2021-2026 Audi Cracking/Creaking Noises TSB 2062633/7

Owners of various 2021-2026 Audi models, including the A4, A4 allroad, A5, S4, S5, RS 5, Q5, Q5 e, and SQ5, may encounter Audi cracking creaking noises emanating from the vehicle's body. This issue is officially addressed by Audi Technical Service Bulletin (TSB) 2062633/7. The bulletin specifically describes a condition where vehicle occupants report "Cracking/creaking noises during load changes or severe vehicle body torsion."

This TSB, identified by Transaction No. 2062633/7, provides comprehensive guidance for technicians to diagnose and rectify these specific noises, ensuring a proper and lasting repair.

Symptoms

Drivers of affected Audi vehicles will typically notice distinct "Cracking/creaking noises during load changes or severe vehicle body torsion." These sounds are often heard from the front right and left footwell areas of the vehicle. The occurrence of these noises can be influenced by external factors, such as ambient temperature, and may only become apparent after driving for approximately 10 to 15 kilometers (about 6 to 9 miles).

Common scenarios where these Audi cracking creaking noises are reported include when pulling away from a stop, during braking, when the vehicle body experiences torsion (e.g., driving over uneven surfaces or entering/exiting driveways), or when the vehicle is operating in lower gears under load.

Technical Background

According to TSB 2062633/7, the underlying cause of these audible complaints is a quality concern with a specific bonded joint within the vehicle's body structure. This critical joint, referred to as -U-, is responsible for connecting a reinforcement component -P- on the threaded console -T- to the longitudinal member outer panel -R-. The threaded console itself is the attachment point for the subframe.

Over time, this bonded joint can become loose, compromising the structural integrity of the connection and leading to the characteristic cracking and creaking sounds reported by owners. The issue highlights a need for a robust and secure bond in this area of the vehicle's chassis.

Repair Procedure Summary

To effectively resolve the Audi cracking creaking noises, technicians are instructed to follow a detailed noise analysis and repair procedure. This procedure is outlined in an accompanying document titled "A4: Cracking_creaking noises during load changes." This attachment provides step-by-step instructions for identifying the precise source of the noise and performing the necessary corrective actions. The repair process is demonstrated using the right side of the vehicle as an example, with the understanding that the procedure for the left side is similar.

For warranty claims, it is mandatory for dealerships to submit photo, video, or sound file documentation that clearly illustrates the original complaint. This documentation must include the vehicle's VIN and the date, be in focus, adequately lit, and must not be subsequently edited. Technicians are also required to mark the exact location of the problem on the vehicle for parts analysis purposes, while ensuring that no personal data, such as faces or license plates, are visible in the submitted media. The factory production solution for this issue involves the application of an optimized adhesive to secure the affected joint.

Required Parts and Tools

The repair for the cracking and creaking noises necessitates specific materials. Technicians will need to procure the following items:

• D 329215M2: Cavity preservative (quantity 0.25)
• Item 12 (Hexagon bolt): Two units per side, as specified by the ETKA (Electronic Parts Catalog).

Important Warnings

Owners should be aware that if their vehicle falls outside of its applicable warranty period, this Technical Service Bulletin (TSB) 2062633/7 is provided for informational purposes only. In such cases, any repairs performed to address the cracking or creaking noises may not be covered by Audi's warranty. All warranty claims submitted for payment are subject to review and audit by Audi Warranty, in strict accordance with the Audi Warranty Policies and Procedures Manual.

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Source: NHTSA ID 11030994