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, SQ8 Sportback e-tron, Q7, SQ7, and RS Q8 vehicles equipped with the virtual cockpit.
- Can my dealer fix the incorrect virtual cockpit image now?
- Currently, no repairs are necessary, and replacing components will not resolve the issue. Audi expects a software solution to be available by the end of the first quarter of 2025. Your dealer can document your concern with a PSS record (2075754).
- Is the incorrect virtual cockpit image a safety concern?
- The TSB describes this as a software issue affecting the visual presentation of the vehicle image. It does not indicate any safety risks associated with this particular display anomaly.
What Audi Q8 owners report
Counted from the records in our database across 7 model years.
- 206
- Owner complaints
- 18
- Recalls
- 2,216
- Service bulletins
- 6
- Crashes reported
- 1
- Fires reported
- 4
- Injuries reported
The 2024 model year
25 complaints, the 4th most of 7 model years on file. Owners reported 1 crash, 1 fire and 1 injury for this year, which also has 5 recalls on file.
Electrical System, the system this article covers, accounts for 80 of 206 complaints (39%), including 13 for 2024.
Complaints by model year
| 2019 | 110 | |
|---|---|---|
| 2020 | 28 | |
| 2021 | 30 | |
| 2022 | 2 | |
| 2023 | 7 | |
| 2024 | 25 | |
| 2025 | 4 |
Most-reported systems
- Electrical System — 80
- Engine — 51
- Power Train — 50
- Steering — 17
- Forward Collision Avoidance — 16
Latest recalls for the 2024 model year
- 26V240000 — Service Brakes, Hydraulic (Apr 2026)
- 25V900000 — Back Over Prevention (Dec 2025)
- 24V428000 — Service Brakes, Air (Jun 2024)
Recent owner reports about electrical system
Electrical vehicle started displaying electrical malfunction issue since December 2025, at the time Audi San Juan said there was not fix available at the time.
Read owner complaints →While traveling on a major freeway between 65mph and 70mph, vehicle alarms started sounding and numerous alarm / warning messages appeared on the dashboard display, while at the same time, the automatic door opening mechanism (e-latch system) unlatched and…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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