Volkswagen Jetta Complaints (1998)

192 consumer complaints on file.

#8012116June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR HAS BEEN REPLACED SIX TIMES, BUT THE REMEDY IS NOT WORKING. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762667June 5, 2002
ENGINE AND ENGINE COOLING:ENGINE
IN OCTOBER OF 2001 OUR ENGINE LIGHT CAME ON IN OUR 1998 JETTA VOLKSWAGEN DIESEL. WE IMMEDIATELY TOOK IT INTO SRP AUTOMOTIVE IN BATAVIA, WI, A CERTIFIED VOLKSWAGEN MECHANIC. OVER $2,000 AND 4 MONTHS LATER THE ENGINE LIGHT STILL CAME ON AND NOW THE CAR HAD NO PICKUP. IT WOULD TAKE ABOUT 7 MILES TO REACH 60 MPH. I PICKED IT UP AND TOOK IT TO MOTORVILLE IN SHEBOYGAN, WI, AROUND THE BEGINNING OF MARCH. THEY ARE A VOLKSWAGEN DEALER, SERVICE AND REPAIR BUSINESS. I EXPLAINED TO THE MECHANIC WHERE WE HAD IT AND GAVE HIM HIS NAME AND NUMBER IF HE HAD ANY QUESTIONS ON WHAT HE HAD ALREADY TRIED. HE SPOKE TO STEVE AT SRP AND OBTAINED ALL PERTINENT INFORMATION. WITHIN A FEW WEEKS THEY HAD IDENTIFIED THE PROBLEM THAT IT WAS CARBON BUILDUP UNDER THE HEADS, A $696.31 FIX. WARREN THE MECHANIC AT MOTORVILLE ALSO STATED TO MY HUSBAND THAT HE THOUGHT, VALVE SEALS DIDN'T QUITE FIT RIGHT BUT THAT WAS WHAT VOLKSWAGENS PART NUMBER GAVE THEM AND THEY SHOULD BE FINE, BRING IT BACK IN IF YOU HAVE ANY PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762268May 25, 2002
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, PARKING BRAKE:CONVENTIONAL
VOLKSWAGENH OF AMERICA HAS NOT BEEN SUPPORTIVE OR HELPFUL IN RESOLVING THESE COMPLAINTS NOR HAVE THE VOLKSWAGEN TECHNICIANS BEEN ABLE TO DIAGNOSIS THE TRUE PROBLEM; THEY JUST FIX THE PROBLEM "SYMPTOMS". NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565802May 17, 2002
TIRES
WHILE DRIVING IN DRY CONDITIONS, THE RIGHT FRONT TIRE BLEW OUT DAMAGING THE RIGHT FENDER (NO TIRE INFORMATION MENTIONED), OHIO TRAFFIC CRASH REPORT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006890April 3, 2002
POWER TRAIN
WHILE DRIVING, SPEEDOMETER DOES NOT WORK PROPERLY. DEALER NOTIFIED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006716April 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE BACKING UP THERE WAS A CLUNKING SOUND AND TRANSMISSION POPPED OUT OF REVERSE. DEALER REPLACED TRANSMISSION LINKAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759887March 27, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLUME UNCONTROLLABLE; VOLUME BLASTS OR REDUCES AT WILL; SEVERE AUDIBLE SHOCK. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004044February 14, 2002
STRUCTURE:BODY:DOOR
THREE OUTSIDE DOOR HANDLES WERE REPLACED BETWEEN 40,000 - 70,000 MILES. AT 80,000 MILES, THE OUTSIDE DOOR HANDLE HAD TO BE REPLACED ON THE PASSENGER'S SIDE. DEALER NOT NOTIFIED AT THIS TIME. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003831February 11, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
A FIRE STARTED IN ENGINE COMPARTMENT WHILE DRIVING 45 MPH. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#758101February 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM:IGNITION
MY LIGHTS, WIPERS AND HEAT WOULDN'T WORK, DISCOVERED IT WAS THE IGNITION SWITCH. CONTACTED VW, AND DEALER, THEY WANT TO CHARGE ME TOO MUCH TO FIX IT. I KNOW 3 OTHER PEOPLE WITH JETTAS THAT HAD THE SAME PROBLEM. OBVIOUSLY VW IS INSTALLING DEFECTIVE IGNITIONS. MY EMERGENCY BRAKE WASN'T RELEASING, TOOK IT TO DEALER AND THEY INFORMED ME THAT I HAD A TORN BRAKE CABLE BOOT THAT WAS ALLOWING MOISTURE TO GET IN AND FREEZE MY CABLE. THE 2 YR/24,000 MILE WARRANTY WAS EXPIRED. MY CHECK ENGINE LIGHT STARTED GOING ON AND OFF, WHEN I TOOK IT TO THE DEALER, IT TOOK THEM 3 TIMES TO FIGURE OUT IT'S THE REAR OXYGEN SENSOR. THIS IS THE FIRST BRAND NEW CAR I HAVE EVER PURCHASED AND I HAVE HAD MORE THINGS WRONG WITH IT THAN I EVER HAD WITH PREVIOUSLY OWNED VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898672November 2, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING 60 TO 65 MPH HOOD FLEW UP AND BROKE WINDSHIELD. IT BROKE ONE SIDE OF HOOD CONNECTION WHERE HOOD IS ATTACHED. CONTACTED DEALER, AND DEALER WILL LOOK AT VEHICLE AND GET BACK WITH CONSUMER. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752963October 5, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VOLKSWAGEN NEEDS TO RECALL WINDOW PARTS ON ALL 1998 JETTAS - EVEN SERVICE TECH AGREES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752792October 1, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS FAIL TO OPERATE. FRONT DRIVER WINDOW IS MAKING NOISES LEADING ME TO BELIEVE IT TOO WILL FAIL SOON. FIRST WINDOW WAS REPAIRED BY DEALER UNDER EXTENDED WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752793October 1, 2001
STRUCTURE:BODY
BODY TRIM HAS FALLEN OFF OF LEFT SIDE DOORS. I THINK THE PROBLEM MAY BE HEAT RELATED, AND EXASERBATED BY THE CAR BEING BLACK. HOWEVER , I KEEP THE CAR IN MY GARAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895404August 29, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE WAS PARKED FOR OVER FOUR HOURS WHEN IT SUDDENLY CAUGHT ON FIRE. FIRE DEPARTMENT WAS CALLED, WHICH DETERMINED THAT BRAKE LIGHTS HOUSED WITHIN TAIL LIGHT ASSEMBLY SHORTED OUT, MELTING WIRE AND CAUGHT ON FIRE. CONSUMER HAS CONTACTED MANUFACTURER, WHICH SENT OUT A FACTORY REPRESENTATIVE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#750942August 22, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE BRAKE LIGHTS SPONTANEOUSLY IGNITED WHILE THE CAR WAS PARKED IN AN APARTMENT PARKING LOT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#750492August 14, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
ENGINE LOST POWER WHEN OUTSIDE TEMPERATURE WAS HIGH (GREATER THAN 95 DEGREES FAHRENHEIT). ON THE FIRST OCCURRENCE (JULY 30, 1999, IN DES PLAINES, IL) THE CAR WAS TOWED TO A VW DEALER IN MT. PROSPECT, IL, WHERE THEY DETECTED A FAULTY AIR-GAS RATIO AND SAID. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749400July 29, 2001
TIRES
MY MOTHER TOOK HER 1998'JETTA TO THE DOVER VW DEALERSHIP FOR THE LAST WARRANTY SERVICE AT 24,000 MILES. AS SHE WAS LEAVING (GETTING INTO HER CAR) THEY SAID THEY WERE ORDERING 4-NEW TIRES FOR HER (I GUESS THEY FORGOT ABOUT THE FULL SIZE SPARE IN THE TRUNK) THEY TOLD HER THAT GOOD YEAR (NOT VW WAS DOING A RECALL ON THESE TIRES) AND TO ALLOW 3 MONTHS, YES 3 MONTHS FOR THE NEW ONES. THEY TOLD HER THEY WERE NOT WEARING CORRECTLY, BUT HTERE WAS NO IMMEDIATE DANGER - THEY WERE OK TO DRIVE, AND THEY WOULD BE COVERED AT 100 %. NOW WE ARE BOTH VW OWNERS, WE BOTH RECEIVED SEPERATE LETTERS FROM VW, REMINDING OWNERS TO CHECK THE AIR PRESSURE IN THERI TIRES, AND MAINTAIN THEM CORRECTLY - BUT NO MENTION, THAT IF YOU HAD GOOD YEAR TIRES ON YOUR VW, FOR MODEL YEARS, X,Y,Z, THAT YOU SHOULD CONTACT YOUR DEALERSHIP. I THINK IT HORRIBLE THAT THE LOCAL DEALERSHIPS (HIT OR MISS) IF A CUSTOMER HAPPENS IN, AND THEY HAVE THE DEFECTIVE TIRES, THAT AT THAT POINT, THEY SAY, WELL VW ISN;T DOING THE RECALL, GOOD YEAR IS, AND VW DOES'NT KNOW WHAT CARS HAVE GOOD YEARS, OR CONTINENTAL, OR WHAT EVER. SEEMS THAT IF VW (AND I DON'T MEAN THE MAINTENANCE REMINDER LETTERS THE LOCAL DEALER SEND OUT TO SERVICE YOUR CAR) THAT IF THEY WERE GOING TO REMIND FOLKS THAT THEY SHOULD MAINTAIN THEIR TIRES, THAT CERTAINLY THEY WOULD BE AWARE OF GOOD YEARS TIRE PROBLEMS (RECALL) AND COULD'VE ADDED VERBIAGE TO SAY, IF YOU HAVE THESE TIRES, PLEASE CONTACT YOUR DEALERSHIP, OF GOOD YEAR. VW DID A HALF WAY JOB HEAR IN MY OPINION. I HOPE THE WORD GETS OUT TO OTHER OWNERS FOR THEIR SAFETY AND FOR THEIR MANUFACTURER'S REPLACEMENT FREE OF CHARGE !*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749355July 27, 2001
STRUCTURE:BODY:DOOR
ELECTRICAL HARNESS IN THE LEFT REAR DOOR THAT CONTROLS THE POWER WINDOW WAS CUT BY THE DOOR CLOSING. THIS CAUSED A SHORT IN THE ELECTRICAL SYSTEM AND FAILURE OF THE POWER WINDOW CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749011July 23, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS GO ALL THE WAY UP THEN COME BACK DOWN, ALL WINDOWS DO THIS INTERMITTENTLY. WHEN LEFT REAR WINDOW IS ROLLED DOWN BY BUTTON ON DOOR OR ON THE FRONT CONTROL PANEL IT ACTIVATES THE FACTORY ALARM AND LOCKS ALL DOORS (IT DOES NOT SOUND) YOU HAVE TO STOP, ROLL DOWN DRIVERS WINDOW, TURN OFF ENGINE AND REACH OUTSIDE AND MANUALY DISALARM CAR. I HAVE FILED A COMPLAINT WITH VOLKSWAGEN THEY WANTED A DIAGNOSTIC WICH I PAYED $80 FOR FROM STEVENS CREEK VW, I HAVE TO SEND THIS IN AND THEY WILL TELL ME IF THEY CAN HELP ME OR IF I HAVE TO PAY FOR IT. I HAVE DONE RESEARCH AND THERE HAVE BEEN NUMEROUS PROBLEMS RELATED TO THIS IN ALL STATES, HAVE YOU HEARD OF THIS AND IF VW DOES NOT HELP ME IS THERE ANYTHING I CAN DO? THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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