Volvo S60 Complaints (2015)

60 consumer complaints on file.

#11519475April 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2015 Volvo S60. The contact stated while driving approximately 15 MPH and slowing down for a crosswalk with pedestrians in the crosswalk, the vehicle independently accelerated while depressing the brake pedal. The contact stated that she had not noticed any warning lights being illuminated. The contact stated that the failure was intermittent. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514710March 31, 2023
ENGINE
I have a 2015 Volvo S60 T5 that I purchased 08 -2021 from Volvo that is consuming oil. I have had the oil changed (out of pocket) 3 times within 10,000 miles because the low oil light was on and I had purchased a extended warranty and wanted to play it safe. Never once did any Volvo service staff mention that this model car had a issue with oil consumption. After researching this cars history I came across a bulletin on the NHTSA webpage that Volvo has known about the issue on or around 11-02-2020. Webpage ( https://static.nhtsa.gov/odi/tsbs/2020/MC-10184147-9999.pdf) I received a letter from Volvo about Excessive oil consumption dated February 3, 2023 and I contacted their customer service department. I was told that my car original delivery date was Sept 2014 and that the car is now out of warranty and I would have to pay for anything related to the oil consumption issue. I when to my extended warranty that I purchased with the car ($5000 for 4 years). Within the language of the service contract under "EXCLUSIONS" #17 reads "The correction of oil consumption" It seems to me the Volvo purposely withheld this information from Volvo owners and only sent out a letter to most owners after the factory warranty expired. In my case my car was 5 months out of warranty and they were a wear of the issue in 2020 and failed to notify millions of Volvo owners. *All service records are available but contain personal information for this complaint. Thank you for your time in this matter and this letter may be forwarded to the appropriate department for review.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512670March 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Excessive Oil Consumption resulting in piston damage/failure! This vehicle has burned oil since I bought it used at about 80,000 miles. I checked the carfax prior to purchasing it and it had been maintained routinely. I have to add a liter of oil every couple of weeks. This is with regular in town driving. I have reported the issue numerous times to the Volvo dealer when I bring it in for regular maintenance and repairs. I have been told by the Volvo service advisor to just add oil. It was a known issue. Sometimes I have warning lights telling me it has low oil. I also check the oil level to know to add oil. I always check my oil level before any trip. I always keep oil in my car because of this issue. Otherwise, I have had to stop and buy oil once on a trip. Since it told me to add oil on my way back. However, one serious safety issue was having to pull off on a desert highway to add oil. The car was giving me a red warning triangle that I had never seen before. My child had to shine a light for me to see so I could add oil. She was VERY AFRAID. Although Volvo sent a letter acknowledging this vehicle problem, I have been told that I do not qualify for any warranty. I was told by Volvo service that I have a misfire/loss in power and over $5000 in repairs in Feb 2023. I have already paid for some related repairs when my check engine light came on last year. My check engine light is currently on. In the last year alone (prior to Feb 2023), I have spent over $5000 in repairs. I would have traded it in, but I kept being told how great of a car it was by the service advisor. I am sick! I do not want to continue wasting money on a car that I no longer feel safe in. I am afraid to drive it out of town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512685March 19, 2023
SERVICE BRAKES
Brake lines blew open while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507314February 14, 2023
ENGINE
Oil consumption problem. Vehicle has gone in multiple times. No leak found. Volvo is just over consuming oil. It needs a full quart every 500-1000 miles or less. Low Oil light comes on within 500-1000 miles. Have to add an entire quart to reset the light. There is no manual dipstick. This doesn't seem safe. Volvo knows of the problem. They are not taking accountability. There is a class action suit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496160December 5, 2022
ENGINE
The engines in these car are built with improper piston rings and the looses compression in the cylinders. This happens at 40k-140k. Volvo admitted to this issue but will not do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484059September 12, 2022
UNKNOWN OR OTHER
While driving on the highway, the rear passenger door unlatched automatically and opened. The vehicle was in the shop for a recall on this part, however it appears that the labor was not done correctly or at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464567May 13, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2015 Volvo S60. The contact stated that while attempting to park in a parking garage, and applying the brake, her vehicle accelerated and crashed into a concrete wall, causing the air bag to deploy. The contact stated that she did apply the brake to avoid the crash, however, the brakes did not engage. The contact stated that no warning light had been illuminated at the time. The contact stated that she did sustain multiple injuries to her wrist, eyes. and ribs. The contact stated that medical attention was needed and a police report was made. The contact stated that the vehicle was then towed to a tow yard where it had been deemed a total loss. The contact stated that she then contacted the dealer who advised her to contact the manufacturer, who advised her to contact NHTSA. The failure mileage was 60,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11447157January 12, 2022
POWER TRAIN
The contact owns a 2015 Volvo S60. The contact stated that the gear shifter would not shift into gear as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 86,709.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435779October 6, 2021
ENGINE
The contact owns a 2015 Volvo S60. The contact stated while driving at an undisclosed speed, the contact noticed a warning light and message stating to pull over. The contact stated that the check engine warning light was illuminated. The contact pulled the vehicle over to the side of the road and called the manufacturer about the error message. The manufacturer informed the contact to add engine oil to the vehicle. The contact added engine oil to the vehicle to drive to her destination. The following day the contact took the vehicle to the local dealer for an oil change however, the failure recurred several times. The contact took the vehicle back to the local dealer who inspected the vehicle and performed an oil consumption test and diagnosed the failure as an oil filter housing leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416101May 11, 2021
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TOWED TO LAFONTAINE VOLVO CARS OF FARMINGTON HILLS (24730 HAGGERTY RD, FARMINGTON HILLS, MI 48335, (248)579-1300) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED. SEVERAL DAYS LATER AFTER THE VEHICLE WAS REPAIRED, WHILE DRIVING 80 MPH, THE VEHICLE DECELERATED TO 30 MPH WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF MISFIRES ON TWO CYLINDERS DUE TO OIL CONSUMPTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398063February 26, 2021
ENGINE
MY CAR WAS EXCESSIVELY BURNING OIL. IT REQUIRED MULTIPLE OIL CHANGES AND I WASN'T NOTIFIED OF THE LOW OIL UNTIL THE OIL WAS NEARLY EMPTY. VOLVO PERFORMED TESTS TO CONFIRM I HAD AN OIL CONSUMPTION ISSUE THAT COST OVER $500. THE INITIAL REPAIR WAS TO REPLACE THE PISTON RINGS. NOW THEY'VE TOLD ME THE PISTONS ARE SCORED FROM THE LACK OF OIL/CONSUMPTION AND I REQUIRE A NEW ENGINE. THE LACK OF NOTIFICATIONS OF LOW OIL AND THE DAMAGE TO MY ENGINE POSE A SAFETY RISK. I KNOW THIS ISSUE IS OCCURRING ACROSS A WIDE RANGE OF VOLVOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383498December 15, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2015 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT *TR*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375957November 23, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY S60 2015.5 ABRUPTLY CUT OFF WHEN AT A STANDSTILL "STATIONARY" IN TRAFFIC AND ON THE HIGHWAY TRAFFIC THE WARNING SYSTEM SOUND CAME ON, AS IF CLOSE TO AN OBJECT, THEN THE SCREEN FLASHED ON THEN OFF ONE TIME. WITHIN MINUTES OF A COMPLETE STOP, THE CAR CUTS OFF COMPLETELY. THE SCREEN DISPLAYED "TURN ON ENGINE." MY CAR HAD TO BE PLACED IN PARK BEFORE THE ENGINE WOULD START. THIS HAD OCCURRED AT LEAST THREE TIMES IN 2019. I WAS WONDERING IF ANYONE HAD THIS EXPERIENCE. THE ISSUE WAS UNABLE TO BE DUPICATED AND NO FAULT CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362969October 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
LOUD SPORADIC NOISE COMING FROM GAS HOLE.*DT CONSUMER STATED VEHICLE CANNOT ACCEPT GAS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323408May 5, 2020
ENGINE
DRIVING VEHICLE AT NORMAL SPEED (45MPH) WHEN ENGINE SHUT OFF ENTIRELY. VEHICLE FLASHED BRAKE CONTROLLER FAILURE AND WAS ABLE TO BE COASTED TO A STOP ON A SIDE STREET. POWER STEERING HAD FAILED AT THE TIME AS WELL. THE VEHICLE WAS UNABLE TO BE RESTARTED. VEHICLE HAD 46370 MILES AT THE TIME OF THE INCIDENT AND HAD ITS PREVIOUS OIL CHANGE AROUND 45000 MILES. AFTER REPLACING A BATTERY AND STARTER, IT BEGAN MAKING ROD KNOCK. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY SAID IT NEEDED A NEW ENGINE, AND WAS 2 QUARTS LOW ON OIL. HTTPS://WWW.YOUTUBE.COM/WATCH?V=HCTL6_SZ0CS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319271March 25, 2020
UNKNOWN OR OTHER
NHSTA RECALL #19V849, THE DRIVER'S DOOR OPENS WITH NO KNOWN ANTECEDENT; EXCEPT NOW THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309155February 14, 2020
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GUNTHER VOLVO CARS COCONUT CREEK LOCATED AT (4350 FL-7, COCONUT CREEK, FL 33073 954-590-3760) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308034February 9, 2020
ENGINE
STARTED EXPERIENCING HIGH OIL USAGE WITH NO VISIBLE LEAKS, ABOUT 1 QUART IN 500 MILES. IT SEEMS FROM RESEARCH AND SOME VOLVO SERVICE BULLETINS THIS IS REOCCURRING ISSUE. VOLVO WILL ONLY DOES SOME REPAIRS AS A GOOD WILL BASIS EVEN THROUGH THIS IS A SERIAL DEFECT. SERVICE THE 36K WAS BY THE DEALER AND ALL OTHER SERVICE PER MANUFACTURE RECOMMENDATIONS AND VEHICLE SCHEDULED SERVICE PROTOCOLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301338January 23, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING, COMPUTER SCREENS ALL WENT BLACK AND ENGINE SHUT DOWN. IF IT HAD HAPPENED 1 MILE PRIOR, WOULD HAVE BEEN GOING 50-55 ON A CURVY TWO LANE ROAD AND WOULD HAVE RESULTED IN SERIOUS INJURY OR DEATH. TOWED TO DEALER AWAITING RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo S60