Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11572246February 15, 2024
ELECTRICAL SYSTEM
While driving the vehicle, the digital speedometer, instrument panel, and entertainment system will completely turn off and reset. This happens rarely, but has happened several times. The photo I am uploading is of the instrument panel immediately after it reset. The speedometer is a different color than usual and the entertainment system is asking to log in again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572142February 15, 2024
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.”
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11572072February 15, 2024
ELECTRICAL SYSTEM
The driver door malfunctions and will open itself. It has happened twice now while driving at low speeds. It also happens while my car is parked. It will not lock at all, and it seems to think someone is trying to open it. My car will be parked with the door closed, I try to lock it, but it won't lock, and I'll come back later and the door will be ajar. Or I will be driving and the car will keep making sounds like it's trying to lock/unlike, the. Suddenly the door will pop open. This started about 3 weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571955February 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the back over prevention camera and the touch screen failure occurred intermittently. The vehicle was taken to the dealer. The contact was informed that the parts were unavailable. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571227February 10, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard. Poor design and super sensitive feature. This is one of many different features that do this. I have found my eyes moving to this to see if I can get standard cruise on and it does not happen. I give up because I do not wan to keep taking my eyes off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570481February 7, 2024
STRUCTURE:BODY
Despite multiple recalls, VW is unable to address door handle problem where doors sporadically will not open from inside or outside. I have gone to the dealership multiple times to report the problem and they are not able to address. This is a real concern in case of an accident where passengers would not be able to get out of the car. Dealer is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570201February 6, 2024
ELECTRICAL SYSTEM
The entire electrical panel went blank with no way to reset onsite. Had to drive to car without being able to see the speedometer or anything else. After getting to location and leaving the car for an hour, it reset itself. The car's Infotainment often goes out and can be rebooted by me. Used to think this part was normal but I don't think it is based on how often I have to do it. Car also has surged when driving, i.e. driving and it suddenly slows down then recovers back to normal speed. Finally, backup camera detects things that are not there and slams on breaks which is jarring to the car occupants. VW has tried unsuccessfully to repair and are "unable to replicate" the black out and the backup camera. The surge is new and not yet been looked at by them. However, I have very little faith they will be able to "replicate" that either since it has only happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569872February 5, 2024
UNKNOWN OR OTHER
Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569579February 2, 2024
TIRES
The tire is a Pirelli Scorpion Zero All Season and the size is: 255/45 R20. While driving on the freeway, I heard weird sound and the tire blowout suddenly causing dangerous movement of the car to the right and left and the car speed decreased quickly to 18 mph with no possibility to increase the speed (looks like this is a safety measure that is taken automatically by the car's computer in such cases). My safety and the safety of others were put at high risk as the cars behind me were moving at relatively high speed as this was at around 5:00 AM. The police came and inspected the tire that was in pieces and he didn't want me to wait for AAA for towing the car as the place it stopped was risky. So, he ordered a towing truck that arrived after around 20 minutes and towed the car to the nearest car's dealer which was close at that time. I left the car and keys. They called me after and the lady said that most probably for a certain reason the air pressure inside the tire became low and the tire blowout due to that. No warning signs or messages appeared prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569294February 1, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle’s forward collision warning, the land departure warning, the rear cross traffic warning, the blind spot monitoring have all been having issues since the first week of the car. I’ve taken the car into the shop over 10 times since the summer of 2022 on initial purchase. Each time the vehicle comes in and Volkswagen says they cannot fix it and a future update is coming and will fix it. The update finally has come and the vehicle has all of the same problems and more. These cars are really dangerous to drive, please recall them off the road. You have a bunch of people driving malfunctioning vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569279February 1, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System), and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569253February 1, 2024
ELECTRICAL SYSTEM, ENGINE
Manufacturer and dealership in my area have been unable to schedule me for getting Safety Recall for High Voltage Battery Management Control Module Software (97ZZ) done to my vehicle. I have been in the waitlist for dealership to do this recall since May 2023. Several times the dealership has said that the battery modules are backordered with no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569048January 31, 2024
TIRES
[XXX] morning around 6.30 am I am traveling on [XXX] East bound about 1 mile past [XXX] and 1 mile west of [XXX] North Exit, driving on left most lane at about 65 MPH, Vehicle experienced a bump as it might have hit something on road. After that there was sound from vehicle and I pulled out to the shoulder. When checked found that passenger rear tire was flat. Vehicle towed to Discount Tire facility in Schaumburg IL by AAA. What I found is the tire was badly damaged all around and feel it is a quality issue as I drove 14,517 miles only on that tire and the way damage is shown in pictures is very bad. Request to take up with Manufacturer for remedy. Tire size 255/50 R19 107T INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568865January 30, 2024
ELECTRICAL SYSTEM
I brought my vehicle because of an electrical problem I lost power and my dash light came on saying electrical system malfunction, My dealership just informed me about some cables been chewed up by a mouse it’s what they claim. It’s the battery cables insulation in the bottom front part of the vehicle, after reading about the recall in the battery cables insulation wearing out from 2022 models you can clearly see that it’s the same problem in the same spot and in the same rear wheel drive model. They don’t want to take responsibility because there is no recall for my year yet, so they want me to pay $3000 out of pocket to fix it and I don’t even have a month that I bought this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567982January 26, 2024
STRUCTURE:BODY
Per the existing recall on my vehicle, the driver’s side door handle has failed. It will unlatch at random times (including when driving at speeds between 1-20 mph), it will not unlatch when attempting to get into the vehicle, and the sensors have started to fail causing the car to believe the door is open when it isn’t which has caused the car to do an emergency stop on several occasions while it was in motion. This luckily hasn’t led to a collision yet but it easily could. I took the vehicle in to be inspected back in May 2023 when my dealership notified me they had the equipment to inspect the handle. They confirmed it had failed and told me at that time that they would order the parts needed to replace the handle but it might be a while as they were on back order. I spoke with them earlier this month (January 2024) and was lied to that the inspection in May wasn’t a real inspection and that they had just completed the inspection during my January visit. They knowingly deceived me that the parts were ordered in May and told me the car was still drivable and not a safety risk. This dealership knowingly put me at risk for 8 months and never bothered to communicate with me about the true status of the recall on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567909January 25, 2024
STRUCTURE:BODY
There's an active recall for the doors on this car with guidance not to bring it in due to lack of parts to fix the vehicle. On 1/11/24 I was driving this car, on a major interstate, heard clicking noises, and the door decided to open on its on while the car was in motion. I was able to pull over and shut the door. On 1/12/24, the door decided to open on it's own again and make very loud clicking noises. At both times I was going around 15 miles an hour on major roads in my local area. Now, the door will not open from the exterior and still making major clicking noises. I was finally able to get it into the shop on 1/25/24 in which they did a diagnosis and confirmed the car needs a new door handle assembly but don't have a ETA on the parts for the assembly for this model vehicle. Keep in mind that the recall notice still says they will notify "affected vins" of when the parts will be available and this recall has been in effect since May 5th, 2023. I have no faith in them performing the repair on this unit and want to very much get a buyback rolling as this is a MAJOR safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567679January 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
Driver car door intermittently pops open, while driving, when stopped, and when parked (not occupied). Car door locks intermittently stop working, meaning passengers cannot enter from outside, cannot open door from inside, doors do not unlock when key fob approaches. Also when this is happening, charge port shorts ie. disconnects/connects. When these issues are happening, defogger runs intermittently when parked, unless I enter car to manually turn off heating system. Turning off defogger with app does not stop defogging even when it says "off" in app. Seems tons of water is down in door... If the car is dry, if I roll the windows down then up, windows are COVERED with water. At times, front windows go down when trying to roll them up. Not safety, but internal ambient lighting system has two colors, one for dash, one for door lights. Door light color selection does not work, and doors only will show color of dash color selection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567538January 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAr failed to move - twice. Taken to dealership twice. Dealership refuses to acknowledge ana address problem, even though online forums reveal that this is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567052January 22, 2024
FUEL/PROPULSION SYSTEM
With the vehicle in 'B' mode, I started acceleration in a moderate fashion. After about 30 feet the car lost power. Pressing the accelerator further had no effect. Releasing the accelerator then pressing it immediately power was restored. The car has been to the dealer twice for this issue. Neither time could it be duplicated. It has happened five times in the past two months with the last incident almost resulting in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566507January 19, 2024
SERVICE BRAKES
As you pull to a complete stop, in the final speed between 2mph and 0mph, the brake will pull away from my foot and go straight towards the floor. The car will lurch forward and then come to a complete stop. This happens 2-4 times per month and the dealership can’t find any service codes. My wife won’t drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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