Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10936295December 19, 2016
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 VOLKWAGEN JETTA. WHILE OPERATING THE VEHICLE WITH THE FRONT SEAT WARMERS ACTIVATED, THE FRONT PASSENGER WAS BURNED WHEN THE SEAT WARMER MALFUNCTIONED. MEDICAL ATTENTION WAS NOT NEEDED. THE FAILURE BURNED A HOLE THROUGH THE FRONT PASSENGER SEAT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10936345December 19, 2016
ELECTRICAL SYSTEM, POWER TRAIN
THE KEY WOULD NOT TURN IN THE IGNITION SWITCH, AND I WAS UNABLE TO TURN THE CAR OFF. THE CAR WAS STOPPED AND IN PARK. I HAD TO BRING THE CAR TO THE DEALER AND THEY TOLD ME THAT MY ONLY OPTION TO FIX THE PROBLEM WAS TO REPLACE THE IGNITION COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936056December 18, 2016
ELECTRICAL SYSTEM
ON 12/18/2016 I WAS DRIVING THIS CAR BACK FROM THE MOVIES AT 2:30 A.M. ONCE THE MOVIE HAD ENDED IT WAS STORMING AND SLEETING. I STARTED TO NOTICE SYSTEMS SHUTTING DOWN AS INDICATED BY VARIOUS DASH LIGHTS SUCH AS ABS, AIRBAG, AMONG OTHERS. EVENTUALLY THE RADIO, INTERIOR LIGHTS SHUT OFF. THE WINDSHIELD WIPERS SLOWED AND THE HEADLIGHTS DIMMED, AND EVENTUALLY THE CAR DIED GOING 50 MILES AN HOUR IN SLEETING CONDITIONS LEAVING ME WITH NO ABS, NO AIRBAG SYSTEM (AT LEAST PER WHAT THE DASH LIGHTS INDICATED) AND, OF COURSE, NO POWER STEERING. I INSPECTED THE VEHICLE THIS MORNING AND FOUND THE ALTERNATOR WIRE COMING INTO THE HIGH AMPERAGE FUSE BOX THAT SITS ON TOP OF THE BATTERY HAD MELTED AND DISCONNECTED THE CIRCUIT, DISABLING THE ALTERNATOR FROM CHARGING THE BATTERY, AND LETTING THE BATTERY DIE. THE INCIDENT DID NOT CAUSE A CRASH, BUT IT COULD HAVE IF THERE WAS ANYONE ELSE AROUND ME AS I HAD TO CUT ACROSS A COUPLE LANES WITH NO ENGINE POWER AND NO POWER STEERING TO GET TO THE SHOULDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935971December 17, 2016
UNKNOWN OR OTHER
AUTOMATIC DOOR LOCKS WON'T WORK CAUSING THE VEHICLE DOORS TO REMAIN LOCKED OR UNLOCKED WITHOUT REPAIR AT $400 PER DOOR. IF DOOR IS STUCK IN LOCKED POSITION, PASSENGERS CAN NOT EXIT THE VEHICLE IN AN EMERGENCY. IF STUCK IN UNLOCKED POSITION, VEHICLE CAN NOT BE LOCKED AND UNINVITED PASSENGERS CAN ENTER THE VEHICLE. BOTH ARE SAFETY HAZARDS. ISSUE OCCURS REGARDLESS IF THE CAR IS STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936013December 17, 2016
FUEL/PROPULSION SYSTEM
WHILE DRIVING UP HILL ON A CITY STREET TRAVELING AT 40 MILES PER HOUR THE ENGINE LOST POWER. FORTUNATELY TRAFFIC WAS LIGHT AT THE TIME AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE ENGINE LOST ALL POWER AND LATER WOULD NOT RESTART.. IF THIS WAS ON THE HIGHWAY, I WOULD HAVE BEEN DISABLED IN TRAFFIC LANES CREATING A HAZARD FOR MYSELF AND OTHERS. VARIOUS WARNING LIGHTS CAME ON AT THE TIME THE ENGINE LOST POWER. I LATER FOUND OUT THE PROBLEM WAS A 'CATASTROPHIC' HIGH PRESSURE FUEL PUMP FAILURE. THIS IS A KNOWN PROBLEM FOR WHICH VOLKSWAGEN HAS BLAMED ON INCORRECT OR POOR FUEL. THIS WAS NOT THE CAUSE THE PUMP FAILURE IN MY VEHICLE AND POINTS TO PROBLEMS WITH THE PART ITSELF. I LEARNED THAT VOLKSWAGEN PROVIDED AN EXTENDED WARRANTY FOR HIGH PRESSURE FUEL PUMPS, BUT ONLY UP TO THE 2012 MODEL YEAR. (MY VEHICLE IS A 2013 MODEL.) MY VEHICLE HAD 70,657 MILES ON IT AT THE TIME THE PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935594December 16, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL FAILURES THAT INCLUDED THE HEADLIGHTS SHUTTING OFF WHILE DRIVING, THE DOOR SENSORS ERRONEOUSLY INDICATING THE DOORS WERE OPENED (WHICH ALSO CAUSED AN AUDIBLE WARNING CHIME TO ACTIVATE), AND THE FLOOR LIGHTS ILLUMINATED WHILE DRIVING. IN ADDITION, THE DRIVER SIDE DOOR LOCKS AND WINDOWS WOULD NOT OPERATE, THE TURN SIGNALS WOULD NO LONGER OPERATE, AND THE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935888December 16, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING SLUGGISH AND WAS SLOW TO ACCELERATE IN ANY GEAR. IN ADDITION, VARIOUS WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO DRIVE OVER A CERTAIN RATE OF SPEED. THE VEHICLE DRASTICALLY DROVE SLOWLY AND THEN RACED INTO THIRD GEAR. THE DEALER DIAGNOSED THAT THE FUEL INJECTION MAY BE AT FAULT, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE FAILURE CONTINUED. THE DEALER STATED THAT THE O-RING NEEDED TO BE REPLACED. IF THAT DID NOT PROVIDE A SOLUTION, THE TRANSMISSION MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935128December 13, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY WIFE WAS DRIVING HER 2009 VW JETTA AND THE ABS, TRACTION CONTROL AND BRAKE LIGHT COMES ON THE DASHBOARD THE OTHER DAY WITH A BEEPING SOUND ALSO. FIRST LET ME SAY THIS CAR JUST TURNED 65,000 MILES. I HAVE OWNED MANY VEHICLES IN MY LIFETIME AND THIS IS UNACCEPTABLE FOR A MAJOR SAFETY DEVICE TO FAIL AS THIS DID SO EARLY IN THE LIFE OF THIS CAR. I HAVE READ MANY OTHER COMPLAINTS THAT THE ABS CONTROL MODULE FAILS AND CONSUMERS HAVE LOST STEERING. THIS PART IS $1550.00 AND ANOTHER $375.00 TO INSTALL, TOTAL OF $1925.00. YOU CAN ONLY BUY THIS PART NEW AT THE VW DEALER ( JUST CALLED). I CAN'T BELIEVE THIS HAS NOT BEEN RECALLED BY NOW. PLEASE SOMEONE LOOK INTO THIS PROBLEM. I DON'T WANT MY WIFE DRIVING THIS CAR, IT IS NOT SAFE WITH NO ABS WORKING AND POSSIBLE LOSS OF STEERING. ALSO DON'T KNOW IF THIS IS CONNECTED TO THE ABS PROBLEM BUT THE REAR BRAKES ARE USED UP WAY TO SOON. BRAKE DUST ALL OVER THE REAR WHEELS. I'M A CAR GUY AND WORK ON CARS, THIS IS NOT RIGHT.. THANK YOU.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934719December 12, 2016
ENGINE
CAR SHUDDERED AND LOST POWER TO ACCELERATE. EPC LIGHT AND CHECK ENGINE FLASH - SAME AS LAST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934717December 12, 2016
ENGINE
CAR SHUDDERED AND LOST POWER TO SPEED UP WHILE DRIVING ON THE FREEWAY. I HAD TO EXIT AS FAST AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933805December 8, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEY STICKS IN THE IGNITION, WILL NOT DISENGAGE TO TURN THE CAR OFF. THIS SEEMS TO BE A ISSUE THAT I AM FINDING. I TRIED PARKING IN A FLAT SURFACE, IN THE DRIVEWAY AND NO LUCK. THIS STARTED A MONTH AGO WITH STICKING, BUT THE LAST FEW DAYS HAVE BEEN WORSE. SHIFTING DOES NOT HELP THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933807December 8, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN PARKED AND TRYING TO SHUT VEHICLE OFF, THE CAR WILL NOT SHUT OFF AND THE KEY WILL NOT COME OUT OF THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933967December 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ABS, BRAKE, AND SLIPPERY WARNING INDICATORS INTERMITTENTLY ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO A FUEL STATION AND LATER TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933974December 8, 2016
ELECTRICAL SYSTEM
REAR ELECTRIC DOORS WILL UNLOCK CONSISTENTLY. DEALER RAN DIAGNOSTIC WHICH POINTS TO A FAULTY WIRING HARNESS. THIS SEEMS LIKE A PRODUCTION ISSUES AND NEEDS TO BE CORRECTED. END RESULT REAR DOORS CAN NOT BE OPENED UNLESS YOU USE THE INSIDE DOOR LEVER. FIRST RESPONDERS OR GOOD SAMARITANS WILL NOT BE ABLE TO PULL PEOPLE FROM THE REAR PASSENGER AREA. THIS HAPPENS INTERMITTENTLY VW FORUMS CITE SIMILAR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930135December 6, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAN NOT REMOVE KEY FROM IGNITION. EXTREMELY DIFFICULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930270December 6, 2016
POWER TRAIN, ELECTRICAL SYSTEM
IGNITION WOULD NOT TURN OFF RESULTING IN HAVING TO LEAVE THE CAR RUNNING FOR AN EXTENDED PERIOD OF TIME. FEATURES BUILT IN TO THE CAR DID NOT PERMIT ME TO LOCK THE CAR WHILE THE KEY WAS IN IGNITION. THE CAR HAD TO BE LEFT RUNNING WITH NO WAY TO LOCK THE CAR TO PREVENT THEFT OR CHILDREN FROM ACCESSING THE CAR. VEHICLE WAS STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930289December 6, 2016
POWER TRAIN, AIR BAGS
TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, IT ROLLED BACK DOWN A HILL AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AND THERE WERE NO OCCUPANTS IN THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 02/15/2017*CT UPDATED 7/16/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10929927December 5, 2016
FUEL/PROPULSION SYSTEM
THE CAR WAS DRIVEN A SHORT 7 MILES AND PARKED FOR 2.5 HOURS IN 28F WEATHER. UPON STARTING TO RETURN THE SMELL OF FUEL WAS NOTICEABLE. UPON DRIVING THE SMELL DID NOT DISSIPATE AND SEEMED QUITE INTENSE. THE VEHICLE WAS STOPPED AFTER ABOUT MILE OF SLOW IN-TOWN TRAVEL AND ON A HUNCH THE TOP ENGINE COVER WAS REMOVED. FUEL WAS FOUND TO BE ALL OVER THE TOP OF THE ENGINE IN THE AREA OF THE INJECTOR LINES. THE RECALL WORK (11V490000) FOR THESE LINES WAS DONE YEARS AGO. THE CAR IS CURRENTLY AT THE DEALERSHIP AWAITING EVALUATION BUT I CAN'T HELP WONDER IF THEIR RECALL WORK WAS NOT FULLY SUCCESSFUL AT PREVENTING THE FUEL LEAK IT WAS MEANT TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929566December 2, 2016
ELECTRICAL SYSTEM
MY 2012 JETTA WITH DSG AUTOMATIC 6 SPEED TRANSMISSION WOULD HAVE AN ISSUE OF EVERY 30-50 MILES, THE SERVICE WRENCH WOULD POP ON + CEL AT TIMES. THE CODE CAME UP P0106. AFTER CHECKING WITH DEALER, THEY CLEARED CODE UNDER WARRANTY MANY TIMES AND COULD NOT COME UP WITH THE SOLUTION. AFTER WARRANTY WENT THIS WAS HAPPENING FREQUENTLY. TOOK IT INTO THE DEALER +-7 TIMES TIL WE, SORT OF, FOUND THE ISSUE AT HAND. THE MAIN ISSUE IS WHEN THE WRENCH/CEL WOULD POP UP, THE TRANSMISSION WOULD START TO SHIFT EXTREMELY ROUGH UP AND DOWN UNTIL IT SIMPLY, WENT AWAY..... VERY CONFUSING AND FRUSTRATING TO SAY THE LEAST. ALSO, WHEN ON, I WOULD GET A RICH SMELL OF FUEL. WAS TOLD BY DEALER/VW THAT WHEN THIS COMBO OCCURS, THE ENGINE READS A DIFFERENT FUEL LOAD TO COMPENSATE FOR THE "AIR" GETTING IN. THIS HAPPENED FOR +-20,000 MILES. GRATEFUL CAR IS RUNNING GREAT NOW..... THEY CLEANED THE THROTTLE BODY A FEW TIMES + TIGHTENED INTAKE MANIFOLD TO FACTORY SPECS, AND THE ISSUE STILL CAME BACK AFTER +-400 MILES. FINALLY, THEY DID A "WIGGLE TEST" ON THE MAP SENSOR. THEN RECOMMENDED I REPLACE THE MAP SENSOR. AFTER READING ONLINE WITH PEOPLE IN SIMILAR ISSUES, IT APPEARS YOU SIMPLY NEED TO KEEP THIS SENSOR CLEAN. AFTER THAT DIAGNOSTIC, THEY WANTED TO CHARGE +-$125 TO REPLACE THE SENSOR. I REFUTED. SINCE THEY DID THE TEST BACK IN EARLY SEPTEMBER, I HAVE HAD 0 ISSUES WITH THE CAR. I HAVE CONTACTED MY LOCAL VW REP AND THE DEALER TO FOLLOW-UP MONTHLY. WHERE THE SENSOR IS LOCATED, IT IS SUSCEPTIBLE TO GETTING DIRTY. WHICH WILL THEN THROW OFF THE ENGINE CODES FOR NO REASON. I AM THANKFUL THIS IS SOLVED, FOR NOW. I HAVE READ MANY "P0106"ERS WITH THE SAME ISSUE WITH JETTA'S N PASSAT'S FROM 2010-2013 WITH THE DSG AUTO TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929005December 1, 2016
ENGINE, POWER TRAIN
MY TIMING CHAIN TENSIONER FAILED AND BENT 14 VALVES. ALL 4 CYLINDERS HAD ZERO COMPRESSION. VOLKSWAGEN REPRESENTS IN THE WARRANTY AND MAINTENANCE SCHEDULES THAT THE TENSIONING SYSTEM IS EXPECTED TO LAST FOR ABOUT 120,000 MILES WITHOUT THE NEED FOR REPAIRS. IN FACT, ACCORDING TO THE PLAINTIFF, OWNERS ARE PROVIDED MANUALS THAT DO NOT SHOW ANY TIMING CHAIN SYSTEM INSPECTION OR MAINTENANCE SCHEDULES AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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