Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10098297November 5, 2004
POWER TRAIN:CLUTCH ASSEMBLY
2002 VW JETTA 1.8T - I SURE YOU HAVE HEARD OF THE CLUTCH PROBLEMS MY CLUTCH HAS GONE OUT NOW AT ONLY 27,000 MILES. VISIT MYVWLEMON.COM AND YOU WILL SEE HUNDREDS OF STORIES OF THE SAME PROBLEM, ALSO ON VWVORTEX.COM EVEN CAR AND DRIVE WROTE ABOUT IT. THE CLUTCH NEEDS TO BE RECALLED I AM WILLING TO GET EVEN MORE NAMES OF PEOPLE WITH THE SAME PROBLEM AND CAN HAVE HUNDRENDS OF COMPLAINTS WITHIN DAYS IF NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099483November 5, 2004
ENGINE AND ENGINE COOLING:ENGINE
ENGINE COIL PACK MALFUNCTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098344November 5, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE TURN SIGNALS, ONCE ACTIVATED, WOULD STOP WORKING EVEN THOUGH THEY WERE IN THE ACTIVE MODE. I TOOK IT IN TO THE DEALERSHIP ON NOVEMBER 5, 2004 AND ONE OF THE MECHANICS IN THE SERVICE BAY SAID IT SOUNDED LIKE THE HAZARD SWITCH RELAY AND THAT A LOT OF PEOPLE HAVE HAD A PROBLEM WITH THAT. THEY WANTED TO CHARGE OVER $100 TO REPLACE-- BECAUSE THEY SAID IT WAS NOT UNDER WARRANTY. I ONLY HAVE JUST OVER 33,000 MILES ON THE CAR. I LOOKED ONLINE AND IT APPEARS THAT MANY PEOPLE HAVE EXPERIENCED THE SAME ISSUE. FURTHERMORE, THE PART WILL COST ME $19 AT A LOCAL AUTO PART STORE AND IS APPARENTLY VERY EASY TO REPLACE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098262November 4, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT
THE POWER WINDOWS ON MY 1998 VW JETTA III FAILED. I'VE EXPERIENCED THIS OCCASION 4 TIMES SINCE I'VE HAD MY CAR. CURRENTLY BOTH PASSENGER AND DRIVER SIDE WINDOWS ARE NOT FUNCTIONING. THE POWERS WINDOWS WOULD NOT ROLL UP OR DOWN. I HAVE NOT HAD THEM REPAIRED SINCE ITS A VERY EXPENSIVE RAPAIR. I'VE SEARCHED THE INTERNET AND IT SEEMS THAT A LOT OF 1998 VOLKSWAGON JETTA OWNERS EXPERIENCE THE SAME PROBLEMS I HAVE. I BROUGHT MY CAR TO THE VOLKSWAGON DEALER AND THEY SAID THAT THIS WAS A COMMON PROBLEM WITH THE TYPE OF CAR I HAVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098206November 3, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING, MY 2000 JETTA GLS, VEHICLE HESITATES AND STALLS (ENGINE LIGHT ALSO WOULD COME ON AT TIMES). ON SIX OCCASIONS TO SERVICE, VW CLAIMED THAT NOTHING COULD BE FOUND. THE SEVENTH TIME, CONVENIENTLY AFTER WARRANTY EXPIRATION, THEY FOUND A BAD IGNITION COIL...WHICH OBVIOUSLY, I HAD TO PAY FOR. SPEAKING TO FOUR ACQUANTAINCES THAT HAD SAME VEHICLE, ALL REPORTED SIMILAR ISSUES WITH THE HESITATION AND STALLING. THE KICKER CAME FROM MY FRIEND WHO RECEIVED A RECALL ON THIS ISSUE (IGNITION COIL RECALL) FOR HIS 1.8T JETTA. A CALL TO VW (1800-822-8987) TO INQUIRE ABOUT REIMBURSEMENT FOR MY EXPENSES REVEALED THAT MY JETTA VIN DID NOT MATCH THE RECALLED VIN'S!!! HOW CAN A PART THAT HAS BEEN RECALLED NOT BE COVERED FOR MY VEHICLE THAT HAS THE SAME PART? THIS IS ABSOLUTELY PREPOSTEROUS. OBVIOUSLY, THERE ARE SIGNIFICANT OWNERS OUT THERE THAT ARE BEING TALKED INTO UNNECESSARY REPAIRS AND SIDETRACKED FROM THE REAL ISSUE AND ARE NOT AWARE OF THE RECALLS OR SIMPLY DO NOT FILE COMPLAINTS. A LITTLE BIT OF INFO...TO TEST FOR THE PROBLEM, RUN YOUR VEHICLE WITH LESS THAN 1/4 TANK OF GAS (ONE OR TWO GALLONS WILL REVEAL THE PROBLEM), AND WATCH WHAT HAPPENS!!! SINCE THE IGNITION COIL WAS REPLACED, NO PROBLEMS...HMMMMMM! I URGE ALL TO CALL VW AND FILE COMPLAINTS WITH AAA AND NHTSA IF YOU HAVE BEEN DUPED. EVENTUALLY, THE TRUTH WILL WIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098065October 31, 2004
ELECTRICAL SYSTEM
MY 1997 JETTA WAS PURCHASED NEW IN AUGUST 1997 IN CANADA. IN 1997, THE ELECTRIC MOON ROOF AND THE ELECTRIC WINDOW HAD INTERMITTENT FAULT OF NOT OPERATING AND WERE FIXED. HOWEVER AFTER THE WARRANTY PERIOD ONE REAR ELECTRIC WINDOW COULD NOT BE OPERATED LOCALLY. IN OCT 28, 2004 THE GENERATOR WAS FAULTY AND WAS REPLACED BY A RE-BUILT UNIT AT OWNER'S COST. IN OCT 30, THE IGNITION SWITCH WAS REPLACED AT THE EXTENDED WARRANTY. *JB FROM OCT 30 TO 31, 2004, AN INTERMITENT FAULT OCCURRED 5 TIMES ON THE PANEL CLUSTER, ALL READINGS IN THE CLUSTER (TACHOMETER, SPEEDOMETER, TEMPERAURE AND FUEL GAUGES) DROP TO ZERO FOR A SHORT PERIOD OF TIME AND RESUMED NORMAL. THE DEALER HAS NOT YET LOCATED THE CAUSE OF THE INTERMITENT FAULT. IF THE PANEL C;USTER WERE FOUND FALUTY, IT WOULD BE A VERY COST REPAIR. THE ELECTRICAL SYSTEM ON MY 1997 JETTA ARE EXCEEDING UNRELIABLE WITH A HIGH INTERMITTENT FAULT. IT IS THE RESPONSIBLITY OF THE VWOA TO PAY THE REPAIR COST FOR SUCH FAULTY ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097993October 29, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
OUR 2002 VOLKSWAGEN JETTA TDI HAD SPARKS COMING FROM THE DRIVERS SIDE SEAT HEATER THAT BURNED TWO HOLES IN THE SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10097949October 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
EVERYDAY FOR THE LAST COUPLE OF MONTHS, THE TRANSMISSION HAS BEEN GIVING ME PROBLEMS. WHEN THE CAR GOES TO SHIFT FROM 1ST TO 2ND, THE CAR JERKS. THIS HAPPENS AGAIN GOING FROM 3RD TO 4TH. BETWEEN GEARS IT TAKES A LONG TIME FOR THE NEXT GEAR TO CATCH AND WHEN IT FINALLY DOES, IT JERKS THE WHOLE CAR. THE DEALERSHIP TOLD ME THIS NORMAL AND THAT NOTHING COULD BE DONE ABOUT IT. I HAVE DONE MANY SEARCHES AND HAVE FOUND THAT LOTS OF PEOPLE HAVE HAD THE SAME PROBLEM.**AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096421October 26, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
UPON TURNING ON THE DRIVERS SIDE HEATED SEAT ELEMENT TO STRENGTH 2 OUT OF 5 A STRONG BURNING ODOR WAS RELEASED AND A SECTION OF THE HEATING ELEMENT PROCEEDED TO BURN THROUGH THE SEAT COVER AND SLIGTLY BURNED MY LEG. I TURNED OFF THE HEATING ELEMENT TO STOP THE PROBLEM AND AM BRINGING THE VEHICLE IN TO THE DEALERS SERVICE DEPARTMENT TO INSPECT IT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10097791October 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE BRAKES STARTED GRINDING. AFTER DEALER INSPECTED THE BRAKES THE ROTORS AND CALIPERS WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096350October 25, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
UPON TURNING ON THE SEAT HEATER, THE DRIVER'S SIDE SEAT CAUGHT FIRE, BURNING THROUGH THE SEAT CLOTH, FOAM, AND DRIVER'S CLOTHING.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10096377October 25, 2004
FUEL SYSTEM, DIESEL
I OWN A 2001 VW JETTA TDI (DIESEL). I TOOK MY CAR TO THE WEST BROAD VOLKSWAGEN, RICHMOND, VA ON 10/22/04, CONCERNING THE FACT THAT MY CAR WOULD NOT START AND THAT IT FELT LIKE THE CAR WAS NOT RECEIVING ANY FUEL. ADDITIONALLY, THE CAR IS STEADILY LOOSING ITS ABILITY TO ACCELERATE INTO TRAFFIC. NOT ONLY WAS I CHARGED $69.95 FOR A DIAGNOSTIC, BUT I WAS THEN TOLD THE INTAKE WAS FULL OF CARBON AND THAT IT WOULD COST $978.00 TO FIX THE PROBLEM! ADDITIONALLY, THE CAR DIED DURING THE SUMMER MONTHS AS I WAS TRYING TO GET ON TO THE HIGHWAY. AS THE STEERING WHEEL BECAME STIFF, I VEERED OFF OF THE ROAD TO KEEP FROM BEING KILLED! WHEN I TRIED TO RESTART THE CAR, IT FELT LIKE THE CAR WASN'T GETTING FUEL. I WAS TOWED TO THE NEAREST DEALERSHIP, BROWNS VOLKSWAGEN, MIDLOTHIAN VA. THEY KEPT MY CAR FOR 2 DAYS, TOLD ME IT WAS FIXED AND WHEN I GOT THERE THE CAR STILL WOULD NOT START. WHILE I WAS IN THE DEALERSHIP LOOSING MY MIND, THEY DID SOMETHING TO MY CAR AND IT MYSTERIOUSLY STARTED. I NEVER RECEIVED AN EXPLANATION FOR WHAT WAS WRONG WITH MY CAR, NOR DID I GET A RECEIPT DOCUMENTING WHAT HAPPENED. I DIDNT KNOW IT AT THE TIME, BUT THIS PROBLEM WAS ALREADY IN THE MAKING...THANK GOD FOR ROADSIDE ASSISTANCE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096380October 25, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I AM THE ORIGINAL OWNER OF A 2001, VW JETTA TDI. I TOOK MY CAR TO WEST BROAD VOLKSWAGEN, RICHMOND VA, TO HAVE THE BRAKES CHECKED BECAUSE I HEARD A SQUEALING NOISE (JUST ONCE). THE DEALER TOLD ME THAT MY REAR BRAKES NEED TO BE CHANGED VERY SOON AND THE COST WOULD BE $427.00! I ASKED, HOW COULD IT JUST BE THE REAR BRAKES? THE SERVICE ADVISER COULD NOT EXPLAIN. I STATED TO HIM THAT EVERY CAR I HAVE EVER OWNED WAS FRONT WHEEL DRIVE AND IN ALL MY YEARS, IT WAS ALWAYS THE FRONT WHEELS TO GO FIRST! I ASKED HIM DIDNT HE THINK IT STRANGE THAT JUST ONE SET OF BRAKES HAVE GONE BAD?&AGAIN, NO ANSWER. BASED ON WHAT I HAVE READ, IT IS MY BELIEF THAT THE BRAKE PADS ARE DEFECTIVE AND IT APPEARS THAT THIS DEALERSHIP IS PRICE GOUGING!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096312October 24, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
AFTER A CASUAL SUNDAY AFTERNOON DRIVE ( IN MY 1997 VOLKSWAGEN JETTA ) AT MODERATE SPEEDS I PARKED THE CAR FOR ABOUT 30 MINUTES WHILE I ATE LUNCH. I THEN STARTED THE CAR, PULLED OUT OF THE PARKING LOT, AND PUT THE BLINKER ON TO MAKE A RIGHT HAND TURN. I STOPPED AT A LIGHT, AND WHILE THE CAR WAS IN DRIVE AND THE BRAKE WAS ON, THE CAR LURCHED FORWARD WITH SUDDEN ACCELERATION. I THOUGHT I WAS IMAGING IT, BUT THEN IMMEDIATELY THE CAR BEGAN RACING WILDLY (LIKE IT WAS GOING 80MPH). LUCKILY I HAD MY FOOT FIRMLY ON THE BRAKE WHICH PREVENTED ME FROM LURCHING FORWARD INTO THE ONCOMING HIGHWAY TRAFFIC PASSING IN FRONT OF ME. I TRIED TO PUT THE CAR IN NEUTRAL, BUT NOTHING I DID STOPPED THE CAR FROM RACING. FINALLY, IN A PANIC, I TURNED OFF THE ENGINE WITH THE KEY, AND PUT MY BLINKERS ON WHILE I RECOVERED FROM THE SHOCK OF WHAT HAD JUST HAPPENED. WHEN THE LIGHT TURNED GREEN I STARTED UP THE CAR AND WITH FEAR IN MY HEART PULLED FORWARD. THE CAR ACTED NORMALLY FOR THE REMAINDER OF MY TRIP HOME. I PLAN TO HAVE THE CAR TOWED TO MY MECHANIC TOMORROW TO INVESTIGATE THE PROBLEM. STILL SHAKING. GREGORY RYAN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096322October 24, 2004
AIR BAGS:FRONTAL
MAKING A RIGHT TURN DRIVER AND PASSENGER AIR BAG DEPLOYED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096264October 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION ON MY VW JETTA TDI (2002) FAILED AT ~71,000 MILES WITH NO WARNING. I DRIVE IN NON-CITY, OPEN HIGHWAY CONDITIONS WITH NO STRESS TO THE TRANSMISSION. THE TRANSMISSION IS SEALED, SO THERE HAS NEVER BEEN A WAY TO CHECK THE TRANSMISSION FLUID. DEALER SAYS SINCE THE UNIT IS SEALED, NO REPAIRS CAN BE MADE...ONLY REPLACE THE WHOLE UNIT FOR ~ $4,300. I'M 40 YEARS OLD AND HAVE NEVER HEARD OF A TRASMISSION FAILING SO SOON AND WHEN THEN VEHICLE HAS NEVER BEEN DRIVEN IN CONDITIONS STRESSFUL TO THE TRANSMISSION. THIS WAS MY FIRST TRY AT A VW PRODUCT AND MY LAST. THE MANUFACTURER HAS PATHETIC CUSTOMER SERVICE AS I CALLED TO SEE IF THIS WAS NORMAL FOR VW TRANSMISSIONS AND TO SEE IF THEY WOULD PAY FOR A PART OF THE COST AND WAS TOLD "NOTHING VW CAN DO, THE WARRANTY ENDED AT 60,000 MILES." THIS WILL BE THE LAST TIME I BUY FROM A COMPANY THAT MAKES ME PAY THOUSANDS OF DOLLARS FOR A FAILED TRANSMISSION THAT CLEARLY WAS FAULTY. I DON'T KNOW IF THE ORIGINAL TRANSMISSION IS STILL AT THE DEALER AS I HAVE NOT YET PICKED UP THE VEHICLE. THE CAR IS STILL SITTING THERE UNTIL I FEEL LESS ANGRY OVER THE FACT OF THE COST AND VW'S POOR CUSTOMER SERVICE ATTITUDE. I WOULD HAVE THOUGHT VW WOULD HAVE RATHER PAID FOR THEIR DEFECTICVE TRANSMISSION (E FEW THOUSAND DOLLARS IS NOTHING TO A LARGE CORPORATION) RATHER THAN ALL THE NEGATIVE PUBLICITY FROM ME AND MY FAMILY TO EVERYONE WE EVER TALK TO ABOUT VW AS A COMPANY AND THEIR PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097482October 22, 2004
AIR BAGS:FRONTAL
WHILE DRIVING. 70-75 MPH AIR BAG DEPLOYED WITH NO WARNING. THERE WAS NO ACCIDENT. TOOK VEHICLE TO VOLKSWAGEN. WAS TOLD THAT IT WAS THE CONSUMER'S FAULT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096224October 22, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
1 & 2. MY 2002 VW JETTA'S DRIVER SIDE HEATED SEAT STARTED ON FIRE. I NOTICED THE FIRE WHEN I FELT A BURNING SENSATION AS MY PANTS WERE CATCHING FIRE. I IMMEDIATELY TURNED THE SEAT OFF & PULLED OVER. THE SEAT HAD A DIME TO QUARTER SIZE BURN HOLE IN IT AND IF I TURNED THE HEATED SEAT BACK ON I COULD SEE THE WIRE ARCING.3. THE VOLKSWAGEN DEALER REPLACED THE SEAT 5 DAYS LATER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10096066October 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
MY BRAKES WOULD SLOW THE CAR DOWN ON A STOP AND GO TRAFFIC, WHERE I WILL BE DRIVING SLOWLY (WITHOUT ME STEPPING ON THE BRAKES), MY CAR WOULD EVENTUALLY STOP AND WILL REQUIRE HEAVY ON THE GAS PEDAL TO ALLOW THE CAR TO MOVE. (WHILE THE CAR CAR IS IN THIS STAGE:ON A SMALL SLOPE THE CAR PLACED ON NETURAL WOULD NOT MOVE) THIS WOULD BRING THE RPM TO A HIGH RATE TO GO AT TWENTY KM PER HOUR (AROUND 3,000 TO 4,000 RPM). MY REAR DISC BRAKES WOUL HAVE HEAVY SMOKE ONCE I HAVE COME TO A FULL STOP. THIS HAS HAPPENED A FEW MONTHS AFTER I PURCHASED MY CAR. I THOUGHT IT WAS DUE TO THE BREAK IN OF THE ENGINE THAT WAS THE CAUSE. I HAVE CHANGED MY REAR BRAKE DISC PADS A COUPLE OF TIMES. THERE IS HEAVY SIGNS OF THE PADS BURNING(SMOKING), PEOPLE WITH SIMLAR CARS HAVE HAD THE SAME PROBLEM AND THEY CHANGED THE BRAKE BOOSTER AND THE PROBLEM WAS GONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096068October 19, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY CAR HAS 58,000 MILES ON IT AND LIKE MANY OTHERS ON THIS SITE IT HAS SUFFERED PROBLEM AFTER PROBLEM WITH EACH ONE GETTING MORE SERIOUS. I HAVE REPLACED A MASS AIR FLOW SENSOR,GLOVE BOX,TURBO PARTS,AND SOME PLASTIC CLIPS ON THE ARM REST. BUT, WHEN THE AIR CONDITIONER, FUEL GAUGE STARTED ACTING UP, AND THE FACT THAT THIS CAR HAS STALLED ON US THREE OR MORE TIMES RECENTLY (WHILE OUT DRIVING),THEN SAFETY BECOMES AN ISSUE. THE DEALERSHIP COULD NOT FIX THE PROBLEM WITH THE AIR CONDITIONER COMING AND GOING OR THE STALLING PROBLEM, AS FOR THE FUEL GAUGE, WE JUST FILL UP FOR EVERY 280 MILES PUT ON THE TRIPMETER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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