2025 Audi Android Auto Navigation Volume Issue TSB

Owners of certain 2025 Audi models, including the A5, Q5, S5, and SQ5, may notice that their media playback volume is automatically lowered or interrupted when Android Auto navigation prompts are active. This occurs despite attempts to disable or adjust the volume reduction settings within the Audi MMI system. This behavior is detailed in Audi Technical Service Bulletin 2076587/2.

Symptoms

The primary symptom experienced by drivers is that "AndroidAuto lowers media playback volume during nav prompts" unexpectedly. This issue manifests as the audio playback volume becoming "too quiet" or being interrupted during navigation announcements. Owners may also find that the volume functionality is "not adjustable" via the MMI, or that it is "self-adjusting" in an undesirable way.

This condition specifically affects media played back through Android Auto. If media is played directly via the MMI's entertainment features, such as Bluetooth audio or USB, the volume reduction during navigation prompts functions as expected according to the MMI settings.

Diagnosis and Technical Background

Audi dealerships can reproduce this complaint by playing media through Android Auto while navigation prompts are active. The technical background provided in TSB 2076587/2 clarifies that the audio volume reduction for Android Auto is managed by the paired Android device itself or the specific media playback application being used on that device. Crucially, the audio volume reduction settings within the Audi MMI system do not influence this particular behavior.

Owner Action

If you are experiencing this issue with your 2025 Audi Android Auto volume, Audi suggests checking the settings within your navigation and/or media playback apps on your Android phone. Some applications may offer individual settings for muting or interrupting media playback during navigation prompts. If such a setting is not available within the app, you may need to contact the specific app's support team or consult the Google Play Store for assistance.

Important Warning

Audi has stated that "Billing under warranty is not permitted" for addressing this specific condition. This implies that any diagnostic or service work performed by a dealership related to this issue will not be covered under warranty, as the root cause lies with the Android device or application, not the vehicle's MMI system.

TSB Revision History

Technical Service Bulletin 2076587/2 was initially published on January 14, 2025. A revision (Revision 2) was made on April 16, 2025, to update the header and include additional affected models.

Source: NHTSA ID 11017654