Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11651238March 28, 2025
LATCHES/LOCKS/LINKAGES, PARKING BRAKE
The contact owns a 2019 Volkswagen Jetta. The contact stated that after starting the vehicle, the message "Driver Door Sensor" was displayed, and the electronic parking brake erroneously activated. During the failure, all the doors were closed and secured. The contact stated that late,r while driving approximately 10 MPH, the parking brake erroneously activated, causing the vehicle to abruptly stop. The vehicle was taken to the local dealer, who diagnosed that the driver’s side door electrical wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651265March 28, 2025
STEERING
Car won't start due to steering lock issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651070March 27, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2013 Volkswagen Jetta. The contact stated that whenever the temperature fell below 20 degrees, the windshield wipers became inoperable. The contact stated that the Body Control Module (BCM) had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the Body Control Module (BCM) needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 134,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650871March 26, 2025
ELECTRICAL SYSTEM
The ignition switch failed. Although VW had a recall for 2019 and 2020 Jettas for just this reason, the car was not included in the recall. When driving, the car warns starter system faulty and to pull over as the car will shut off. This happened on two separate occasions but was not diagnosed when first taken to the dealership 6 months ago. This time it was diagnosed but not covered by VW. I cannot get any information on how many other 2019 Jettas that were not recalled have had this problem. Any data regarding this would be appreciated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650917March 26, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
It was a hot day and I went to start my 2019 Jetta, it sent me a warning code to safely stop the vehicle and then all electrical shut off but the engine then proceeded to stall in place and not want to start back up. I got it to restart and the parking break locked up. I turned it off again and restarted it and managed to get the parking break off after several attempts. I had to have it towed as it was clearly not safe to drive. As soon as the temperature dropped the car was completely fine no electrical errors making me think this is similar to other Volkswagen vehicle issues. There is no recall in place but this is extremely unsafe for me to drive and I just purchased the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650286March 24, 2025
POWER TRAIN
One Bolt to camshaft came loose and allowed for oil to leak into the cover, covering the timing belt with oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650308March 24, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal gasoline odor inside the vehicle, entering the vehicle through the A/C vents. The check engine warning light and an unknown warning light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related to the failure of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but stated that the VIN had been removed from the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649963March 23, 2025
POWER TRAIN
I was driving down the Highway at 65 miles per hour when my vehicle suddenly appeared to go into neutral and I lost power in the middle lane and almost was rear-ended. I was able to move over to the side shoulder just gliding. The vehicle starts but while driving it the transmission suddenly appears to go into neutral. The symptoms are consistent with the Recall 34J6 but when I look up my VIN it does not show any pending recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648748March 17, 2025
FUEL/PROPULSION SYSTEM
Engine stalled and car emitted fuel smell and leaked from engine area. Vehicle towed to shop. Mechanic found fuel leak near Cylinder #4. Removed intake manifold and found fuel rail loose and leaking from #4 injector. Left upper fuel rail retaining bolt was broken and left lower bolt was loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648428March 15, 2025
POWER TRAIN
I HAVE A 2014 JETTA HYBRID. MY CAR LOST POWER WHEN I TRIED TO USE IT. BROUGHT IT TO VW OF HAYWARD AND WAS TOLD IT WAS A FAULTY MECHATRON UNIT. WHICH I PAID FOR. I FOUND A RECALL ON THIS UNIT BUT FOR SOME REASON THE RECALL DIDN'T COVER MY VEHICLE. THAT ODD BECAUSE IT SAYS THAT 2013-2015 JETTA ARE BEING RECALL FOR MECHATRON FAILURES (RECALL CODE 34J6). ALL OF THE PROBLEMS DESCRIBED IN THE RECALL WERE EXACTLY WHAT HAPPENED TO MY VEHICLE. I THINK MY CAR SHOULD HAVE BEEN COVERED BY THE RECALL. I DON'T THINK I SHOUILD HAVE TO PAY FOR THIS REPAIR ($2400). THIS DEFECT WAS KNOWN BY VW AND IT IS THEIR RESPONSIBILITY TO COVER THE COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648429March 15, 2025
SERVICE BRAKES, ENGINE, POWER TRAIN
I recently bought vehicle seen there is a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648430March 15, 2025
ELECTRICAL SYSTEM:HORN
Seller sold vehicle without a working horn and hasn’t fixed it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648350March 14, 2025
ENGINE
Coolant reservoir keeps getting empty every 1000 miles. Similar issue as reported under [XXX] nhtsaId=11613107 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646795March 6, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2024 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle unintendedly accelerated without a warning light being illuminated. The contact depressed the brake pedal to stop the vehicle. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646371March 4, 2025
ELECTRICAL SYSTEM
Driver door lock actuator motier lock sticking not opening from outside have to open from inside handle after unlocking with the remote
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646369March 4, 2025
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR, LATCHES/LOCKS/LINKAGES
Door stopped opening from handle from outside after unlocking with remote only opens from inside door handle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645459February 28, 2025
SERVICE BRAKES, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Under 20,000 miles, but over 1 year old (leased new february 12, 2021). VW dealership and secondary party reported rear brake pads and rotors were worn down to 1mm and that the car was unsafe to drive. This cost $500 to repair and I had to pay it for a car that was just over 1 year old. The dealership wanted to charge double to replace. The brakes are only warrantied for 1 year, and because most don't hit 20k miles for a year, they know that the parts are unsafe and will wear down at 20,000 miles (as reported by many many others for the 2021 VW Jetta). I have receipts of inspection and for part replacement by Brakes Plus. There were NO warnings, just the tires squeaking when the weather got cold in December. Also, ABS issues - car stalled twice in the middle of a busy street in the first 6 months of use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644963February 26, 2025
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR:INTEGRATED STARTER(OTHER THAN PROPULSION)
I hardly used this car and had it diagnosed and new battery but the car intermittently won’t start some times but there is no reason known
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644943February 25, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car has a manual transmission. In all other vehicles I have driven with cruise control, when the clutch is depressed, the cruise completely disengages, same as a brake. When cruise control is engaged and the clutch is depressed, the cruise temporarily disengages and re-engages when put into a lower gear or the same gear. VERY scary since a majority of the time, the driver is anticipating a slow down. If left out of gear for a period of time, the cruise will fully disengage. I can only guess someone copied programming for the manual transmission car from an automatic transmission car. I have reproduced this behavior multiple times. Seems unlikely to do in standard cruise control. VW of America contacted and seemed unconcerned. Has not been brought to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644383February 23, 2025
ENGINE
Car one day decided to have issues. It wouldn't turn over. So we called a row truck to come take it and run diagnostics. The tow truck driver showed up and on his decision making as im not a professional like he is he said can it turn on I said no so he pursued with saying that he is going to Jumpstart the battery in his words he says that's mainly the issue is a dead battery so he wanted to jump it with his portable jumper box as we are hooking it up to the vehicle I am inside and he connects the cables and tells me to try and turn it over in doing so the intake manifold had completely blown up. Right in front of the tow truck driver and it sounded like a cannon went off. He told me after he could hear again as well as me. We both have never experienced anything like that before. The pictures I'm providing are the damages of what jump starting the vehicle did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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