Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11373198November 5, 2020
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
THE CAR SEEMED TO HAVE A SUSPENSION PROBLEM. ROTORS AND STRUTS WENT OUT VERY FAST ON VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372986November 4, 2020
AIR BAGS, UNKNOWN OR OTHER
MY PASSENGER AIR BAG LIGHT WENT OFF ON THE DASHBOARD AND MY HORN NO LONGER WORKS. THIS ALL HAPPENED IN THE SAME MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372895November 3, 2020
ENGINE
TWICE WHILE DRIVING THE VEHICLE WOULD NOT SHIFT THEN STALL. ONCE IT ALSO STARTED TO SHAKE, WON'T GO OVER 30 MPH. ITS EXACTLY AS WHAT IS DESCRIBED IN RECALL 19V866, HOWEVER MY VIN DOESN'T SEEM TO QUALIFY FOR THIS RECALL. QUOTE IS OVER 5K - WHEN MY VEHICLE DIAGNOSTIC RAN, THERE ARE 3 RECALLS SHOWING, HOWEVER WHEN I PUT MY VIN IN, IT SHOWS 0. THERE'S ALSO A NEW RECALL FOR THIS EXACT ISSUE - BUT HAVEN'T HEARD ANYTHING REGARDING MY SPECIFIC VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372721November 2, 2020
AIR BAGS, ENGINE, POWER TRAIN
AS I WENT TO CHANGE GEARS INTO REVERSE I HEARD A VERY HARD THUMP, THEN INTO DRIVE AND THE THUMP GOT LOUDER AND THE WHOLE ENGINE SHIFTED FORWARD. NOW IT SOUNDS AS IF EVERYTHING ( MOTOR ) IS ABOUT TO FALL OUT THE VEHICLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372564November 1, 2020
SERVICE BRAKES
I JUST REPLACE THE ABS MODULER JUST ABOUT 6 MONTH AGO AND SEVERAL THOUSANDS OF DOLLARS. I SEE THAT MY BREAK LIGHTS IS RED AND SAYING I NEED TO REDO MY BRAKES. I HAVE LOOKED AND THEY TELL ME THERE NO RECALLS. I AM WONDERING IF THE ABS MODULER HAVE SOMETHING TO DO WIRH THE BRAKES. I DID READ THERE A RECALL ON THE WIRING HARNESS AND IT AFFECT YOUR BRAKES AND ITS VERY DANGEROUS. I AM CONCERNED IF SOMEONE COULD GET BACK TO ME ON THIS. IT BE VERY APPRECIATED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372462October 30, 2020
VISIBILITY/WIPER
WHEN THE WEATHER GETS COLD AROUND 35 DEGREES AND LOWER, THE WIPERS STOP WORKING. THEY ARE NOT STUCK TO WINDSHIELD. VERY DANGEROUS AND HAPPENS RANDOMLY ON IN THE WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367031October 29, 2020
POWER TRAIN
10/21/2020 - I WAS DRIVING ON THE FREEWAY IN STOP & GO TRAFFIC WHEN I WENT TO GO AGAIN THE CAR JUST REVVED BUT DID NOT GO UNDER POWER. THE HYBRID LIGHT CAME ON & THE GEAR INDICATOR STARTED TO FLASH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY & TRIED TO PUT IT IN REVERSE & ALSO TRIED TO USE THE MANUAL SHIFTING OPTION TO SEE IF THAT WOULD WORK, AGAIN NO MOVEMENT. HAD IT TOWED TO A LOCAL SHOP THAT WORKS ON VOLKSWAGENS & AUDIS. UPON UNLOADING THE VEHICLE OFF OF THE TOW TRUCK I NOTICED FRESH FLUID ON THE BED OF THE TRUCK TOWARD THE DRIVERS SIDE FRONT. I DID NOT THINK ANYTHING OF IT BECAUSE WHEN I PULLED OFF OF THE FREEWAY I DID NOT SEE ANY FLUIDS LEAKING FROM THE VEHICLE. 10/22/2020 - THE SHOP PULLED A CODE THAT INDICATED LOW PRESSURE IN THE TRANSMISSION. HE MENTIONED A RECALL THAT CAME UP OF 34J6. I TOLD THEM THAT AFTER DROPPING THE VEHICLE THE NIGHT BEFORE THAT I LIFTED THE HOOD AND SAW WHAT LOOKED LIKE SOME SORT OF FLUID SPRAY NEAR THE DRIVERS SIDE FRONT. I CALLED VW CARE HOTLINE AND ASKED ABOUT 34J6 RECALL, MY CAR IS NOT PART OF THAT RECALL 10/26/2020 - THE SHOP CALLED TO LET ME KNOW THAT THEY DID A VISUAL INSPECTION & THEY FOUND THE COVER FOR THE MECHATRONIC UNIT LIFTED OFF AND EVEN PULLED OVER 2 BOLTS THAT HOLD IT ONTO THE TRANSMISSION. HE SAID BASED ON THAT HE MENTIONED RECALL 34J6 & THAT A VW DEALER SHOULD DO THE WORK. HAD THE CAR TOWED TO HANSEL VW IN SANTA ROSA, CA. MET THE CAR AT THE DEALERSHIP TO HAVE THEM WRITE A DIAGNOSIS WORK ORDER, ROUGHLY UP TO $400 TO DIAGNOSE WHAT HAPPENED 10/28/2020 - HANSEL'S SERVICE ADVISOR CALLED TO LET ME KNOW THAT THE COVER OF THE M.U. HAD PULLED AWAY & THAT SOMETHING INTERNAL HAPPENED. THE ADVISOR OR THE TECHNICICAN CALLED VW AMERICA TO INQUIRE ABOUT REPLACING THE M.U. ONLY TO BE TOLD IT WOULD REQUIRE A FULL TRANSMISSION REPLACEMENT. WAITING ON AN ESTIMATE FROM THEM ON A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367077October 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE A 2016 VW JETTA TSI 1.4L (EA211 ENGINE) WITH A MANUAL TRANSMISSION. AT APPROXIMATELY 98,000 MILES, FUEL STARTED LEAKING FROM THE FUEL RAIL AREA, SLOWLY AT FIRST, JUST A SCENT OF FUEL. NEXT DAY, AT THE END OF THE DAY'S DRIVING, THE VEHICLE WENT INTO LIMP MODE JUST BEFORE MY EXIT ON THE HIGHWAY WITH A STRONG SMELL OF GAS. IT LIMPED 3 MILES HOME AND DIED AS I PULLED INTO THE DRIVE. WHEN WE MANAGED TO GET IT STARTED AGAIN IT GUSHED FUEL FROM THE FUEL RAIL AREA. THERE IS A PENDING RECALL ON THIS ISSUE BUT VOLKSWAGON DECLINED TO DO ANYTHING BEYOND A NORMAL PAID-FOR REPAIR WITH POTENTIAL REIMBURSEMENT (NOT GUARANTEED) UNTIL THE RECALL ISSUES LEAVING US WITHOUT A VEHICLE. WE HAVE A VIDEO DOCUMENTING THE FUEL LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367096October 29, 2020
ELECTRICAL SYSTEM
I PURCHASED THE 2019 VOLKSWAGEN JETTA IN DECEMBER OF 2018. THE VEHICLE CURRENTLY HAS ROUGHLY 50K MILES. WHEN THE INCIDENT OCCURRED IT HAD 38K MILES WHEN I FIRST NOTICED A WEIRD SMELL COMING FROM MY AIR VENTS. I WAS CURRENTLY DRIVING ON THE HIGHWAY WHEN I NOTICED THAT SMELL, PULLED OVER AND OPENED THE HOOD TOO THE VEHICLE AND NOTICED THAT THE BATTERY HAD EXPLODED!! I RIGHT AWAY CONTACTED VOLKSWAGEN CUSTOMER CARE AND NOTIFIED THEM OF THE INCIDENT THAT HAD JUST OCCURRED TO ME. THEY MENTIONED I HAD BUMPER TOO BUMPER WARRANTY, SO I TOOK IN THE CAR TOO THE DEALERSHIP AND HAD TO PAY OUT OF POCKET BECAUSE THEY MENTIONED THAT THE BATTERY WAS NO LONGER COVERED. THE NEW BATTERY THAT WAS REPLACED ISN'T THE ORIGINAL ONE THAT CAME WITH THE CAR WHEN PURCHASED. I ALSO MENTIONED TOO THE SERVICE TECH THAT AIR BAG , ABS, BRAKE BOOSTER, CPU APPEARED ON MY SPEEDOMETER. THE DEALERSHIP HAD THE VEHICLE FOR ABOUT 2WEEKS AND ALSO NOTICED THAT THE ACID FROM THE BATTERY HAD MELTED DOWN THE WIRING HARNESS, AC LINES, AND SUSPENSION COMPONENTS. I'M CURRENTLY STILL DEALING WITH CUSTOMER CAR BECAUSE NOTHING WAS DONE FROM THEIR END, EVERYDAY THE CAR HAS A NEW ISSUE, I CALL AND ALL THEY SAY IS TOO TAKE IT BACK AND THEY'LL TAKE A LOOK AT IT. I PURCHASED THIS NEW VEHICLE SO I WOULDN'T BE DEALING WITH ANY OF THESE PROBLEMS BUT IT TURNED OUT TO BE WORST!! I NO LONGER WANT TOO DEAL WITH THE DEALERSHIP BECAUSE I GET NOTHING OUT OF IT, I WOULD APPRECIATE IT IF ANYTHING OF THIS COULD HELP ME OUT IN ANY WAY POSSIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372288October 29, 2020
POWER TRAIN
GRINDING / SCRAPING NOISE SHIFTING FROM AROUND 3RD TO 4TH GEAR WHEN TRAVELING AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366880October 28, 2020
POWER TRAIN
THE CAR IS 88K MILES AND ONE DAY I GET AN ENGINE LIGHT AND I TAKE IT TO THE DEALERSHIP TO GET DIAGNOSED THEY TOLD ME THE TRANSMISSION IS FAILING AND NEED TO BE REPLACED AND IT'S 8 THOUSAND DOLLARS TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366583October 27, 2020
POWER TRAIN
I STARTED MY CAR WITH NO ISSUE BUT WHEN IT WAS PUT INTO REVERSE IT BEGAN MAKING A HORRIBLE CLUNKING/GRINDING NOISE THEN SHUT OFF AND COULD NOT START AFTER. TO BE CLEAR: THE CAR WAS IN MOTION BEFORE MAKING THE NOISE AND SHUTTING DOWN, BUT HAD NOT GONE FAR BEFORE DYING. I DID NOT MAKE IT OUT OF THE PARKING LOT. IT HADN'T HAD ANY ISSUES AT ALL BEFORE THIS AND HAS ALWAYS HAD IT'S MAINTENANCE TAKEN CARE OF ON TIME. WE TOOK IT TO A VW DEALERSHIP TO HAVE IT CHECKED AND IT TURNED OUT THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. WE HAD IT REPLACED AND IT SEEMED TO BE RUNNING OKAY, BUT AS SOON AS WE TOOK IT HOME IT WOULDN'T START UP AGAIN. WE ONCE AGAIN TOOK IT TO A DEALERSHIP AND FOUND THAT THE MECHATRONIC UNIT WAS ALSO BAD. WE HAD TAKEN IT IN TO HAVE IT CHECKED SINCE WE HEARD THERE WAS A RECALL ON THE MECHATRONIC UNITS IN SOME VW VEHICLES BUT WE'RE TOLD THAT IT DIDN'T APPLY TO OUR VIN NUMBER. I BELIEVE THAT THEY DID NOT INCLUDE A NUMBER OF DIFFERENT CARS IN THE RECALL THAT SHOULD HAVE BEEN INCLUDED. I AM DEFINITELY NOT THE FIRST PERSON TO HAVE THIS HAPPEN AFTER BEING TOLD THAT THE RECALL DIDN'T APPLY TO THEIR CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366592October 27, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
KEY WAS STUCK IN N THE IGNITION IN THE ON POSITION. COULD NOT TURN THE KEY EITHER WAY. AFTER SEVERAL HOURS OF THE CAR RUNNING I WAS FORCED TO HEAD TO MY LOCAL VW DEALERSHIP FOR REPAIR. THE COST TO REPLACE THE INSIDE OF THE IGNITION PLUS LABOR WAS $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366746October 27, 2020
UNKNOWN OR OTHER
PROBLEMS WITH FRONT ASSIST. I WAS TOLD THIS FEATURE WAS ON MY VEHICLE AND VERIFIED THAT IT WAS AT THE TIME OF SALE. UNFORTUNATELY IT DOES NOT EVER DETECT A VEHICLE IN FRONT OF ME. I COULD BE IDLING AND HIT A BRICK WALL OR GOING 65MPH DOWN I95 AND A VEHICLE SUDDENLY STOPS IN FRONT OF ME EITHER EVENT NOTHING HAPPENS. THIS SYSTEM DOES NOT WORK AS DESCRIBED AND THERE ARE NO WARNING LIGHTS ON MY DASHBOARD AND THE FRONT ASSIST SYSTEM IS ENABLED EVERY TIME I START THE VEHICLE. THE FACT THAT THIS SYSTEM DOESN'T WORK AT ALL IS VERY DISAPPOINTING AS IT WAS A MAJOR SELLING POINT OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366411October 26, 2020
ENGINE, SEAT BELTS, UNKNOWN OR OTHER
AFTER GOING TO THE MECHANICS AFTER THE CHECK ENGINE LIGHT CAME ON, I WAS EXPECTING ALL THE PROBLEMS TO BE GONE BUT TO MY SURPRISE THE JOLTING WHEN I ACCELERATE IS STILL THERE. ITS A VERY HARSH JOLT FORWARD ROUGHLY WHEN ITS GOING TO SECOND GEAR, THE RPMS GO TO 4K THEN JUMP DOWN TO 2K AND IT DOES THAT FOR A WHILE. FOR EXAMPLE I'LL BE DRIVING AND THEN ALL OF A SUDDEN IT'LL DO A HARSH JOLT FORWARD AND WILL CONTINUE TO DO THAT WHEN ACCELERATING OR WHEN ATTEMPTING TO GO AT A STEADY SPEED. ANOTHER PROBLEM IS THE SEATBELTS ARE NOT RETRACTABLE ANYMORE AND I HAVE NO IDEA WHY. WHEN I WOULD TURN OFF THE CAR THE GAS WOULD BE REGURGITATED BACK AS IF THE CAR WAS ON AS IT'S COMPLETELY OFF. I DON'T KNOW WHERE IT COMES FROM BUT WATER GETS IN THE CAR WHEN IT RAINS AND THE CARPETS WILL BE COMPLETELY SOAKED AND IT'LL SMELL LIKE MOLD, WE HAVE TRIED TO FIX IT AND MECHANICS HAVE LOOKED AT IT AND THEY ARE CLUELESS TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366528October 26, 2020
ELECTRICAL SYSTEM
THERE WAS A RECALL ISSUES IN DEC 2019 FOR REPLACEMENT OF A HOSE AND/OR MECHATRONIC UNIT. THERE IS NO REMEDY. MY CAR'S ELECTRIC MOTOR STOPPED WORKING. WHEN CLEARING THE ERROR CODES, MY CAR DOES NOT WORK AT ALL. WHEN CALLING VW, ADVISED THAT I CAN PUT IN A NEW TRANSMISSION AND IT WILL WORK. WHEN I ASKED WHY THAT ISN'T THE FIX TO THEIR RECALL, THEY SAID THEY DON'T KNOW YET. THEY ADVISED THAT IF I PUT IN MY OWN TRANSMISSION AND THEY DETERMINE A DIFFERENT PART IS NEEDED ANYWHERE IN THE PROCESS, THEY WILL NOT BE ABLE TO COMPENSATE ME FOR THE RECALL. THE CAR HAS BEEN SITTING AT DIFFERENT SHOPS TRYING TO FIGURE OUT A FIX SINCE JULY AND HAS BEEN UNDRIVEABLE SINCE AUG 17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366544October 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY VEHICLE HAS BEEN SHUTTING OFF BY ITSELF. IT FIRST STARTED WHILE STOPPED AT TRAFFIC LIGHTS, NOW IT SHUTS OFF WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366237October 24, 2020
ELECTRICAL SYSTEM
MISCOMMUNICATION FROM COMPUTER TO ABS SYSTEM CAUSING THE ABS TO ENGAGE WHEN BRAKING NORMALLY DRIVING UP TO AN INTERSECTION CAUSING VEHICLE TO NOT STOP WHILE PRESSING THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365866October 23, 2020
ELECTRICAL SYSTEM
VEHICLE IS BRAND NEW AND HAS BEEN IN MY POSSESSION FOR 7 DAYS. CAR-NET MODULE AND BLUETOOTH AUDIO MODULES HAVE BOTH FAILED. CAR-NET FAILED ON DAY 5, BLUETOOTH ON DAY 6. PRESCRIBED RESOLUTION INVOLVES PULLING THE APPROPRIATE FUSE TO RESET THE SYSTEM. AFTER THIS PROCEDURE, SYSTEM FAILED TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365846October 22, 2020
AIR BAGS, SEATS
AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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