Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#767155September 14, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
UPON PURCHASING A 2002 JETTA GLS TDI 4-DOOR SEDAN (TURBO-CHARGED) ON 09/13/02 AND HAVING IT APPROX. 2 HOURS AFTER THE PURCHASE, THE PASSENGER SIDE POWER WINDOW MADE A LOUD "POP" SOUND WHEN ROLLING IT DOWN. THE WINDOW WOULD CONTINUE TO ROLL DOWN FINE BUT THE FURTHER DOWN IT WENT, THE MORE I HEARD A "CRUNCHING" SOUND. THE WINDOW ENDED UP GOING ALL THE WAY DOWN INTO THE DOOR, THUS LEAVING MY CAR OPEN TO THEFT AND ANY UNFORSEEN BAD WEATHER CONDITIONS. THE WINDOW GAVE NO PRIOR INDICATION THAT THIS ISSUE WOULD OCCUR. THE WINDOW WOULD NOT ROLL UP WHATSOEVER. FROM REPORTS READ ON THE INTERNET AND AT THE NHTSA SITE, THIS IS AN AWFULLY COMMON PROBLEM THAT VW SHOULD HAVE RESOLVED A LONG TIME AGO. APPARENTLY, IT'S STILL SADLY OUTSTANDING AND NHTSA OR OTHER SIMILAR ORGANIZATION SHOULD REQUIRE VW TO FIX THIS ASAP AT NO CHARGE TO THE CUSTOMER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767169September 14, 2002
STRUCTURE:BODY:DOOR
THERE HAS BEEN A CONSTANT PROBLEM WITH ABNORMAL NOISE IN THE TWO FRONT DOORS OF THE VEHICLE. SO FAR THE PROBLEM HAS NOT BEEN FIXED. NO ONE SEEMS TO BE ABLE TO OR WANT TO SOLVE THE PROBLEM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018485September 12, 2002
SUSPENSION:FRONT:CONTROL ARM
WHILE DRIVING AT NO MORE THAN 5 MPH BOLT JOINTS BROKE IN TWO PIECES, CAUSING FRONT PASSANGER WHEEL TO LOCK UP UNDER THE FENDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767064September 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I WAS TOLD BY THE MANUFACTURER THAT 1 QUART/1000 MILES IS NORMAL. I HAVE RESEARCHED THIS PROBLEM AND FOUND THAT I AM NOT THE ONLY PERSON WITH THIS PROBLEM. THIS PROBLEM NEEDS TO BE ADDRESSED. BURNING THIS MUCH OIL IS NOT NORMAL AND IT IS NOT GOOD FOR THE ENVIRONMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767068September 12, 2002
STRUCTURE:BODY
I BOUGHT MY 2001 JETTA IN NOVEMBER OF 2001 IN GOOD FAITH WITH THE EXCITEMENT OF BUYING MY FIRST VW AND THE ARMREST BROKE THE FIRST WEEK I BOUGHT THE VEHICLE. IN MARCH, THE BACK ASHTRAY WAS REPLACED (WHICH HAS NEVER BEEN USED) BUT HAD SPRINGS POP OUT OF IT AND THE ARMREST WAS REPLACED AGAIN. ON AUGUST 26TH MY VEHICLES RADIO STOPPED WORKING AND WOULD NOT WORK. I CONTACTED MY DEALERSHIP, RUSSEL VW, AND MADE AN APPOINTMENT. I WAS TOLD BY MR. SCOTT MILLS THAT THE RADIO WAS PROBABLY DEFECTIVE AND I WOULD HAVE TO GET A NEW ONE. MAJOR INCONVENIENCE BUT I SET UP AN APPOINTMENT FOR AUGUST 30TH. ON AUGUST 29TH WHILE DRIVING MY CHILDREN TO SCHOOL THE VEHICLES EMERGENCY LIGHTS CAME ON AND THE CAR STARTED SHAKING AND SMOKING. RUSSEL VW HAD MY VEHICLE TOWED TO THEIR SHOP, TOLD ME I HAD DEFECTIVE COILS AND REPLACED THEM AND THE RADIO/STEREO AND I RECEIVED MY VEHICLE BACK ON FRIDAY, AUGUST 30, 2002. THE VEHICLE RAN GOOD FOR 30 MINUTES ALTHOUGH ONE SPEAKER WAS NOW BLOWN AND THE CAR STARTED TO DRIVE WITH LOTS OF HESITATION AND ON TUESDAY, THE TEMPERATURE GAUGE HAD STOPPED WORKING AND THE TEMPERATURE LIGHT CAME ON. I RETURNED THE CAR TO THE DEALERSHIP ON TUESDAY, SEPTEMBER 3, 2002. I WAS CONTACTED BY THE DEALERSHIP, WHICH REPLACED THE TEMPERATURE GAUGE AND ANOTHER COIL (I THINK), AND TOLD ME THEIR MECHANIC WANTED TO DRIVE THE VEHICLE HOME BECAUSE HE COULDNT LOCATE THE PROBLEM BUT COULD FEEL THE ENGINE HESITATION. ON FRIDAY, SEPTEMBER 6TH, MR. MILLS CONTACTED ME TOLD ME THAT RUSSEL VW FELT I HAD A FAULTY TRANSMISSION AND IT WOULD NEED TO BE REPLACED. NOW THIS IS A MAJOR PROBLEM I WAS HOPING VW WOULD WORK WITH ME BY EITHER EXTENDING THE WARRANTY OR LETTING ME TRADE THIS JETTA FOR ANOTHER ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767098September 12, 2002
AIR BAGS:SIDE/WINDOW
PASSENGER'S SIDE AIRBAGS ACCIDENTALLY DEPLOYED WITHOUT ANY ACCIDENT, DECELERATION OR APPARENT CONTACT THE ROAD BED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767102September 12, 2002
VISIBILITY:GLASS, SIDE/REAR
I'VE BEEN TO THE DEALERSHIP MORE THAN 10 TIMES FOR VARIOUS PROBLEMS, BUT THE WINDOWS FAILURE IS THE MOST SERIOUS ONE.CURRENTLY, REAR LEFT WINDOW STUCK IN UP POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767000September 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE IMMOBILIZER REPEATEDLY AND RANDOMLY ENGAGES. ENGINE WON'T START. DEALER CANNOT DIAGNOSE. VW REFUSES TO HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766965September 10, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR PASSENGER WINDOW REGULATOR HAS BROKEN (TWICEIN THE REAR AND ONCE IN FRONT) WHERE THE PLASTIC IS MOLDED TO THE METAL. THE HYDRAULIC STEERING UNIT STARTED LEAKING AT THE SEALS OF THE UNIT CAUSING THE RUBBER BOOT TO DISINTERGRATE. LOSS OF POWER STEERING RESULTED. VOLKSWAGEN REQUIRES REPLACEMENT OF THE WHOLE UNIT INCLUDING TIE ROD ENDS (NOT REPAIRABLE). FUEL STORAGE TANK IS LEAKING SOMEWHERE BETWEEN THE CAR AND THE TANK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766971September 10, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR FAILED TWICE LEAVING WINDOW STUCK IN DOWN POSITION. THIS IS CLEARLY A COMMON DEFECT IN THIS VEHICLE, ONE THAT OWNERS SHOULD NOT BE RESPONSIBLE FOR PAYING OUT OF WARRANTY. I WINDOW STUCK IN THE DOWN POSITION POSES A SAFETY HAZZARD IN POOR WEATHER CONDITIONS, AND ALSO IMPACTS THE PERSONAL SAFETY OF THE VEHICLE OCCUPANTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766980September 10, 2002
AIR BAGS
MY 2001 JETTA GLX WAS DELIVERED WITH AN AIRBAG FAULT & A SCRATCHED BUMPER. THEY SAID THEY WOULD FIX BOTH. I BROUGHT MY CAR BACK THE NEXT DAY TO HAVE THE AIRBAG FAULT FIXED. THEY FIXED IT & IT OCCURED AGAIN IN 1 OR 2 DAYS. I ALSO HAD A HOSE BREAK & ALL OF THE RATIATOR FLUID LEAK OUT. THEY FIXED THAT & THE SCRATCH & THE AIRBAG FAULT. I ASKED AT THAT TIME FOR A NEW VEHICLE. THEY SAID THEY COULD NOT/WOULD NOT DO THAT. MY AIRBAG FAILED AGAIN 7/2002 & AGAIN 9/2002. I AM CURRENTLY SEEKING TO HAVE MY CAR REPLACED OR BOUGHT BACK BY THE DEALER. IT IS CURRENTLY IN THE SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018322September 10, 2002
VEHICLE SPEED CONTROL
WHEN ACTIVATING CRUISE CONTROL VEHICLE WILL STAY ON CRUISE CONTROL AND NOT TURN OFF. CONTACTED DEALER. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567352September 6, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATES WINDOW IS STUCK IN THE DOWN POSITION AND HAS HAD 3 OF THE 4 WINDOW REGULATORS FAIL. ONE OF WHICH FAILED WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH, WHICH COULD CAUSE A DIRECT SAFETY HAZARD. CONSUMER ADDS THAT SERVICE AT THE DEALERSHIP HAS NOT BEEN VERY TIMELY AND EFFECTIVE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017942September 5, 2002
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATES WHEN PARKED ON AN INCLINE AND THE KEY IN THE IGNITION, AND THE VEHICLE IDLING, THE VEHICLE WILL SLIP OUT OF PARK AND START TO ROLL BACK. CONTACTED DEALER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766669September 4, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
SOMETHING FLEW UP FROM ROAD AND HIT FUEL LINE AND CUT IT OPEN SO FUEL WAS PUMPING OUT CONTINOUSLY BELOW THE FUEL TANK. ABOUT 2 FEET OF PLASTIC FUEL LINES ARE COMPLETELY EXPOSED ON THE BOTTOM OF CAR JUST FORWARD OF FUEL TANK. THESE LINES SHOULD BE SHIELDED BELOW WITH A METAL OR HARD PLASTIC PLATE. THIS COULD HAVE BEEN A VERY SERIOUS PROBLEM HAD THE EJECTING FUEL CAUGHT FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766626September 3, 2002
AIR BAGS:SIDE/WINDOW
I RECEIVED A SEVERE RIGHT FOREARM FRACTURE, REQUIRING SURGERY, FROM A DRIVER'S SIDE AIRBAG. THE ACCIDENT TOOK PLACE IN A PARKING LOT AND MY CAR WAS ALMOST STOPPED AT THE TIME. TWO FINGERS WERE ALSO BROKEN/DISLOCATED. I SPENT 3 DAYS IN THE HOSPITAL AND WILL HAVE MONTHS OF PHYSICAL THERAPY TO ENDURE. I WANT THIS ON RECORD SO IF OTHERS HAVE BEEN INJURED, THE AIRBAGS WILL BE INVESTIGATED. I AM WILLING TO SHARE X-RAYS, MEDICAL RECORDS, ETC. I CONTACTED VW AND THEY SAID SINCE I WAS HONKING THE HORN AT THE TIME OF IMPACT, IT'S BASICALLY MY FAULT. I CAN UNDERSTAND THAT IF THE BODY IS IN THE WAY WHEN THE AIRBAG DEPLOYS, INJURY MAY OCCUR, BUT SUCH A SEVERE INJURY AS A CONSEQUENCE FOR HONKING THE HORN, SEEMS EXTREME TO ME. I THINK THE AIRBAG MAY HAVE DEPLOYED TOO FAST. PLEASE COMPARE MY CASE TO OTHERS' SO OTHER VW DRIVERS WON'T HAVE TO GO THROUGH WHAT I AM RIGHT NOW. THANK YOU.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#766574September 2, 2002
AIR BAGS:SIDE/WINDOW
LOWER SIDE AIR BAGS DEPOLYED WHILE DRIVING DOWN STREET. UPPER SIDE AIRBAGS DEPLOYED AFTER DRIVER AND TWO PASSENGERS EXITED VEHICLE AT CURB AND VEHICLE WAS STOPPED.*AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#766583September 2, 2002
VISIBILITY:WINDSHIELD
THESE PARTS ARE ON ALLOCATION, VW OWNERS ALL OVER THE COUNTRY ARE FACED WITH THESE FAILURES. A QUICK SEARCH OF THE WEB WILL ILLUSTRATE JUST HOW WIDESPREAD THE PROBLEM REALLY IS. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766499August 31, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THE VEHICLE SPUTTERS WHEN YOU FIRST START OUT AND AFTER SITTING FOR A WHILE AND IS STARTED UP AGAIN. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT FROM ON 3 SEPARATE OCCASIONS. ON THE LAST TRIP TO THE DEALERSHIP, THEY TOOK IT THE THE MANUFACTURER FOR DIAGNOSIS. THE MANUFACTURER ADVISED IT WAS MY MASS AIR FLOW SENSOR. ONCE THAT WAS REPLACED MY VEHICLE STILL EXPERIENCED PROBLEMS. ON TODAY 8/30/02 I TOOK MY VEHICLE TO THE MANUFACTURER DIRECTLY AND WAS ADVISED THAT THE WIRING THAT WENT TO THE MAF SENSOR NEEDS TO BE CHANGED. ALMOST $600.00 LATER, SPARK PLUGS, FUEL FITER, AIR FILTER , O2 SENSORS, MASS AIR FLOW SENSOR AND WIRES...........THE PROBLEM IS NOT AS BAD, BUT STILL EXISTS. THE DEALER WHERE THE VEHICLE WAS PURCHASED IS UPSET THAT THE MANUFACTER DID THE LAST REPAIRS AND GUARANTEED THE VEHICLE WAS FIXED.........AFTER LETTING IT SIT FOR 3 HOURS TODAY, STARTING THE VEHICLE, BACKING OUT OF MY DRIVEWAY....AND TURNING THE WHEEL.........THE SPUTTER WAS BACK. I DO WANT TO GO BACK TO THE MANUFACTURER TO GET THE VEHICLE REPAIRED. BUT I DO NOT WANT TO PAY $75 AN HOUR LABOR FOR THEM TO CHECK THE SAME PROBLEM OVER AND OVER AGAIN, AND PRETTY MUCH JUST REPLACE VARIOUS PARTS. HAS ANYONE ELSE EXPERIENCED THIS PROBLEM OR ONE SIMILAR. WHAT CAN I DO TO GET MY CAR REPAIRED AND NOT HAVE TO PAY FOR THE CHECK OUT CHARGE FOR THE SAME PROBLEM?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017565August 29, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THEREIS A VERY HEAVY CHEMICAL SMELL IN INTERIOR OF VEHICLE. TOOK VEHICLE TO VOLKSWAGEN FOR SERVICE, AND DEALER COULDN'T LOCATE A PROBLEM. CONSUMER STATED THAT SMELL WAS MAKING DRIVER SICK IN THE STOMACH. PLEASE PROVIDE ANY FURTHER INFORMATION.*AKI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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