2021-2022 Audi Virtual Cockpit White Sheen TSB 2065932/3

Revision History

This Technical Service Bulletin (TSB) 90 24 98 2065932/3, issued on June 3, 2024, supersedes previous TSB Group 90 number 24-77 dated February 6, 2024. The bulletin has undergone several revisions:

• Revision 3 (June 3, 2024): Updated service documentation path and revised warranty table.
• Revision 2 (February 7, 2024): Revised the service solution.
• Revision 1 (January 31, 2022): Initial publication of the bulletin.

Symptoms

Owners of affected 2021-2022 Audi models may notice that "The Audi virtual cockpit has a white sheen over either the complete screen or partial sections." This visual anomaly is illustrated in figures 1-4 of the bulletin, showing various degrees of white haze on the digital instrument cluster. Despite this cosmetic issue, the display content remains visible and functional. This condition is specifically addressed by Technical Service Bulletin 90 24 98 2065932/3, which can affect models like the 2022 Audi Q8 virtual cockpit white sheen.

Technical Background

Audi has identified that the white sheen observed on the virtual cockpit display is caused by a hardware issue within the instrument cluster. This is not a software glitch, and the underlying display functionality is not impaired, meaning all information is still presented to the driver.

Diagnosis

To properly diagnose and address the white sheen, technicians are instructed to document the production date of the instrument cluster. This process involves the following steps:

1. Access the vehicle's Self Diagnosis system.
2. Select diagnostic address 17.
3. From the control module OBD dropdown menu, choose "Identification."
4. Click "show expanded identification."
5. Expand the "Fazit identification" section and record the "Day of manufacture" for the instrument cluster.

Repair Procedure Summary

The primary solution for the virtual cockpit white sheen issue, as outlined in TSB 90 24 98 2065932/3, is the replacement of the affected instrument cluster. The component specifically referred to is the Audi Virtual Cockpit -J285-. Technicians must follow the detailed instructions provided in the ELSA repair manual for the removal and installation process of the dash panel insert and the instrument cluster.

Required Parts and Tools

For this repair, the following parts and tools are required. Technicians should always check with their Parts Department and/or ETKA for the latest information and part bulletins.

• Instrument Cluster: A new instrument cluster (Part Number: See ETKA). One unit is required.
• Fasteners: Various fasteners, bolts, nuts, and screws as needed per the repair manual (Part Number: See ETKA/ELSA).

Warranty Information

This repair is covered under warranty, with specific claim types and codes, provided the vehicle meets the eligibility criteria.

• Claim Type 110: Applicable for vehicles up to 48 months or 50,000 miles.
• Claim Type G10: For CPO (Certified Pre-Owned) Covered Vehicles, requiring owner verification.
• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert (Labor Code: 9025 XXXX).
  • Self-diagnosis (Document production date) (Labor Code: 0129 0050).
• Diagnostic Time: GFF (Labor Code: 0150 0060), with the time stated on the diagnostic protocol (Maximum 100 TU).
• Road Test: No allowance (0 TU) for road tests conducted prior to or after the service procedure.
• Claim Comment: "As per TSB 2065932/3" must be included in the warranty claim notes.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Note for Owners

If your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, the repair costs may not be covered by Audi.

Source: NHTSA ID: 11002910