Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10594618May 28, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
HEARD A SMALL POP SOUND WHILE LISTENING TO THE RADIO AND THE SYSTEM WENT DEAD. CALLED VWOA AND THEY WOULD NOT OPEN A CLAIM. THIS IS THE SECOND RADIO AS THE ORIGINAL FAILED UNDER WARRANTY AND WAS REPLACED BY THE DEALER IN 2012. I WAS TOLD THE REPLACEMENT RADIO, EVEN THOUGH IT WAS REPLACED WITH AN OE RADIO, ONLY CARRIED A 12 MONTH WARRANTY WHILE THE ORIGINAL CARRIED THE FULL 36,000 THREE YEAR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594655May 28, 2014
ELECTRICAL SYSTEM
WHILE DRIVING TO OFFICE (6 MILES) MY RADIO "POPPED" AND STOPPED WORKING. I HAD IT INSPECTED AT THE DEALERSHIP AND WAS TOLD THAT ALL FUSES WERE GOOD AND THAT RADIO DIED! THEY ATTEMPTED TO SELL ME A REPLACEMENT RADIO FOR $700! I STARTED RESEARCHING THIS ISSUE AND DISCOVERED THAT IT WAS TRENDING AMONG LIKE JETTAS. AFTER SPENDING A CONSIDERABLE AMOUNT OF TIME WITH "CUSTOMER SERVICE" AT VW, THEY TOLD ME THAT THE RADIO WAS OUT OF WARRANTY. THEY REFUSED TO TELL ME IF THIS PROBLEM WAS HAPPENING TO OTHER OWNERS. AFTER TALKING TO TWO DEALERS IN DALLAS, TX, I DISCOVERED THAT A FAULTY RADIO WAS THE CURRENT TREND IN THE 2010 VW JETTAS. THEIR SOLUTION WAS TO SELL ME A REFURBISHED RADIO TO FIX THE PROBLEM, AND NOT ADDRESS THE TRUE CAUSE OF THE COMPLAINTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594698May 28, 2014
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
ENTIRE STEREO SYSTEM (INCLUDING RADIO, CD PLAYER, BLUETOOTH) STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594291May 27, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
FROM A COMPLETE STOP, PUSHED THE ACCELERATOR AND NOTHING HAPPENED FOR 4 TO 5 SECONDS. TRIED AGAIN AND THE CAR SLOWLY ROLLED FORWARD ONLY TO HAVE THE ACCELERATOR NOT WORK AGAIN ALMOST CAUSING THE CAR TO BE T-BONED IN AN INTERSECTION. THIS HAPPENED SEVERAL TIME THAT DAY. FOOT WAS NO WHERE NEAR THE BRAKE PEDAL. THIS HAS OCCURRED SEVERAL TIMES SINCE AND 5-24-14 HAPPENED AGAIN ALMOST CAUSING US TO GET HIT CROSSING TRAFFIC. 2 DEALERSHIPS HAVE YET TO DUPLICATE IT AND WILL GO IN AGAIN 6-3. THIS CAR IS DANGEROUS TO DRIVE, SO MUCH IT HAS SAT TWICE A WEEK AT A TIME. IT IS NOT A TURBO OR DIESEL RESPONSE. THERE IS A HUGE PROBLEM WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594296May 27, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE DECELERATED TO 30 MPH. THE GLOW PLUG ON THE DASH ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE IMPELLER SHAFT ON THE TURBO NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594327May 27, 2014
FUEL SYSTEM, DIESEL
HIGH PRESSURE FUEL PUMP FAILURE. ALWAYS FUELED UP WITH ULTRA LOW SULFUR DIESEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594350May 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL SANK TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE CAUSED FOUR OTHER VEHICLES TO CRASH. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS SCHEDULED TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10594375May 27, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, DIESEL
I WAS DRIVING DOWN THE ROAD WHEN I ACCELERATED HARD AND I PREDNDIO LIGHT OF "GLOW PLUG" ON THE PANEL, THE CAR LOST POWER AND WAS LIMITED TO SPEND TWO THOUSAND RPM'S COMING HOME THAT WAS CLOSE. I DID NOTHING THAT NIGHT, I FOLLOWED TURNING ON THE LIGHT IN THE PANEL. THE NEXT DAY I TURN IT NORMAL, I TURNED ON THE LIGHT ... THEN IT CAUGHT ME WAY TO WORK AGAIN AND I RETURN TO MY HOME, I TURNED ON AND OFF AND IT CAUGHT AND NEVER TURN OFF. TAKE IT TO THE VW SERVICE CENTER AND WAS TOLD THAT THE PUMP HAS FAULT INJECTION AND PARTICULATE THROUGHOUT THE FUEL SYSTEM. TELL ME THAT THE REPAIR WILL COST MORE THAN 4000 DOLLARS ... AND THE WORST IS THAT NO WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594447May 27, 2014
ELECTRICAL SYSTEM
FUSE BOX IN ENGINE COMPARTMENT, ALARM LIGHT ABOUT RIGHT HEADLIGHT, RIGHT TAILLIGHT, NOT WORKING. CHECKED INTERNET MANY COMPLAINTS ON THIS ISSUE, CHECK FUSE IN FUSE BOX ENGINE COMPARTMENT. 30AMP FUSE BURN MARKS, SLIGHT MELTING OF BOX WHERE FUSE INSERTS. SPRING IS HERE. AC NOT WORKING, FANS NOT TO SPEED, COMPRESSOR NOT ENGAGING PROPERLY. ALL ELSE CHECKS OUT. AGAIN FUSE STRAP HAS MELTED AND/OR NOT IN ORIGINAL CONDITION. NEW FUSE BOX + LABOR >500 FOR WHAT I CONSIDER A MANUFACTURE DEFECT/DESIGN FAILURE. DRIVING MY DEPENDABLE 2009 F150. AT LEAST I'M COOL GOING HOME FROM WORK. WE'LL WORTH THE EXTRA $15 IN FUEL. MANUFACTURE REFUSED TO REPLACE OR ASSIST IN $ FOR REPLACEMENT. ALSO OWN A TIGUA 2012. IS NOW ON SALE BEFORE ISSUE OCCURS TO IT, WILL INCUR LOSS ON LOAN. BETTER THAN BEING STUCK WITH BAD PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594001May 26, 2014
FUEL SYSTEM, DIESEL
WHILE PASSING THROUGH A BUSY INTERSECTION, ENGINE SUDDENLY SHUTDOWN, WITH ENGINE FAILURE WARNING MESSAGE. WOULD NOT RESTART. PUSHED VEHICLE OUT OF INTERSECTION AND TO SHOULDER, WHERE I AWAITED TOW TRUCK. HIGH PRESSURE FUEL PUMP HAD FAILED, CONTAMINATING THE ENTIRE FUEL SYSTEM WITH SHRAPNEL, REQUIRING THE ENTIRE SYSTEM TO BE REPLACED. THIS IS IN LINE WITH FAILURE DESCRIBED IN CAMPAIGN EA11003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594002May 26, 2014
FUEL SYSTEM, DIESEL
WHILE IDLING IN DRIVE THROUGH, ENGINE STARTED MAKING A RUBBING NOISE, FOLLOWED BY SUDDEN ENGINE SHUTDOWN AND "ENGINE FAILURE" WARNING MESSAGE. WOULD NOT RESTART. HAD TO PUSH VEHICLE OUT OF DRIVE THROUGH AND AWAIT TOW. VW SERVICE DEPARTMENT CONFIRMED THE HIGH PRESSURE FUEL PUMP HAD FAILED, AND THE ENTIRE SYSTEM WOULD NEED TO BE REPLACED (AS DESCRIBED IN CAMPAIGN EA11003). THIS IS THE SECOND OCCURRENCE ON THIS VEHICLE (PREVIOUS INSTANCE WAS IN NOVEMBER 2012). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594139May 26, 2014
ELECTRICAL SYSTEM
WHILE SHOPPING ON BLACK FRIDAY AND INTERMITTENTLY SINCE THEN THE LEFT REAR DOOR WON'T LOCK. HAVING A SMALL CHILD THAT IS IN THE BACK SEAT, THIS IS A SAFETY ISSUE FOR OUR FAMILY. IT ONLY TAKES ONE PULL OF THE HANDLE TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593960May 25, 2014
ENGINE
I WAS DRIVING HOME FROM A SHORT TRIP(<5 MILES) WHEN MY CAR COMPLETELY STOPPED GOING ON A BUSY STREET. I WAS UNABLE TO MOVE THE CAR OUT OF THE WAY ON COMING TRAFFIC. I HEARD A LOUD POP PRIOR TO ITS LOSING POWER. I CALLED A TOW TRUCK WHO TRIED TO JUMP CAR BUT THE ENGINE WOULD NOT TURN OVER. I TOOK IT TO THE MECHANIC WHO HAD SOLD THE CAR TO ME AND I WAS TOLD THAT ONE OF THE PISTONS HAD RUPTURED THE ENGINE BLOCK. THEY HAD NO EXPLANATION ABOUT WHY THIS HAD HAPPENED. THE CAR HAD BEEN SERVICED( OIL CHANGE, VALVE REPAIR, TIMING BELT REPLACEMENT, WATER PUMP REPLACEMENT) ABOUT 500 MILES BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593608May 23, 2014
ELECTRICAL SYSTEM
WHILE LISTENING TO THE RADIO WITH THE VOLUME LESS THAN 50% THE SPEAKERS POPPED AND THE RADIO SHUT OFF. I TOOK IT TO TWO DEALERSHIPS THE SECOND ONE SAID SOMETHING IN THE RADIO "BURNED OUT." IT APPEARS THAT THIS ISSUE IS COMMON TO THIS MODEL OF VW RADIO SO MUCH SO THAT VW HAS A "RADIO EXCHANGE PROGRAM" WHERE THEY SELL YOU A REFURBISHED MODEL FOR HALF THE PRICE OF A NEW ONE SOMEWHERE BETWEEN $600-$1000 ACCORDING TO THE VW DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593056May 21, 2014
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE A/C WAS OPERATED, THERE WAS A STRONG ODOR EMITTED FROM THE VENTS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE EVAPORATOR COIL NEEDED TO BE CLEANED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593217May 21, 2014
AIR BAGS, SEATS, STRUCTURE:BODY
OUR CAR IS DRIVEN BY 2 DRIVERS- I AM 5 FEET TALL, MY HUSBAND IS 6'1". THE CAR SEAT GETS MOVED BACK AND FORTH A LOT AS WE BOTH DRIVE THE CAR DAILY. IN LATE NOVEMBER MY HUSBAND MOVED THE SEAT ALL THE WAY BACK AND IT MADE A CRACKING NOISE. WE LATER NOTICED THE AIR BAG LIGHT WAS ON. HE FOUND THE BROKEN WIRE UNDER THE SEAT AND REPAIRED IT, BUT THE LIGHT WAS STILL ON. A CALL TO THE DEALERSHIP REVEALED THEY KNEW ABOUT THE ISSUE AND THE FIX WAS TO "NOT MOVE THE SEAT SO MUCH". THE NEXT WEEK- BEFORE WE HAD A CHANCE TO TAKE THE CAR IN TO GET THE LIGHT CLEARED- THE CAR WAS INVOLVED IN A COLLISION. I REAR ENDED A CAR IN SLOW-AND-GO TRAFFIC WHEN SHE SWITCHED LANES IN FRONT OF ME WHILE I WAS ACCELERATING. $15,000 IN DAMAGE WAS DONE TO THE CAR BUT THE AIR BAGS DID NOT GO OFF. A WITNESS THAT STOPPED TO HELP HAD TO PRY THE DOOR OPEN TO GET ME OUT. THE FIGHTER FIGHTERS ALL REMARKED THAT THEY COULD NOT BELIEVE THE AIR BAGS DIDN'T GO OFF. NO AIRBAGS COULD HAVE BEEN A HUGE ISSUE IF THE ACCIDENT WAS WORSE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592899May 20, 2014
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592816May 20, 2014
ELECTRICAL SYSTEM
SINCE 2010 I HAVE OWNED A VOLKSWAGEN JETTA TDI AND HAVE BEEN SATISFIED WITH ITS PERFORMANCE DESPITE A FEW MINOR ISSUES; HOWEVER, I HAVE SUDDENLY EXPERIENCED SERIOUS AND COSTLY ISSUES WITH MY TOUCH SCREEN RADIO THAT HAS FORCED ME TO TAKE ACTION. THE DEVICE SUDDENLY AND WITH NO WARING FAILED TO OPERATE IN ANY CAPACITY. I HAVE CONSULTED WITH THE VW DEALERSHIP WHERE I HAVE MY VEHICLE MAINTENANCE AND IT WAS SUGGESTED THAT I REPLACE THE RADIO WITH THE SAME MODEL I CURRENTLY HAVE INSTALLED AT A COST TO ME OF $795. AFTER EXTENSIVE RESEARCH OF MANY HOURS AS WELL AS SPEAKING WITH OTHER VOLKSWAGEN ENTHUSIAST I HAVE COME TO THE FRIGHTENING CONCLUSION THAT THIS IS NOT AN ISOLATED INCIDENT OF PRODUCT MALFUNCTION. CONSIDERING VW RESPONSE TO WHAT APPEARS TO BE A WELL KNOWN AND DOCUMENTED PRODUCT DEFECT, MY NEXT STEPS ARE TO MAKE THE GENERAL PUBLIC AWARE OF VOLKSWAGENS GROSS NEGLIGENCE AND POOR CONSUMER RELATIONS IN THIS MATTER. I LOOK FORWARD TO A RESOLUTION TO THIS PROBLEM PLEASE CONTACT ME AT MY EMAIL ADDRESS OR BY PHONE AT [XXX] SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592832May 20, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WELL OVER A 100 PEOPLE HAVE COMPLAINED ABOUT THE SAME EXACT ISSUE WITH THEIR 2010 VW TOUCH SCREEN RADIO DYING OUT OF NO WHERE. THE WEBSITE WITH ALL KNOWN COMPLAINTS IS AT: HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. VW REFUSES TO BE ACCOUNTABLE FOR THEIR MERCHANDISE. WEAR AND TEAR ON ENGINE PARTS, COMPLETELY UNDERSTANDABLE. A $1000 CRASHING OUT ON MULTIPLE 2010 VWS IS A TREND AND SHOULD BE HANDLED ACCORDINGLY BY A RESPONSIBLE ORGANIZATION. HOWEVER, THIS IS NOT THE CASE. VW CONSIDERS A RADIO A LUXURY ITEM AND WILL NOT REPAIR THE RADIO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592447May 19, 2014
FUEL/PROPULSION SYSTEM
I LOST POWER AND A MECHANIC HAS SINCE ATTRIBUTED IT TO THE HPFP (HIGH PRESSURE FUEL PUMP) ISSUE OUTLINED IN A TECHNICAL SERVICE BULLETINS. THE ISSUE CAUSES METAL FRAGMENTS TO CONTAMINATE THE ENTIRE FUEL SYSTEM. VW RECOMMENDS OVER $9,000 IN FIXES FOR THE COMPROMISED CAR, SOMETHING THAT IN A SINGLE STROKE EXCEEDS THE REMAINING VALUE OF AN OTHERWISE WELL MAINTAINED CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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