Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11046023November 14, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046042November 14, 2017
SERVICE BRAKES
ABS CONTROL MODULE RECALL 45F2- THE ANTILOCK BRAKE SYSTEM (ABS) CONTROL UNIT MAY FAIL DURING ABS OR ELECTRONIC STABILITY CONTROL (ESC) ACTIVATION, POSSIBLY CAUSING A LOSS OF VEHICLE CONTROL. ABS AND STABILITY CONTROL BECOMES INOPERATIVE- A LOSS OF VEHICLE CONTROL CAN INCREASE THE RISK OF A CRASH. INSUFFICIENT PCU GROUND CONNECTION. ABS PUMP FAILED FAULT CODE 01276/12 ' ABS PUMP ELECTRICAL ERROR IN CIRCUIT REMAINS ABS MODULE CONTROLS THE PUMP. THE SOFTWARE UPDATE IS TO CORRECT INSUFFICIENT GROUND CONNECTION WHICH CAUSES THE PUMP TO FAIL. WHAT DOES THE SOFTWARE UPDATE FIX? PREVENTS MY ABS FROM FAILING HOW IS THE GROUND CONNECTION CHECKED? IF THE SOFTWARE CAN CAUSE THE PUMP TO FAIL AND MY PUMP FAILED SHOULDN'T THE RECALL FIX THAT ISSUE? SPOKE TO VW WITH THEIR REGIONAL MANAGER CALLED NINA A. AT 800-822-8987 OPTION 9 EXTENSION 43320 WHO DENIED MY CLAIM. THEY DID A SOFTWARE UPGRADE ON MY CAR AND THEN LESS TWO MONTHS LATTER MY CARS ABS DOES NOT WORK. EVEN NINA SAID ITS ODD BUT THE CODES COMING BACK SAY IT WASN'T THE SOFTWARE UPGRADE. HOW COINCIDENTAL THIS IS. EVEN THOUGH VW KNOWS MANY OTHER PEOPLE ARE HAVING THIS ISSUE THEY ARE NOT TAKING ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045610November 13, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045085November 10, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE PAUSES FOR UP TO 5 SECONDS WHEN ATTEMPTING TO ACCELERATE ACROSS AN INTERSECTION OR WHILE ATTEMPTING TO PASS ANOTHER CAR ON THE HIGHWAY. THIS FAILURE HAPPENS SPORADICALLY WHETHER ON A PUBLIC STREET OR HIGHWAY. I NEVER KNOW WHEN IT WILL OCCUR BUT HAVE ALMOST BEEN HIT BY OTHER VEHICLES SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044947November 9, 2017
ENGINE
2012 VOLKSWAGEN JETTA GLI 2.0 TURBO ENGINE. THE VEHICLE WHILE IN MOTION WAS MISFIRING CAUSING SPEED REDUCTION WITHOUT NOTICE, RUNNING ROUGH WHILE AT AN IDLE AND WOULD RATTLE UNDER LOAD ASCENDING A HILL. DEALERSHIP SERVICE MEMBER SAID THE TENSIONER CHAIN WAS ABOUT TO SNAP AT ONLY 80,000 MILES ON THE CAR. CONTINUED TO REPORT IF THE TENSIONER CHAIN SNAPPED, THE ENGINE WOULD DIE IMMEDIATELY. THIS COULD BE A MAJOR ISSUE WITH HIGHWAY DRIVING AND THE CAR UNEXPECTEDLY STOPPED ACCELERATING, THESE PARTS SHOULD LAST MORE THAN 120,000 MILES, IF NOT, THE LIFE OF A VEHICLE. I CONSIDER MYSELF LUCKY TO NOTICE THE PROBLEM BEFORE IT BECAME A BIGGER AND COSTLIER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044113November 7, 2017
POWER TRAIN
I BOUGHT THIS VEHICLE IN 2015, IT HAD 72K MILES THEN, NOW IT HAS 90K MILES. THE LAST 1 YEAR I HAVE BEEN HAVING ISSUES WITH THE VEHICLE JERKING WHEN IT WARMS UP ENOUGH ESPECIALLY WHEN I GET TO A STOP LIGHT AND START DRIVING, OFTEN TIMES THE ENGINE REVVS UP SO MUCH AS IF SOMEONE HIT ME FROM BEHIND AND THEN SETTLES DOWN. VW DID EXTEND THE WARRANTY KNOWING ABOUT THIS DEFECT UP TO 100K AND 6 YEARS WHICHEVER COMES FIRST. THERE ARE A LOT OF FORUMS WHERE SEVERAL OF THE AFFECTED ARE DISCUSSING THIS ISSUE. THIS ISSUE HAPPENS FOR AUTO TRANSMISSION VEHICLE. NOT SURE WHY THIS WAS NOT CONSIDERED A RECALL, SINCE THE GEAR GOES UP BY ITSELF OFTEN TIMES AS IF I MAY HIT THE VEHICLE ON THE FRONT. THE ISSUE IS WITH TRANSMISSION VALVE THAT VW AGREED IS FOUND DEFECTIVE. I FEEL THAT THEY SHOULD MAKE IT A RECALL IF THE PART IF FOUND DEFECTIVE. IT IS AN EXPENSIVE PART AND THE PARTS AND LABOR COSTS ABOUT 2K. THIS ISSUE HAS IMPACTED PRETTY MUCH ALL THE VEHICLES MADE DURING 2005 UNTIL 2007 OR 2008 AND IS AFFECTING ALL 2.5 ENGINES ESPECIALLY THE WULFSBURG EDITION WHICH IS ONE OF THE HIGH END IN THAT MODEL. APPRECIATE IF YOU GUYS HAVE A LOOK AT THE PROBLEM AND DO THE NEEDFUL. THE PATTERN IS SUCH THAT THE VEHICLE RUNS JUST FINE WHEN JUST STARTED FOR ABOUT 20 MINUTES, ONCE THE ENGINE WARMS UP THE VEHICLE WILL START ACTING UP, WHEN IN HIGH WAY WITH A STOP AND GO TRAFFIC OR AT LOCAL ROADS. THE ENGINE WILL REV UP TO 4 OR 5 SUDDENLY, THERE IS A LOT OF HESITATION, I HAVE TO GIVE VERY LIGHT ACCELARATION IN ORDER TO AVOID HITTING THE VEHICLE ON THE FRONT. IT BECOMES LIFE THREATENING OFTEN TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044186November 7, 2017
ENGINE, POWER TRAIN
CRANK CASE IS NOT ON RECALL SO IT'S NOT COVERED UNDER WARRANTY. THE COST IS 4200.00. AT WHAT POINT WILL IT GO ON RECALL. WITHOUT THE REPAIR THE CAR IS DEAD IN THE WATER. WARRANTY COMPANY WILL NOT PAY FOR ANYTHING THAT'S ON A TECHNICAL SERVICE BULLETIN. ALSO CALLED VW VERIFIED IS ON THE TECHNICAL SERVICE BULLETIN. IT'S VERY DANGEROUS AS THE CAR OIL LIGHT COMES ON AND RUNS ROUGH AND JUST STOPS. JULY 7 2017 BULLETIN 15-16-02 (V151602)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044208November 7, 2017
STEERING
KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT. VOLKSWAGEN KNOWS OF THE ISSUE BUT REFUSES TO RECALL PART. CAR NEEDS NEW IGNITION CYLINDER. AUTO TECHNICIAN AT DEALERSHIP KNEW EXACTLY HOW TO GET THE KEY OUT, WHICH MEANS THAT THIS IS A KNOWN ISSUE. SO MUCH SO, THAT THE FRONT DESK PERSON KNEW EXACTLY HOW HE DID IT AND ASKED ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044292November 7, 2017
UNKNOWN OR OTHER
I AM NOW HAVING TO REPLACE THE IGNITION SWITCH FOR THE SECOND TIME SINCE BUYING IT CERTIFIED USED 2 YEARS AGO FROM HERZOG& MEIER. THE PROBLEM IS THE KEY IS STUCK IN ON, THE ONLY WAY TO KILL THE CAR OR TURN OFF IS TO DISCONNECT THE BATTERY.. THIS SEEMS TO BE A PROBLEM THE DEALERSHIP AND VW KNOW ABOUT BUT HAVE NOT RECALLED. RESEARCH HOW MANY PEOPLE HAVE THIS PROBLEM.. THIS SHOULD BE A RECALL....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043417November 5, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
"FUEL PUMP DEFECT". MY 2013 VW JETTA HAS BEEN RANDOMLY STALLING OUT IN MID COMMUTE WITHIN THE LAST FEW MONTHS. I WILL BE DRIVING AND THE VEHICLE JUST CUTS OFF AND I HAVE TO CRANK THE CAR BACK ON AND BEING MINDFUL OF ONGOING TRAFFIC. THIS IS INCREASING BECOMING AN ISSUE AS I INITIALLY THOUGHT IT WAS A RANDOM OCCURRENCE HOWEVER AS THIS HAS REPEATEDLY OCCURRED OUT OF NO WHERE WHEN I'M TRAVELING IN HEAVY TRAFFIC IT HAS BECOME VERY SCARY IN AN ACCIDENT OCCURING. I SAW THAT THERE IS A RECALL ON SELECT VW VEHICLES HOWEVER IT DOES NOT INCLUDE MY VEHICLE WHICH APPEARS SHOULD ALSO BE IMMEDIATELY INCLUDED AS THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043589November 5, 2017
SUSPENSION
BOTH FRONT COULD SPRINGS BROKE AT 45000 MILES. NO RECALL BUT CLEARLY OTHERS HAVE THE SAME ISSUE. COST TO REPLACE WAS JUST UNDER $500 AS THE STRUTS WERE COMPROMISED WHEN SPRINGS BROKE. THERE WAS NOT INDICATION OF WHEN THEY BROKE AND WE WERE LUCKY OUR MECHANIC CAUGHT THIS MALFUNCTION BEFORE IT CAUSED MORE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043245November 4, 2017
ENGINE
TIMMING CHAIN STRETCHED AND TENSIONER FAILED AT 71K MILES, ALTHOUGH MAINTENANCE IS SET AS LIFETIME OR 120K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043023November 3, 2017
UNKNOWN OR OTHER
HEATER CORE NEEDS REPLACING AT 60,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042026November 1, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY SUNROOF EXPLODED AND MY FRONT RIGHT DAY LIGHT BULB HAD MELTED AND NOW I HAVE TO REPLACE THE WHOLE CONNECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042056November 1, 2017
UNKNOWN OR OTHER
THE VEHICLE GOT THE DIESEL MODIFICATION. AFTER THE MODIFICATION, THE DEALER RETURNED THE VEHICLE WITH THE CHECK-ENGINE LIGHT ON. IT IS ONE OF VW'S KNOWN ISSUES. VW HAS DECLARED THAT THE HEATER CORE IS NOT PART OF THE 'EMISSIONS CONTROL SYSTEM' AND WANT TO REPLACE THE HEATER CORE AT A COST OF $1,150.00. SEEMS TO ME THAT IF THEY CREATE A PROBLEM, THEY NEED TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042080November 1, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041721October 31, 2017
UNKNOWN OR OTHER
THE CAR RANDOMLY STALLS AND HAS BEING DOING SO FOR OVER A YEAR HAS BEEN TO SEVERAL MECHANICS AND THEY CANNOT FIX THE PROBLEM THE DEALERSHIP HAS BEEN ATTEMPTING TO FIX THE PROBLEM SINCE 08/30/2017 AND CURRENTLY HAS THE CAR WHILE I AM CARLESS. I HAVE REACHED OUT TO CORPORATE AND THE MANUFACTURE AND THEY JUST REPLY WITH EMAILS STATING THEY WILL GET BACK TO ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041487October 30, 2017
UNKNOWN OR OTHER
KEY WILL NOT TURN IN IGNITION ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040779October 28, 2017
STEERING
IGNITION SWITCH WON'T TURN OFF WHILE THE CAR IS RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040022October 26, 2017
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I AM REPORTING A SAFETY CONCERN FOR VOLKSWAGEN JETTA 2005.5. MY JETTA RECENTLY STARTED HAVING BRAKE PROBLEMS DUE TO THE MASTER BRAKE CYLINDER ON 8/4/2017 I HAD TO FORCE MY CAR OFF THE ROAD FROM HITTING MULTIPLE VEHICLES DUE TO THE MASTER BRAKE CYLINDER FAILING. VOLKSWAGEN IS VERY AWARE OF THIS ISSUE I HAVE DONE RESEARCH IN FOUND COMPLAINTS AS WELL AS RECALLS BUT WAS TOLD THEY COULDN'T HELP ME THE FUEL LINE HAS ALSO FAILED AFTER REPLACING IT CAUSING A GAS SMELL THROUGH OUT THE VEHICLE WHEN STARTING AFTER PUMPING GAS. I RECENTLY STARTED HAVING PROBLEMS WITH THE VALVE BODY DAMAGED THIS IS A BIG SAFETY CONCERN FOR MY SELF IN OTHERS WHO OWN THE SAME VEHICLE THE VALVE BODY DAMAGED CAUSES THE CAR TO SLIP IN HEAVY TRAFFIC LEADING UP TO A CAR ACCIDENT. I HAVE DONE RESEARCH AND VOLKSWAGEN IS AWARE OF THIS ISSUE WITH COMPLAINTS THEY DID ADD EXTENDED WARRANTY TO END 100,000 MILES. BACK IN 2005 LEADING UP TO 2014 THERE ARE MULTIPLE 2005.5 JETTAS AROUND NASHVILLE WITH THE SAME ISSUES. BUT VOLKSWAGEN WILL NOT HELP FIX THE PROBLEM OF THE SAFETY OF THERE CUSTOMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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