Volvo XC90 Complaints

1,540 consumer complaints on file.

#10460015May 30, 2012
ENGINE
BALANCE SHAFT FAILURE REQUIRING NEW ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459637May 25, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE HAD BEEN SITTING IDLE FOR FOUR DAYS. AFTER FOUR DAYS, THE CONTACT ATTEMPTED TO START THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER THE ELECTRICAL DRAIN COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458080May 11, 2012
POWER TRAIN, SUSPENSION
I ATTEMPTED TO PASS ANOTHER CAR AND THE ENGINE REVVED VERY HIGH WHILE THE TRANSMISSION WAS SLIPPING AND COULD NOT GO INTO GEAR. THIS PUT MY CHILDREN AND I IN A VERY DANGEROUS SITUATION WITH ONCOMING TRAFFIC. ALTHOUGH I WAS ABLE TO SWERVE BACK INTO MY OWN LANE IN TIME, IT WAS A VERY SCARY 10 OR 15 SECONDS. I HAVE BEEN AFRAID TO DRIVE IT UNTIL I CAN GET IT INTO THE REPAIR SHOP, BUT HAVE DRIVEN IT ON SHORT TRIPS AROUND TOWN. THE TRANSMISSION CONTINUES TO SLIP SOME IN NORMAL DRIVING. I'M TAKING IT TO VOLVO SERVICE TOMORROW BUT SOME QUICK RESEARCH FOUND THAT THIS IS A VERY COMMON ISSUE WITH THIS SUV, AND THAT VOLVO IS COMPLETELY AWARE OF IT. IN FACT, THE CUSTOMER SERVICE PERSON I SPOKE WITH FROM VOLVO N.AM SAID "IT'S AN EPIDEMIC", AND THE SERVICE WRITER FOR NORTHPOINT VOLVO HAS SEEN IT MANY, MANY TIMES. IT LOOKS LIKE I'M IN FOR AS MUCH AS $8500 FOR A TRANSMISSION, AND EVEN MORE FOR POSSIBLE DAMAGE TO THE AXLES AS WELL AS A NEW RADIATOR, WHICH SEEMS TO BE THE CAUSE OF THE WHOLE PROBLEM DUE TO FLUID CONTAMINATION (GLYCOL INTO THE TRANSMISSION FLUID). I WASN'T AWARE OF THE PROBLEM UNTIL NOW, BUT I HAD CERTAINLY WONDERED WHY MY $48,000 VEHICLE HAD PLUMMETED IN VALUE COMPARED TO OTHER CARS! THIS IS NOT ONLY A SERIOUS SAFETY HAZARD BUT ALSO A FINANCIAL HARDSHIP ON THE MANY PEOPLE WHO PURCHASED THIS SUV BASED ON AN EXPECTATION OF QUALITY AT LEAST IN LINE WITH MINIMUM INDUSTRY STANDARDS. CLEARLY THIS COMPANY IS NOT STANDING BEHIND THEIR PRODUCT AND A RECALL IS IN ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456237April 20, 2012
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
2011 VOLVO XC90. CONSUMER WRITES IN REGARDS SEAT BELT AUDIO SYSTEM DEFECT *TGW THE CONSUMER STATED ACCORDING TO THE OWNER'S MANUAL, THE SEAT BELT REMINDER CONSISTED OF AN AUDIBLE SIGNAL, AN INDICATOR LIGHT ABOVE THE REAR VIEW MIRROR, AND A SYMBOL ON THE INSTRUMENT PANEL THAT WOULD ALERT THE DRIVER AND FRONT SEAT PASSENGER IF THEIR SEAT BELTS WERE NOT FASTENED. HOWEVER, THE AUDIBLE SIGNAL ONLY OCCURRED WHEN THE VEHICLE WAS FIRST STARTED, WHICH WAS VIRTUALLY INAUDIBLE AND DID NOT OCCUR THEREAFTER EVEN IF THE DRIVER OR PASSENGER DISCONNECTED THEIR SEAT BELTS DURING THE DRIVE. THE INDICATOR ON THE REAR VIEW MIRROR AND SYMBOL ON THE INSTRUMENT PANEL WERE ONLY MOMENTARY. THE CONSUMER STATED THE SEAT BELT WARNING WAS INADEQUATE AND ALL TOO EASILY MISSED ESPECIALLY BY SENIOR CITIZENS, WHETHER THEY ARE THE PASSENGER OR THE DRIVER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455001April 12, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WHEN I FILL MY TANK UP ALL THE WAY MY GASOLINE ONLY LASTS ABOUT 150 MILES. THE GAS HAS GOT TO BE LEAKING SOMEWHERE!!! I HAVE TO FILL MY TANK UP SEVERAL TIMES A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453807April 2, 2012
ENGINE AND ENGINE COOLING
MY VOLVO 2005 XC 90 V8 ENGINE FAILED. COULD NOT DRIVE IT SO I HAD IT TOWED TO THE VOLVO DEALERSHIP. I WAS TOLD, AFTER 2 DAYS OF DIAGNOSIS, THAT THE ENGINE HAD TO BE REPLACED. I WAS TOLD THAT VOLVO COULD NOT HELP WITH COST OF NEW ENGINE SINCE I WAS OUT OF WARRANTY, DATE -WISE BUT NOT MILEAGE- WISE. I HAVE SINCE DISCOVERED THAT A LARGE NUMBER OF LIKE ENGINES HAVE SUFFERED THE SAME CATASTROPHIC ENGINE FAILURE DUE TO A DESIGN DEFECT CONCERNING A BEARING/SHAFT. TO DATE, VOLVO HAS DONE NOTHING TO HELP ME. AT A HIGHER SPEED, THIS ENGINE FAILURE COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453296March 28, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE DRIVER SIDE LOW BEAM HEADLIGHT KEEPS MELTING THE PLASTIC CONNECTOR. I HAVE REPLACED THE CONNECTOR AND HAD ALL THE WIRING AND OTHER COMPONENTS CHECKED ON 3 DIFFERENT OCCASIONS. THE DEALER SAYS NOTHING CAN BE DONE TO FIX THIS ISSUE. IT IS RIDICULOUS THAT A LUXURY BRAND LIKE VOLVO IS VERY AWARE OF THIS ISSUE AND DOES NOTHING TO ALLEVIATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453277March 27, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
TRANSMISSION SERVICE URGENT LIGHT CAME OUT. TRANSMISSION WAS STUCK IN 3RD GEAR. HAD HARD UP SHIFTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452915March 25, 2012
STRUCTURE:BODY:DOOR
DRIVER SIDE AND REAR PASSENGER DOORS DON'T OPEN FROM INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451796March 15, 2012
POWER TRAIN
ADD TO THE VERY LONG LIST ONE MORE XC90 T6 OWNER WITH AN AUTOMATIC TRANSMISSION FAILURE. TRANSMISSION BEGAN SLIPPING WHILE DRIVING. REPAIR ESTIMATE WAS $5800. THIS IS THE GM-SOURCED TRANSMISSION ISSUE THAT VOLVO APPEARS TO BE IGNORING. REST ASSURED I WILL BE PARTICIPATING IN ANY CLASS ACTION SUITS THAT I CAN FIND UNTIL VOLVO ISSUES A RECALL OR MONETARY COMPENSATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451247March 12, 2012
ELECTRICAL SYSTEM
THIS COMPLAINT REFERS TO NHTSA ACTION NUMBER PE10025. SERVICE BULLETIN NUMBER TNN 37-35. IT IS OUTRAGEOUS AND UNACCEPTABLE FOR YOU TO NOT HAVE ISSUED A RECALL ON THIS MATTER. VOLVO SHOULD BE EXPECTED TO REPLACE MY WIRING GROMMET AND/OR PLENUM COVER AT NO CHARGE. IT IS APPLAUDING THAT VOLVO WOULD NOT TAKE THIS SERIOUS AND ISSUE A RECALL AS IT IS CLEARLY A DEFECT AND A SAFETY HAZARD. MY CHILDREN AND I WERE ON THE INTERSTATE WHEN THIS HAPPENED TO US AND IT WAS VERY DANGEROUS. IT IS CLEARLY A PROBLEM AND SAFETY ISSUE THAT VOLVO RECOGNIZES OR THEY WOULD HAVE NOT CHANGED THE DESIGN AND ISSUED A BULLETIN. I DO NOT UNDERSTAND HOW A COMPANY CAN SELL ME A PRODUCT THAT MALFUNCTIONS AND THEN EXPECT ME TO PAY THEM TO REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447496February 11, 2012
POWER TRAIN
THE TRAINS HAS GONE AND IT ONLY HAS 66,000 MILES ON IT COST TO FIX $ 5500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447420February 10, 2012
ELECTRICAL SYSTEM
WHEN RESTARTING MY CAR IN AN ELEMENTARY SCHOOL PICK-UP LINE, THE KEY WOULD NOT TURN. THE BRAKE PEDAL FELT "STUCK" AND THE STEERING WHEEL WAS LOCKED. I HAD TO HAVE IT TOWED AND BECAUSE IT COULD NOT BE PUT INTO NEUTRAL, IT HAD TO BE DRAGGED ONTO THE TOW TRUCK BED. THE LOCK CYLINDER HAS FAILED. IT IS ESTIMATED THAT WE WILL BE WITHOUT THE CAR FOR 7 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447010February 7, 2012
POWER TRAIN
WE ARE OWNERS OF A 2004 VOLVO XC90 T6 AWD AND HAVE EXPERIENCED A TRANSMISSION FAILURE THAT WILL COST $6500 TO REPLACE. UPON FURTHER INVESTIGATION, WE HAVE FOUND THAT THERE ARE LITERALLY THOUSANDS OF COMPLAINTS REGARDING THESE TRANSMISSIONS FAILING YET VOLVO HAS FAILED TO STEP UP AND ADDRESS THE PROBLEM. IN OUR CASE, MY WIFE WAS DRIVING THE CAR, IN TRAFFIC, WHEN THE CAR SLIPPED OUT OF GEAR AND STARTED SLOWING DOWN! LUCKILY SHE WAS ABLE TO GET OFF ON THE SHOULDER BEFORE TRAILING TRAFFIC CAUGHT UP TO HER, BUT IMAGINE WHAT MAY HAVE HAPPENED IF SHE WASN'T ABLE TO GET OUT OF THE WAY! VOLVO KNOWS THIS IS A PROBLEM AND SHOULD DO SOMETHING SO THAT 1) NO SERIOUS INJURIES COME FROM THIS FAILURE, AND 2) TO COMPENSATE THE VOLVO OWNERS OUT THERE THAT HAVE HAD TO SHELL OUT THOUSANDS OF DOLLARS IN REPAIR COSTS FOR THIS PROBLEM. PLEASE INVESTIGATE THIS ISSUE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446874February 6, 2012
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE DRIVING APPROXIMATELY 70 MPH THE FRONT PASSENGER'S SIDE DOOR ABNORMALLY OPENED. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD WITH CAUTION AND CLOSED THE DOOR SECURELY HOWEVER, THE FAILURE RECURRED ONCE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DOOR CABLE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. THE CONSUMER STATED THE DEALER FOUND A BROKEN CABLE. THE CABLE WAS REPLACED AT A COST OF $ 135.93. UPDATED 03/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446668February 4, 2012
ELECTRICAL SYSTEM
OUR CAR WOULDN'T START IN OUR GARAGE ONE MORNING. TURNS OUT, WE NEEDED A NEW CEM DUE TO A LEAKING PROTECTION BOX (I CAN'T REMEMBER THE NAME OF IT BUT IT STARTED WITH A P). AFTER 843 IN PARTS AND 816 IN LABOR AND ALMOST A MONTH AT THE DEALER DUE TO A BACKORDERED WIRING HARNESS THE PROBLEM WAS FIXED. AFTER DOING SOME RESEARCH WE HAVE DISCOVERED THAT THIS IS AN EPIDEMIC AMONG VOLVO OWNERS AND WE ARE ACTUALLY ONE OF THE LUCKY ONES WHOSE CAR DIED WHILE IT WAS PARKED INSTEAD OF WHILE WE WERE DRIVING! THIS IS RIDICULOUSLY DANGEROUS AND THE FACT THAT THIS LEAKING BOX IS A COMMON PROBLEM AND THAT VOLVO HAS ACTUALLY DEVELOPED A REDESIGNED MODEL TO FIX THE ISSUE WITH THEIR FIRST GEN MODEL LEADS ME TO BELIEVE THAT THEY SHOULD BE FORCED TO REPLACE THEIR FAULTY DESIGN IN ALL OF THEIR XC90S. AS SOMEONE WHO BOUGHT HER VOLVO FOR ITS REPUTATION FOR SAFETY, I AM DISGUSTED THAT THIS PROBLEM HAS BEEN ALLOWED TO GO ON FOR SO LONG. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446323February 2, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
I WAS DRIVING ON THE PARKWAY AND NOTICE A WARNING LIGHT ON THE DASH. IT STATED URGENT TRANSMISSION NEEDS SERVICE. I'VE TAKEN IT TO THE DEALER AND NEEDED TO REPLACE TRANSMISSION AND RADIATOR AMONG OTHER THINGS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445894January 30, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, AIR BAGS
WHILE DRIVING, THE ELECTRONIC PANEL ALL SHUT DOWN AND I GOT MSG REGARDING BRAKE FAILURE AND TO STOP SAFELY. I WAS ON LEFT-MOST LANE OF HIGHWAY AND MY SIGNALS AND HAZARD LIGHTS WOULD NOT TURN ON!!! EVEN MY POWER WINDOW WOULD NOT WORK SO I COULDN'T OPEN FOR ME TO MAKE HAND-SIGNALS. LUCKY MY FATHER-IN-LAW NEXT TO ME HAD WINDOW OPEN SO I TOLD HIM TO MAKE MOTIONS TO SURROUNDING CARS FOR ME TO CHANGE LANES SAFELY. WHEN I WAS ABLE TO STOP, I TURNED OFF CAR, TURNED ON AGAIN AND GOT SRS AIRBAG URGENT MSG ON PANEL. SINCE CAR STARTED OK BUT WITH MSG, I TOOK SIDE STREETS HOME BUT IT SHUT OFF AGAIN 2 TIMES. I DID SAME THING (STOP/RESTARTED) AND MADE IT HOME. I HAD MY IN-LAWS WITH ME AND MY 3 YOUNG KIDS WHEN IT FIRST HAPPENED ON 12/23/11. BECAUSE OF HOLIDAYS/VACATION AND SINCE NEAREST DEALER IS 20 MILES AWAY (AN HOUR DRIVE WITH TRAFFIC) AND SERVICE DEPARTMENT ONLY OPEN ON WEEKDAYS, WE COULDN'T TAKE TO DEALER RIGHT AWAY. SINCE IT WAS AN AIRBAG MESSAGE, MY HUSBAND NOT TOO CONCERNED - HE WASN'T WITH ME WHEN IT FIRST HAPPENED SO I DON'T THINK HE REALIZED THE GRAVITY. HE USED IT FEW TIMES AND 2 WKS LATER, IT HAPPENED TO HIM. THIS TIME WHEN RESTARTED, THERE WAS ALSO CHECK ENGINE MSG AND NOTICED DIFFICULTY STEERING. HE TOOK TO DEALER, AND BOTH TECHNICIAN AND MANAGER COULD NOT DIAGNOSE PROBLEM! THEY JUST RESET TO REMOVE THE SRS MSG AND DID A SOFTWARE UPDATE. WE THOUGHT/HOPED IT WAS FIXED BUT THEN YESTERDAY THE SAME THING HAPPENED (ALL SHUT DOWN)! LAST NIGHT WE STARTED CHECKING ON-LINE AND FOUND MANY SIMILAR COMPLAINTS! WE ARE DEVASTATED BECAUSE WE LOVE/TAKE CARE OF THIS CAR, WHICH WE USE PRIMARILY ON WEEKENDS AND TRIPS. WE THOUGHT IT'S SAFE FOR OUR FAMILY BUT NOW AREN'T COMFORTABLE THAT TAKING BACK TO DEALER WILL FIX PROBLEM. I AM VERY SURPRISED THERE HAS BEEN NO RECALL. SOMETHING NEEDS TO BE DONE BECAUSE IT'S ONLY A MATTER OF TIME BEFORE THERE ARE FATALITIES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445712January 28, 2012
ENGINE AND ENGINE COOLING
2005 VOLVO XC90 V8 ENGINE NUMBER 5569. BALANCE SHAFT FAILURE. OR COUNTER BALANCE SHAFT FAILURE. DUE TO ENGINE DEFECT. BALANCE SHAFT BEARINGS IN CLOSED, NON-LUBRICATED AREA. BEARINGS REST IN AN AREA THAT RETAINS MOISTURE AND THE BEARINGS EVENTUALLY DETERIORATE AND FAIL. WHEN THIS HAPPENS THERE IS CATASTROPHIC ENGINE FAILURE. THERE ARE APPROXIMATELY 7000 VEHICLES WITH THIS DEFECT. THE DEFECT WAS REALIZED AFTER ENGINE 6883. WE ARE VERY LUCKY THAT THE FAILURE DID NOT OCCUR THE PREVIOUS DAY ON OUR 200 MILE INTERSTATE TRIP. ENGINE DESTRUCTION AT 75 MPH COULD HAVE PROVED FATAL. LOUD POPPING AND RATTLING FROM THE ENGINE WAS THE ONLY WARNING...NO CHECK ENGINE LIGHT. VOLVO IS AWARE OF THIS DEFECT AND HAS SENT SERVICE MEMOS TO DRILL HOLES TO ALLOW WATER IN THIS AREA TO DRAIN AND PREVENT RUSTING OF BEARINGS. THERE ARE MANY DOCUMENTED CASES ON THIS SITE AND OTHER TRAFFIC SAFETY SITES. A RECALL NEEDS TO BE ISSUED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445465January 26, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED, INDICATING A FAILURE WITH ALL COMPONENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND THE DEALER STATED THAT ELECTRONIC DRIVER INFORMATION MODULE AND THE CENTRAL ELECTRONIC MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 75,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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