2025-2026 Audi Head-Up Display Not Working TSB 2080614/1

Audi has issued Technical Service Bulletin (TSB) 2080614/1 to address an intermittent malfunction of the head-up display in certain 2025-2026 Audi A5, S5, Q5, SQ5, and A6 models. This Audi head-up display fault is linked to specific diagnostic trouble codes (DTCs) that point to a hardware incompatibility within the system.

Symptoms

Owners may notice that "The head-up display intermittently does not work." This can be a frustrating experience, as the display may function normally at times and then fail without warning. When diagnosing this Audi head-up display fault, workshop technicians have noted that the complaint can only be reproduced intermittently, making consistent troubleshooting challenging.

Fault Codes / DTCs

When the head-up display experiences this fault, technicians performing diagnostics may find specific event memory entries logged. These codes are stored in the head-up display control unit, which is typically accessed via diagnostic address 0082. The following diagnostic trouble codes (DTCs) are associated with this issue:

Code	Description
B2038F0	"Reference drive not possible limit switch error."
B200009	"Control module faulty, component malfunction."

These codes are critical indicators for diagnosing the specific hardware problem.

Technical Background

According to TSB 2080614/1, the root cause of this Audi head-up display fault is a "Hardware incompatibility." This indicates that certain components within the head-up display system are not functioning correctly together, leading to the intermittent issues. Audi has implemented a production solution by installing improved components in series production for head-up displays manufactured from September 1, 2025, onwards. This suggests a design revision was made to resolve the underlying incompatibility.

Repair Procedure Summary

To rectify the intermittent head-up display malfunction, the service procedure outlined in TSB 2080614/1 is to "Please replace the head-up display." This involves removing the existing head-up display control unit and installing a new, compatible unit. Technicians are advised to consult the Repair Manual for detailed instructions regarding fasteners, bolts, nuts, and screws that may require replacement during the repair process. Additionally, they should check with their Parts Department and/or ETKA for the latest information and parts bulletins to ensure the correct replacement part is ordered.

Warranty Information

For vehicles experiencing this Audi head-up display fault, the warranty claim details are specified in TSB 2080614/1. The designated Service Number for this repair is 9091, and the Damage Code is 0024. The primary labor operation for this repair is "Remove and install control unit, for head-up display," identified by operation code 9091 1950. An additional labor operation for "GFF / Guided Functions" (operation code 0150 0060) is also required, with the time stated on the diagnostic protocol and reference to the Service Repair Time (SRT) with associated operations. The claim comment for this procedure is "As per TSB 2080614/1."

It is important to note that "If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only." This means that while the TSB identifies the problem and solution, the cost of the repair may not be covered by Audi if the vehicle's warranty has expired. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Owner Action

If you own a 2025-2026 Audi A5, S5, Q5, SQ5, or A6 and are experiencing an intermittently non-functional head-up display, especially if you've noticed the symptoms described or had diagnostic scans showing DTCs B2038F0 or B200009, you should schedule an appointment with an authorized Audi service center. Be sure to mention the symptoms you are experiencing and reference Technical Service Bulletin 2080614/1 to ensure your technician is aware of the documented solution.

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Source: NHTSA ID: 11028462