2021 Audi Q5 Infotainment Online Data Settings TSB

Audi has released Technical Service Bulletin (TSB) 10185214 for certain 2021 Audi Q5 and SQ5 vehicles. This TSB addresses potential issues with the Audi Q5 infotainment online data features, specifically concerning how the system handles 'Online additional data' and 'online station tracking'. The bulletin provides guidance on checking and adjusting specific radio settings to ensure these online functions operate as intended.

This manufacturer communication, identified as TSB 10185214, is categorized under the EQUIPMENT; ELECTRICAL SYSTEM component. It aims to resolve situations where owners might experience unexpected behavior or lack of functionality related to their vehicle's online infotainment services.

Symptoms

Owners might notice that certain Audi Q5 infotainment online data functions, such as real-time traffic updates, online radio services, or other internet-dependent features, are not working correctly or are unavailable. This can manifest as a lack of dynamic information or a failure to track preferred online stations, impacting the full user experience of the infotainment system.

Diagnosis

According to TSB 10185214, the diagnostic step involves checking the radio settings within the infotainment system. Technicians or owners should verify the status of two key settings: 'Online additional data' and 'online station tracking'. Incorrect configurations of these settings are the likely cause of the observed issues.

Repair Procedure Summary

The resolution for the Audi Q5 infotainment online data issue is straightforward. The TSB instructs to ensure that the 'Online additional data' setting is toggled on. Additionally, the 'online station tracking' setting must be configured to 'Automatic'. Adjusting these settings as specified will enable the infotainment system to properly access and utilize online data and track stations.

Owner Action

If you own a 2021 Audi Q5 or SQ5 and are experiencing issues with your infotainment system's online features, you can check these settings yourself. Navigate to the radio settings within your vehicle's infotainment system and confirm that 'Online additional data' is active and 'online station tracking' is set to 'Automatic'. If you are unsure or the issue persists, it is recommended to contact your authorized Audi service center for assistance. This adjustment is typically a quick procedure.

Source: NHTSA ID: 10185214