Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11350953August 24, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF SPORTWAGEN. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. ALSO, WHILE REFUELING THE FUEL SPEWED BACK OUT OF THE FUEL FILLER NECK SOAKING THE PERSON FUELING THE VEHICLE. THE NEXT DAY WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY SHUTOFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CHARLES MAUND VOLKSWAGEN LOCATED AT 6900 BURNET RD, ALSTON, TX 78757, WHO DIAGNOSED THAT FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 16V647000 (FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349976August 17, 2020
UNKNOWN OR OTHER
THE VEHICLE INFOTAINMENT SYSTEM HAS BECOME UNUSABLE (SCREEN DISTORTION) AFFECTING TIRE PRESSURE MONITOR, BACKUP CAMERA, TRACTION CONTROL SETTINGS (PREVENTING EMISSIONS INSPECTION), SERVICE NOTIFICATIONS AND OTHER VEHICLE SYSTEMS ONLY ACCESSIBLE THROUGH THIS UNIT. DEALER OFFERED LITTLE ASSISTANCE. SYSTEM HAS THEFT PROTECTION MAKING THE DEALER THE ONLY METHOD OF REPAIR. DEALER REFUSED TO UNLOCK A USED COMPONENT THAT COULD FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330850June 25, 2020
STRUCTURE, EQUIPMENT, UNKNOWN OR OTHER
GEARSHIFT SURROUND HAS FOIL PLATING OVER PLASTIC. PLATING FLAKES OFF AT ENTRY POINT TO STORAGE CUBBY CAUSING RAZOR CUTS IN HAND AND FINGERS. THIS CAN HAPPEN WHETHER DRIVING OR STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11329576June 18, 2020
AIR BAGS, ELECTRICAL SYSTEM
CLOCKSPRING FAILURE AT 32K MILES. TURNED CAR ON AND GOT AN AIRBAG WARNING AND ALL CONTROLS ON THE STEERING WHEEL ARE DEAD. OUT OF WARRANTY AND NOT PART OF THE RECALL ACCORDING TO VWOA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328872June 15, 2020
SUSPENSION
I HAVE 2017 VOLKSWAGEN GOLF SPORTWAGEN. THE REAR AXLE COIL SPRING PART NUMBER 5QM 511 115 BROKE. IT APPEARS TO HAVE BEEN RECALLED (SEE SAFETY RECALL CODE 42J5). BUT MY VIN DOES NOW SHOW ANY RECALL. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328045June 9, 2020
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF EXPLODED AND SHATTERED WHILE DRIVING ON OPEN ROAD WITH NO OTHER CARS AROUND AND NOT UNDER ANY TREES, ETC SO WAS NOT STRUCK BY ANYTHING BUT EXPLODED AND TOTALLY SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321802April 21, 2020
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
MY FIANCE'S VEHICLE HAS THE COMMON CLOCKSPRING ISSUE WHICH RENDERED ALL ELECTRICAL COMPONENTS OF THE STEERING WHEEL INACTIVE (HORN, CRUISE CONTROL, AIR BAG, AND RADIO CONTROLS). ONE DAY SHE STARTED THE CAR AND SAW THE CHECK ENGINE LIGHT COME ON. I SCANNED THE VEHICLE AND IT HAD THE KNOWN "B10001 DRIVER AIRBAG IGNITER: RESISTANCE TOO HIGH" CODE. THE DEALER THOUGHT IT WOULD BE COVERED SO LONG AS IT HAD THE CORRECT CODE BUT VWOA DENIED IT. THIS HAS BEEN A VERY WELL KNOWN ISSUE AND HER VEHICLE SHOULD QUALIFY UNDER THE RECALL/EXTENDED WARRANTY. SHE WAS DENIED BECAUSE HER VIN WAS NOT ON THE LIST EVEN THOUGH HER VEHICLE HAS THE EXACT SAME PARTS AS OTHERS WHICH DO QUALIFY. HER VEHICLE HAD THE SAME CODES REQUIRED ON NHTSA PDF HTTPS://WWW.GOOGLE.COM/URL?SA=T&SOURCE=WEB&RCT=J&URL=HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2018/MC-10149942-9999.PDF&VED=2AHUKEWIZWQZOK_ROAHXJGJQIHU3CBWAQFJABEGQICXAH&USG=AOVVAW3QKZUFKSVTKALROKUEK92M I RECIEVED A WARRANTY EXTENSION FOR MY 2017 GTI BUT FOR SOME REASON THE GOLF SPORTWAGEN IS NOT COVERED. SEEMS RIDICULOUS TO ONLY COVER SOME MODELS THAT HAVE SAME HARDWARE WHEN ALL SHOULD BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320915April 12, 2020
UNKNOWN OR OTHER
THE BRUSHED ALUMINUM TRIM AROUND THE GEARSHIFT SELECTOR PEELS UP LEAVING A RAZOR SHARP EDGE , THIS HAS CUT MY HAND ON MORE THAN ON OCCASION AS I REACHED INTO THE STORAGE COMPARTMENT BELOW THE INFOTAINMENT CENTER. THIS HAS HAPPENED WHILE DRIVING ON THE HIGHWAY AND ON CITY STREETS. THE GEARSHIFT TRIM WAS REPLACED @35,000 MILES
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11319948April 1, 2020
UNKNOWN OR OTHER
DURING YEARLY MAINTENANCE WORK, DEALER STATED ON MULTI-POINT INSPECTION THAT TIRES WERE INFLATED TO 36 P.S. I. WHEN I CHECKED TIRE PRESSURE WITH GAUGE, ALL 4 TIRES WERE AT 20 P.S.I. THERE WAS NO TPMS LIGHT ON THE DASH. THE OWNERS MANUAL LISTS IN BOLD LETTERS, TPMS. HOWEVER, IT IS REALLY INDIRECT TPMS. WHAT IS NOT MENTIONED IN THE OWNERS MANUAL, IS THAT IF ALL 4 TIRES ARE UNDERINFLATED THE SAME AMOUNT, THE TPMS LIGHT WILL NEVER ILLUMINATE, EVER. I THINK THIS FACT SHOULD BE MENTIONED IN THE OWNERS MANUAL. I THINK THAT MOST OWNERS, MYSELF INCLUDED, THINK THAT IF YOUR TIRES ARE UNDERINFLATED, THE TPMS LIGHT ON THE DASH WILL ILLUMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318881March 21, 2020
VEHICLE SPEED CONTROL
I JUST PURCHASED A PRE-OWNED 2016 SPORTSWAGEN FROM A VW DEALERSHIP IN HOUSTON TEXAS, I'VE ONLY HAD THE VEHICLE FOR 3 AND A HALF WEEKS AND MY EPC LIGHT HAD CAME ON 4 TIMES SINCE THEN ONLY THIS LAST TIME IT COMPLETELY AFFECTED MY DRIVING BY DROPPING MY SPEED ON THE FREEWAY SUBSTANTIALLY TO WHERE IT ALMOST CAUSED ME TO GET INTO AN ACCIDENT. I'VE BEEN READING UP ONLINE ON THESE ISSUES AND IT SEEMS TO BE A REOCCURRING ISSUE WITH A FEW OF VOLKSWAGEN'S MODELS YET NOBODY HAS ADDRESSED THIS ISSUE YET, IS HAPPENING WITH VEHICLES COMING RIGHT OFF THE LOT AND VEHICLES THAT ARE A FEW YEARS OLD. I FEEL THIS ISSUE NEEDS TO BE ADDRESSED BECAUSE WHO KNOWS HOW BAD IT CAN GET FURTHER DOWN THE ROAD, MAYBE NEXT TIME IT COULD HAPPEN TO A MOTHER OF FOUR AND THE VEHICLE SLOWS DOWN BECAUSE OF THE EPC FAILURE AND CAUSES HER TO GET INTO IN ACCIDENT OR WORSE CASE SCENARIO, ME WITH MY KIDS. I LOVE THIS VEHICLE BUT I DO BELIEVE SOMEONE OF HIGHER AUTHORITY SHOULD DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318202March 16, 2020
ENGINE
TOOK CAR IN FOR A USED CAR INSPECTION, COOLANT LEAK NEAR THERMOSTAT HOUSING WAS FOUND. COULD SMELL COOLANT WHILE DRIVING. FIXED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317943March 13, 2020
UNKNOWN OR OTHER
VW SERVICE ACTION 60E5 APPLIES TO THE FRONT SUNROOF DRAIN CLEANING AND MODIFICATION. WE HAD UNSEASONABLY HEAVY RAINS OVER THE LAST 2 DAYS. THE RAINWATER BEGAN POURING OUT UNDER THE STEERING WHEEL/FUSE BOX AREA AND CAME THROUGH THE ENTIRE PERIMETER OF THE SUNROOF INTO THE CABIN OF THE CAR. VW TOLD ME THAT ALL REPAIRS RELATING TO THE SUNROOF LEAK WOULD BE COVERED UNDER THE SERVICE ACTION. MY DAUGHTER HAS A COMPROMISED IMMUNE SYSTEM AND IS VERY SENSITIVE TO MOLD AND ALLERGENS. THE SERVICE ADVISOR SAID THE HEADLINER AND ALL ELECTRICAL WOULD BE DRIED WITH FANS AND CLEANED AS NECESSARY. PLEASE TAKE A LOOK AT THE THREE ATTACHED PHOTOS. THIS DAMAGE IS A RESULT OF A KNOWN DEFECT WITH THE DESIGN OF THE SUNROOF AND I FEEL IT HAS NOT BEEN REPAIRED TO THE STATE IT WAS IN BEFORE THE LEAK OCCURRED. THIS IS JUST THE VISIBLE WATER DAMAGE. WE DO NOT KNOW THE EXTENT OF ANY POSSIBLE DAMAGE TO ANY ELECTRICAL COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317719March 12, 2020
ELECTRICAL SYSTEM
INFORMATION SCREEN / RADIO, STOP WORKING PROPERLY BACK UP BACK UP CMERA SCREEN DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311671February 26, 2020
POWER TRAIN
THERMOSTAT HOUSING FOUND TO BE LEAKING WHEN CAR WAS TAKEN IN FOR UNRELATED SERVICE. MANY, MANY VW GOLF/GTIS ARE AFFECTED BY THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306579February 2, 2020
VISIBILITY/WIPER
ON 1/31/2020 AT 5:30 PM THE REAR WINDOW BLEW OUT WHILE DRIVING ON A CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299655January 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS CAR WAS PURCHASED AS A CERTIFIED VEHICLE AFTER RECEIVING THE EMISSIONS FIX. AFTER LESS THAN 10,000 MILES AND ONLY ONE YEAR OF OWNERSHIP, ALL MY DASHBOARD WARNING LIGHTS CAME ON (INCLUDING AIRBAG ERROR) AND THE FLOOR MATS WERE SOAKED WHEN I STARTED MY CAR AFTER A SEVERE RAIN STORM. I WAS TOLD THE SUNROOF DRAINS WERE PLUGGED AND CAUSED THE ELECTRICAL ISSUES. THE DRAIN BEING PLUGGED WITH DEBRIS IS CONSIDERED AN EXTERNAL FACTOR AND THEREFORE THE REPAIRS ARE NOT COVERED BY THE WARRANTY OF THIS CERTIFIED CAR. THE OWNER'S MANUAL INDICATES THAT MAINTENANCE ON THE SUN ROOF DRAINS IS RECOMMENDED AT 40,000 MILES. AS NOTED, THE CAR WAS BELOW THE 40,000 MARK BUT HAD SAT IDLE FOR OVER A YEAR BETWEEN THE TIME IT WAS BOUGHT BACK FROM THE ORIGINAL CUSTOMER TO WHEN IT WAS SOLD AS A CERTIFIED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290772December 22, 2019
AIR BAGS
I WAS IN A VERY MINOR ACCIDENT INVOLVING ONLY THE FRONT END. I WAS A A COMPLETE STOP AT A TRAFFIC LIGHT AND HIT THE CAR DIRECTLY IN FRONT OF ME, I HIT THE CAR CAR GOING NO MORE THAN 10 MILES PER HOUR. ALL OF THE AIR BAGS DEPLOYED, DRIVER, PASSENGER, AS WELL AS FRONT AND BACK SIDE AIRBAGS. ADDITIONALLY, WHEN THE AIRBAGS DEPLOYED THE WINDSHIELD COMPLETELY SHATTERED ON THE PASSENGER SIDE. LUCKILY MY SON WAS NOT INJURED WITH THE EXTREME FORE OF THE AIRBAG DEPLOYMENT. I TOOK THE CAR FOR AN ESTIMATE AND JUST FOR THE INSIDE AIRBAG DAMAGE THE TOTAL WOULD BE $9,300. THIS WAS AN EXTREME SHOCK, NOT ONLY WHEN THE MINOR FENDER BENDER OCCURED BUT NOW THE CAR IS TOTALED BECAUSE OF THE AIRBAG DEPLOYMENT.IN THIS SITUATION THE AIRBAGS SHOULD NOT HAVE GONE OFF FOR SUCH A MINOR CRASH. I NEED THIS TO BE LOOKED INTO FOR OTHER PEOPLE'S SAFETY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11282357November 25, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED AN INCH OF WATER INSIDE THE SUN ROOF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTH PENN VOLKSWAGEN (LOCATED AT 165 BETHLEHEM PIKE, COLMAR, PA 18915, (215) 822-1361) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281414November 20, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT SPOKE WITH EAST COAST VOLKSWAGEN (8756-C, US HIGHWAY 17 BYPASS SOUTH, MYRTLE BEACH, SC 29588, (843) 353-1118) AND WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED. WHILE DRIVING TO THE DEALER, THE CRUISE CONTROL AND HORN FAILED TO OPERATE. THE DEALER DIAGNOSED THE VEHICLE WITH A DEFECTIVE CLOCKSPRING. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279893November 13, 2019
ELECTRICAL SYSTEM, STEERING
STEERING COLUMN CONTROL MODULE WITH CLOCK SPRING FAILED,/ MILES ON CAR 54302. ALL BUTTONS ON STEERING WHEEL STOPPED WORKING. NO HORN, AIR BAG LIGHT ON AS MALFUNCTION, REPORTS STATE HAZARDOUS TO DRIVE... TOOK IT IN FOR REPLACEMENT--COST 668.52. OTHER VW HAVE HAD THIS PROBLEM AS A RECALL.. PLEASE ADD TO LIST OF VW HAVING THIS PROBLEM AND INSIST VW PAY OR RECALL TO HAVE THEM FIX THIS DANGEROUS PROBLEM. I PULLED INTO PARKING SPOT WHEN IT ALL STOPPED. GOOD THIS I WAS BACK HOME AND NOT STILL UP IN THE SIERRAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Golf SportWagen