Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11093663May 14, 2018
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE HORN FAILED TO SOUND WHEN IT WAS PRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (NORTHTOWNE VOLKSWAGEN, 6728 N OAK TRAFFICWAY, KANSAS CITY, MO 64118, (816) 436-2255) WHERE IT WAS DIAGNOSED THAT THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 73,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093794May 14, 2018
ENGINE, UNKNOWN OR OTHER
CAR JERKS WHEN ACCELERATING, WHILE DRIVING ON THE HIGHWAY CAR TURNED OFF AND HAD TO BE TOWED TO VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSTIC VOLKSWAGEN SAID NOTHING WAS WRONG WITH THE VEHICLE. THIS IS THE SECOND INCIDENT INVOLVING THE CAR JERKING AND TURNING OFF, BOTH TIMES VOLKSWAGEN WAS UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I FEEL THIS IS A SAFETY CONCERN WITH MY WIFE AND KIDS USING THIS VEHICLE AS A DAILY DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093823May 14, 2018
ELECTRICAL SYSTEM
CANNOT TURN ON MY CAR. THE IGNITION SWITCH WILL NOT TORMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093468May 12, 2018
ENGINE, POWER TRAIN
WHEN DRIVING THIS VEHICLE IT WILL AT TIMES HESITATE AND STUMBLE SEVERELY TO THE POINT WHERE YOU WILL HAVE TO PULL OVER. NO CHECK ENGINE LIGHT OR CODES NOTED WHEN SCANNED. PROBLEM STARTED RIGHT AFTER VW TDI EMISSIONS FIXES. VW DEALER CLAIMS NO CONNECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091809May 11, 2018
ENGINE, SERVICE BRAKES, AIR, TRACTION CONTROL SYSTEM
2000 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO ENGINE AND WARNING LIGHTS COMING ON. *LD THE CONSUMER STATED THE DAY AFTER PURCHASING THE VEHICLE THE ENGINE, ABS, AND TRACTION CONTROL LIGHTS, ILLUMINATED. THE DEALER OFFERED TO REPAIR THE VEHICLE IF THE CONSUMER BOUGHT THE PARTS. THE CONSUMER DECLINED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092833May 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE HESITATED, LOST POWER, AND THEN REGAINED POWER. THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN NORTH, 1050 LEE RD, ORLANDO, FL 32810) WHERE IT WAS DIAGNOSED THAT THE GEARBOX WAS CORRODED AND THE TRANSMISSION AND THE CLUTCH PACK NEED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092837May 10, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
THE GEAR SELECTOR INDICATOR DISPLAY ON THE DASH IS FLASHING AND THE CAR IS DOING ITS OWN THING CHANGING GEARS. IT WILL NOT PROPERLY ACCELERATE CAUSING A MAJOR SAFETY ISSUE ANYWHERE BUT ESPECIALLY ON THE HIGHWAY. THE CAR WAS PROPERLY ACCELERATING ON THE HIGHWAY BEFORE THE DISPLAY STARTING FLASHING AND THE CAR DOWNSHIFTED (INTO EITHER 3RD OR 4TH) AND REFUSES TO UPSHIFT AGAIN. I THINK THIS IS RELATED TO A MECHATRONIC UNIT FAILURE IN THE 2009-2010 RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092713May 9, 2018
ELECTRICAL SYSTEM
KEY CONSTANTLY GETS STUCK IN IGNITION SWITCH AND CAN'T TURN VEHICLE OFF. VEHICLE REMAINS RUNNING WHILE KEY WONT TURN IN OFF POSITION. HAD TO DISCONNECT BATTERY TERMINAL AND FUEL PUMP FUSE TO SHUT VEHICLE OFF. KEY STILL REMAINS STUCK IN IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092752May 9, 2018
ENGINE, ELECTRICAL SYSTEM
2013 VW JETTA, 2.5 ENGINE, AT, APPROX 16,900 MILES. ON MAY 8, 2018, DURING A RIGHT HAND TURN, THE VEHICLE STOPPED RUNNING IN THE MIDDLE OF A BUSY INTERSECTION NEAR OAKWOOD HILLS SHOPPING MALL, EAU CLAIRE WI. THE LOSS OF ENGINE POWER CAUSED LOSS OF POWER STEERING. THE VEHICLE WAS STRANDED IN INTERSECTION. AAA WAS CALLED. VEHICLE WAS ABLE TO BE RE-STARTED AND CLEARED FROM INTERSECTION BEFORE AAA ARRIVED. IT WAS DRIVEN HOME. ON MAY 9, 2018, THE VEHICLE BUCKED AND LOST POWER DURING A RIGHT HAND TURN AT MALL DRIVE AND HIGHWAY 93 EAU CLAIRE.WI. DTC'S CHECKED WITH NONE FOUND. I SUSPECT A BAD RELAY OR IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092783May 9, 2018
FUEL/PROPULSION SYSTEM
VOLKSWAGEN JETTA BEGAN EXPERIENCING RATTLING/SHAKING IN IDLE, DIED MULTIPLE TIMES, IN THE MIDDLE OF DRIVING IT! SPECIFICALLY WHEN SLOWING DOWN APPROACHING A TRAFFIC LIGHT OR STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092506May 8, 2018
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, THE BRAKE, ABS, AND ELECTRONIC STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS INDICATED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,418.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092517May 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM:SOFTWARE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED, HOWEVER, THE VEHICLE SLID TO A STOP. IN ADDITION, THE ABS AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN MCKINNEY (3600 S CENTRAL EXPY., MCKINNEY, TX 75070) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED BECAUSE A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT A DIAGNOSTIC TEST WAS NOT NEEDED BECAUSE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092563May 8, 2018
AIR BAGS
MY CAR WAS INVOLVED IN A MVA AND THE AIRBAGS DID NOT DEPLOY, ALTHOUGH THE CENSORS SHOULD HAVE DEPLOYED THE AIRBAG. PER MY INSURANCE CARRIER INVESTIGATOR IT WAS CONFIRMED THAT THE AIRBAGS SHOULD HAVE DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11092312May 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAGEN OF FORT LAUDERDALE, 1660 SOUTH STATE ROAD 7, FORT LAUDERDALE, FL 33317) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 180217385. THE FAILURE MILEAGE WAS 5,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091676May 4, 2018
UNKNOWN OR OTHER
IGNITION LOCK CYLINDER ABRUPTLY FAILED. THE VEHICLE WOULD NOT START AT ALL DUE TO THIS FAILURE. THEY KEY WOULD NOT TURN AT ALL. IT WORKED ONE MOMENT AND IMMEDIATELY STOPPEDF WORKING. STRANDED AND HAD TO HAVE THE VEHICLE TOWED. TOW COMPANY HAD TO DISASSEMBLE SHIFTER TO PUT THE VEHICLE IN NEUTRAL IN ORDER TO TOW. $645 + FOR TOW AND REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091688May 4, 2018
ELECTRICAL SYSTEM
IGNITION WAS STUCK ON WITH THE ENGINE RUNNING I COULD NOT GET THE CAR TO SHUT OFF TOLD BY THE DEALER TO LET IT RUN OUT OF GAS. LOOKED ONLINE NUMEROUS COMPLAINTS ABOUT THE IGNITION SWITCH UNABLE TO BE SHUT OFF CAR IS ONLY 3 YEARS OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091989May 4, 2018
UNKNOWN OR OTHER
AFTER PULLING OUT OF A PARKING LOT ONTO A MAIN ROAD AT ABOUT 25-30MPH THE PASSENGER FRONT DOOR FLEW OPEN WHILE DRIVING AND WOULDN'T LATCH. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY DIAGNOSED IT TO BE A FAILED DOOR LATCH. AFTER FIXING THE PASSENGER DOOR LATCH, THEY PROCEEDED TO DRIVE THE CAR OUT OF THEIR GARAGE AND THE DRIVER'S DOOR LATCH FAILED WITH THE SAME PROBLEM. THE CAR SPENDS MOST OF IT'S LIFE INSIDE OF A GARAGE AND IS METICULOUSLY TAKEN CARE OF. I JUST TURNED 60,000 ON THE ODOMETER THE DAY PRIOR TO THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091995May 4, 2018
STEERING
A WHILE AGO I FELT A LITTLE DIFFICULT TO GET THE KEY OUT AT PARKING BUT USUALLY PUSHED IT HARDER IN AND TURNED THE KEY WOULD BE OUT. LAST YEAR THE GUY WORKING ON SAFETY CHECK CALLED ME FOR EMERGENCY BECAUSE HE COULDN'T GET MY CAR TURNED OFF, HE'S SCARED TO BREAK MY KEY. THIS YEAR COSTCO TIRE CENTER CALLED ME FOR EMERGENCY WHILE CHANGING TIRES BECAUSE OF THE KEY STUCK ISSUE. I TOLD THEM TO TRY FEW MORE TIMES WITH PUSHING KEY IN AND WIGGLE IT A BIT. AFTER I GOT BACK FROM COSTCO, I FINALLY COULDN'T BEAR WITH THIS PROBLEM BECAUSE I COULDN'T GET IT OFF FOR ABOUT 15 MINUTES. I SEARCHED INTERNET AND NEXT DAY AND I LEARN THIS AS COMMON ISSUE. I AM RELUCTANT BUT BE PREPARED TO BRING CAR TO VW DEALER FOR REPAIR. LUCKILY THE DAY BEFORE I WAS GOING TO BRING CAR TO VW, READ A LETTER FROM VW WHICH I WAS ALMOST GOING TO THROW AWAY AS A PROMOTION LETTER. IN LETTER, IT STATES EXTENDING WARRANTY TO 10 YEARS FOR KEY HOUSING! I IMMEDIATELY CALL VW AND SCHEDULE A DIAGNOSIS. NOW WAITING FOR THE PARTS COME IN WHICH THEY SAID ABOUT 7 DAYS. I DROVE IT YESTERDAY AND THE CAR KEY GOT STUCK AGAIN. I AM NO LONGER TO GET IT OUT FOR WORKING A FEW MINUTES, I NEEDS TO WORK ON IT FOR OVER 10 MINS. I FEEL SCARY TO DRIVE THE CAR AS I DON'T KNOW WHEN IT HAPPENS AND HOW LONG IT WILL STUCK UNTIL I GET IT OUT. IT MAY MEAN GOING OUT MUCH MUCH EARLIER TO SPARE TIME WORKING ON THE STUCK KEY OR JUST NOT DRIVING IT AND WAITING IT FOR DEALER'S KEY HOUSING REPLACEMENT. EVEN VW SEEMS HAVING TAKEN ACTION I THINK I SHALL FILE A COMPLAINT STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091508May 3, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY MOVED, EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CURB. THE VEHICLE WAS TAKEN TO WINN VOLKSWAGEN (39695 BALENTINE DR, NEWARK, CA 94560) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY HAD POTENTIALLY FAILED; HOWEVER, ONLY A SOFTWARE UPDATE WAS PERFORMED. AFTER THE SOFTWARE UPDATE, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,037.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091522May 3, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (HEWLETT VOLKSWAGEN, 7951 HEWLETT LOOP ROAD, GEORGETOWN, TEXAS 78627) WHERE IT WAS DETERMINED THAT THE CLOCKSPRING WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,894. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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