Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10716432May 14, 2015
ELECTRICAL SYSTEM
RADIO SUDDENLY QUIT. I SEE FROM THE INTERNET THAT THIS HAPPENS A LOT WITH JETTAS. I HAVE NEVER HAD A FACTORY RADIO JUST STOP WORKING IN ANY OTHER CAR I HAVE OWNED. THIS IS AN EXPENSIVE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716571May 14, 2015
FUEL/PROPULSION SYSTEM
DURING FEBRUARY, THE 2012 VW TDI JETTA SPORTWAGEN WITH 59,7000 MILES STALLED TWICE WHEN TRYING TO START THE VEHICLE. ON THE THIRD START THE VEHICLE STARTED BUT THE GLOW PLUG LIGHT WAS FLASHING AND THE CAR WOULD NOT ACCELERATE TO MORE THAN 45 MPH. THE VEHICLE LIMPED TO THE DEALERSHIP, WHO FOUND METAL FLAKES IN THE FUEL FILTER AND STATED THAT THE IN-TANK FUEL PUMP HAD FAILED. THE IN-TANK FUEL PUMP WAS REPLACED AND THE FUEL SYSTEM WAS APPARENTLY CLEARED OF METAL. AT 63,000 MILES, THE GLOW PLUG LIGHT BEGAN TO FLASH WHILE AT HIGHWAY SPEED AND THE VEHICLE BEGAN TO LOSE POWER. I GOT THE VEHICLE TO AN EXIT, STOPPED IT, TURNED THE VEHICLE OFF AND RESTARTED. THE GLOW PLUG LIGHT WAS NO LONGER FLASHING AND THE CAR WAS DRIVABLE ALTHOUGH IT WAS LACKING SOME ACCELERATION AND THERE WAS A MOAN/WHINE NOISE COMING FROM THE ENGINE. GOT THE CAR BACK TO THE DEALERSHIP AND LEARNED THAT THE HIGH PRESSURE FUEL PUMP HAS FAILED AND THAT THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. THERE IS NO MIS-FUELING ISSUE, AND DIESEL RECEIPTS ARE KEPT AT FILL UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716141May 13, 2015
ELECTRICAL SYSTEM
VW RADIO DEFECT. RADIO WILL POP AND GO DEAD, CAUSING A 25 MILIAMP DRAIN ON BATTERY UNTIL REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716303May 13, 2015
ELECTRICAL SYSTEM
DRIVING DOWN HIGHWAY, CARS RADIO JUST DIES COMPLETELY STOPS. QUICKLY MOVED OVER NOT KNOWING WHAT WAS WRONG. WORRIED SOMETHING COULD HAPPEN TO CAR ITSELF. GOT HOME CHECKED FUSES WHICH WERE FINE.TURNED CAR BACK ON, VEHICLE DASH IS DISPLAYING SEVERAL INDICATORS. NOT SURE IF CAR IS EVEN SAFE TO DRIVE.VOLKSWAGEN DIDN'T ACKNOWLEDGE ISSUE EVEN THOUGH THERE ARE SEVERAL COMPLAINTS SIMILAR TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715916May 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE AT A COMPLETE STOP ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS A TWO SECOND DELAYED RESPONSE. THE VEHICLE WAS EQUIPPED WITH AN ELECTRONIC HILL START ASSISTANCE FEATURE. THE FAILURE RECURRED NUMEROUS TIMES. ON A SEPARATE OCCASION, THE UNOCCUPIED VEHICLE WAS PARKED ON A SLIGHT INCLINE AND THE VEHICLE ROLLED WITH THE EMERGENCY BRAKE ENGAGED. THE VEHICLE CRASHED INTO A TREE. FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10716025May 12, 2015
ELECTRICAL SYSTEM
RADIO STOPPED WORKING IN VW JETTA TDI 2010 - I GOT INTO MY VEHICLE AND STARTED THE ENGINE - AFTER FINDING THAT THE RADIO DID NOT START UP, I PUSHED THE POWER BUTTON BUT WITH NO SUCCESS. I CHECKED THE FUSE AND IT SEEMS FINE, THEN I LOOKED UP THIS ISSUE ONLINE AND FOUND A SIGNIFICANT NUMBER OF COMPLAINTS FOR THE SAME EXACT YEAR AND MODEL (TDI). AS A RESULT, I AM UNABLE TO USE BLUETOOTH FOR HANDS FREE PHONE CONVERSATION WHICH PRESENTS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714945May 6, 2015
FUEL/PROPULSION SYSTEM
THE CAR STARTED TO MAKE A STRANGE SOUND AND SHORTLY AFTER LOST ALMOST ALL POWER THEN STALLED OUT. THE GLOW PLUG LIGHT WAS FLASHING WHICH INDICATES A SIGNIFICANT PROBLEM. IT RESTARTED BUT STILL HAD NO POWER. I PULLED OVER TO THE SIDE OF THE ROAD WHERE IT STALLED AGAIN AND NOW WOULD NOT RESTART. I HAD THE CAR TOWED TO MY MECHANIC WHERE THEY FOUND THAT THE HPFP HIGH PRESSURE FUEL PUMP HAD FAILED. WHEN IT FAILED IT SELF DESTRUCTED PUTTING METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. VW'S RECOMMENDED REPAIR IS TO REPLACE THE ENTIRE FUEL SYSTEM AT A COST OF OVER $8000. THIS VEHICLE HAS BEEN METICULOUSLY MAINTAINED AND HAS NEVER BEEN MISFUELED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714966May 6, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE SUN ROOF GLASS EXPLODED. THE SUN ROOF INSIDE COVER WAS CLOSED; THEREFORE, ONLY A SMALL AMOUNT OF THE FRACTURED GLASS PENETRATED THE VEHICLE. THE CONTACT DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714692May 5, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS HAVING TROUBLE WITH VARIOUS LIGHT BULBS GOING OUT. IT TURNED OUT TO BE A FUSE THAT HAD MELTED THE FUSE PLATE. I AM LUCKY THAT IT HAD NOT STARTED A FIRE. MY DEALER REPLACED THE FUSE PLATE AT A COST OF 372 WHICH VW IS REFUSING TO REIMBURSE ME FOR. I KNOW OTHER VW MODELS HAVE HAD THE EXACT SAME PROBLEM AND HAVE BEEN RECALLED. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE RECALLED AS SOON AS POSSIBLE. LOOSING YOUR HEADLIGHTS AT NIGHT OR A VEHICLE FIRE ARE SERIOUS SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714703May 5, 2015
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I TURNED MY CAR ON AND THE RADIO WAS DEAD. THE RADIO IS ALSO THE BLUETOOTH DEVICE AND IS NOW UNSAFE FOR ME TO USE MY PHONE WHILE IN THE CAR. I HAVE READ THAT MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714571May 5, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
PARKING THE CAR IN PARKING SPACE. CAR MADE EXTREMELY LOUD NOISE (LIKE A BACKFIRE) AND THEN AUTO ACCELERATED. TRIED HITTING THE BRAKE BUT BRAKE DID NOT DECOMPRESS. HIT A PARKED CAR IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10714219May 3, 2015
TIRES, TIRES:SIDEWALL
2014 VW JETTA HAS BEEN EXPERIENCING PROBLEMS WITH LOW TIRES AND HANDLING ISSUES WHILE DRIVING ON DRY, WET OR EXTREME HEAT CONDITIONS. THIS CAR HAS BEEN SERVICED BY THE DEALER SINCE ITS PURCHASE 13-NOV-2013 AND WASN'T UNTIL 1-MAY-2015 THAT WE NOTICED 3 OF THE 4 TIRES HAVE SIDEWALLS WHICH HAVE SEPARATED AND COME APART ON THE SIDE OF THE TIRE AS WELL AS IN MULTIPLE PLACES OF THE TIRE. THE TIRES HAVE 20,000 MILES ARE IN GREAT CONDITION AND HAVE PROBLEMS WITH THE SIDEWALLS ONLY. SEEMS TO BE A RECURRING ISSUE I HAVE NOTICED WITH THESE TIRES AND I AM HAVING THEM ALL REPLACED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714021May 1, 2015
FUEL/PROPULSION SYSTEM
VEHICLE ENGINE SHUT OFF DURING TRAVEL, DUE TO FUEL FILTER BEING CLOGGED BY METAL DEBRIS. THE HIGH PRESSURE INJECTION PUMP FAILED EFFECTIVELY ENDING THE LIFE OF THE ENGINE. THE WELDS ON THE HIGH PRESSURE INJECTION PUMP HAD DETERIORATED, RESULTING METAL DEBRIS TO CIRCULATE THROUGH COMPLETE INJECTION SYSTEM. AFTER MULTIPLE FAILED ATTEMPTS TO FLUSH OUT THE INJECTION SYSTEM IT WAS DECIDED THAT THE BEST COURSE OF ACTION WAS TO REPLACE THE ENTIRE FUEL SYSTEM ALONG WITH THE FUEL INJECTOR PUMP. THE DEALERSHIP WOULD NOT COVER THE REPAIR THAT WAS ESTIMATED TO BE AROUND $5,500. VERY UNSATISFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713780April 30, 2015
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT NOTICED A FUEL ODOR FROM THE TRUNK AREA. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE EXHAUST FLAP NEEDED TO BE REPLACED. ALSO, AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT IT WAS DUE TO THE ENGINE EXHAUST FLAP FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713666April 29, 2015
VISIBILITY/WIPER
JUST GOT THE CAR AND THE PREVIOUS OWNER SAID THE WIPER FLUID STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713286April 28, 2015
ELECTRICAL SYSTEM
I WAS DRIVING AROUND TOWN THIS PAST FRIDAY (4/24/15) AND THE RADIO MADE A LOUD "POP" SOUND AND THEN IT STOPPED WORKING; THE TOUCHSCREEN WENT BLACK AND WILL NOT TURN ON OR DISPLAY THE TIME. I CHECKED ALL THE FUSES (INCLUDING THE ONE BEHIND THE RADIO), AND THEY WERE ALL FINE. AFTER DOING SOME RESEARCH ONLINE, I LEARNED THIS IS A FAIRLY COMMON PROBLEM FOR THIS MAKE AND MODEL (HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583) BUT NO REAL SOLUTION HAS BEEN DISCOVERED. I BELIEVE THERE ARE ENOUGH INSTANCES OF MALFUNCTION THAT THIS SHOULD BE ADDRESSED BY VW AND A RECALL SHOULD BE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713312April 28, 2015
ELECTRICAL SYSTEM
THE RADIO WITH BLUETOOTH DIED AT 90507 MILES AND NOW THE BATTERY AND NEW BATTERY LOOSE CHARGE. AFTER DOING RESEARCH I FOUND THE SAME ISSUE WITH SEVERAL HUNDRED OTHER OWNERS SAME MODEL CARS HERE HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 HTTPS://WWW.FACEBOOK.COM/VW HASH TAG #VWRADIOSJUNK I CONSIDERED THIS A SAFETY ISSUE AS THE RADIO EFFECTS THE FUNCTIONING OF THE CAR AND BLUETOOTH AND SEEMS TO STOP WORKING DUE TO A SHORT OVER TIME CAUSING BATTERY DISCHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713349April 28, 2015
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I ENJOYED THIS CAR FOR THE FIRST YEAR FROM THEN ON NOTHING BUT CONSTANT PROBLEMS. THE DAUL MASS FLYWHEEL, THE DIESEL PARTICULATE FILTER #1 AT 98000 MILES WITH A CON ARTIST SERVICE MANAGER AT LAGDON VW IN VERNON CT. TELLING ME I NEEDED ANOTHER ONE 3 WEEKS LATER AND IT WAS MY FAULT AND NOT COVERED WITH VWOA STANDING BY THE DEALER I TOOK THE CAR TO A NON VW REPAIR SHOP AND THEY LAUGHED WHEN I TOLD THEM MY STORY AND HAD THE DIESEL PARTICULATE FILTER FIXED IN 10 MINUTES WITH NO CHARGE. THE CAR PASSED STATE EMISSIONS WITH NO PROBLEM. THE HIGH PRESSURE FUEL PUMP WENT. NOW WITH 6 PAYMENTS LEFT IT NEEDS TOO MUCH TO LIST AND I MAY DEFAULT ON LOAN BECAUSE OF CONSTANT MONEY SPENT ON REPAIRS. THE CREDIT UNION SAYS THEY MAY STOP FINANCING VW TDI'S BECAUSE OF ALL THE COMPLAINTS AND DEFAULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713034April 27, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEATED SEAT FUNCTION ON THE DRIVER SIDE BURNED THROUGH THE SEAT ON THE CONTACT'S RIGHT LEG. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED. THE VEHICLE WAS TO BE TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713223April 27, 2015
FUEL/PROPULSION SYSTEM
HPFP CATASTROPHIC FAILURE STARTED VEHICLE AND WHILE DRIVING EXPERIENCED LOSS OF POWER. DIESEL GLOW PLUG ILLUMINATED AND MFD MESSAGE READ "SERVICE NOW". STALLED AT TRAFFIC LIGHT AND WOULD NOT RESTART. TOWED TO VW OF CORPUS CHRISTI THE NEXT DAY. VW REPAIRED AT THEIR COST. NEVER FUELED WITH ANYTHING BUT DIESEL. REPAIR TICKET INDICATED THAT 'DIESEL LOOKED OK". I WAS FORTUNATE THAT THIS DID NOT OCCUR AT HIGHWAY SPEED. I BELIEVE THAT THE COMPLAINT WAS CLOSED TOO EARLY BY THE NHTSA AND IS NOT DUE TO MISFUELING AS YOU HAVE BEEN CONVINCED BY VW BUT RATHER A DESIGN FLAW IN THE HPFP. I HAVE LOST CONFIDENCE IN THIS BRAND AND THE NHTSA DUE TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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