2021 Audi Q5 Infotainment Online Data Settings TSB
Audi has released Technical Service Bulletin 10185214 for 2021 Audi Q5 and SQ5 vehicles. This TSB addresses infotainment system settings, specifically regarding 'Online additional data' and 'online station tracking' to ensure proper functionality of online features.
También aplica a
- Audi SQ5
- 2021
Audi has released Technical Service Bulletin (TSB) 10185214 for certain 2021 Audi Q5 and SQ5 vehicles. This TSB addresses potential issues with the Audi Q5 infotainment online data features, specifically concerning how the system handles 'Online additional data' and 'online station tracking'. The bulletin provides guidance on checking and adjusting specific radio settings to ensure these online functions operate as intended.
This manufacturer communication, identified as TSB 10185214, is categorized under the EQUIPMENT; ELECTRICAL SYSTEM component. It aims to resolve situations where owners might experience unexpected behavior or lack of functionality related to their vehicle's online infotainment services.
Symptoms
Owners might notice that certain Audi Q5 infotainment online data functions, such as real-time traffic updates, online radio services, or other internet-dependent features, are not working correctly or are unavailable. This can manifest as a lack of dynamic information or a failure to track preferred online stations, impacting the full user experience of the infotainment system.
Diagnosis
According to TSB 10185214, the diagnostic step involves checking the radio settings within the infotainment system. Technicians or owners should verify the status of two key settings: 'Online additional data' and 'online station tracking'. Incorrect configurations of these settings are the likely cause of the observed issues.
Repair Procedure Summary
The resolution for the Audi Q5 infotainment online data issue is straightforward. The TSB instructs to ensure that the 'Online additional data' setting is toggled on. Additionally, the 'online station tracking' setting must be configured to 'Automatic'. Adjusting these settings as specified will enable the infotainment system to properly access and utilize online data and track stations.
Owner Action
If you own a 2021 Audi Q5 or SQ5 and are experiencing issues with your infotainment system's online features, you can check these settings yourself. Navigate to the radio settings within your vehicle's infotainment system and confirm that 'Online additional data' is active and 'online station tracking' is set to 'Automatic'. If you are unsure or the issue persists, it is recommended to contact your authorized Audi service center for assistance. This adjustment is typically a quick procedure.
Source: NHTSA ID: 10185214
What Audi Q5 owners report
Counted from the records in our database across 18 model years.
- 1,386
- Owner complaints
- 35
- Recalls
- 4,663
- Service bulletins
- 68
- Crashes reported
- 13
- Fires reported
- 63
- Injuries reported
The 2021 model year
74 complaints, the 9th most of 18 model years on file. Owners reported 2 crashes, 0 fires and 2 injuries for this year, which also has 8 recalls on file.
Equipment and Electrical System, the system this article covers, accounts for 233 of 1,386 complaints (17%), including 27 for 2021.
Complaints by model year
| 2010 | 100 | |
|---|---|---|
| 2011 | 143 | |
| 2012 | 168 | |
| 2013 | 92 | |
| 2014 | 106 | |
| 2015 | 100 | |
| 2016 | 78 | |
| 2018 | 209 | |
| 2019 | 53 | |
| 2021 | 74 |
Most-reported systems
- Engine — 338
- Air Bags — 259
- Electrical System — 230
- Fuel/Propulsion System — 140
- Steering — 99
Latest recalls for the 2021 model year
- 25V080000 — Electrical System (Feb 2025)
- 23V842000 — Electrical System (Dec 2023)
- 22V753000 — Engine And Engine Cooling (Oct 2022)
Recent owner reports about equipment and electrical system
Vehicle Information: 2021 Audi Q5 Component Affected: Electrical System / Electronic Control Unit (Body Control Module / BCM2) Description of Safety Defect: The vehicle suffered a catastrophic failure of the Body Control Module (BCM / BCM2) caused by water…
Read owner complaints →On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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