Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10123951June 2, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS HAS BEEN REPORTED BY OTHERS AND I WOULD LIKE TO REPORT IT AS WELL, SO THAT VW WILL EVENTUALLY BE FORCED TO MAKE A RECALL ON THIS MALFUNCTION. WHEN I START MY CAR AFTER IT HAS BEEN SITTING FOR AND HOUR OR MORE, I PLACE MY FOOT ON THE BRAKE, PUT IT EITHER INTO REVERSE OR DRIVE, AND IF I AM ON ANY HILL, VERY SMALL OR LARGE, WHEN I TAKE MY FOOT OFF OF THE BRAKE, THE CAR WILL ROLL DOWNHILL. THE FIRST FEW TIMES THIS HAPPENED, I ALMOST ROLLED THE CAR OVER A CURB AND DOWN A LARGE EMBANKMENT. THE ONLY WAY TO STOP THE CAR IS TO APPLY THE BRAKE AGAIN, AND THEN RELEASE THE BRAKE AND QUICKLY APPLY THE GAS. WHEN THAT IS DONE, THE CAR VERY ABRUPTLY JUMPS INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123870June 1, 2005
AIR BAGS
SINCE 05/29/05 I AM SEING AIR BAG INDICATOR ON THE PANEL (DASH BOARD), I CONTACTED THE DEALER AND SCHEDULED APPOINTMENT FOR A CHECK. I ALSO SCHEDULED APPOINTMENT FOR HAZARD SWITCH RECALL. WHILE CHECKING NHTSA AND OTHER SITES I CAME TO KNOW THERE ARE FEW OTHER PEOPLE WHO HAD SIMILAR SITUATION AND FILLED A COMPLAINT WITH NHTSA. SO I WOULD LIKE TO INCLUDE MY CASE WITH NHTSA SO THAT IF I WILL BE INFORMED IF ANY RECALLS BE DONE ON THIS ISSUE. I REQUEST NHTSA TO ACT SOON TO HAVE THESE RECALLED BEFORE ANY UNWANTED INCIDENDENTS OCCUR AND BEFORE THERE ARE ANY MAJOR ISSUES WITH THIS. PLEASE KEEP ME AND OTHERS INFORMED THE PROGRESS OF THE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122417May 29, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
1.TOOK CAR TO DEALER FOR RECALL ON EMERGENCY FLASHER SWITCH RECALL. DEALER INFORMED ME THAT THE BRAKE LIGHTS WERE ALSO NOT WORKING. HE INFORMED ME THAT SOME MODELS OF MY CAR WERE RECALLED FOR THE BRAKE LIGHT SWITCH FAILURE BUT NOT MINE BECAUSE IT HAD A STANDARD TRANSMISION AND NOT AN AUTOMATIC TRANSMITION. 2. BRAKE LIGHT SWITCH FAILURE. 3. DEALER DIAGNOSED ($192.00 TO REPAIR BRAKE LIGHT SWITCH). OWNER REPLACED BRAKE LIGHT SWITCH SWITCH, LIGHTS NOW WORKING ($15.00). 4. DEALER REPLACED EMERGENCY FLASHER SWITCH (NO CHARGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122346May 27, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT: CONSUMER STATES THE FRONT DRIVER'S SEAT CAUGHT ON FIRE. THE LOCAL SERVICE DEALER DID NOT KNOW WHAT CAUSED THE FIRE. THE CONSUMER STATES THERE IS A RECALL ON 2002 MODEL REGARDING THE SAME ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122216May 26, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2000 VW JETTA - SAME EXACT PROBLEM AS WITH THE 2000 VW GOLF FUEL SYSTEM. CAR SUDDENLY STOPPED RUNNING AND WOULDN'T START. CAR WAS LEAKING A SIGNIFICANT AMOUNT OF GAS. I HAD ALREADY REPLACED THE FUEL PUMP LAST YEAR (2004) AND THIS TIME HAD TO REPLACE THE ENTIRE FUEL LINE. I WAS TOLD IT WAS A VERY DANGEROUS SITUATION BY THE DEALER BECAUSE IT COULD'VE CAUSED A FIRE OR EXPLOSION. DEALER USED NEW PARTS TO REPLACE FUEL LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124757May 25, 2005
STRUCTURE, UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD WIPER/WASHER
2002 VOLKSWAGEN JETTA LEAKS DURING THE RAIN, CONSOLE VENT BROKE, CENTER AC VENT BROKEN, SUNROOF COVER JAMMED, AND THE WINDSHIELD WIPERS ARE OUT OF ALIGNMENT.*MR THE LEAK HAS CAUSED THE CARPERT TO BECOME MOLDED. THE DEALER REFUSE TO PROVIDE ANY FURTHER ASSISTANCE BECAUSE THEY WERE UNABLE TO LOCATE TOE ORIGIN OF THE LEAK. THE CONSUMER CONTACTED THE MANUFACTURER ABOUT REPLACING THE VEHICE BUT THE REFUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121975May 24, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT DRIVER AND PASSENGER WINDOWS COMPLETLY STOPPED WORKING. STUCK IN "UP" POSITION. TO EXPENSIVE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119046May 23, 2005
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH IS SLIPPING. WHEN SHIFTING FROM 2ND GEAR AND UP THE RPM REVVS UP BUT THE VEHICLE FAILS TO ACCELERATE. THE DEALERSHIP HAD TO TAKE THE CLUTCH ASSEMBLY APART TO DETERMINE THE CAUSE OF THE FAILURE BEFORE REPAIRS WERE DONE. *JB *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121825May 22, 2005
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I WAS MAKING A LEFT HAND TURN AND FOR NO REASON WHATSOEVER THE DRIVER AND PASSENGER AIRBAGS DEPLOYED. FOLLOWING THE DEPLOYMENT OF THE AIRBAGS, MY HANDS WERE THROWN OFF THE STEERING WHEEL, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE THEN PROCEDED TO GO STRAIGHT UP ONTO A CURB CAUSING THE ENTIRE PASSENGER SIDE OF THE VEHICLE TO BE DAMAGED. THE CAR WAS NOT DRIVABLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10121318May 18, 2005
POWER TRAIN:CLUTCH ASSEMBLY
THIS IS THE SECOND TIME WE HAVE HAD ISSUES WITH OUR 2004 VW JETTA WAGON. BOTH TIMES THE CAR HAS SUDDENLY, WITH NO WARNING, HAD A CLUTCH FAILURE. THE FIRST TIME THIS HAPPENED WAS WITH 16,000 MILES, NOW A 2ND OCCURENCE WITH JUST 29,000 MILES. VW TRIES TO PASS BLAME AS DRIVER ERROR, BUT SINCE I DRIVE TRACTOR/TRAILERS FOR A LIVING, AND IN MY 15 YEARS OF DRIVING, HAVE NEVER HAD A CLUTCH FAILURE PRIOR TO THIS CAR, I DO NOT THINK THAT MY DRIVING IS TO BLAME. IT IS APPARENT FROM THE NUMEROUS EXPERIENCES I HAVE READ ABOUT THAT THERE IS A SERIOUS DEFECT IN THE QUALITY OR BUILD OF THE VW CLUTCH SYSTEM IN NEWER MODELS. FORTUNATELY NO ONE WAS INJURED IN THIS OCCURENCE, BUT SINCE THE CAR SUDDENLY STOPPED SHIFTING IN TRAFFIC, THERE COULD EASILY HAVE BEEN ACCIDENTS INVOLVED. THIS MATTER NEEDS TO BE LOOKED INTO FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121145May 17, 2005
POWER TRAIN:CLUTCH ASSEMBLY
MY WIFE AND I PURCHASED A 2005 VW JETTA TDI (1.9 LITER DIESEL ENGINE) IN OCTOBER OF 2004. THIS VEHICLE HAD A HEATING ELEMENT THAT WAS BAD AND EVENTUALLY FIXED BY DEALER UNDER WARRANTY IN NOVEMBER OF 2004. SINCE APPROX. DECEMBER OF 2004 WE HAVE EXPERIENCED INCREASED PROBLEMS WITH THE CLUTCH DISENGAGING FROM THE FLYWHEEL WHILE SHIFTING UP OR DOWN AND WHILE PASSING CARS. I HAVE SINCE FOUND OUT THE CAR (SINCE 2001) HAS A DUAL MASS FLYWHEEL ASSEMBLY INSTALLED BY VW THAT IS AT ROOT OF PROBLEM. THE TWO LAYERED FLYWHEEL IS BECOMING OVER HEATED AND WARPING THE CLUTCH DISC ABNORMALLY IN CERTAIN SPOTS. SOME MECHANICS AND ENGINEERS HAVE SPECUALATED IMPROPER DESIGN, AND OTHERS SAID TRANSMISSION BOLTS AROUND FLYWHEEL WERE PROBABLY OVERTIGHTENED AT MANUFACTURER. EITHER WAY, OUR CLUTCH IS DISENGAGING BY ITSELF FROM THE FLYWHEEL AFTER WE DRIVE CAR FOR 60 OR 70 MILES AT ONE TIME (AND CAR IS HEATED UP). THE CLUTCH DISENGAGES AFTER SHIFING UP OR DOWN AND SOMETIMES WHILE PASSING, CAUSING PROBLEMS NEGOTIATING SPEEDS. THIS MEANS LACK OF CONTROL FROM THE DRIVER WHICH EQUALS SAFETY HAZARD FOR MOST. OUR CAR STARTED THIS AT 11,500 MILES, BUT DEALER IS REFUSING WARRANTY WORK BECAUSE HIS SERVICE ADVISOR FAILED TO NOTE THE PROBLEM WE REQUESTED TO HAVE CHECKED ON THREE SEPARATE OCCASIONS. DEALER IS ALSO DENYING IT IS A CLUTCH/FLYWHEEL PROBLEM SINCE HE CAN NOT DUPLICATE IT IN FIFTEEN MINUTES, BUT HAS REFUSED TO LOOK ANY FURTHER. MOST RESEARCH I HAVE DONE SHOWS THOUSANDS OF VW JETTA CUSTOMERS WITH SAME PROBLEM BETWEEN 11K AND 20K MILEAGE (FROM 2001 TO 2005 MODELS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121211May 17, 2005
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY CAR HAD RECALL #04V096000 PERFORMED APPROX 1.5 YEARS AGO (A SWITCH WAS REPLACED). THAT SAME SWITCH HAD BEEN REPLACED SEVERAL TIMES BEFORE. IT IS THE SWITCH THAT DETECTS WHETHER OR NOT I HAVE PRESSED THE BRAKE, ALLOWING ME TO SHIFT OUT OF PARK. SOMETIMES IT ALSO AFFECTS MY BRAKE LIGHTS, CAUSING THEM TO NOT TURN ON WHEN THE BRAKE IS DEPRESSED. HOWEVER, ON MAY 14, 2005 I BROUGHT THE CAR IN AGAIN FOR THE SAME PROBLEM, EVEN AFTER THE RECALL. THIS IS THE 4TH TIME IT HAS HAPPENED. THIS TIME IT DID AFFECT THE BRAKE LIGHTS - THEY WOULD NOT COME ON WHEN I DEPRESSED THE BRAKE. THE DEALERSHIP STATED THAT THE CAUSE OF THE BRAKE LIGHT FAILURE WAS NOT DUE TO A FUSE, BUT DUE TO THAT SWITCH, AND THAT THE TWO ARE CONNECTED. WHEN THE SWITCH MALFUNCTIONS THE BRAKE LIGHTS COULD MALFUNCTION AS WELL. THE DEALERSHIP REPLACED THE SWITCH (AGAIN). THIS IS THE 4TH TIME THAT PART HAS BEEN REPLACED. THE CONSUMER HAS EXPERIENCED SEVERAL ELECTRICAL FAILURES SUCH AS A SHORT TO THE GROUND WHICH REQUIRED A NEW FUEL PUMP RELAY, ESP LIGHT WHICH INDICATED A BAD BRAKE LIGHT, THE CHECK ENGINE LIGHT ILLUMINATED INDICATING A BAD ABS PUMP AND RELAY. UPDATED 01/27/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121077May 16, 2005
WHEELS
DT: THE CONSUMER OWNS A 1996 VOLKSWAGEN JETTA. SHE SAID THAT IN 2003 HER REAR TIRE BLEW OUT CAUSING AN ACCIDENT AND ALMOST TAKING THE LIFE OF HER DAUGHTER. WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS, DEALER HAD TO REPLACE THE WHEEL BEARINGS AND THE WHEEL STRUTS. ON MAY 15, 2005 HER HUSBAND CHECKS THE VEHICLE REGULARLY TO MAKE SURE IT IS SAFE. WHILE CHECKING THE VEHICLE HE NOTICED THE WHEEL WAS LOOSE. THEY TOOK THE VEHICLE BACK TO A TIRE CENTER AND THEY SAID THAT EVERYTHING WOULD HAVE TO BE REPLACED AGAIN. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10122604May 12, 2005
AIR BAGS
CONSUMER REQUEST FOR REIMBURSMENT REGARDING REPAIRS FOR THE AIR BAG EQUIPMENT WHICH INADVERTENTLY DEPLOYED WHEN THE VEHICLE RAN OVER A CURB.***NO ANSWER REQUIRED***. *MR *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120653May 11, 2005
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, VEHICLE SPEED CONTROL:CRUISE CONTROL
I SIGNALED WITH MY RIGHT TURN SIGNAL FOR A RIGHT-HAND TURN, SUDDENLY THE TURN SIGNAL STOPPED FLASHING (NOT THE QUICK FLASHING & CLICKING FOR A BURNT OUT BULB), THE LIGHT STAYED ON. TRIED THE LEFT TURN SIGNAL AND THE SAME THING HAPPENED. KEPT TRYING THEM AND WOULD NOT WORK. SUDDENLY BEGAN OPERATING. THE HAZARD LIGHTS DID NOT WORK EITHER. AFTER REPEATED ATTEMPTS, THE LIGHTS UNEXPECTEDLY BEGAN WORKING. I CONTINUED DRIVING, WHEN I SIGNALED ANOTHER RIGHT-HAND TURN THE AGAIN THE SIGNAL REPEATED THE PREVIOUS FAILURE. I IMMEDIATELY CONTACTED THE AUTO REPAIR SHOP THAT I USE AND SETUP AN APPOINTMENT FOR SERVICE THREE DAYS LATER. THE PROBLEM OCCURRED INTERMITTENLY BETWEEN THE FIRST OCCURRANCE AND THE SERVICE APPOINTMENT. THE SERVICE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM IMMEDIATELY BUT THE HEADLAMPS WOULD NOT GO TO BRIGHT. HE DID EVENTUALLY HAVE THE PROBLEM WITH THE TURN SIGNALS. THE END RESULT WAS TO REPLACE THE SWITCH: HEADLAM DIMMER/TURN SIGNAL/CRUISE SWITCH 8L0953513J01C (PART #). THIS IS AN INTEGRATED SWITCH. I HAVE LISTED THE THREE COMPONENTS SEPARATELY ON THE COMPLAINT LIST. THIS SAME SHOP HAD CHANGED THE SAME SWITCH ON AN AUDI. I DO NOT KNOW IF THE REPLACED PART WOULD STILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120658May 11, 2005
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
DT: HOOD LATCH ABOUT 05/01/05 THE SAFETY FEATURE OF HOOD LATCH, WHICH PREVENTS HOOD FROM OPENING INADVERTENTLY FAILED. HOOD OPENED UP WHILE DRIVING ON FLAT LAND IN DRY WEATHER. WAS DRIVING ABOUT 35-40. ON A 4 LANE ROAD. DEALER IS INSTALLING NEW HOOD LATCH. HOOD LATCH IS BENT. THE ARM THAT HOLDS HOOD UP WHEN OPEN HAD TO BE REMOVED. AND FURTHER COSMETIC DAMAGE HAS RESULTED DUE TO THE HOOD LATCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120563May 10, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
DT: TURN SIGNALS WOULD NOT WORK, TAKEN TO DEALER, AND THEY SAID IT WAS THE HAZARD FLASHER. THEY REPLACED THIS PART. THIS IS NOW WORKING. CONSUMER RECEIVED RECALL NOTICE AND SEND IN PAPER WORK FOR REFUND. NOW THEY INSIST THAT SHE TAKE HER CAR BACK TO THE DEALER FOR INSPECTION BEFORE THEY WILL REFUND HER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120578May 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 VW JETTA VR6 TRANSMISSION FAILS TO SHIFT SMOOTHLY FROM 1ST TO 2ND AND 2ND TO 3RD GEAR. ENGINE RPMS SPIKE/SURGE BEFORE ENGAGING NEXT HIGHEST GEAR, AT WHICH POINT THE GEAR IS SLAMMED INTO AS THE RPMS ARE TOO HIGH TO ENGAGE THE GEAR PROPERLY. HAVE TAKEN THE VEHICLE TO TWO DIFFERENT VW DEALERS TWO DIFFERENT TIMES (FOUR VISITS TOTAL) AND DEALERS SAY THEY CANNOT DUPLICATE THE PROBLEM OR THAT THEY RESET THE SHIFTING POINTS IN THE FUZZY LOGIC. INDEPENDENT TRANSMISSION SHOP CALLS FOR REPLACEMENT OF THE VALVE BODY, ALL ELECTRONICS AND HARD COMPONENTS IN VALVE BODY FOR A COST OF $3425. VW OF AMERICA REFUSES TO ACKNOWLEDGE A PROBLEM EXITS UNLESS DIAGNOSED BY A VW DEALER AND WILL NOT PAY FOR DIAGNOSIS BY A THIRD PARTY MECHANIC. THIS PROBLEM HAS PERSISTED FOR OVER 15 MONTHS AND 30,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120216May 8, 2005
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL SYSTEM, OTHER
SEPTEMBER 2002 - LEASED 2002 VW JETTA 1.8T. JULY 2003 - CHECK ENGINE LIGHT CAME ON, IGNITION COILS HAD TO BE REPLACED PER RECALL. NOVEMBER 2003 - PLUMES OF BLACK SMOKE CAME OUT OF TAILPIPE - THEY DETERMINED THE OXYGEN SENSOR NEEDED REPLACING. NOVEMBER 2003 - (A DAY LATER) SMOKE STILL COMING OUT OF TAILPIPE, THEY DETERMINED THERE WAS OIL IN THE TURBO, THEY HAD TO REMOVE AND INSTALL NEW TURBO CHARGER AND THERE WAS AN OIL LEAK, THEY HAD TO REMOVE AND INSTALL OIL LINE. NOVEMBER 2003- CAR MAKING WHOOSING NOISE, HAD TO RESCURE LOOSE INTAKE HOSE. MAY 2004 - REPLACE BREAKLIGHT SWITCH PER RECALL. JULY 2004 - DRIVERS SIDE WINDOW FELL - HAD TO HAVE BOTH WINDOWS AND CLAMPS REPLACED PER RECALL. (IF THIS HAD HAPPENED AFTER HOURS, MY CAR COULD HAVE EASILY BEEN VANDILIZED, FORTUNATELY IT WAS DURING THE DAY AND I WAS NEAR THE DEALER SO THEY WERE ABLE TO GET THEM WEDGED SHUT BEFORE THEY COULD GET THE CAR IN TO BE FIXED.) JULY 2004 (A DAY LATER) - BATTERY DIED, GOT JUMPED AND WAS TOWED TO SHOP, IT WAS DETERMINED I NEEDED A NEW BATTERY. NO PROBLEMS FOR ALMOST A YEAR, THOUGHT I WAS HOMEFREE... MAY 2005 - CLACKING NOISE IN ENGINE, SLUDGE ON DIPSTICK AND IN OIL FILL CAP. NO OIL LIGHT OR CHECK ENGINE LIGHT EVER CAME ON. HAD TO ALSO HAVE HAZARD SWITCH REPLACED PER RECALL. I AM CURRENTLY WAITING TO SEE IF THEY WILL COVER THE REPAIRS UNDER MY WARRANTY. MY CAR NEEDS TO HAVE THE OIL PAN REMOVED TO SEE IF THERE IS ANY FURTHER DAMAGE. I WAS NEVER TOLD TO YOU USE SYNETHIC OIL IN MY CAR AND THAT APPARENTLY IS THE CAUSE OF THE SLUDGE PROBLEM. FROM LOOKING ONLINE, IT SEEMS MANY MORE PEOPLE THAN JUST MYSELF HAVE HAD THIS PROBLEM. VW NEEDS TO RECALL THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121491May 5, 2005
ELECTRICAL SYSTEM:IGNITION
2001 VOLKSWAGEN JETTA HAS A FAULTY IGNITION COIL WIRING HARNESS.*MR THE CONSUMER COMPLAINED ENGINE IDLE FLUCTUATION AND A MISS IN THE ENGINE WHEN ACCELERATING FROM A STOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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