Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11604975July 28, 2024
STRUCTURE:BODY
- The front passenger door unlatched at speed while driving around 30 mph. The vehicle is currently with a Volkswagen dealership and is confirmed and replicated. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the door’s way. - The problem HAS been reproduced or confirmed by a Volkswagen dealership in June 2024 and had the affected door handle replaced. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604974July 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, STRUCTURE:BODY
Was stationary in dense traffic, all waiting for a local bridge to open. We had been waiting for 10 or so minutes. Had braked and stopped close to car in front, car in Auto Hold. All of a sudden, my car accelerated quickly into stationary car in front, twice I believe, before I was able to brake and turn car off. I do not know why this happened or whether there were any warnings. Affected my car, car in front of me, and car in front of them. No one hurt, my car front rather damaged, perhaps $12,000+, car in front damaged front and rear. We were able to drive away, but my car not safe to drive. Is currently parked and waiting to be towed once collision shop space is available. I have not taken to dealer to test as is not safe to drive. No one has inspected in person yet.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604946July 28, 2024
ELECTRICAL SYSTEM
Upon stoping the vehicle, unlatching the seatbelt and with the ignition off you need to pull the door handle 2 to 5 times before the door opens to allow you to exit. The vehicle never allows exiting on one pull. Dealer said no problem found and it’s operating normally but this is a daily occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604867July 27, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Infotainment screen and instrument cluster turned off mid driving. This lead to complete failure of speed indicator. There is no speedometer available while driving. While be has an open recall it has failed to provide a solution in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604779July 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted, and a message displayed "Danger - High Voltage Battery Failure". After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who determined that a software update needed to be performed. The vehicle was repaired, but the failure reoccurred months later. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604686July 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On 5/13/2023, I drove using adaptive cruise control (ACC). I traveled approximately 9 miles without issues and turned left into a parking lot. Upon turning, the break was engaged and which canceled the cruise control. I do not recall the exact speed it was set but it was over 50mph. I drive my VW ID.4 in B mode which is brake energy recuperation mode and brakes the car as soon as the foot is lifted from the accelerator. In the parking lot, I was driving at a slow rate of speed because it was a Saturday morning and there were lots of kids going to the Jui Jitsu gym and dance studio which was my destination. While navigating at this slow speed, I typical lift my foot off of the accelerator rather than tapping the brakes as it is an effective method in the B driving mode. I was turning right into a spot, my foot was on the accelerator because there is not coasting in this mode to turn into the spot. As I was turning the wheel hard to the right, my hand grazed the capacitive controls of the ACC and resumed the cruise control causing my car to suddenly accelerate at the previously set speed into the curbing. As mentioned, my foot was on the accelerator as I was pulling into the spot. When the car crashed into the sidewalk the impact caused my foot to depress further on the accelerator which caused a secondary impact into a support pillar further on the sidewalk. Fortunately, the pillar was there, otherwise, I would have crashed through the yoga studio directly behind the pillar which had a full class going. I also narrowly missed a father and son walking on the sidewalk to Jui Jitsu. I notifed VW and they analyzed the black box but claimed the accident to be my fault since the accelerator pedal was engaged, and I did not break until after impact. I do not dispute that.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11604521July 25, 2024
TIRES
The contact owns a 2023 Volkswagen ID.4 equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 235/50/R20, DOT Number: (N/A). The contact stated while driving at an undisclosed speed, there was an abnormal sound and vibration coming from the vehicle. The contact stated that the abnormal sound and vibration was persistent while driving. The contact stopped and parked the vehicle. The contact stated that while performing an inspection on the vehicle, the contact became aware that the driver's front tire had a 2-inch piece of rubber missing. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired by the independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604230July 24, 2024
STEERING
Steering wheel has capacitive touch control for cruise controls and other options. While turning in corners or exiting from highways unknowingly capacitive controls are getting activated and it sets the speed to highway cruise speed limit or previous cruise speed, creating a panic situation. It is a safety issue and potentially crashes. I have avoided 10 different instances so far. It has to be recalled for this issue and fix has to be done for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603982July 23, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
On 7/21/23 around 10 am the screens went blank, had no speed or info displayed , after 2 days the screens came back on 7/23/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603750July 22, 2024
UNKNOWN OR OTHER
The rear camera when backing up, does not work, and it's super difficult to back up, with a car that has a small rear window, as a driver you need the backing camera plus the sensors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603699July 22, 2024
ELECTRICAL SYSTEM
Infotainment and gauge cluster display are blank, unable to see vehicle info, back-up camera and speedometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603643July 21, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Got in my car today and have NO DASHBOARD INFORMATION, no speedometer, no battery information, no back up camera, no access to any software related information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603437July 19, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that upon starting the vehicle, the instrument panel briefly failed to display pertinent vehicle information. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the system was failing to boot and required a systems update. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603223July 18, 2024
ENGINE, BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated that there was a message to update the software displayed. The contact stated that while driving at slow speeds, the vehicle came to a complete stop. While driving at various speeds, the camera and the infotainment screen were inoperable. The vehicle failed to start as needed. While the vehicle was idling, all the doors were locked, with the contact holding a key fob. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electric System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603151July 18, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small trees and a chain link fence for the neighbor's home. I had a passenger in the front passenger seat and neither of us could understand what had just happened. It made no sense and I have no idea what happened to cause the acceleration.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11603106July 18, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, AIR BAGS
The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at approximately 35 MPH, the "Travel Assist" and the "Forward Collision Avoidance" system warning lights illuminated. The contact stated that while drifting into the lane in the past there was a vibration in the steering wheel to alert the driver. The contact stated that the steering wheel no longer vibrated while the warning light was illuminated. Additionally, the contact stated that the front passenger’s side occupant air bag sensor warning was displayed and stated that the sensor was off, with an occupant seated in the seat. The contact had taken the vehicle to a local dealer who diagnosed the failure with the Forward Collision Avoidance and the Travel Assist and a software update was performed. The contact stated that for the passenger’s side air bag sensor to be diagnosed, the dealer needed to remove the seat to determine the cause of the failure. The seat sensor was not repaired. The contact stated that the failure of the Forward Collision Avoidance and the travel assist had reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603099July 18, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2023 Volkswagen ID.4. The contact stated while driving at 5 MPH, the service brake independently activated and steered in the opposite direction in which the vehicle was being steered. The vehicle independently accelerated and crashed into the rear of a parked vehicle. The parked vehicle was damaged to the rear of the vehicle. The contact's vehicle was damaged to the front center of the vehicle. The contact's adult daughter and adult friend were passengers in the vehicle when the failure occurred. The contact stated that no injuries were sustained. No Police report was filed. The contact stated that the driver of the parked vehicle confirmed that the contact did not have control of the vehicle when the failure occurred. The contact's vehicle was taken to the dealer, however the contact was requested to pay a diagnostic fee. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602986July 17, 2024
EQUIPMENT, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact leased a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention screen became inoperable. The contact stated that the infotainment screen became inoperable while driving at approximately 25 MPH and started to update without driver interaction. Additionally, the contact stated that the vehicle had failed to start while depressing the Push-to-Start button. The contact used the key to start the vehicle. While reversing, the vehicle stopped and stalled when the battery was at forty-four percent. The fast-braking message was displayed. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602843July 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My backup camera does not work and hasn't worked for almost a year. There is no solution, and it just now got recalled today, but there is no fix. It is incredibly dangerous to drive this car with the reduced size of the rear window plus wide, oversized quarter panels, and no backup camera. Add to this the fact that my driver's side door doesn't open. Not when I'm trying to get in to it and often when I'm trying to get out. I climb over the passenger seat every single time I want to get into the car and sometimes when I want to get out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602775July 16, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was purchased brand new with a defective windshield. The contact stated that the windshield was wavy and distorted the view of the roadway while driving. The vehicle was taken to the dealer, where the windshield was replaced on two occasions; however, the failure persisted because the replacement parts were also defective. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that all the manufactured windshields were identical, and no assistance was provided. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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