Volvo XC60 Complaints (2018)

36 consumer complaints on file.

#11746434June 25, 2026
VEHICLE SPEED CONTROL, AIR BAGS
The contact owns a 2018 Volvo XC60. The contact stated that after starting the vehicle, while driving at a slow speed, the brake pedal was depressed while approaching a speed pump and the vehicle unintendedly accelerated and drove at a high rate of speed before crashing into a fence. The contact stated that the vehicle had exceeded 40 MPH. During the crash, the front end of the vehicle was damaged; however, no air bags were deployed. The contact was not injured. The Police and EMS were called to the scene, and the driver and front seat passenger were examined. The driver and passenger suffered emotional stress from the crash. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 87,843.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11708031December 31, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Water leaking from the windshield seal (possibly the moonroof) gets into electronics under the dash and causes the transmission to stop working properly and also causes the engine to just stop completely. It happened 4 years ago and Volvo replaced a module but it happened again a week ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706416December 21, 2025
EXTERIOR LIGHTING
The dashboard lights go out for no reason. It is really dangerous at night when you have no speed showing and can't use the GPS system when navigating at night. This has been going on now for 2 years and still no fix. Last time in the shop for issue and Volvo service said no issues showing. Used a 2025 loaner while they worked on my car and the new car had the same issue so and ongoing issue that is not being addressed by Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635940January 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My air conditioning system failed. The entire dashboard and front seats had to be removed. This included having to replace the A/C evaporator, evacuated A/C refrigerant system, removed center console, removed dshboard and all related components, removed and replaced evaporator, adapter for evaporator, o-rings at expansion valve, reinstalled wiring harness behind dash board and all related clips, Recharged A/C refrigerant system, Additionally, I continually received a power steering disable notification, and parking assist disable notification. This is so frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618357October 6, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
When I had to slow down or suddenly stop because there were other cars in front of me, I. stepped on the break, but it did not stop; maybe it slowed down a little, but the acceleration seemed to accelerate faster. I could hear the acceleration sound. I had to push the gear to stop. The car finally stopped. But I almost hit the front car. Similar occurrences happened when I came to a stop signal, which could have involved me in a serious accident, even fatal. I still drive the car because I have only one car. Most of the time, it works normally, but the problem occurs occasionally. I am scared, thinking it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587470May 7, 2024
ENGINE
The contact owns a 2018 Volvo XC60. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569169January 31, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle completely had multiple warning lamps come on while I was driving and it was apparent the computer was failing. Car would not turn off when I moved to turn off the ignition knob. When restarted, car would not shift. Car had to be taken to dealership by tow truck. Dealership notes that water leaked through sunroof over time and accumulated under seats of car, entering into electrical systems. This is also noted by owners of other Volvo cars in public forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565416January 14, 2024
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Hello, thanks for your time. I purchased my Volvo XC60 in late 2020 from my local Volvo Manhattan dealership. The vehicle was certified pre-owned with approximately 28k miles on it, and in excellent condition. Less than three years later, I have encountered a material airbag safety issue with a prohibitively high repair cost. The passenger occupant seat sensor has failed (SRS airbag warning light is now on), which means that the passenger airbag no longer functions. This requires a full seat replacement at an exorbitant cost ($4,000+ including parts and labor). The vehicle only has 48k miles driven. I have a family and find it unacceptable that my vehicle is essentially no longer usable unless I make a very expensive repair. I feel this should be 100% covered by Volvo given the vehicle has <50k miles and it is a material safety issue. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535147July 28, 2023
VISIBILITY/WIPER
Windshield wiper blade has failed. Previously repaired as part of recall on unsufficient torque on fastening nut. Prior repair has failed and now poses safety risk given low visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527394June 16, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2018 Volvo XC60. The contact stated while driving 75 MPH, The Forward Collision Avoidance feature inadvertently activated, and the vehicle stopped abruptly without warning. The vehicle was taken to the dealer and a software update was performed; however, the failure reoccurred. The vehicle was taken back to the dealer however, the mechanic found no cause for the failure. The contact was informed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521266May 9, 2023
ELECTRICAL SYSTEM
While driving, the engine will shut off while stopped and fail to restart when the gas pedal is engaged. The car will not turn on, the steering column and brake pedal lock rendering it completely unresponsive to any attempt to restart the vehicle. It has now happened over six times and Volvo has made two attempts to fix it, but it continuously occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518428April 22, 2023
SUSPENSION
There is a know issue with suspension that Volvo is not addressing. XC 60 owners are reporting the car was shuttering and vibrating heavily under acceleration or coasting at different speed (at 30K miles). This is getting more severe with increased mileage. Volvo has redesign the CV joint, but has not advised owners. The issues: 1- The right drive axle had a play 2- Front Prob drive shaft CV Joint is defective: The dealer showed me the new redesigned version where it is marked with a green line. If you don't see the green line on your prob shaft, this means you might have the old design one and will probably be defective. Volvo has redesigned but not replacing the defective part. The vibrations becomes more severe with increased speed and adversely effects steering, maneuverability and control on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503218January 23, 2023
TIRES
Tires are Continental Cross Contact 255/45R20 105H. Miles - 39,000. Severe vibration started coming from rear of car at speeds starting at 45 mph. Alignment was done which did not resolve the issue. Tires removed from rim and two found to be failing inside. The noise reducing foam glued to the inside wall of the tire tread had become almost entirely detached and bunched up in a unsymmetrical configuration. In addition the rubber on the inside where the foam had been was ablating off the surface. This causes a 10oz imbalance in each tire. Additional photos available if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493672November 15, 2022
POWER TRAIN, SEATS
Have brought car twice for vibration and shutter when vehicle is driven on highway. The shutter is extreme and only stops when car comes to a dead stop at an intersection or toll. Increasing speed or lowering speed does not stop the extreme shutter felt in wheel and passenger compartment. Car has only 37,000 miles on odometer! This extreme vibration and shutter is intermittent and not all the time.This problem has been previously reported to NHTSA as propeller shaft front head on AWD system. Portland Volvo has done alignment on 10/10/22, but could not find reason for shutter/shimmy. Brought car back to dealer on 10/27/22 and they found nothing. Bringing car back to dealer on 11/16/22 for same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492401November 5, 2022
AIR BAGS, ELECTRICAL SYSTEM
Rainwater leaked into front of vehicle and settled in undercarriage causing a short in the passenger side airbag and error message for gear selector. The warning light for the airbag lit up. The vehicle has been inspected by a dealership and the cause of the problem was a clog in the drainage system under the windshied. The clog was redirecting water down into the vehicle and destroyed the main wiring harness. My passenger's safety was at risk because the airbag malfunctioned during driving. Other components could have also shorted out. The ability of the rainwater to drain into the vehicle's electrical components is the result of poor water drainage design and could be remedied easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488336October 7, 2022
UNKNOWN OR OTHER
Distracting Dash warnings “POWER STEERING ASSISTANCE TEMPORARILY REDUCED”, auto parking warning come on while driving and engine pause during stops working intermittently. Start/Stop doesn't work like its supposed to, only works intermittently, only works beginning of drive & then doesn't work rest of travel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468783June 11, 2022
STRUCTURE:BODY
June 4, 2022, 2018 Volvo XC60 - Right rear door lock engaged and would not release from either inside or outside door handle with all doors electronically unlocked. No other doors were affected. The door remained locked until Volvo technician removed inside door panel and made temporary repair on June 6. Replacement lock assembly was not available until Friday, June 10 when it was replaced by the dealer. Lock failure put safety of rear passengers at risk and I did not allow passengers in the back seat until lock was replaced. There was no warning lamp or message indicating lock failure. Dealer service representative said the failure mode was mechanical. Repair made under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452624February 17, 2022
LANE DEPARTURE: ASSIST
When Pilot Assist's steering assistance is unable to keep the car in the lane, it will disengage without any audible warning nor visual warning (screen flash, popup message,...). The only indication is the 3/4" steering wheel icon at the bottom left of the instrument cluster, changes color from green to grey. It has been behaving this way since the day I purchased the car in early 2018 and continues to behave this way today. The owner's manual makes no mention of any audible or visual warning. The owner's manual can be downoaded at Volvo's website https://volvo.custhelp.com/app/manuals/ownersmanualinfo/year/2018/model/XC60
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431329September 1, 2021
STEERING
Distracting Dash warnings “POWER STEERING ASSISTANCE TEMPORARILY REDUCED”, auto parking warning come on while driving and engine pause during stops working intermittently. Wife refuses to drive vehicle due to warnings that involve steering issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428582August 10, 2021
SERVICE BRAKES
Brakes continue to malfunction & I am having to replace brakes & rotors each time at approximately 25k mile intervals. Local dealership in Baton Rouge Louisiana & Lafayette Louisiana continue diminish my concerns and state this in normal wear for this vehicle. i am certain this not the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC60