Volvo XC60 Complaints

656 consumer complaints on file.

#11473276July 11, 2022
ELECTRICAL SYSTEM
4 day old car with 45 miles on it wouldn’t unlock-manually unlocked the car to find it wouldn’t start/no power. Car was towed to dealer after being jump started. Software error caused application downloads or refreshes to continually run draining the battery which needed to be replaced entirely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472450July 5, 2022
ELECTRICAL SYSTEM
Brand new vehicle that I brought home 18 days ago. Went to start car this morning and it had zero power. The FOB didn't work so I couldn't get into my car. Tow Truck Driver jump started car successfully. Fortunately, I instructed the driver to take it to the dealership anyway because there was no reason for the new vehicle to have a dead battery. I had left the car running and returned to it after chatting with driver. At some point a warning message appeared on the display reading "Stop Safely. 12V Battery Critical Charging Fault." If I had driven off after the car was jump started -- as I have always done before -- the vehicle could have gone into a serious fail mode that would have endangered me and those around me. Prior to this event, I had a few minor electrical glitches that I ignored because I thought they were either user error or my imagination. For example the sensors were reporting that I was driving too closely to another vehicle but there was no other vehicle around me -- any where. I have read Volvo forums and understand this has happened to other people and there have been even more significant electrical problems that could have ended badly. I've been trying to find information about Volvo addressing the issues. But I have not even seen that they have acknowledged the problem. This is a dangerous car. Please, investigate these issues. Look at the driver forums to help assess the issue. I am still waiting for a response from the service department and will provide more details as I get them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470184June 21, 2022
FUEL/PROPULSION SYSTEM
In approximately 2016 we noticed a strong smell of gasoline around our new car. There was a puddle of gasoline under the car in our garage. We had the car towed to the Volvo dealership and they replaced some fuel-line components under the hood. Two days ago we started to notice a strong smell of gasoline in the passenger compartment of the vehicle. I lifted the hood and and removed the engine cover. I noticed the fuel sensor on top of the engine had fuel on it. I went to the Volvo dealer and they would not sell me a new sensor, they no longer sold just the sensor. Now, you have to buy an improved sensor and fuel line combination kit. I had the car towed to a shop as it was not safe to drive with leaking fuel. It would seem to me if Volvo was having issues with the fuel sensor that required them to quit selling the original part and re-engineer the replacement part with a new hose that Volvo is aware of a problem. This is the second gasoline leak that we have had on this vehicle related to these fuel lines and sensors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469464June 15, 2022
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE, ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE
The contact owns a 2022 Volvo XC60. The contact stated while driving at various speeds or while the vehicle was idling, the Lane Departure, cross-traffic, and several other functions failed to operate as designed. The contact stated that a Cooling Environmental Failure message was displayed. The vehicle was taken to the dealer where it was awaiting diagnostic and repair. The manufacturer was made aware of the failure via email and the contact was awaiting a response. The contact stated there was an Over the Air (OTA) software update on the vehicle. The contact stated that after the OTA software update was completed the failure occurred. The contact stated that the Volvo phone App alerted that the update was completed successfully. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469239June 14, 2022
ELECTRICAL SYSTEM, ENGINE
4 months old 2022 Volvo XC60 software bug that drained all batteries on board caused the vehicle to not to start, stuck in park, it was impossible disengage parking brake or put the car in neutral. Without any warning or battery low or battery empty indicator, the vehicle failed to start. We were put at risk by a car that can fail without warning and not start at all as we were stranded at a remote location. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software bug. Dealer indicated that they were not able to start or move the car, they had to connect to it wirelessly and applied updates then reset battery and charge it for 4 hours, as the software bug caused the battery to drain without warning or indication, which provides power systems such as, starter, parking brakes and gear selections system. There were no warning indicators, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469166June 14, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Continuous problems associated with the computer of the car that are affecting its ability to drive safely. While in reverse and in motion, the car's camera will often, an unpredictably, shut off. Additionally, the car's forward collision warning system will initiate when there are no cars in front of; rather, it sometimes engages when oncoming traffic going the opposite direction. Lastly, the car lost all power while on the highway due to a "battery error". It required a redownload of software; however, these other safety problems persist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468783June 11, 2022
STRUCTURE:BODY
June 4, 2022, 2018 Volvo XC60 - Right rear door lock engaged and would not release from either inside or outside door handle with all doors electronically unlocked. No other doors were affected. The door remained locked until Volvo technician removed inside door panel and made temporary repair on June 6. Replacement lock assembly was not available until Friday, June 10 when it was replaced by the dealer. Lock failure put safety of rear passengers at risk and I did not allow passengers in the back seat until lock was replaced. There was no warning lamp or message indicating lock failure. Dealer service representative said the failure mode was mechanical. Repair made under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468005June 7, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I will followup once I have a report from a mechanic. My car stalled while driving in heavy traffic; a pedestrian ran in front of me and I braked. I didn't hit anything or anyone, not even a pothole. My car stalled and all the dashlights went off. I put the car in park and tried to restart, but it would not start. My emergency lights wouldn't work and because I was on a busy thoroughfare in DC, my daughter and I were nearly rear ended by a bus. Even after we got out of the car, we watched other cars nearly hit it because it couldn't be pulled over and the emergency flashers wouldn't turn on. The mechanic said that the battery was fine. I had a regularly serviced oil change 2k miles ago, and everything was fine. The mechanic will replace the starter since the car will no longer start, but said that a bad starter would not cause the car to just die in heavy traffic. I called Volvo to report the issue, but they said they wouldn't take safety reports unless it was towed to a Volvo dealer. Of course, my car stalled out far away from a Volvo dealer, and roadside assistance only tows to the nearest mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467173June 2, 2022
VISIBILITY:WINDSHIELD
The windshield was not sealed properly during manufacturing because of a problem with the sealant used. This has caused a leak from the windshield on both the driver and passenger side from the top of the windshield when it rains. This creates lowered visibility when driving with water on the inside of the car, and also causes driving distractions while operating the vehicle. This improperly installed windshield also has caused malfunctions in electrical components in the windshield. There are no warning lights for this issue, but the windshield must be resealed by an auto glass technician.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466531May 28, 2022
ENGINE, UNKNOWN OR OTHER
My vehicle is having an oil consumption issue. I recently purchased a vehicle and the document stated that it was a oil change completed. Called the dealership to verify that a oil change Was indeed completed. Oil light came on stating that there was no or low oil. Arrive to oil change location and there was no oil reported in vehicle. Oil change completed, and 1600 miles later I have no oil in my vehicle again. I noticed the engine running a little harder than normal, and the car is extremely difficult catching acceleration. I contacted Volvo Cars LLC, and they suggested I bring my vehicle to a dealership to have it evaluated at a cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466410May 27, 2022
TIRES
I have been driving with a bubble on the side wall of the tire. According with tire place this is been for long time. My car does not have even 9000 miles tire in under warranty but not either pirelli or volvo of america is taking responsibility for this. I drive in the highway I am a woman single mother with my son ... And driving under this circumstances in not safe. But apparently Pirelli of Volvo are just blaming each other.. I have to chance the tire cover the expenses. And waiting for an answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465174May 18, 2022
VISIBILITY/WIPER
While driving in the rain, water leaked in the through the top of the windshield, dripping on me and running down the inside of the windshield. This is a distraction for the driver to deal with the shock of getting wet while driving, as well as, and most importantly, a major visibility issue to have to deal with water on the inside of the windshield that impacts the driver's line of sight. I have read online that this model vehicle (and similar) has a known issue with the adhesive securing the windshield in place breaking down over time. If this is not corrected on my vehicle, the windshield could come loose and detach from the vehicle. It is *shocking* that there is not a recall in place for this model and similar vehicles impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463555May 5, 2022
VISIBILITY/WIPER
Manufacturers original windshield began leaking. On inspection windshield is not properly bonded or adhered to vehicle body and is able to be pushed off the body of the vehicle with little pressure from the inside of the cabin. Windshield repair company advised me to look for a recall notice they were so concerned. Didn't find one, so I wanted to report a safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461792April 22, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
The car started to move and accelerate with brake pressed. Accident prevention system did not activate itself. It did not display any warnings as it typically do during parking and being close to other cars. The car caused an accident with mild injuries to the driver of the other car, but could have hit a pedestrian or go to the intersection and involved with an accident with a car moving perpendicularly at a higher speed. I am waiting for an investigator from Volvo and Travelers Insurance. Prior to the accident the electronic display of the car started to malfunction. I have a video of the whole accident , but it is in mp4 format and thus i could not upload it. The dashboard camera's microphone picked some electromagnetic interference that increased as we got closer to the accident. Description of the accident: We pulled to a red light behind another car. After not moving for a few seconds, the car started to move on its own, accelerating and hitting the car in the front, continuing to move forward. I was able to put the shifter into the park, stopping it. The road conditions were good. Roads were dry. The sky were cloudy overhead. The vehicle is not drivable ( radiator leak ). The car behaved usually before the accident, except for some reason, for the first time, all the displays dimmed significantly ( it was hard to see anything, and I could not increase brightness ). The screens went back to normal brightness right before the accident. Also, the dashboard camera that recorded the incident, for some reason, picked up audio evidence of electromagnetic interference which was increasing as we were getting closer to the intersection.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11461521April 20, 2022
UNKNOWN OR OTHER
Volvo XC-60 computer system / software updates malfunctioned. The computer(s) remain in the vehicle (to my knowledge). Without warning, the vehicle failed to start, supposedly because of a software update that failed to work properly. The car routinely has software updates. This is the second time in the 6 months since we leased the car that it has had problems with a software update. We have a home in Ithaca NY, where it can snow for many months of the year. We are put at risk by a car that can fail without warning. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software update that failed to work properly. As far as we know the car's computer(s) was (were) not replaced - it was a pure software download problem. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There was a message that the car intended to perform a software update and could not be used for 1.5 hours until the update concluded. But there was No warning that the car would fail to work After the software finished updating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460995April 16, 2022
VISIBILITY/WIPER
Original OEM front windshield developed a leak causing water to start dripping onto my hands on the steering wheel and on my lap during a rainstorm. seems to be numerous accounts of the front windshield bonding failing, definitely can be hazardous when driving in an already higher-risk situation rain causes. Not to mention the dripping runs down the inside of the windshield they don't make windshield wipers for the inside of the car and you have to wipe it away while driving to help with the visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460509April 12, 2022
STEERING
The vehicle pulls to the right consistently. Volvo San Diego has attempted to correct this on six different occasions, including sending it to an alignment specialist, and swapping wheels and tires. After this, they tried to explain to me that this was a “safety feature” that pulls the vehicle to the right, sometimes leaving the lane, so the vehicle would not go in to oncoming traffic on a two lane road. They also explained that this is standard for all vehicles in this class. Even though it does not happen on any of the courtesy vehicles they have loaned me during the six visits. Also having issue with the main computer not connecting to the internet, or radio, and sometimes not allowing for back up sensor alarms, or blinker sounds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459539April 4, 2022
SUSPENSION, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The entire vehicle shakes and vibrates violently at 50 mph and over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459481April 4, 2022
ELECTRICAL SYSTEM
Multiple occurrences: The screen goes blank in front of the driver including the main center on the dash. The car simply stops working and slows down to a crawl showing a turtle symbol on the dash. To reset, the vehicle has to be completely shut down and restarted. The ventilation system stops working and required a reset. The Google operating system which controls everything in the vehicle is a failure. This vehicle should have never been released for sale and Volvo should have told their many customers that the 2022 XC60 had serious issues before the sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458849March 29, 2022
VISIBILITY/WIPER
Original front windshield separating from frame of car. Leaking water during rain / melting snow. In cold weather forms ICE/FROST on INTERIOR posing visibility hazard! Autobody worker showed me how the windshield MOVED when he pushed on it with nothing more than his hand - warned me this is also a structural risk in case of crash. He stated he has personally seen hundreds of these on same model car for this year and the two following. Doesn't know why the company doesn't issue a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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