Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11612485September 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
As you park the car the EPB faulty parking brake engages without being told to engage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612422September 3, 2024
ELECTRICAL SYSTEM
The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612065September 2, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I drove over a commercial-grade water hose unraveled in the middle of the lane. It had metal couplings on it and my oil pan was damaged due to the low riding body of the VW to the road. The vehicle was drivable for 5 minutes afterward & the low engine pressure light turned on, but I was in a dangerous area with traffic during rush hour in the evening. It was congested with multiple avenues of transportation via buses, scooters, and pedestrian crosswalks. I started to lose power steering and the gas pedal would not accelerate the car, but the brakes still worked. I was able to coast the car to a stop & nearby a Midas car shop. Midas replaced the damaged oil pan and did not have any other damage reported. Midas informed me that my vehicle would not start, but failed to mention that the safety of my vehicle was compromised with rolled down windows. I inspected my car on 8.20.24, the battery was still working & powered the lights but the window power and engine would not operate. On 8.22.24 I paid for the work & noticed the windows were now rolled up & Midas said an employee used the power from the battery to override the window system but the car still would not start and needed to go to a dealership to access the engine codes for this hybrid vehicle. Towed the vehicle to VW, who said that Midas was not accurate in their description, as there were no access codes needed for the vehicle & it should have started once the oil pan was replaced. The VW diagnostic results showed a “bad” battery and the transmission failed/ stopped engaging and needed a replacement of the transmission along with the battery which would total $11K! The VW agent recommended that I contact other car repair companies to rebuild it for a more affordable solution. Midas and VW were the only car repair companies to evaluate my car and it is currently at VW where it can be inspected if needed. The safety recall code: 34J6, of 2015 VW Jetta Hybrids somehow exclude some VINs until owners had issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611846August 30, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Malfunction ignition switch, and ignition cylinder, 50,000 miles on car. Took it to the dealer for diagnosis. No warning lamps or lights showed. My car just stopped allowing my key to come out of the ignition to turn the car off. I have to struggle to get it out of the ignition for 10-20 mins every time I take my key out. My car could potentially not turn on or off when the pieces go out completely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611893August 30, 2024
ENGINE
I purchased 2019 Volkswagen Jetta RLine Turbo in 2022 with 30 something thousand miles with warranty. The car was and only serviced at Volkswagen dealership since purchased(oil changes, etc.). My daughter mentioned several times to the service people the coolant was empty and needed to be refilled they checked and said it probably do to the heat and use of AC. So we took car in for an oil change at 60,000-70,000 to a Volkswagen dealership in Tampa because oil light came on. They said that the engine oil had sludge all throughout the engine. How no way possible. The car had only been serviced at Volkswagen in Brandon were we lived since we purchased it. I couldn’t believe it. They had just serviced our car at Brandon location not even a month or so. They couldn’t find the problem is all I was told. I have spent over $3500 in 5 mths trying to have the dealership mechanics give us an answer. I spent $24,000 for this vehicle and doesn’t have 75,000 miles. They said it is a failure within engine! Help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611407August 28, 2024
FUEL/PROPULSION SYSTEM
2013 Jetta hybrid 80,00 miles on it driving on a highway suddenly rpm go lowered in the middle of highway loss power trying to maneuver to the side of the highway has to towed home now can't do reverse and lots of leaking fluid on the car take to the mechanic shop found out the transmission no working the mechanic shop said the probably my cars is in those car on recalled because they worked on those problems before
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610946August 26, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
When accelerating from 1st gear to 2nd gear, the gear gets stuck.. Rpms spike high and the car won't go any faster until it gets unstuck. This has caused issues while in traffic, nearly getting ran over by cars behind me. I can't accelerate as normal when pulling onto a road, there's the risk that the transmission gets stuck and I can't move forward. This car is only 5 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610776August 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I keep getting a cylinder 1 and 4 misfire on a 6MT on cold start. I previously had another 2024 jetta gli and it had the same exact problem as this one. the dealer confirmed the problem and bought the car back and now it is happening on the new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610694August 25, 2024
AIR BAGS
Air bag light came on unprovoked. Remains on. We noted this announcement and feel it is the same problem. ((In April 2023, Volkswagen recalled some vehicles due to a faulty front passenger detection system that could deactivate the front passenger air bag. A deactivated air bag won't deploy in a crash, which could increase the risk of injury to the front passenger. Volkswagen is developing a remedy and will notify owners when it's available. In the meantime, owners shouldn't let anyone sit in the front passenger seat. ))
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610175August 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
I took my car for ignition switch recall but after one month I have same issue tge car won't start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609927August 21, 2024
ENGINE
I have gotten a multiple cylinder misfire since 800 miles and VW dealerships haven't been able to figure out why at first they said bad fuel then bad plugs and they have tried to treat both and it has not been fixed they will clear the light and it comes back almost immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609409August 19, 2024
ELECTRICAL SYSTEM, ENGINE
I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609555August 19, 2024
ENGINE
EGR is getting stuck open / closed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609456August 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Codes read cylinder misfire. People say they cannot fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609446August 19, 2024
ENGINE
The check engine light would come on due to it misfiring on cold starts, dealer seems to have fixed it by replacing the coil packs. Many others also have this issue and haven’t been able to get it fixed. This is a serious issue that seems to be only happening on 2023 and newer model year Jetta GLIs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609429August 19, 2024
ENGINE
Purchased the car with around 70 miles. Dealer filled the car up full with gas when driven off the lot. Check engine light at 300 miles. Took into the dealer to deal with it. Dealer reported misfire on multiple cylinders on start up. Was told I put bad gas in the car when the dealer filled it up. Added fuel additive and reset codes, sent me on my way and only have used 91 chevron since. Next around 600 miles check engine light came back one, same issue. They put my car in transport mode and back out. Reset codes and told me to not let the car idle on startup. For a brand new car????? 1300 mile mark check engine light again, same issue. Currently still in waiting to hear what they have to say. As of 8/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608862August 15, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The components that failed or malfunctioned include the rear brake system and the EVAP (Evaporative Emission Control) system of my 2023 Volkswagen Jetta SE 1.5T FWD. Both components are available for inspection upon request. How was your safety or the safety of others put at risk? The safety risks include premature wear of the rear brakes, which could lead to reduced braking efficiency or failure, especially under emergency braking situations. The EVAP system malfunction poses an environmental risk by potentially releasing excessive emissions, and it could also lead to engine performance issues, including stalling or hesitation during acceleration, which may cause hazardous driving conditions. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issues with both the rear brakes and the EVAP system have been reproduced and confirmed by the service departments at two authorized Volkswagen dealerships. Despite multiple repair attempts, the problems have not been fully resolved. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected multiple times by Volkswagen service departments, but no inspections have been conducted by the police or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, for the EVAP system, the check engine light illuminated repeatedly, indicating a malfunction. The brake issues were not accompanied by warning lamps but were noticeable through audible grinding noises and reduced braking performance, which started occurring within the first few thousand miles after purchasing the vehicle. The brake issue was first reported to the dealer when the vehicle had less than 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608851August 15, 2024
SERVICE BRAKES
The rear brake pads needed to be replaced when the car only had 30,530 miles. The dealer stated the pads and rotors needed to be replaced. At a different shop, they turned the rotors and replaced the rear brake pads. The service tech said he had never seen a car with such worn pads with so few miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607974August 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Volkswagen Jetta. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered that fuel was leaking underneath the vehicle from the fuel tank. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 138,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607694August 10, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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