Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11176052February 10, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE A FUEL LEAK FROM INJECTOR SEAL WHICH IS CAUSING IT TO SMELL LIKE STRONG GAS IN MY CAR EVERY TIME I USE MY HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175965February 9, 2019
FUEL/PROPULSION SYSTEM
GASOLINE SMELL WHEN ENGINE STARTS. MORE OFTEN WHEN VERY COLD. ALSO WHEN CAR SHIFTS FROM ELECTRIC MOTOR TO GASOLINE POWER WHEN CAR IS MOVING OR STOPPED. AUTHORIZED VOLKSWAGEN DEALER COULD FIND NO FUEL LEAK WHEN THE CAR WAS SERVICE IN MAY 2018. THIS HAS PROBABLY HAPPENED 12 TIMES SINCE 1/1/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175702February 8, 2019
ELECTRICAL SYSTEM, ENGINE
TWICE STALLED AT A TRAFFIC LIGHT, CURRENTLY HAS ENGINE MALFUNCTION CODE P2015 FOR INTAKE FLAP VALVE FAILURE. VW STATES IT IS A KNOWN PROBLEM FOR THE CCTA ENGINE CODE FOR 2011-2012 VW 2.0T TSI ENGINES. HOWEVER SINCE IT WASN'T EXTENDED TO MY VEHICLE EVEN THOUGH THEY ARE THE SAME THEY WILL NOT HONOR THE EXTENDED WARRANTY BECAUSE NHTSA DIDN'T IDENTIFY MY VEHICLE YEAR YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175709February 8, 2019
AIR BAGS
DEFECTIVE AIRBAG CONTROL MODULE. POWER IS CUT TO THE CONTROL MODULE AND AIRBAG MAY NOT DEPLOY IN THE EVENT OF AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175725February 8, 2019
POWER TRAIN
COMPLETE LOSS OF POWER WHILE DRIVING STRAIGHT AT HIGH SPEED (50MPH). VEHICLE ENGINE REMAINED ON BUT NO POWER TO WHEELS. VEHICLE HAD TO BE MANEUVERED WHILE "COASTING" TO SIDE OF ROADWAY AND SUBSEQUENTLY TOWED TO SAFETY. DQ200 DSG MECHANTRONIC UNIT FAILURE. VEHICLE HAS 30,203 MILES ON ODO. VOLKSWAGEN SERVICE TECHNICIAN STATES FAILURE AS "(VERIFIED TRANSMISSION DOES NOT ENGAGE REVERSE OR DRIVE. 3 FAULTS IN TRANSMISSION, P117B, P0841 AND P189C. ALL RELATED TO TRANSMISSION FLUID PRESSURE LOSS. FRONT MECHATRONICS COVER BENT OUT AT TOP AND MASSIVE FLUID LOSS. INTERNAL TRANSMISSION FAILURE)" VOLKSWAGEN PERFORMED A RECALL SERVICE ON THIS UNIT IN 2014 IN ORDER TO PREVENT THIS FAILURE, YET THE FAILURE HAPPENED REGARDLESS. (I WAS NOT AWARE OF THIS RECALL UNTIL ONLY AFTER THE FAILURE OCCURRED AND I RESEARCHED THE HISTORY OF THIS VEHICLE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175129February 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
MAP SENSOR - REPEATING FAILURE THE MANIFOLD ABSOLUTE PRESSURE (MAP) SENSOR FAILURE CAUSES EXPONENTIAL SAFETY ISSUES WHILE DRIVING ON HIGHWAYS AND/OR HIGHER SPEEDS THAT CAN RESULT IN DEATH. AFTER REPEATED REPLACEMENT AND REPAIRS, CONTINUOUS FAILURE OCCURS. STALLING, POWER AND STEERING ISSUES OCCUR AT HIGH SPEEDS AND/OR ON HIGHWAYS, PUTTING DRIVER AT RISK FOR A FATAL COLLISION. PERSONALLY, I HAVE HAD THE SENSOR REPLACED MULTIPLE TIMES, INCLUDING HOSES AND PUMPS ON THREE DIFFERENT OCCASIONS. SOON THEREAFTER, MAP SENSOR FAILS AND HAS CAUSED ME TO CREATE ALMOST A DOZEN COLLISIONS AT HIGH SPEEDS, PARTICULARLY ON HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11174978February 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
SECONDARY AIR INJECTION SYSTEM - ONGOING ISSUE.. NO READING FOR SMOG CHECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174756February 6, 2019
SERVICE BRAKES
I WAS ON SNOW AND BRAKED HARD TO TURN INTO MY DRIVEWAY, AS I WAS SLIDING A BIT. I HEARD A POP AND THE SKID, BRAKE AND ABS LIGHTS CAME ON WITH A DINGING ALARM. MY BRAKES STILL SEEMED TO WORK. I TOOK MY CAR TO HAVE IT CHECKED AND WAS TOLD BY MY MECHANIC THAT THE ABS MODULE WAS BAD ACCORDING TO HIS SCANNER. IT WAS BELOW FREEZING AT THE TIME, SO MY MECHANIC TOLD ME TO WAIT FOR THE WEATHER TO WARM UP, AND HOPEFULLY SOMETHING WAS JUST FROZEN. HE SAID THAT IT INDICATED A GROUND WIRE WAS A PROBLEM TO THE ABS MODULE AND MAYBE IT WAS JUST A MATTER OF FIXING THAT, OR THE MODULE WAS BAD. I LOOKED UP THAT THE 2009 JETTAS HAD A PROBLEM AND RECALL ON THE ABS MODULES. I TOOK IT TO THE DEALER, WHO UPDATED SOFTWARE, BUT SAID MINE DIDN'T QUALIFY FOR REPLACEMENT UNDER THE RECALL. I DON'T UNDERSTAND HOW, IF MY MODULE IS BAD AND A GROUND WIRE IS INVOLVED HOW THE RECALL IS NOT VALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174409February 5, 2019
POWER TRAIN
NOTICED GRINDING SOUNDS FROM WHEN I GOT THE CAR, READ ONLINE AND THOUGHT IT WAS NORMAL. APPARENTLY NOT; THE TORQUE CONVERTER ISSUE IS VERY COMMON. HOPEFULLY A RECALL IS ISSUED. MY IMMEDIATE ISSUE :TOOK IT IN TO DEALER FOR NORMAL OIL CHANGE AT 10K MILES, AND THEY TELL ME IT HAS A TRANSMISSION LEAK, AND THE CAR IS NOT DRIVABLE UNTIL ITS FIXED. THINGS LIKE THIS SHOULDNT BE HAPPENING IN A NEW CAR...NOT COOL VW. ISSUE A BUY BACK!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174531February 5, 2019
POWER TRAIN
SINCE DAY ONE OF OWNERSHIP, MY 2019 JETTA R-LINE HAS BEEN PRODUCING AN ABNORMAL GROANING/GRINDING NOISE DURING ACCELERATION BETWEEN 20-40 MPH. I NOW HAVE ABOUT 5000 MILES ON MY CAR AND THE SOUND IS PROGRESSIVELY GETTING LOUDER, YOU CAN FEEL VIBRATIONS IN THE PEDALS AND STEERING WHEEL WHEN IT HAPPENS. I HAD THE ISSUE DOCUMENTED BY MY LOCAL DEALERSHIP AND FILED A COMPLAINT WITH VOLKSWAGEN CUSTOMER CARE MONTHS AGO, STILL NOTHING HAS BEEN DONE. IT SEEMS LIKE EVERYONE I'VE TALKED TOO WHO WORKS FOR VW HAS ALMOST BEEN INSTRUCTED TO SAY THAT THIS IS A KNOWN CHARACTERISTIC. THERE ARE INTERNET PAGES UPON INTERNET PAGES OF DISGRUNTLED 2019 JETTA OWNERS COMMENTING ON THIS SPECIFIC WIDESPREAD PROBLEM, IT SEEMS TO BE A DEFECT WITH THE TORQUE CONVERTER. OUR TRANSMISSIONS ARE BEING PERMANENTLY DAMAGED, THE RESALE VALUE OF OUR VEHICLE'S IS BEING DIMINISHED, AND ULTIMATELY OUR SAFETY IS BEING JEOPARDIZED BY VOLKSWAGEN ONCE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174539February 5, 2019
UNKNOWN OR OTHER
SINCE DAY ONE OF OWNERSHIP, THE FRONT SPEAKERS ON MY 2019 JETTA R-LINE HAVE SOUNDED ABNORMAL/DEFECTIVE. THERE IS A HUGE THREAD ON REDDIT REGARDING THIS ISSUE AND IS APPARENT UPON ALL TRIM LEVELS. THIS RATTLING SOUND IS EXPONENTIALLY MORE NOTICEABLE ON THE FRONT PASSENGER SIDE. YOU CAN NOTICE THIS DEFECT DURING ANY GENRE OF MUSIC IF THE CORRECT FREQUENCIES ARE APPARENT IN THE SONG YOU'RE LISTENING TOO, THE RATTLE GETS LOUDER IF YOUR VOLUME IS OVER 50%. I TOOK MY CAR TO THE DEALERSHIP TO HAVE THEM DOCUMENT THIS WIDESPREAD CONCERN. BOTH THE SERVICE ADVISOR AND LEAD FOREMAN SAT IN MY CAR WITH ME AND IT WAS EASY TO REPLICATE THE ISSUE USING THE BALANCE/FADER. THE TECHNICIAN AGREED THAT THIS IS INDEED A DESIGN FLAW AND ORDERING REPLACEMENT COMPONENTS WILL ONLY RESULT IN THE SAME THING. AT THE END OF MY APPOINTMENT THE SERVICE ADVISOR DEEMED THE CONCERN AS A "NORMAL CHARACTERISTIC" OF THE VEHICLE. IT LITERALLY SOUNDS LIKE BLOWN SPEAKERS OR AS IF THEY ARE COVERED IN LIQUID! I'VE ONLY CALLED VW CUSTOMER CARE ONCE ABOUT THIS AND THEY REFUSED TO PUT ME IN TOUCH WITH MY REGIONAL VW REPRESENTATIVE. I'M PLANNING TO CALL THEM AGAIN, THIS IS EXTREMELY DISAPPOINTING AS IT'S PROGRESSIVELY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173920February 4, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE CONTACT HAD TO CONSTANTLY PRESS THE START BUTTON IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE RIPPLES IN THE CHARGING SYSTEM, LEAKAGE IN THE TRANSMISSION, AND LEAKAGE FROM THE TURBO THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHUTTER GRILL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. *TT VW REFUSED TO ACCEPT ANOTHER INDEPENDENT MECHANICS DIAGNOSE AND TO DARK VW SLATES NOT HAPPENING. DEFECT TIRES, WINDOWS, SMELL FROM HEATER DETECT SHOCKS, SHUTS. RADIO GETS HOT, VW WAS TOLD SHUTTER GNULL BUT CANNOT DIAGNOISE THE PROBLEM AND STARTING PROBLEM AND KEY SYSTEM VW HEADQUARTERS HAVE BEEN MADE AWARE OF ALL ISSUES. TO DATE CAR WILL NOT START NUMEROUS TIMES. CONSUMER TURBO, NOISE IN THE ENGINE, LEAKS, VW FAILED TO DIAGNOISE/ OUTSIDE MECHANIC DIAGNOSE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174367February 4, 2019
ENGINE, POWER TRAIN
WHEN DRIVING CAR IT JUST STOPS OUT OF NOWHERE,ON HIGHWAY AND ON STREET. VERY DANGEROUS. THEN IT DOESN'T START UP RIGHT AWAY ,AND I HAVE TO WAIT BETWEEN 5 AND 20 MINUTES. THIS HAPPENS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174370February 4, 2019
UNKNOWN OR OTHER
TRUNK HAS RANDOMLY OPENED NUMEROUS TIMES EVEN AFTER IT HAS BEEN FULLY CLOSED. THIS HAS HAPPENED WHILE I'M DRIVING OR WHILE THE CAR IS PARKED, AND THE TRUNK JUST BECOMES LOOSE AND SLIGHTLY AJAR. IMMEDIATELY AFTER, I WILL CLOSE THE TRUNK, WHICH SECURES IT, BUT THEN AT SOME POINT IT BECOMES LOOSE AND OPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173661February 2, 2019
EXTERIOR LIGHTING
REPEATED HEADLIGHT FAILURE. DRIVER AND PASSENGER HEADLIGHT BULBS REQUIRE REPLACEMENT AFTER 3-4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173502February 1, 2019
SEATS
WHILE DRIVING AROUND, DOING SOME SHOPPING, I HAD THE THE SEAT WARMER TURNED ON LEVEL 3-4 ON THE DRIVER SEAT AND BY THE TIME I GOT HOME I STARTED SMELLING SMOKE IN THE CAR AND NOTICED THAT MY SEAT BURNED ALL THE WAY THROUGH MY JACKET. I WENT TO THE VOLKSWAGEN DEALERSHIP AND QUOTED ME OVER $1000 TO REPLACE MY SEAT. I CANNOT USE MY SEAT WARMER ANYMORE, IT'S A FIRE HAZARD. IS THERE ANYTHING I CAN DO? ANY RECALL ON THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173206January 31, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I HAD MADE AN APPOINTMENT WITH VOLKSWAGEN DEALERSHIP TO HAVE MY CAR LOOKED AT BECAUSE OF THE RECALL. MY ABS LIGHT CAME ON AND HAS BEEN ON FOR WEEKS. IT HASN'T TURNED OFF. WHEN I TOOK MY CAR IN THEY TRIED TO PERFORM A SOFTWARE UPDATE BUT WEREN'T ABLE TO BECAUSE APPARENTLY THE MODULE WENT OUT BEFORE THE RECALL. I HAVEN'T HAD ANY PROBLEMS WITH THIS UNTIL JUST A FEW WEEKS AGO SO I DON'T UNDERSTAND HOW THAT IS POSSIBLE. NOW THEY ARE SAYING ITS TECHNICALLY MY FAULT AND NOW IM STUCK PAYING 1200 ON AN ABS MODULE AND MAINTENANCE. MY ABS LIGHT CAME ON WENT I WENT AROUND A CORNER AND SLAMMED ON MY BREAKS, EVER SINCE THEN IT WONT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173361January 31, 2019
POWER TRAIN
MAJOR GRINDING NOISE COMING FROM TRANSMISSION DURING DRIVING, TYPICALLY WHEN GOING BETWEEN 20-40 MPH. THERE ARE NUMEROUS COMPLAINTS OF THIS DEFECT, WHICH THE MANUFACTURER STATES AS NORMAL. HOWEVER, IT DOES APPEAR TO BE A DEFECT WITH THE TORQUE CONVERTER THAT COULD AFFECT THE SAFETY OF DRIVER AND PASSENGERS, AND SHORTEN THE LIFE OF THE TRANSMISSION, WHILE ALSO REDUCING THE RESALE VALUE OF THE CAR. I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT IT WAS NORMAL BECAUSE THE SOUND EXISTED ON ALL JETTAS. HOWEVER, JUST BECAUSE THE SAME SAFETY DEFECT APPEARS ACROSS AN ENTIRE MODEL OF CAR DOES NOT MAKE IT NORMAL, IT MAKES IT WIDESPREAD. THERE ARE OVER 13 COMPLAINTS NOW ABOUT THE VW POWER TRAIN, AND MOST OF THEM ARE REGARDING THIS SPECIFIC ISSUE. PLEASE START AN INVESTIGATION. ALSO, THE PDF DOCUMENT OF VWS RESPONSE TO THIS ISSUE IS NOT ABLE TO BE VIEWED ON YOUR WEBSITE, THE LINK IS BROKEN OR DOC IS MISSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172816January 29, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ABS WARNING INDICATOR FLASHED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172763January 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
"THE ENGINE MAY IDLE ROUGH AND STUMBLE UPON ACCELERATION. THIS MAY BE DUE TO FAULTY ENGINE CONTROL MODULE SOFTWARE MISADJUSTING THE VALVE TIMING." THI IS THE CURRENT SAFETY RECALL FOR THE SAME MAKE MODEL AND YEAR OF MY CAR, HOWEVER, MY VIN HAS NOT BEEN INCLUDED. THIS IS THE ISSUE WITH MY CAR. IT WILL HAPPEN WHILE IN PARK, WHEN SLOWING DOWN TO STOP AT A STOP SIGN, A LIGHT, OR IN A DRIVE THRU. MY CAR HAS STALLED AS A RESULT AT A STOP SIGN AND AT A LIGHT. LAST TIME THIS HAPPENED WAS YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta